McGrath Acura of Westmont

Today 9:00 AM - 9:00 PM*
*At this time store hours may vary.
Sunday
closed
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of McGrath Acura of Westmont

5.0
Overall Rating
5 out of 5 stars(6)
Recommend: Yes (6) No (0)
Write a review: Sales | Service
5 out of 5 starssales Rating

Hassle-Free Smooth Process

by Frank on 08/18/2021

Bill Angelakos showed us the car we wanted and walked us through the purchase process. Great Job! Very happy with car!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
50 Reviews
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5 out of 5 starssales Rating

Hassle-Free Smooth Process

by Frank on 08/18/2021

Bill Angelakos showed us the car we wanted and walked us through the purchase process. Great Job! Very happy with car!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Smooth Sailing!

by Lanny F Wilson on 08/16/2021

I needed a new car and trusted McGrath Acura of Westmont to steer me in the right direction. So, I called ahead to announce my intentions. Josh welcomed me at the door, like an old friend, and the rest was "Smooth Sailing". From the test drive to changing the license plates, it was a thoroughly enjoyable experience. My new Acura RDX has already received multiple compliments; and with the lease deal we agreed upon, it's going to be "Smooth Sailing" for the next three years!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Never judge a book by it's cover

by Karen Paramo on 07/28/2021

Many thanks to the staff at McGrath for making our purchase no hassle. From Amy Brosnan keeping contact with me, our wonderful salesman Paul Metz, so kind and professional you answered all of our questions, Kevin for setting up and explaining our new MDX and last but not least Bill in finance thoroughly explained all options. Being a repeat customer was a no-brainer

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Long time coming - worth the wait

by Sue from DG on 05/17/2021

I just bought a new 2022 MDX after months of waiting for the perfect car to come through. I worked with Paul Metz for the past few months hoping to find this car, and he remained in contact every step of the way. We built up a great working relationship to the point that when he found out my car would finally be arriving, he might have been as excited as I was! We set up a time to pick up the car, but it ended up arriving early. Since he knew we might not come in for a few days, he made sure to grab both sets of keys and put a big "sold" sign in the windshield. That is what I call taking care of your customer! Once we got to talking numbers, he knew I would pay whatever it took after this process, but he still worked to make sure our deal was fair. I *highly* recommend working with Paul if you're looking for a great person to work with, not just a "salesman" who only cares about the deal.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Go see George!

by Bessies mom on 03/16/2021

I cannot speak highly enough of George Espina. This was my first car buying experience and he was knowledgeable and friendly, detail oriented and polite and made the whole experience seamless. From start to finish George treated me with respect and made me feel comfortable. Five stars plus for this young man!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Purchase of our used car

by Recommending our salesperson on 10/09/2019

We were very Happy with our salesperson Patrick ODay. He went above and beyond to make this purchase seamless.He is extremely professional and would recommend him to others. Will return to McGrath when we are buying another car. Will ask for Patrick!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
2 out of 5 starssales Rating

Shady Dealership/ Hasn’t paid off loan

by ChristinaA1 on 04/10/2019

Purchased a car on March 9th and traded in a car with a loan balance. It’s been over a month , numerous phone calls, left a message with the GM Jeff no return phone call, spoke to Chris in finance over the phone saying he’ll take care of it, spoke to Amy in internet saying she’ll take care of it, and personally went in on Tuesday, April 2nd and spoke to Rob in Finance saying he’ll have the car paid off by the evening. Still the car hasn’t been paid off!!! Rob from finance told us on April 2nd, that he’s having a hard time getting it paid off because the loan company can’t find the loan. My husband contacted the loan company and they have no record of them EVER CALLING!!! They have the loan number and a copy of our loan statement. What’s the hold up? I’ve had to make a payment on a car I no longer own and another payment is due!! After, being told that the car would be paid off when meeting with Rob on April 2nd and wasn’t, I then made another trip to the dealership on April 4th where Rob told me again that the loan will be paid off in 24-48 hours. Gave the dealership the time promised, called the loan company Monday, April 8th and the loan still wasn’t paid off! I then called Rob once again on Monday, April 8th from finance and told him the loan still hasn’t been paid off and he needs to look into what is happening. He told me he would call me back in a couple hours. He didn’t return my phone call and after 3 hours I called him back. He then told me they did send out the check and wait till Tuesday, April 9th @ 3pm to see if the check has been processed. I’ve called numerous times and the loan is STILL OUTSTANDING!!!! I’ve left a review on Facebook and no one has replied to my review, but can easily reply to comments that are in favor to the dealership. I don’t know what kind of shady businesses is being run over there? My trade-in is still under my name and you have it for sale and out on the lot!!! McGrath Auto is committing fraud!!! It’s been nothing, but unprofessionalism!!! BUYER BEWARE!!!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
5 out of 5 starsservice Rating

Excellent

by Bovi on 04/02/2019

This is for Ed Dreyer service advisor..i’ve been an acura mdx owner for a long time..Ed Is very informative and very open to any suggestions..he listens to his customer and giving me the best options..he offers help even on his off hours..he is very professional and knowlegeable..You seldom see this kind of service and i hope he stays in Acura in Westmont..He deserves more of what he does..

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
5 out of 5 starssales Rating

Great experience!!!

by JaneR132 on 02/09/2019

We were in contact with our salesman, Gerry Arquines. He emailed us various packages for an Acura MDX to go over and see which one suits our needs. We were able to bring a certified pre owned Acura MDX home to test drive for a day. When we returned it the following day, he let us test drive an RDX to get a feel for which one we preferred. He was very patient, knowledgeable and made us feel very comfortable. He was not at all pushy. We are very happy with the experience and with the MDX we purchased. We will definitely come back here to buy our next vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Excellent car buying experience.

by MDX_Man2018 on 09/21/2018

Sales rep Patrick O'Day was knowledgeable, transparent, and a delight to work with. He was able to help me out of an upside down situation, a situation that I thought there was no way out of. My family and I absolutely love our new 2018 MDX. I would highly recommend McGrath Acura as well as Mr. O'Day. Thank you!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Great Experience!

by MDX_owners_now on 08/15/2018

Thank you for the great experience purchasing OUR 210 MDX. We really appreciate your honesty and the smooth transaction as promised. Super happy we choose McGrath. Special thanks to the sales team members Breana and Amy for providing great follow up and accurate honest pricing information. We will be recommending you and McGrath to our friends and family for future car purchases.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
1 out of 5 starssales Rating

bad experience

by slim2018 on 07/25/2018

I had One of the worst experiences when I went to Acura of Westmont I brought a 2008 rex cash by the time I made made it to the expressway 4 lights came on long story short we are in court I'll never do business with them again

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
5 out of 5 starssales Rating

Great experience buying a new Acutra TLX

by David_C on 04/30/2018

I was new to area and decided to go to McGrath Acura in Westmont after reading through many of the Acura dealer reviews. I had planned on visiting 2 or 3 dealerships to find the best deal and service; however, I ended up only going to McGrath Acura and now have a beautiful new white TLX. Jeremy was my sales rep and worked with me to get the deal I wanted. I highly recommend going to see him as he was not only professional and honest, his finance background really helped provide good feedback during the process. I enjoyed getting to know him and we actually even went across the street to grab lunch together. I was provided incredible service from the whole team, Kevin, Keith, Spiro, Melissa, and Wally. Clearly I spent a lot of time there and had a great experience that I would recommend to anyone.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
1 out of 5 starssales Rating

Deceptive Business Practices/Contract Forgery

by Anthony.R on 02/14/2018

I've bought 4 cars from this dealership over the past several years and will not be returning or recommending them in the future. Long story short, we purchased a used 2016 RDX last December and after 5 weeks never received a payment book. After a few calls to the dealership, we finally discovered the bank it was financed through and upon contacting them also found out that our loan amount and payment had changed. After speaking to a finance person at the dealership to find out why, I was asked to come in to discuss the issue further in person. Long story short, the contract we originally signed at time of purchase had been replaced with a new one that was almost $500 higher! Worst part...my wife's signature had been FORGED!! Talk about deceptive business practices! Supposedly the finance person who did it no longer works there along with the general manager. Wouldn't be surprised if they were relocated to one of their other dealerships. The new manager, Geoff Pebelske, couldn't be bothered with me. After two weeks not even a phone call, along with several missed meetings, too busy I guess. I did however pick up a check today for the amount basically stolen from us but nothing else. I think they believe their own BS. Buyers beware and check your paperwork closely. Also watch out for the approximate $450 Convenience Package charge, just an up sell.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starsservice Rating

Awesome Tinting

by vundgren on 02/06/2018

I brought my 2017 Honda Civic EX Hatchback in to get all of its' windows tinted + the service advisor couldn't have been more helpful. They were friendly + willing to answer any questions I had without frustration. While I waited, the lounge area + refreshments were great -- made the wait seem not as long! The tinting was excellent, they gave me a great price, + thoroughly informed me on what to do after I left to keep the tinting pristine. I would definitely return to this dealer + would highly recommend others to do so as well!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
1 out of 5 starsservice Rating

Did not do the work they charged for

by aclindgren71 on 12/09/2017

We bought a new TLX from this dealership in 2016. I have since brought it back there for its regular maintenance, which isnt cheap but it saves my husband some work. That being said, because my husband knows how to work on cars, he is very weary of trusting that the work that people pay for gets done. The last time I brought the car in, I paid to have the tires rotated & he didn't believe that it got done. So, when it was time to bring the car in again, he marked the tires & insisted I double check them after the service was completed to ensure it was done. So I did & the tires were in the same position. I immediately told the Samatha, the service writer who insisted that they did rotate them. I explained how I knew they were not rotated & she asked me to show her. When we returned to the building, I heard her tell a group of mechanics that "they marked the tires". I asked that the service be refunded & she told me they could not refund it because they would need to mail me a check but they could comp my next service. She explained she reviewed the security video and saw the mechanic forgot to rotate the tires, and they will rotate them now. At this point, I asked to speak with the general manager. She returned with the service manager Brad who told my husband the GM was not there. Ultimately, Brad did refund my money by simply reversing the charges on my credit card versus what Samatha told me. Additionally they rotated the tires, & supposedly also changed the cabin and vehicle filters ( haven't had the time to double check those yet, but will later this weekend along with the oil filter), they also promised to comp my next oil change. Is it possible they forgot? Sure but given my husband marked the tires due to suspicion they didnt do it last time-well, lets just say they lost our trust. If I do return, I will insist on watching them while they work on the car. I am thankful for the efforts of the Brad the service manager, his dedication to customer service was the only redeeming thing throughout my experience. Bottom line-my intuition tells me they know they are defrauding customers be careful.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
5 out of 5 starssales Rating

Amazing Car Buying Experience

by Bella21589 on 05/10/2017

This is my 3rd purchase from a McGrath Store, and I honestly do not know why anyone would buy anywhere else. Their customer service is 2nd to none. From the moment we walked in, we were greeted by Mishka and Tiarra. Both worked together to find us exactly what we were looking for. We never felt pressured, and they both search all of their inventory and every financing option to find us the best fit for our taste AND our budget. We found the car we wanted and it happened to be a tad over budget. No worries there, the finance manager Jae made sure to get us to the payment we were comfortable. The free coffee, water and lunch was just icing on the cake! If you are trying to find a dealership, look no further. 1st class service all the way.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

My Amazing Experience

by 6192127a on 05/06/2017

I cannot say enough about this dealership! They made me feel amazingly comfortable. Tiarra Hernandez took such great care of me! She was super informative, so sweet and extremely patient. I didn't feel rushed or ripped off. She got me into the most perfect vehicle and the perfect price. Exactly what I needed! I left a very happy customer. I will definitely be back

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
2 out of 5 starsservice Rating

Charge more than other dealers

by abhi6 on 08/08/2014

Please compare the service cost as well as parts cost from another dealer before you go to them. Their costs are significantly higher.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
1 out of 5 starssales Rating

Attempting to purchase an SUV

by Lovemymdx on 08/06/2014

This dealership refuses to provide a quote on line. They call and call you. I went in to see what their best offer would be. The sales rep I dealt with was very nice. She brought me the quote, finally. It was very high. The quote for my trade in was very low. I said thank you but no. They wanted me to counter. I told them the prices they gave me showed me a great deal of how they treat their customers. I will not be one. It was seriously ridiculous! I suggest shop around. I did and got a much, much better deal.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
1 out of 5 starssales Rating

They won't give you an internet quote. Period

by 2015RDX on 07/23/2014

When you submit "request a quote via edmunds" you expect the dealers to give you a quote. All these people did was say " we will beat any competitor quotes". After pushing multiple times to give me a quote I gave up with their antics. Go to Napleton Acura. Much more up front and no games.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
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