Customer Reviews of Richards Honda
Daughter's First Car
Superb customer service. All Honda Dealerships should be Richards Honda with a Steve and a Jessica in each one. They are exceptional!
Good van at a good price
We were shopping for a clean used Honda Odyssey, and I was considering going all the way to Houston to find a good deal. I called Steve Garrick at Richard's Honda and he found me a low mileage minivan at a good price with a Certified warranty. He got me a good value for my trade and made the entire process a breeze. He took care of me during the sale, and was even there on the phone to walk me through setting up the radio once I hit home. Richards Honda is a hour away from my house but it's worth the drive. If you need a clean low mileage car, I'd give them a call and check it out
RICHARDS is better than TEAM!!
There is a drastic difference from greasy car salesmen and a sales professional. If you want to deal with scam artists type sale tactics go to TEAM. If you prefer to be valued as a person, treated with respect as a customer with a need (in this case a reliable vehicle) then go to Richards Honda. They have the best staff and inventory around. When I went to other dealerships to find the vehicle that I wanted, most of the time they did not have it or tried to sell me something else they had on the lot to make a sale. For the record I did purchase a certified used vehicle from Richards Honda. I spent 4 days calling and visiting dealerships from Mandeville all the way to Baton Rouge. The customer service at Richards over the phone was second to none and exceeded my expectations in person. Great inventory and wonderful buying experience. My sales associate was Jonathan Guidry, who was extremely knowledgeable, courteous, and on top of his game. The most important thing he did for me was educate me on the vehicles that I have liked and looked at in the four days of searching (online and other dealerships). The two vehicles that I narrowed my search down to were the Accord and Camry. Even though he works at a Honda dealership he knew the ins and outs of both cars and varying years for both of them. Jonathan gave me all the details and many options to choose from. He did not FORCE anything on me, he just made suggestions and listened to what I needed, unlike my experience at TEAM. In the end I decided to go with a Certified Honda Accord which came with a bonus maintenance package included with my purchase. Thank you Jonathan!!! When you see Honda's with the Richards logo on them around Baton Rouge and surrounding areas, just know they had a phenomenal buying experience and received the best deal around.
Excellent Service, Awesome Staff
I went to Richards Honda on a Friday evening (6/19/2015) to look into trading in my used vehicle. What I found was excellent in regards to price, features and personable service. I was assisted by Ms. Kathy Bergeron and Mr. Kevin Morrison who quickly and efficiently helped me in making my purchase. One thing that is great about the service I received was that they worked out a plan to get my payments the way that was affordable to me, while still keeping the interest rate low. That is important to me. In addition, Ms. Kathy listened to me and helped me find what I liked and needed. I highly recommend Richards Honda to any Honda car buyers or to those searching for a reliable, dependable vehicle.
After reading several great reviews I decided to try Richards Honda. I am so glad I did. I was very impressed right from the start, even though I dread dealing with most car dealerships. My sales rep Kathy Bergeron was so awesome. She was kind, patient and very honest. No hidden surprises with her at all. She really cared about my car buying experience. She made sure I got everything I wanted in My Honda Accord and for a great price too. I cannot express how much Kathy has really changed my mind about car salesmen. Charlie the business manager was just as great and patient. Thank you both so much. I will definitely be back to trade my car in for a newer model when that time comes!!!!
2015 CR-V EX experience
Richards Honda helped me purchase a 2015 CR-V EX and I cannot be more pleased with their service. They were patient and pleasant to work with. I wouldn't go to anyone else for service. They really went above and beyond to make sure I was satisfied!
Pressure free shopping
My husband and I had a wonderful experience purchasing a Honda Odyssey with the help of Kathy Bergeron. She was extremely helpful without being pushy, and willing to answer all of our questions. Calvin helped to complete the deal with all of the necessary, but sometimes confusing paperwork. He, too, was very willing to answer our questions and explaining the financial options. We felt we received a very fair deal and are happy with our purchase!
Richards Honda did not have the color that we wanted for our type of Accord. Byron Lewis searched and found one and got it for us in just a few hours. The whole time Byron made us feel comfortable.
Ask for Byron Lewis if you are car shopping!
If you are car shopping, I recommend that you see Byron Lewis at Richards Honda. Mr. Lewis is knowledgeable, professional, experienced, and courteous. I especially like that he is not a 'high pressure' salesman. He made my car shopping experience very pleasant. Mr. Lewis was able to answer all of my questions about the three models I was considering. After looking at different dealerships and brands of cars, and doing extensive research on the internet, I purchased a Honda CR-V and love it! Mr. Lewis explained all of the features and warranties to me, without rushing through it. I would say he's the perfect sales person. Hope this helps you in your car shopping!
My experience with Richards was wonderful. My boyfriend and I walked in with a budget and were expecting one of the sales reps to try to talk us into something pricey. We were greeted by Mack Williams, who was the best sales person I have ever met! He didn't show us ANYTHING above our $20,000 budget. He was very respectful of our opinions and we were shown a car that was 18,000 and we ended up leaving with it. He did everything it took to get us approved. I really appreciate everything Mr. Williams did for us and we are loving our car!
My First Car
My experience was amazing with Richard's Honda. When my mom and I walked in, we instantly greeted and asked questions. Mrs. Billie Jean was our Sale Consultant and she took very good care of us. She made us feel welcomed. We were in and out! Test drove, did paper work and were congratulated! She made sure I knew everything about the car before I drove off the lot which made me feel better. This is my first car and I wasn't expecting to leave off the lot with a 2015 Honda Civic! I would absolutely Richards Honda and see Mrs. Billie George, she's awesome!
So good we bought two
Went with my granddaughter to pick up her vehicle that had just come in, and ended up buying a vehicle myself. Our salesman, Byron Lewis was fantastic. No high pressure sales tactics and knowledgeable about the vehicles. Overall a great experience, and Byron was a big part of that.
Very Helpful and Professional!
I purchased my 3rd Honda at Richard's Honda in December of last year. Byron Lewis was amazing! He was very patient and knowledgeable about the buying process. I was very anxiious about he buying process and made me feel very calm and relaxed. He made the my whole experience an easy one!
This was the best buying experience ever. My salesperson, Kenneth Reed III was excellent. He was attentive to what I wanted/needed in a vehicle. There was no pressure, and most of all NO TRICKS!!!! Thanks also to the finance manager Curtis!!! You guys rock!!!!!
Great team of professionals
These guys are awesome! They work with you and give you no hassle. I had an awesome experience. Pham and Julian are really awesome and dedicated to helping you become a new and happy car owner!
Wonderful. Honest. Pleasant Experience
I negotiated a deal by phone from Houston with Sales Manager Gary Vick on a new 2015 Honda CRV EX-L. The next day I heard back from him that there was a small issue. What followed was an example of "taking responsibility and integrity that is rarely seen in the car business. It seems that there had been a bit of confusion on TTL costs in Texas. A mistake was made in the calculations resulting in an approx. $350 additional costs, that I was not expecting and which were over the original agreed upon price. Mr Vick decided to honor his commitment to the original quote, even though as I later found out from a friend in the business, the price I paid as a result put the cost of the car at $350 under invoice. To his credit, Mr Vick never said anything about this to me. When we arrived at the dealership everything was in order. I spent about one minute signing documents and after a reasonable amount of time waiting for the final preparation of the car, we were on our way. This was one of the most pleasant car buying experiences I have ever had. You should not hesitate to do business with this dealership.
This was the most pleasant experience I have encountered when purchasing a vehicle. Kathy is a great sales associate and is supported by Julian, the sales manager who aims to please. Thanks also to Jimmy in finance for ensuring the paperwork was quick and accurate.
Absolutely the BEST Vehicle Purchase Experience EVER...that almost wasn't!!
I was about to expand my family to a total of 6 so I wanted an SUV that fit at least 6. After much research online & in-person, I saw that Richards Honda on Fla. Blvd. near Airline Hwy. had a fully loaded black 2011 Kia Sorento EX with about 50K miles on it available that seemed to fit both my price range & room requirements. So, I went to the dealership & was soon greeted by a salesman, Daniel Cowell. I told him that I was pre-approved for a max. of $20K financing and since I had no money to put down & no other resources, that I needed the "out the door price" including TTL to be less than that. He said that he understood & was pretty sure that he could oblige. So he took me to the Kia that I saw online and I must say, that it did NOT make a good first impression at all. Before getting in the SUV I noticed some pretty heavy scuff marks and scratches existed behind the rear fender well on the driver's side. I pointed it out to Daniel & he said that he wasn't aware of that being there earlier that day, so he felt that it must've just occurred when someone else was showing it previously. So, reluctantly, I let him show me the interior, primarily to see how much leg room the built in 3rd row seat provided. I'm glad I did because it seemed to provide the most room of the mid-sized SUV line with the exception of the Chevy Traverse (GMC Acadia). However, I believe this was ONLY because the 3rd row seat in the EX model comes standard. I've found that the added optional 3rd row seat DOES NOT provide the same amount of leg room & due to the stationary non-sliding configuration of the seat as witness in the LX, it is much more cumbersome to get in and out of. Another issue I noticed was that the SUV's interior wasn't detailed very well at all. There were pieces of food/candy wrappers, small toys, grass, etc. scattered in places across the floor board and between the seats. I also noticed an unclean smell in the interior, not revolting but far from pleasant. As a result, I opted not to go for a test drive and let Daniel show me a few more comparable vehicles on the lot, of which one was a white 2013 Honda Pilot. It had sufficient 3rd row seating, was visually appealing & drove well. However, it was a little more expensive than I had budgeted. Nevertheless, I liked it & told Daniel to work up his best total price to see if it could work. He said that he was off of work the next day but he would run Pilot deal through his manager & someone would call me the following day & let me know whether it was doable or not. By EOD the next day, I didn't get a callback, so I called the dealership & asked for a status callback. I did get a callback from a salesman that I missed. He didn't leave a detailed voice message notifying me of the decision, so we played phone tag a few more times that day. Finally, the next day I got in touch with someone at the dealership & they informed me that the Pilot had been bought by someone who test drove it earlier that day when I was there. Initially, I was pretty "ticked off" that it got sold while I was waiting to get notified whether a deal could be made on it or not. But, I understand that my sales guy wasn't in the office when it happened & I figured they couldn't get it within my price range anyway so I wasn't holding my breath or holding Daniel personally responsible. After a day or so, I decided to give the Kia another serious look. I went back to the dealership & checked out the Kia a 2nd time & this is what resulted. Apparently, they listened to my constructive criticism that I had given them earlier because this time, the Kia was spotless, inside and out, smelled clean & it looked like the dashboard & windows had been cleaned well also. The scuff marks and scratches still existed so I requested that Daniel knock off a few hundred bucks from the asking price for that, he got approval to do so. I test drove it and that sealed the deal for me. I loved the steering, the fact that it had a backup camera installed along with a GPS navigational system, the acceleration and the comfort of the seats and ride. To cut to the end of this review... he got me out of the door after TTL for just over $19,200! This was well below the dealer retail value of both Kelly Blue Book and NADA! Been having the Kia since end of July 2014 and ABSOLUTELY LOVE IT! No problems, just had to get recall service performed that came out just a month or so before I bought it, that fixes the tire pressure sensor from malfunctioning. Great job to Daniel for turning a potentially terrible car dealership experience into a wonderful one!
Just bought a CRV from Richards Homda
Last week we took delivery of a new Honda CRV. Our salesman, Jimmy G., was excellent. He stayed on top of the process from start to finish. Very helpful. In fact, the entire staff of Richards Homda was excellent.
New car buy(s)
My wife and I accompanied and advised a daughter during the purchase of her new Accord. Less than a week later we were back to buy one for ourselves. I could not be happier with the sales process thanks to Emile L. and Billie Jean G. They are the best!!
Richards Honda is Louisiana's Original and Most Experienced Honda Dealer. We have been serving the Baton Rouge and surrounding areas since 1971! We are family owned and operated locally and proud to support many community non-profit organizations! With one of the largest selections of new, used, and certified pre-owned vehicles in the state, you can rest assured that we'll have just what you are looking for! In addition, we have world-class service and parts departments that can help you with all of your maintenance and repair needs! Visit us today at 13413 Millerville Greens Blvd in Baton Rouge (Just off I-12 at Millerville Rd-Exit 6)