Today 9:00 AM - 8:00 PM*
*At this time store hours may vary.
Sunday
closed
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Rockville Audi

3.9
Overall Rating
(7)
Recommend: Yes (5) No (2)
Write a review: Sales | Service
sales Rating

Fantastic all around customer care!

by rammyalam on 03/23/2021

Service team including Joseph McDaniel did a great job and diagnosed my car. Service manager Max Aaron pushed my issue to Audi America for review. Kenneth Chang found me a great deal on a new car to trade into. Sales manager Mike Zheng topped other dealership offers to ensure I was satisfied. General manager Larry Sevrin has an extraordinary group of people working at making the customer 100% satisfied. Thank you all for everything! Best dealership ever.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
69 Reviews
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sales Rating

Fantastic all around customer care!

by rammyalam on 03/23/2021

Service team including Joseph McDaniel did a great job and diagnosed my car. Service manager Max Aaron pushed my issue to Audi America for review. Kenneth Chang found me a great deal on a new car to trade into. Sales manager Mike Zheng topped other dealership offers to ensure I was satisfied. General manager Larry Sevrin has an extraordinary group of people working at making the customer 100% satisfied. Thank you all for everything! Best dealership ever.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

User beware!!!

by Anonymous on 10/29/2020

Beware. The 2020 BMW 4 series that this dealer is sealing show some issues when we get there. It was not even drivable. Not recommended! Service is ok and staff is knowledgeable though.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Excellent service

by Led on 10/04/2020

Nicholas Appiah was fantastic to work. Professional, knowledgable and honest. Genuinely cares about the customer. I had been to many other car dealers in a few states looking at other German motor vehicles and he was by far the best person I worked with even from the first phone call. Hands down best car experience I have had. I would absolutely recommend him to anyone looking to buy an Audi in the area.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Outstanding service

by Dazalexander on 04/23/2020

I visited from out of state (PA visiting Rockville, MD). Kenneth communicated well over email. Arranged a viewing from tricky situations (Corona virus). They were careful and very helpful. I intended to purchase a certified used S5 and I ended buy a new S5 an AMAZING deal - no pressure at all. We arrived about 5.30pm and we were the last to leave around 9.30pm! They didn't hurry us or question anything I emailed a few questions after purchasing the car and i received a text with screenshots explaining and a call explaining the images plus a promise to email me further details by the specialist. I thoroughly recommend this dealership and comparing to prices in PA this branch was about $5k cheaper on average! Recommended and I wish this was my local dealer.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Made buying a car a pleasant experience

by Sue B on 12/06/2019

I usually find buying a car a bit of an ordeal, but Kenneth Chang and his colleagues made it a genuinely pleasant experience. Everyone we encountered was gracious, helpful and well-informed. I felt I could trust them, and I think we got an excellent deal.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

DON'T TRUST THESE GUYS WITH YOUR CAR

by wenjtu on 08/16/2019

My wife brought our Audi Allroad into the service center for a recall repair and to diagnose a check engine light. When my wife came to pick up the car, the A/C was making loud noise that we had never heard before. So as soon as she got home, she called the service center back and brought the car back in. They told her that somehow the bearing on the fan motor had "broken" and that its going to be another $600 repair. I called the service center and customer care folks about the situation and they basically told us that if we can prove they broke the motor, that they would replace it. And they are refusing to make the repair even though we were going to pay for it (this is my wife's only car and she needs it with A/C working to drive the kids). Its unbelievable how ridiculous the situation is. I am in the process to taking this up with Audi Corporate but wanted to make sure anyone who is thinking about taking their car to this place knows how they treat repeat customers. I would give zero stars if yelp allowed that.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

2 Comments

sales Rating

Great service minus One thing

by RA-Reviewer on 05/09/2019

I think it was a pleasant experience, our sales associate was pleasant and easy to work with. He was not pushy and up front. However, we were unsatisfied about the "other dealer installed items" we were required to pay for. We purchased a used vehicle almost 10 years old. We were still required to pay $299 for Kahu. This is a service We will never use. This may be a benefit to people who have high end vehicle, brand new vehicle or even to the dealership, however my family and I believe its unreasonable to force buyers to foot this expense. Further more when you read contract/disclaimer of Kahu it is very disturbing and intrusive. Frankly it is an invasion of privacy. I will say while my buying experience was pleasant, this one thing would keep me from purchasing from a Rockville-Audi or any dealer that has this requirement. I will be on the look out for it going forward.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Buyers Beware

by Realest on 03/17/2019

Rockville Audi listed the Used 2015 BMW 4 Series Grand Coupe 435i xDrive for sale, and failed to disclose that the vehicle had sustained more than $5,000 in front end damages, and that it had mechanical problems with the rear wheel bearing and drive axle. These are expensive components and the substantial damages sustained to the vehicle effects its overall resale value. The dealer is currently under investigation by the Maryland Attorney General's Consumer Protection Division for fraud and engaging in Unfair and Deceptive Trade Practice. It has since relisted the same vehicle. If you are a prospective buyer of the 2015 BMW 4 Series Gran Coupe 435i xDrive 4dr Sedan AWD (3.0L 6cyl Turbo 8A), Stock # TFD670389, with VIN # WBA4B3C50FD670389, you should be aware that it sustained substantial damages and that it has mechanical breakdown history. If the price is to good to be true, it is. Move on and find something worth spending $20,000 on.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Inappropriate advertisement

by Sunny05 on 11/09/2018

Inappropriately advertised car was pre-certified with 1 year additional warranty. Was then discovered that car was not pre-certified at signing. Was not clarified that additional warranty was then not included as well. In an attempt to follow up with inquiry into warranty. Sales staff and managers in general do not answer questions or follow up.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Excellent Dealership

by Thyule4 on 01/19/2018

We contacted the dealership after finding the new vehicle (2018 Q7) we were looking for on CarGurus. Initially we talked to Lewis who was very polite and directed me to Keith Kinsey in sales. We were able to quickly and painlessly negotiate a deal with Keith. And once the deposit was taken care of, we drove to the dealership from out of state. Once we reached the dealership we were greeted and taken to our vehicle which had been prepped before our arrival and parked in an adjacent viewing area. Keith described all of the features to us in great detail and was very thorough and polite as well as knowledgeable. Rick in financing went over all the maintenance, warranty details, and protection packages with us. Rick also simplified the paperwork for us to streamline the whole purchasing experience. Rockville Audi truly had the best deal on the car we wanted and our experience with Lewis, Rick, and above all Keith Kinsey was an absolute pleasure. We look forward to purchasing our next Audi from Rockville in the near future, I highly recommend Rockville Audi. A+

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

No nonsense Audi purchase

by SportsCars55 on 02/25/2017

This Audi dealership is refreshingly easy to work with. No games, no hidden fees, etc. My sales person (Michael Adelman) was respectful, easy going and very knowledgeable about the Audi I selected. I received the fairest amount for my trade and the new car price was as posted on their website (and the lowest in the area). I financed elsewhere, but that was not a problem at all. This is my fourth Audi and the smoothest purchase to date.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Worst vehicle experience ever

by mwatczak on 01/09/2017

We purchased a Q5 from the dealership in July of 2016 and several months later we are still dealing with issues that took place during the purchase agreement. I regret purchasing a vehicle through this dealership and would advise others to be critical of your vehicle purchase when working with their team. There was questionable integrity with the sales team and additional issues ranging from being overcharged to below average work performed. Several months later we still have no resolution to the prearranged terms with the dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Buying an Audi has never been easier at Audi Rockville

by nottalotofun1 on 11/26/2016

If you need to buy an Audi, make sure you ask for Brandon there. He's a true professional and was very patient with us showing us all of the options that came with our Q7. It was overall an easy, relaxing and enjoyable experience buying a car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Terrible experience

by reggiebo32 on 11/25/2016

Although I understand I was there to look at a used vehicle(not Audi or Porsche) I believe the customer service should have been better. The finance manager "Niel" was the worst, very nonchalant and could care less about me as a customer purchasing a vehicle. I am happy with my purchase, but the experience is another story.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Purchase of 2017 Audi A6

by connie2852 on 10/08/2016

This was my second experience with Rockville Audi and with the salesperson Maria Cokinos and both experiences were great. The friendliness and communications of all involved were fantastic.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service on new car

by MMC201624 on 09/22/2016

Efficient and excellent communication ... it was an excellent experience

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

15,000 Mile Factory Required Service / Inspection (August 18, 2016)

by cohenai2016 on 08/23/2016

I have always purchased and serviced my Audis at Rockville Audi since 1964, and have always found their sales and service departments to be outstanding in every way, and have always been most satisfied with the work performed. Max Aaron, their Assistant Service Manager, has always been an absolute pleasure to work with — he is extremely knowledgeable and always goes out of his way to accommodate my service requirements.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Service Experience

by csoukup74 on 08/17/2016

5K service on my Audi Q5. Experience was flawless and the advisor I worked with was exceptional.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Sales Experience

by Gman1129 on 08/13/2016

Just wanted to express my red carpet no hassle sales experience at Rockville Audi. Tristan and the whole sales staff was very accommodating from start to finish. I gave 5 stars because we received 5 star service from the folks a Rockville. Thanks for the snacks and coffee mug...

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

2005 Audi A8L MMI Repair

by NickBrame on 08/08/2016

My MMI needed repairing and an excellent job was done in repairing it. Nothing wrong with the Dealer or Staff but there appear to be some weaknesses in the 2005 A8L MMI System. The same repair was done in September 2013.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

Rockville Audi Service Team Does it Again

by proffittv on 08/03/2016

Travel schedule was extremely tight this week and the team at Rockville Audi got me in for my S6 service in the only window I had. There is literally nobody better than David, Max, and the rest of the crew. This is why I keep buying Audis from this dealership...these guys are the best!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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