Salerno Duane Chrysler Jeep Dodge Ram

Today 09:00 AM - 09:00 PM
Closed Now
Sunday
closed
Monday
09:00 AM - 09:00 PM
Tuesday
09:00 AM - 09:00 PM
Wednesday
09:00 AM - 09:00 PM
Thursday
09:00 AM - 09:00 PM
Friday
09:00 AM - 08:00 PM
Saturday
09:00 AM - 07:00 PM

Customer Reviews of Salerno Duane Chrysler Jeep Dodge Ram

4.8
Overall Rating
(49)
Recommend: Yes (47) No (2)
Write a review: Sales | Service
sales Rating

Top notch experience!

by AlanC71 on 06/15/2018

I’ve leased and purchased a lot of cars and Bill Bisson was one of the most friendly, knowledgeable and professional sales guys we’ve ever dealt with. The entire process was quick and painless.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
56 Reviews
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sales Rating

Top notch experience!

by AlanC71 on 06/15/2018

I’ve leased and purchased a lot of cars and Bill Bisson was one of the most friendly, knowledgeable and professional sales guys we’ve ever dealt with. The entire process was quick and painless.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Purchase of 2019 Cherokee

by JPWillys on 06/13/2018

Walked into Summit Jeep and Paul Shorrock showed me the 2019 Cherokee. Easy transaction, great deal and I’m driving out in a new car. Doesn’t get any simpler. I’d recommend Paul and the dealership anytime.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Paul is Great

by jdsegel on 05/31/2018

This was our fourth jeep bought from Paul he is the best! He was great when he showed me around with all of the features and made sure that I knew exactly how to operate every little dial.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great team

by RachelPS on 05/28/2018

The team found me a car in my price change. They were clear, concise and easy to work with. We are so happy with our Jeep! It exceeds what we were looking for.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Jeep

by Nikki12 on 05/28/2018

Bill Bisson was a great guy and really went out of his way to fulfill our wants. We also worked with Sal and he was a wonderful man. Both of these guys did what they had to do as well as explain everything in a way I can understand as a customer.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Bought new car

by Newjeepowner on 05/22/2018

Everyone we dealt with in the purchase of our new Grand Cherokee was respectful and courteous. I felt that we were treated fairly and were able to negotiate a deal that was win-win for everyone. I hate buying cars and dealing with the games and while there was obviously some of that still, it was a much better experience than I have had at other dealerships. In particular, as a woman, many salesmen in the past have literally ignored me and only spoken to my husband. We worked with Sergio and he treated me equally and with respect. He listened to what I had to say. Overall a good experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Bill Bisson

by Robinpike on 05/19/2018

Bill was very professional and informative.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Service and Staff

by Casaliggi on 05/10/2018

This was a great experience leasing a car. Henry is an outstanding salesman and he made this process very smooth. Would highly recommend Henry and the Dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Satisfied Repeat Customer

by StevenP on 05/06/2018

Had another great experience at Salerno Duane Jeep! We leased a Grand Cherokee in 2015 and had a great experience with Sergio Ovalle, so we had to go back to him again for a new 2018 Grand Cherokee. He treated us fairly and with respect again and received similar service from Mike Bender the finance manager. Thanks again guys!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Painless.

by Bridgetmc1219 on 04/28/2018

Paul was great. Knowledgeable and fast. It was the best car buying experience I’ve had.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Good Experience

by andrewd22 on 04/23/2018

Casey was great. Helped me make a deal and was upfront about everything. Overall great experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Salerno Duane

by Jeepcherokee on 04/17/2018

Process was very efficient and friendly. Low pressure. Very helpful.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

New car purchase

by John1997 on 04/16/2018

The best experience buying a car I’ve ever had! Our salesman Paul Shorrock was very knowledgeable and helpful helping us to pick the right vehicle. The people in the finance office found us a great rate and made quick work of the paperwork when we picked up the Jeep. Paul explained all operations of the cars systems . All in all the best experience we’ve had and will be sure to be back for another purchase and recommend Salerno Duane to others!!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experience

by JeepJeep on 04/16/2018

The team was great. No BS. Explained what I was looking for and Henry did a fantastic job of recommending the vehicle and agreeing on a price that was fair. Friendly and accommodating. Really good experience

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Oustanding experience.

by LaurieEsteves on 04/13/2018

Sergio Ovalle at Salerno Duane made my first-time Jeep buying experience an easy, yet very knowledgeable one. In fact, both my brother and I decided to purchase a Jeep from Sergio at Salerno Duane on the same day. Everyone was friendly, prompt, and well-versed in every aspect of the Jeeps we were purchasing (Rubicon). After searching various Jeep dealerships in NJ, this one definitely had the best selection to pick from. They were also fair in price. Definitely see Sergio.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Excellent service

by NicoleJ on 04/12/2018

Paul has been our go to guy and continue to find us exactly what we needed every time

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Easy and honest

by GreggF1 on 04/07/2018

Paul Shorrock was extremely easy to deal with, very upfront and honest. Would definitely recommend this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Purchase of Jeep Compass

by ChrisCarag on 04/01/2018

Mr. Paul was my salesman. He was very helpful in finding the right car for me based on my interest. He was very polite and made sure he took everything into account.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Dishonest charges

by Nigel48 on 04/01/2018

Short version: They charged me a higher price for the used car than I agreed upon with the salesman. The justification was a "NJ preparation fee" that for some odd reason isn't itemized, rather it is lumped into the price of the vehicle. Clearly I was up charged so the dealership could claw back the lower price I negotiated on the vehicle. Long version: The price I discussed with the salesman was not the price reflected on the sales contract. Missing this very important detail, prior to signing everything, is 100% my fault. I am, however, of the mind that this was done deliberately by the finance manager, Joseph. It's possible that my salesman, Henry, is culpable. In any event, this mistake is one I will not repeat. Beyond this unfortunate mishap, I agree, the service at this dealership is a cut above the rest. They get you in an out about as quickly as one can expect, and they take their time to show you the vehicle and such. *Update* The salesman tells me the inflated price is due to a "NJ preparation fee" that is incorporated into the price of the vehicle. Coincidentally this fee completely offsets the lower price I thought we agreed upon during the bargaining phase of the used car purchase. That seems awfully convenient, especially since this fee is not broken out and itemized. I reached out to Michael the store's general manager. He is not pleased with my negative review on the dealership and responded with the following in an email. Nigel I will not help you if you do not remove that review. You have not given I chance to look into your transaction. Please advise. Michael R. Podell General Manager Salerno Duane Auto Group Chrysler, Jeep, Dodge, Ram & Ford

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Yes
sales Rating

Great service

by Mrjeep1 on 03/16/2018

Honest and no pressure sales process.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience !

by Lminniti on 03/16/2018

I had a great experience here ! Highly recommend Casey, he was so knowledgeable and honest and I couldn’t be happier with my new Jeep !

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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