Herb Chambers BMW of Sudbury

Today 8:30 AM - 8:00 PM*
*At this time store hours may vary.
Sunday
11:00 AM - 5:00 PM
Monday
8:30 AM - 8:00 PM
Tuesday
8:30 AM - 8:00 PM
Wednesday
8:30 AM - 8:00 PM
Thursday
8:30 AM - 8:00 PM
Friday
8:30 AM - 6:00 PM
Saturday
8:30 AM - 6:00 PM

Customer Reviews of Herb Chambers BMW of Sudbury

5.0
Overall Rating
5 out of 5 stars(24)
Recommend: Yes (24) No (0)
Write a review: Sales | Service
5 out of 5 starssales Rating

A great experience with Joscue

by Marissa L on 09/22/2021

I had a great experience with Joscue of BMW Sudbury. He is extremely knowledgeable and helped make the process as easy as possible. I highly recommend him for your BMW needs.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

84 Reviews
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5 out of 5 starsservice Rating

service & loaner

by BMWinMa on 10/14/2021

Brought my car in for service of a recall & 4-wheel alignment. Was able to get a loaner car, although doing so delayed my service appt by about a week. Liked that they sent a video assessment of the car as well as sending estimates for the items that they found. Kept me apprised of the repair progress and when to expect that the car will be done

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

A great experience with Joscue

by Marissa L on 09/22/2021

I had a great experience with Joscue of BMW Sudbury. He is extremely knowledgeable and helped make the process as easy as possible. I highly recommend him for your BMW needs.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

i will recommend to my friends

by Dan Li on 09/17/2021

Jack is helping me to get my car, I went to Benz in Lynnfield, BMW in Brookline, Audi in Brookline, Benz in Somerville, I will say different sales will make you have different shopping experiences. Jack is very patience and nice, I got my car at a very good price.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Great team made the experience smooth and easy

by JLap on 09/16/2021

I had to get a new car at the worst possible time, during a chip shortage! While many dealerships started acting like they no longer need customers, the team at BMW Sudbury did everything humanly possible to make this experience go as smoothly as possible. Everyone went out of their way to help, including Pranav, Jamie, Dan, Rami, Nick and Almir; a big thanks to you all! The transaction proceeded promptly, the team communicated with me every step of the way, and they got every little detail right. This should go without saying, but I highly recommend getting your next BMW at Sudbury.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starsservice Rating

Great Service Experience

by Chris C on 09/14/2021

The process was easy and enjoyable -- from the time I drove into their super clean service bay to getting a loaner and picking up my car. They kept me in the loop throughout the process and even sent videos to explain service options.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Beautiful Z4 M40i - Great Experience

by Phil Doherty on 08/25/2021

Just bought a Z4 M40i from BMW of Sudbury and I can honestly say that the experience was easy. I liked the young salesman I worked with, Jeffrey Duenas, and there wasn't a hint of pressure; even the business guy for the document signing didn't try to pressure me into a bunch of upsells, he gave me his pitch and I politely said no to the things I didn't want but took advantage of the 5 years of maintenance and the wheel and tire protection. This is my first BMW, I typically drive Audis and my last car was a Volvo, however, after such a great experience buying from these guys, I would consider BMW again for my next car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Best Dealership

by Delroy Taylor on 08/02/2021

I just purchased my 4th BMW from BMW of Sudbury and if all’s well for the future I will be purchasing more from them. For each of the 4 purchase I worked Wilson Dowridge, who is by far the best Sales Associate i’ve ever dealt. He’s very professional, knowledgeable, courteous and down right good at his job. There are a lot of great people at this dealership but by far Wilson is the reason why I keep coming back.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Great

by Stephen on 07/13/2021

Dealing with Ray was easy , he was very professional and made a big purchase easy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Jack O’Donovan & Rami Tayoun at BMW of Sudbury

by VK on 06/20/2021

I recently purchased an X7 m50i from Jack O’Donovan at BMW of Sudbury. Jack was great throughout the process. He was patient with many questions and multiple test drives of different BMW vehicles over multiple different weekends. There was no pressure and honest assessments of BMW cars and competitors. He was regularly communicating with me once the car was ordered. In addition, Rami within the financial services team was great. He walked me through various options for warranties and finance, again with no pressure to buy. Overall, a great experience - I recommend working with Jack at BMW of Sudbury if you are interested in a new BMW.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starsservice Rating

Great service

by Ray McCord on 06/10/2021

They kept me informed every step of the way. A very peasant experience.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

First service at BMW Sudbury

by Damon on 06/10/2021

First time having service done here. It was easy and fast to set up. They took care of the car and gave me a loaner for the time it was in service. They contacted me about additional services were needed. They even provided images and video of the service which was appreciated. All in all a great experience!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Jack O’Donovan

by BrendaFreud on 05/22/2021

Great dealership! Top notch salesperson by the name of Jack O’Donovan who went over and above protocol to make our buying experience great. A top dealership that we were made to feel like family. Can’t say enough good regarding our experience with BMW of Sudbury! Thank you Jack O’Donovan and everyone involved in our buy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

JACK O'DONOVAN IS A GIFT

by Alex Michaels on 05/22/2021

I’m writing today to let you know about my outstanding experiences with one of your salesmen, Jack O’Donovan. I decided to lease a new vehicle and was comparing the Mercedes, Audi, and BMW. On Sunday, March 11th, I met Mr. O’Donovan. He was intelligent, friendly, and incredibly knowledgeable about the two BMW vehicles that I was contemplating. Mr. O’Donovan knew intricate details about the cars and was exceptionally patient with my plethora of questions. He went out of his way to assure me that I had the answers I needed to make an informed decision. Mr. O’Donovan was clearly concerned about my happiness with BMW and was never pushy. Ultimately, Mr. O’Donovan helped me build my ideal car, which I will pick up on Sunday. I was grateful that Mr. O’Donovan understood that I was a busy person with little free time. He helped coordinate the paperwork that I needed to sign and even came to my office to obtain my signature. Based on my experiences with Mr. O’Donovan, I would highly recommend your dealership to my friends and colleagues. Mr. O’Donovan is a gift to BMW of Sudbury!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Jack O’Donovan

by Robert on 05/21/2021

Jack was a true professional. He knew how to help me find the right car. I am a very busy person and did not have a lot of time to search and test drive cars. Jack listened to me, what I was looking for and the time frame I needed it. While I was away in Florida Jack was able to send me three to four cars that matched my criteria. From there I was able to select the ones I wanted to test drive when I got back into town. I buy cars every three years and I can say with full confidence that Jack will be the salesperson I will be using on all my purchases going forward.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Best car buying experience!

by Val on 05/21/2021

By far, this was my best experience buying a new car! I had the pleasure of working with Jack O., Mark H., and Tegan V. and I truly felt like a VIP. They made the entire process so easy and enjoyable, and I highly recommend BMW Sudbury for your next car! I really appreciate the team and will absolutely be a returning customer.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

BMW Sudbury

by Zack Murphy on 02/22/2021

The team at BMW Sudbury helped get me a great deal on a 2020 330 and I couldn't be happier with the experience. John Dibitetto in sales and Karen Peterson in service helped me quickly and efficiently. Truly a luxury engagement and look forward to building a relationship with the team over my next few cars. Certainly worth stopping by this dealership when making shopping.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Ask for Charlie K

by Lee Phenner on 02/17/2021

We wanted to explore a few BMW models, and Charlie Karkaetedes at Herb Chambers BMW of Sudbury was extremely helpful, setting us up with test drives and answering all of our questions. A few days later we drove away in our X2 and are thoroughly enjoying it. Charlie and the team were so friendly and courteous, and they made the process easy and efficient. We’ve been Herb Chambers customers for more than 20 years. Our experience with Charlie K was another reason we keep coming back. Highly recommended!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

My BMW 430 Hardtop Convertible

by Ashley on 01/16/2021

I worked with Charlie Karkaetedes at Herb Chambers BMW of Sudbury. I knew what I wanted, a 430i hardtop convertible. We couldn't find the car I wanted anywhere in the U.S, and had to have it built to order in Germany, and Charlie was great in helping me pick the options I wanted,(which turned out to be pretty much all of them) knowledgeable, helpful, thorough. The care was being built over the holidays, which led to delays, but Charlie made sure I always knew where it was in the process. He even delivered it to my home, 20 miles away, and picked up the trade (a 12 year old hardtop convertible 328i, the best car I'd ever owned, until the new one!)

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Great experience at BMW Sudbury

by Paul G on 06/28/2020

I had a great experience recently leasing a new 2020 M340i From BMW Sudbury. From the negotiation with Tegan and Jamie (thanks for staying after hours to close the deal!) to the delivery process with Alex the business manager to my Genius appointment with Jack, a very positive experience overall. Tegan was awesome through the entire process and kept me up to date on what was going on the whole way. I have purchased and serviced several cars at BMW Sudbury and they continue to earn my business. Highly recommend!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Excellent purchase experience

by Richard on 05/16/2020

I recently purchased a certified 2017 BMW 230xi convertible at Herb Chambers BMW Sudbury. Despite the COVID 19 restrictions, the entire sales experience went smoothly. I made only 1 trip to the dealership and the car was just as described. The entire purchase was completed within 2 hours. Everyone at the dealership was courteous, friendly and was using appropriate protective equipment. I am completely satisfied with the purchase experience and I love the car!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Sudbury BMW saved me from Shrewsbury BMW

by AdamBMW on 02/18/2020

Every once and while I feel the need to write a review for those that do either really well or really bad. In this case I am writing a review to thank Herb Chambers BMW of Sudbury for all it did to save me from another nearby dealer in Shrewsbury that truly deserved a very bad review. So this is the story of both types of reviews. I decided back in April 2019 that I wanted to get myself a new BMW M850 convertible. Turns out to get that car customized the way I wanted, the dealer needed what’s known as an “Allocation” from BMW North America in order for me to order it from Germany. My current dealer in Shrewsbury told me they could get it and eventually after a couple of months of odd delaying they said they had one. I went in to configure and order the car. But something was off. I had no production number. No paper trail of worth. I later learned (months later) that they NEVER had an allocation! They had lied to me and lead me on in hopes of eventually getting one or maybe perhaps they sold my allocation to someone else willing to pay a premium on it. My previous cars lease was coming to an end and I needed to know how to proceed else I would need to extend my lease and swallow paying for a major service that would no longer be covered due to my maintenance plan ending at the end of the normal lease period. I also sold (as the Shrewsbury dealer told me too, my winter tires. So I was about to go into the winter season with only summer performance tires!). I got desperate and started trying to get Shrewsbury to move faster. They did not. They wavered and started making excuses. So I reached out to the next nearest dealer hoping they maybe could make things work. At first I was reticent to change dealers cause I had purchased no less than 8 cars from Shrewsbury in the past and lived right near it. But recently they had been purchased by a new owner and things had drastically been changing over there for the worse. So I made the move to try another dealership and see what would happen. I explained to them the situation and Pranav Gill the general manager of the Herb Chambers BMW of Sudbury location got back to me. He was amazing. He and his sales manager Marc Huamán and Daniel Johnson worked with me to not only make sure I got the car of my dreams! But also worked with me in a way Shrewsbury never had. It at least seemed and made me feel that they wanted my car to be as perfect as much as I did. We went through all options for the custom order and then when ready we placed it with a real allocation that they did obtain within days of my calling! The price was better, the service needed to purchase it was better, the experience from top to bottom was better. I eventually got my car right in time for the first snow with winter tires on it! I got my BMW M850 Convertible a day before Thanksgiving of 2019. The delivery was perfect. The car was all cleaned up and presented to me with all the glory a BMW dealership should offer but that I had not received from my former dealer. Herb Chambers BMW of Sudbury went above and beyond but always pointed out to me that this is just how they do business. I have since also started bringing my other BMW (a BMW X3M40i) out to Sudbury for service where Robert Cohoon and Al Jonuz have also done an amazing job for me. They are both fast, communicative and thorough. They always explain costs and options before doing any work. The facility compared to Shrewsbury is so much better! They even helped me out with that maintenance service I did need to get for my previous car (even though the issue was all the fault of that old dealership in Shrewsbury). So I write this review not because I have something good to say but because I have something really great to say. If you are a BMW person or considering one and live in the area of these two dealerships your choice in my humble opinion is to go to Sudbury! You will not be let down. I even sent a friend over there recently and he got a new X3 and thanked me cause the experience for him as well was impeccable – plus he loves his new SUV. Since I received my car I should note that many main players at BMW of Shrewsbury have left. Ones that really were the good people at Shrewsbury but whom became disheartened by the new management in charge. Brian Cho and Julianna Lee were notable ones that moved over. Brian in fact had left Shrewsbury right before I started to have issues with their management and sales team with the allocation. I am so happy to see Sudbury not only bring them on board but make for me what is now a family of the perfect people with a true no hassle, no stress approach to selling and servicing their automobiles. Try it like I did and you too wont switch back. Thank you Herb Chambers BMW of Sudbury! I look forward to many more years of great service and sales. Thank you BMW as well for making such wonderful cars that I find it hard to try other brands! Now all I have to do is wait for winter to end so I can actually put the top down on this baby!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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