Waldorf Ford is great!
During a recent visit to Waldorf Ford in Waldorf, MD, I had an oil change and maintenance review done on my 2017 Fusion Sport. The process to make the appointment was easy, the service personnel courteous and professional, and the facility clean and bright. Very happy here.
Service at Waldorf Ford, Inc - Waldorf Md
Great Experience. Recall on my Ford Fusion was taken care of quickly and the service was great. More than one person emailed/called to check on my service. I received an email telling me when the work was going to start and when the vehicle was done.
Excellent customer care & service
We bought a 2nd hand vehicle from Waldorf Ford & couldn’t be happier. Fantastic customer service from a really great team of people.
Waldorf Ford's great value
I have taken my 2014 Escape for oil change every time except for 2 instances. Great customer service ans quality work at a great value
Ford has a reputation to uphold, especially when it comes to superior customer service and impeccable services rendered to me (the customer.) First impressions are very important. Callers and customers begin to form their impression of the Ford brand, especially the dealership located in Waldorf. The customer service and impeccable service has a direct reflection on the ownership, employees, and management, from the top to the bottom. Superior customer service is everything. So, yes, I did receive very good service. Craig Burgess and David Bell are always very friendly, courteous, polite, well-mannered, and showcase their professionalism and professional presence. That's the Ford way and the Ford brand. It identifies who you are, what you are, and how you do business. When your employees have these star qualities and sterling attributes, it speaks volumes. It sets you above the competition, especially when you tell the truth, treat the customer with dignity and respect, and honor commitments. Anyone can sell cars, however, here's the thing - will they come back to buy a car or truck the second time around if you don't have those star qualities and the trust factor. I have purchased 3 or 4 Ford vehicles because I like the customer service and the way Ford does business. When you change the way you do business and don't represent your bran and name as absolute and trustworthy committed, then I will have to say bye-bye. I have been to the Jeep dealership and it was a waste of my time. Where are all those star qualities and attributes. Don't sell me a car and don't represent your first impression - Your Brand and Your Name. Your impeccable customer service and professionalism may seem like nothing, but this creates for me (the customer) a positive memory and a lasting one. Ford values their customers and takes pride in providing impeccable customer and conduct themselves with class in a highly visible and demanding business environment. Just let me know when you decide to not represent your brand as top-notch anymore so I can find out if Honda, Lexus, and any of the other tough competitors can stand and deliver on their star quality and sterling attributes that can't be overlooked or downplayed. BTW - did the dealership complete the work within the timeframe promised? The parts came in late and I had to wait a little bit, not too much. Craig and David were pleasant and made the situation tolerable and displayed good attitudes. Perhaps the process of delivery can be made a priority. Cars are like IPhones, we can't be without it. If that makes sense.
Scheduling service was very accommodating to my schedule I dropped the car around 7:00 and asked if it would be ready before 12 noon and it was done before 12 noon.
Fixed Computer System back to normal
Though, the truck purchased is brand new, the auto repaired committed to the repair and did it in a timely fashion window frame suggested.
ford will not be fair
The dealer ship always responds fairly quickly and does the work. my main experience is strange parts have neede to be replaced at very large costs. these things I am sure the manufacture could have been able to look into as defective but I nerve get that kind of help from your Customer service agents. I also bring my edge in for all check ups yet they said nothing about my brakes being low and the following check up I not only need brakes and rotters. alomost everytime I have used you it's been well over $1000.00. I am in the market for a new vehicle now and with these customer service experiences I don't plan on being amreturn customer. Sincerely, Barbara Lamm'e 2011 Ford edge unlimited
Amazing Customer Service!
Waldorf Ford is amazing! The customer service provided by Keith was the best I've ever had in a car buying experience. I'm definitely going to recommend Waldorf Ford to everyone.
the service was great. staff was helpful will have all work done there
Great service, fairly priced
I had to have my entire engine replaced. Waldorf Ford did an excellent job and I will be back. Staff is great.
Great service Great people
2013 Ford Fusion Hybrid Titanium . The Service was great and Dominic Holmes was great and the service Manager was also great. They all where so helpful. Thanks Rusty Hall
A Great Focus on Their Customers
This was the sort of auto service that most people probably dread -- annoying, the intermittent electronic problem! Not an issue with the great Service Department at Waldorf Ford. My Fusion Hybrid has both blind-spot and rear hazard warning. Recently the speaker that goes "beep-beep-beep" had begun to sound more like a sick crow, and then not bothering to chirp at all. More irritating, the warning on the dashboard that something was amiss had become a flashing beacon. I thought this would be hard, but Dave B. in Service listened attentively when I first described the problem and I was delighted when the response was a confident "we've seen things like this before, you're probably correct about the cause, bring it in". Sure enough, the system didn't "like" that one small speaker not playing well with the rest of the technology, they had the part in stock, and the issue solved in a couple of hours (it's NOT an easy speaker to get to). Problem solved, as I've come to expect!
The staff was friendly and courteous. Very accommodating.
All around great!
The Waldorf ford dealership was awesome. Everyone was friendly and super nice. I came in there very specific about what I wanted and they got me exactly that. Will definitely recommend to anyone looking for vehicles!
My story is the work was done on time and I was told what was done and what I need too be done. My time was great.
They completed the job in a timely manner and the service was professional. The technician did a good job.
The staff was great! The salesman, Fred, was helpful, kind, understanding, and helped me through a very difficult time!! I have had many difficulties in my life and my family helped me by purchasing the new car. Fred knew the situation and although I was struggling by needing help from my family, Fred helped me feel more at ease.
Great service department
Service was wonderful, mechanics work is terrific, car is running like brand new.
Awesome 2016 Waldforf MD Ford Explorer
From start to finish the Waldorf Ford Team was Phenomenal. Bill Millman is an Ace salesman, no pressure, knows the products and great personality. Financing Rep was quick, attentive and accurate. Dawn in After market was Super, got the mud flaps, protection features and now the Explorer looks and feels even better. Awesome staff that goes that little bit extra to give you a sweet deal.