BMW of Traverse City

Today 8:00 AM - 8:00 PM*
*At this time store hours may vary.
Sunday
closed
Monday
8:00 AM - 8:00 PM
Tuesday
8:00 AM - 7:00 PM
Wednesday
8:00 AM - 7:00 PM
Thursday
8:00 AM - 8:00 PM
Friday
8:00 AM - 7:00 PM
Saturday
9:00 AM - 4:00 PM

Customer Reviews of BMW of Traverse City

5.0
Overall Rating
(146)
Recommend: Yes (146) No (0)
Write a review: Sales | Service
sales Rating

Great experience!!!!

by Janet on 11/13/2020

Chris Pratt is my go to Salesman. He is wonderful to work with, and he remembers every thing I like about my cars and delivers. An excellent asset for the company and Fox Motors.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

230 Reviews
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service Rating

Great service!

by Jan on 01/09/2021

Ready for me with loaner car and check in when I arrived. Called for update and recommendations after evaluation.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Seasonal tire change

by Gene on 11/30/2020

Service as promised and with a smile (Hidden behind a mask of course!)

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Nice visit

by Jen on 11/18/2020

Expedient service and willingness to let me use the conference room to work while I waited

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great service you can trust!

by Kenneth on 11/17/2020

The service guys always treat my car like it was their own. This is service you can trust!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great experience!!!!

by Janet on 11/13/2020

Chris Pratt is my go to Salesman. He is wonderful to work with, and he remembers every thing I like about my cars and delivers. An excellent asset for the company and Fox Motors.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

People make the dealership

by Julie on 11/09/2020

Very simply stated, it's the people! The cars are great -- that goes without saying. But take away Chris and Patrick, and it's just another dealership. These two guys are such exceptional human beings that they make all contact awesome! I wouldn't use anyone else as long as Chris can help me find my next car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Accurate, honest assessment

by Mark on 11/08/2020

accurate, honest assessment of needed work.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

service Rating

Great service!

by Shirley on 11/07/2020

Always friendly.....the entire staff!! We had scheduled snow tires to be mounted two weeks from now....but we were told during our visit to Traverse City to stop in and see if they could accommodate us that day. They did and it saved us another trip to TC. Thanks so much!! Shirley & Nick

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

BMW of TC - great dealership!

by E on 11/06/2020

Everyone was very friendly and helpful! The pre-owned car was a reasonable price and it has been great!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Great Service

by Larry on 10/28/2020

After a mishap when getting my car serviced that was not immediately noticed, the service department, including the shop format and the service manager went out of their way to ensure that the issue was corrected immediately when I brought the car back in. The service manager himself spent about minutes working on the problem himself. The end result was that it was like nothing had happened at all. Outstanding service in all regards.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service with a smile

by Peter on 10/24/2020

Matt, Ken and Jeff make it feel like home:)

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

New car experience

by Jay on 09/24/2020

Very friendly know cars features spent time to understand our needs. Very patient when showing how various new electronics work. All neigotions on price very business like.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Trade-in

by Frank on 09/19/2020

In the sale of your used car to me, both Chris and Joe made it as easy as possible.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Fox BMW dealer visit

by Robert on 09/16/2020

Organized, friendly, on time and took the time to explain all of the diagnostics.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

None too shabby

by Daniel on 09/15/2020

Staff was polite and professional

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great service from a small town dealer!

by Craig on 09/11/2020

Very helpful staff, explained everything well, timely service. Service was performed under the time quoted and my dirty car was Returned looking like new!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great experience

by Peggy on 08/16/2020

Nicole coordinated everything so I could get my new used car the same day I test drove it.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Terrific Experience

by Steve on 08/14/2020

Professionalism, Courtesy, Communication. Matt and Ken were outstanding. Each person I came in contact with made me feel as though I was their only customer.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

First service appointment with bmw of traverse city

by James on 07/23/2020

Good drop off experience and was able to pick up car in a reasonable amount of time.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Good overall

by Sharron on 07/23/2020

Very accommodating. Clear on work that needs to be done and cost.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

service Rating

Great service!!

by Kenneth on 07/17/2020

The service advisor explained everything I needed in detail and gave me accurate estimates. The quality of work from the technician was perfect.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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