Mercedes-Benz of Natick
Customer Reviews of Mercedes-Benz of Natick
Great Customer Service
byon 04/10/2021
It was my first time at Herb Chambers of Mercedes-Benz of Natick, on my first visit I have worked with Haider and Danny was great experience, No pressure, didn't feel rushed, they were very professional, we didn't close the deal and that was absolutely fine, had great experience. Two weeks later I have received a follow up email and phone call from Twana asking if I'm still looking and asked me to take a look at the new inventory that they have received... long story short, I ended with my dream car. Great team work! Thanks to Danny, Haider and Twana!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Customer Service
byon 04/10/2021
It was my first time at Herb Chambers of Mercedes-Benz of Natick, on my first visit I have worked with Haider and Danny was great experience, No pressure, didn't feel rushed, they were very professional, we didn't close the deal and that was absolutely fine, had great experience. Two weeks later I have received a follow up email and phone call from Twana asking if I'm still looking and asked me to take a look at the new inventory that they have received... long story short, I ended with my dream car. Great team work! Thanks to Danny, Haider and Twana!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Self
byon 03/26/2021
You delivered what I expected.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent experience!
byon 03/10/2021
This dealership gives exceptional, professional service in purchasing a vehicle. Everyone from our sales person to the Product Specialist were extremely knowledgeable and a pleasure to work with. The delivery experience was also exceptional! Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
5 star service
byon 02/16/2021
Hello, Just wanted to say Mercedes-Benz of Natick provided me with a great experience. I located a vehicle online and brought them a trade. I did my research on what their car was worth, as well as what my trade was worth. They were spot on with both vehicles and a deal was made with little effort or aggravation. I will without a doubt return there for my next vehicle purchase. My sales Rep was Armin and he was excellent! My finance rep was Kolls and he was excellent as well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Satisfied customer
byon 02/11/2021
Great experience. They accommodated all my needs and helped me get the car ive been looking for. They made the experience as quick and painless as possible, being I was buying the car in Massachusetts when I live in New Hampshire.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Expensive experience
byon 02/01/2021
It was a pleasure working with Brian, but as always, taking your car to the Mercedes dealership for repairs and servicing is a very expensive experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
MB Natick - BEST
byon 01/31/2021
Bought my car from this natick mb dealer. Entire staff very friendly. Sales and service advisors very helpful on each steps. Mr. Brian my service advisor always help me out and always fair with everyone.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Feedback
byon 01/21/2021
Luis Aguasvivas is an excellent service rep. Provides timely feedback and is very easy and pleasant to work with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1st class service!
byon 01/10/2021
Polite fast and efficient.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fantastic experience
byon 01/09/2021
From the moment I met our sales associate, Charles, I had the best experience. He was very down-to-earth and made the whole process of buying my Mercedes very easy and efficient. I walked in on a Saturday and picked up my car on Monday. No hassle - just easy and pleasant. I would highly recommend getting your Mercedes at Mercedes-Benz of Natick and be sure to ask for Charles.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
tires
byon 12/17/2020
good job, work completed as requested.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Experience with Anastasiia & Kolls
byon 11/05/2020
Car buying is always daunting; I'm very comfortable when involved in transactions of this nature personally, but previous experiences left me with the impression that too many dealerships employ "sub-par" salespeople and less than professional oversight. I think most can relate to the feeling that the person you're working with does not really know much about the industry, vehicles being sold, or most effective way to get a deal done for both sides. Ultimately you're left feeling as if the people that should be helping & more knowledgeable than yourself are really just standing in the way as a hindrance to purchasing a vehicle. The experience here was very different. I worked with Anastasiia and greatly enjoyed her level of professionalism. She was very comforting/welcoming but not overly affable, a demeanor which made me trust that she is a true professional who knows what she is doing and wants to help me find a vehicle & close the deal because it made sense to do so for both sides, not because of fake friendliness and sales tactics, which is seen at many other dealerships. I felt throughout that she was clearly knowledgeable and that I could take her at her word without fact checking or worrying. From there, I worked with Kolls in the finance department. He was excellent; very sharp guy that I trusted immediately. There was no confrontational type of negotiation as can be common when working with F&I departments, he just presented the potential add on options, didn't put spin on them, and was willing to cut me a pretty good deal on a package that I found value in. Even the front desk/receptionist was a cut above in my opinion. Left me with the impression that this dealership likely employs other intelligent/professional people as well and that my good experience was not due to luck of the draw in having been able to work with the two folks aforementioned. I'd highly recommend this dealership as well as Anastasiia & Kolls personally.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Friendly, competent and timely service
byon 11/04/2020
High quality service shop for Mercedes. Properly diagnosed and resolved a few issues I have had with my 2017 GLS 550. All the people on greeting, coordination, and service evaluation friendly and competent.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service!
byon 11/03/2020
My 2019 GLE AMG SUV Coupe was serviced for 20K Miles. Adam Shapiro, the Service Director, and Brian, my service advisor, were so helpful and courteous. I recommended Mercedes Benz of Natick for all your Mercedes Benz needs. You won't be disappointed!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mercedes of Natick
byon 10/26/2020
Everything was handled efficiently and courteously.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New car
byon 10/21/2020
The sale person Saena Nikolas was very helpful we appreciate everything she has done for us,awesome customer service,couldn’t ask for anything better,exceeded my expectations thank you saena!!!.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 10/04/2020
Efficient,accommodating, friendly. Especially. Helpful customer service rep Fred Romsey.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 09/27/2020
Everything was easy and taken care off as expected. Luis, the advisor was terrific.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mt
byon 09/22/2020
It was as I expected and my my standards are high.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bought a number of cars here--never again
byon 07/22/2020
New dealership manager--cares more about sales than service---Go elsewhere---HVAC filter problems with 2019 GLS 450 and 2017 GLC--mildew smells that blows through car. Despite cars being under warranty, service dept admits that this is a HVAC defect and say this is a Mercedes USA problem so customer must pay for new filters service (so that car is even driveable) and then seek reimbursement through a class action lawsuit--In short, even if car under warranty, customer should pay hundreds of dollars to deal with issue and then hope to get $$ back at some point in the future. Warning to new car buyer---do NOT do business with this dealership. This is an easy problem to solve--cover it for customer and chase Mercedes yourself. After all, you are the dealer charging a LOT of $$ for a new mercedes and warranty.
- Recommend this dealer? No
Random Glitch but Professionally Handled
byon 02/11/2020
After 3+ years of running beautifully, my GLS550 had a coolant pipe release and the engine over heated quickly. Despite never a good time to breakdown, I called the dealership, they provided me with a number for their tow company and the rest worked as planned. I was able to UBER home, keep my meetings and text with the dealership about completion of the matter. They held a car for me in case I needed it, but luckily was able to get car back later at night. Very professional and responsive.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
