Route 18 Chrysler Jeep Dodge Ram
Customer Reviews of Route 18 Chrysler Jeep Dodge Ram
Don't Believe What the Service Manager Says
Service manager is not honest. As a manager, you are suppose to represent the owners. And if you say something, then remember what you stated. As a member of that team, failure to keep your word. Is like a used car salesman, saying an older lady, drove the car from home to the church, yet the Carfax, shows she went Cross country. If you buy from here, make sure, you get all statements in writing, from all member of this team.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
This is our second lease from route18 auto. We started out with a salesperson who we were extremely disappointed with. Took a deposit from us and we never heard from him. We called the dealership and got in touch with who we got our first lease from at route 18 auto and she saved the day. She was wonderful, patient and held strong on what we expected out of the deal. We couldnt have asked for a better sales person. We were extremely pleased with the finance part of the deal. He was extremely organized and efficient and didn’t waste any time. After a terrible time wasting start it ended with us being very satisfied..
Had the best experience working with Bryt. She is very knowledgeable with all make and model in the dealership. She works extremely hard to get you the best deal. I would highly recommend her.
Great Experience - Again!
There are reasons my family purchases our cars at Rt. 18 Auto - the people, the people, the people. We'd previously purchased a Jeep Wrangler & a Cherokee there, & when we got a call that a beautiful, mint Mercedes S550 had found its way into the dealership, we knew it would be perfect. From the impressive test drives right through the paperwork process, Bryt (sales consultant), David (finance director), & Jason (sales manager) made the car buying experience a true pleasure. No stress, no games, no pressure. The staff at Rt. 18 Aito once again exceeded our expectations.
Best Sales Person i have every worked with
Darrell was the most caring sales person i have ever dealt with at a dealership. I drove over an hour to go to his dealership and he provided a completely different experience. He was not pushy and was truly looking to help us get the best deal for our car. I will recommend anyone to use him and this dealership.
2019 Jeep Cherokee - Two Car Deal!
Tommy was such a great help at Route 18 Chrysler and helped me and my dad get our dream cars! Thank you so much for all of your help, and was able to work with out of state tags. Would recommend Route 18 Auto to all my friends and family in the New Jersey area!!! Thank you!!
I have been doing business with this dealership for many many years. I have bought two jeeps this year alone. They are credible, no games and a great selection. You can trust them and know you are being treated fairly and respectfully. I highly recommend them
Great cars and service
I contacted Glenn. He responded quickly honestly and always was polite and helpful. This is the second car I got from Glen and it won't be the last.
New Jeep Rendon
I was looking for an affordable car as I knew firsthand what my budget was and what vehicle we had in mind. I worked with Darlene Keats and she was able to get me the car we had in mind without any hassles and a very easy process.
Great car, great service
My fiancÃ©e and I were introduced to the sales rep Darlene. She was patient, professional and very sweet. We were able to lease a Grand Cherokee for the price we wanted. I highly recommend visiting this dealership if anyone is interested in a Jeep or Dodge truck.
Best Car Purchase Experience EVER!!!!
From the moment i walked in, i knew this car purchase was going to be different. My sales manager and finance manager were absoutely top notch. No pressure to buy, reasonable offer on my trade in and I LOVE MY NEW CHEROKEE. I have already spoke to 3 family members and 3 friends about buying their new cars at Route 18. Mike and Jason were AMAZING.
Really easy purchase process
It was very straightforward and easy to lease my new Jeep Compass here. All taxes and fees are included and nothing is hidden. The salespeople felt honest and there was no surprises. They even were the ones to mention an affiliate program and because of my brothers employment I saved $500
I can honestly say if was definitely one of the best car purchasing experiences I have ever had. I was not there all night. Alan Maynard was a great person to work with! Thank you!
Tommy and Sophia - Great Job and Thank You!
I went to Rt 18 Auto to see a Jeep Grand Cherokee that caught my eye online. I had no intention of buying a car but I did. I have 2 people to credit for this namely salesperson Tommy did a great job and made the process seamless. I then met with Sophia Saracino who really made the administrative process really easy and she was so professional. Love the vehicle and was amazed what a pleasant process it was dealing with 2 such nice people and they were both very professional. Thank You! Chet
Surprisingly quick, pleasant experience
I don't usually write reviews, good or bad, but my car buying experience at Route 18 Chrysler Jeep Dodge was by far the best. I would recommend them to anyone looking for a new vehicle!
Darlene: very happy
Darlene was great! Helped my husband and I find exactly what we were looking for and made the experience as easy and quick as possible.