No service service department
Another poor experience with the service dept. Despite a written contact that a loaner car would always be provided, I was told that no car would be provided because "the sales people can say anything, but I run the service dept" poor attitude and clearly no interest in my repeat business.
Wisconsin Residents Beware
On January 13, 2016 I purchased a 2008 Honda Civic from Gurnee Hyundai. To be clear, Akira Shibata and Leonardo Sfondouris told me that they would sell me the car with $500.00 down and whatever else I would be able to come up with "as close as I could to $3,000.00"; which they were both told was an additional $2,200.00 bringing the total to $2,700.00. They also told me that they were doing this deal without the permission of their General Manager, John Kokkalis because Akira "wanted to do a good thing because of our conversation about God and children and he could see we were a family in need." When I was writing out the checks, Leonardo forced me to write the check for $2,500.00 and not $2,200.00 by continually and relentlessly badgering me to "do the right thing because of the limb they were on with their GM and how much trouble Akira is going to be in. I even began crying with all the relentless pressure despite my partner saying just write the check for $2,200.00. I told them that the $2,500.00 I would not have until January 20, 2017, if at all, and they had me re-write the check out with the date of January 13, 2017 and not January 20, 2017 as I had done initially to secure the deal. I was then rushed into a room to sign paperwork despite telling both my salesman and finance manager that I did not have my reading glasses. I said I was uneasy in signing the paperwork; they again assured me everything was just as they promised. During this process I was told more than once that the "Documentary Services" fee is a State of Illinois Mandatory Requirement on all automobile purchases by both the finance manager and salesman. I questioned this with my salesman in an email dated January 22, 2017 and he replied with completely different information: "all dealerships charge this fee which again is misleading and false; it is a discretionary fee per dealership NOT a State of Illinois Mandatory Requirement. I could have chosen to not pay that fee, however at the time I was not aware that it would not be charged on all purchases in Illinois and everyone at Gurnee Hyundai made me feel I had a no choice. My Bill of Sale has a $25.00 charge that applies to Illinois residents only, we reside in Wisconsin. In addition, at the time of purchase I provided $3,000.00 in payment only to find that the Bill of Sale is totaled $2,990.00 (which I have a copy of and would be more than happy to share). They have collected $35.00 that is not due to them. I want to make clear that when I agreed to purchase this vehicle I wanted to transfer my vanity plates from Wisconsin that were expired and not have new plates; I was completely transparent with that information to both my salesman and finance manager. Both my salesman and finance manager continually reassured me that they could and would handle all of the Wisconsin paperwork. On January 20, 2017 when I was at the dealership for final delivery, I was not provided a completed MV1 which is required for the State of Wisconsin (I have a copy of what I was given that I would be more than happy to share) nor a 7/30 day permit to legally drive the vehicle. I repeatedly requested both on January 13, 2017 and January 20, 2017 to handle all of the Wisconsin paperwork on my own because they clearly did not know what they were doing. I was told repeadetly that I could drive on the Bill of Sale for 30 days; which is completely false. They refused to allow me to handle the paperwork on my own despite my multiple requests and have made a mess of it all when they could have just let me handle it on my own. Carol Hull from the dealership had to call the Wisconsin DOT ONLY after being contacted by a representative from the Illinois Secretary of State outlining the concerns with the Bill of Sale provided to them because I had a concern with the title that was still held by a private party and had a lien holder. The representative from the Illinois Secretary of State informed me that I was charged $25.00 I should not have been (Illinois residents only) and they are to return the $10.00 that is not accounted for on the Bill of Sale (it is illegal to not have all the figures disclosed on the Bill of Sale). Carol lied directly to the representative and told him that I was given a 7/30 day permit which was the cost/difference of the $10.00. Between the dates of January 22, 2017 to January 27, 2017 I have attempted to resolve this matter via multiple emails with the dealership (which do not get returned with honest and forthcoming information), verbally with Carol Hull and John Kokkalis (who was verbally aggressive, abusive and threatening), left multiple voicemail and email messages for Ryan Rohrman (that have never been returned), and spoke to Gaby Carreno who assured me we would determine an amicable resolution to only not have her return any communication. Clearly Rohrman Auto Group does not act ethically and commits fraudulent acts against out of state residents; which we have and will be taking further action on. $35.00 may not seem to be a lot to anyone reading this, but consider what my salesmen Leonardo wrote in an email to me: We have delivered hundreds of cars in Wisconsin and never had a problem. $35.00X100=$3,500.00 -- $3,500.00 that they have stolen from Wisconsin customers alone. Completely unethical and deceptive business practices. STAY AWAY FROM GURNEE HYUNDAI they are [non-permissible content removed] guaranteed they lie and cheat every customer they are a prime example of why dealerships and car salesman get a bad name.
Lied to our faces to get the deal and the GSM admitted it!
Abhorrent behavior from the staff who will say ANYTHING to get a deal. They lie through their teeth. They told us we could trade our car in and they would pay the remainder of the lease. Two months later when the lease isn't paid, the GSM tells us that they don't care that they mislead us, that they never took the car on a trade (um, okay, what, we just left it at the dealership for fun then, or...??). They told us not to worry about anything. They told us they would take our trade in and they shook our hands. They are [non-permissible content removed] and they don't even care about making it right. Gutless GSM wouldn't even come out of his office for 30 minutes. We had to refuse to leave before he would even bother to give us the time of day. Disappointing to see a dealership with the Rohrman name treating customers this way. We won't be treated this way - and we will be taking further action.
Lots of lies!
Guys and girls, Girls and Guys, Gather Around and feast your eyes, and I will tell you a Terrorizing Tale full of Untruths, False Promises, and lots of LIES! I had gotten into a car crash and needed a car, I happened to know a sales guy over at Gurnee Hyundia, So I give him a call, he tells me to come over. They give me a decent offer on my crashed car (the ONLY good thing they did for me). I end up taking a 2013 Nissan Sentra. The Car is Awesome. I love it. But then I get a call from the dealership saying that I do not make enough money to get it. They make me Bring it back. I work in Sales and my job is commission based, so my pay can be very erratic. Some months I make five thousand, others i make twelve hundred. I told them this multiple times when buying the car. But no, Instead of listening to me, they took my Biggest commission check and times it by 12 months. Then told the bank that I make that amount annually. they make me return the car after 3 weeks of having it. So, I bring the Car back. I end up taking a 2007 Honda Civic Hybrid with only 79,000 miles. the day after I bought the car, the car already has transmission issues. Basically, when I am on the Highway, the car looses control of what gear its in. then cant find a gear for a good 10 seconds, while im rapidly declining speed on a 70mph highway. I went back and told them about this. they said they would have thier mechanic look at it. For about 3 whole days, they NEVER CONTACTED ME about ANYTHING going on with my car. I had to keep calling to get any kind of progress on anything. Each time I call, they PROMISE a call back. NO ONE EVER CALLS! They do a Transmission flush. Which ended up doing nothing, because the car still has the same issue. also, the car's Low Oil Pressure Light has been flashing on when I am coming to a stop. I even have the guy who sold me the car ride in the car with me, and the check engine light popped up while we drove! Also, After 2 days of having it, the front tire goes flat. I change the tire, then bring it to a gas station to check the other tire pressures. EVERY SINGLE TIRE WAS INFLATED TO 10PSI !!!! Data plate reads that it should be at 31 PSI. Also, when i bought the car, it was missing the passenger side mirror. and the part was in the trunk. They promised me to put the mirror on. When I came to pick it up it was STILL not installed and the part was still in the trunk. My radio also has been restarted by the dealer and needs a special code for it to work. I brought it there this morning, then the sales manager pretends to not see me from his office with a big window, as I stand at the front of the dealership for ten minutes. Someone finally approaches me, I tell him the used car I bought is having major issues and that im working with Jason on it. Jason doesnt come out to see me, he tells the guy to send me back to service. I ask the guy, if Jason is doing something for me, or is he basically just telling me im on my own. he goes back in and asks, and just tells me to go to the service desk. The service guy basically tells me I'm on my own. I get a little curious, and decide to ask the service guy if he can pull up the Incoming inspection for my vehicle. he looked up my car, and states that IT NEVER WENT THOUGH THEIR USED CAR INSPECTION!!!!! it went to get detailed and straight to the lot. NEVER TO BE SEEN BY A MECHANIC!!! Jason also ASSURED ME that this car went though inspection. He LIED! I also asked a different manager if the Warranty i purchased for my car would cover the Hybrid battery if it where to fail. he told me it would cover EVERYTHING under the hood. I called the actual warranty company. HE LIED! THESE GUYS WILL SAY ANYTHING TO GET YOU TO SIGN YOUR PAPERWORK. THEN ONCE THEY GOT YOUR SIGNATURE, THEY STOP CARING ABOUT YOU. DO NOT EVEN TAKE A STEP ON THIS CAR LOT! Its really obvious they do not care about their reputation, because, they cant even achieve 2 stars on yelp.
Prices Quoted On-line are Not What they State
This experience was the worst car buying experience of my life. For hours we were told the Internet price was what we would pay on the new 2015 Hyundai Elantra. Once in the door after being told our Salesman was busy. We were given one in the car business for 3 months. They refused to give a price, just worked me on payments. Ran my credit 12 times! Found this out after starting new job as they feared I was a victim of identity theft! The Internet price became inflated over $3,000! I was in need of a car and they took advantage. Once in the Finance office after hours of waiting they added an additional $1,495 they said because of my credit! I should have run for my life and dignity. Don't humiliate yourself as there are other dealers that won't Treat you like dirt.
Sell it regardless of how safe it is!
Most of the sales experience was pleasant. I was told service would follow-up with me regarding the repair required as part of the sale; they didn't. After a week I called to schedule for repair and was told it would be a two to three day fix. There weren't any loaner vehicles available so I had to figure out how to get around for the next few days. Day three, no call so I called at 8am and was told they were just finishing up (adding oil) and would call me as soon as it was finished. At 230pm I called to follow-up ... again. I was asked when I needed it back and I said, "by 3pm." At that time they told me, "oh it's complete". I arrived and the cashier couldn't find the paperwork. Then the service advisor said the paperwork would be mailed and handed me my key. Still no paperwork two weeks post service visit. The customer service in this department needs a bit of work. What did I mean by "most of the sales experience was pleasant"? I'll tell you now... The sales person was very nice. That was the pleasant part. The not so pleasant part... I purchased a used vehicle and I had the Carfax report in hand. It showed an open recall which I asked twice about. The sales person said he would check into it, but didn't get an answer. The second person (I think a sales manager of some sort) said it had been completed. I was told I could see a copy of some sort of car inspection report (multiple times referered to as a "CIR") to see what work was completed by the dealership to ready it for the sale, but it never materialized. Bottom line, after researching further on my own, the recall was not completed. I've been told by the vehicle maker it (the vehicle) should not have been resold. When I spoke to the person in charge of general sales, I was told it's not their problem and because there's not a "stop sell" on the vehicle it's safe enough for them to resell it. Safe enough! Nevermind safety issues which could result in serious injury or death! Nevermind other dealers and the vehicle maker saying, it should not have been resold until the recall, or very minimum interim fix were completed! Bob Rohrman's Gurnee Hyundai representatives says it's safe enough. Thanks Gurnee Hyundai for allowing my life an entry to play your safe enough lottery! #bobrohrman #bobrohrmanautogroup #gurneehyundai #rohrman.com #preownedcarnightmare
Do not keep promises
By the end of 2015 I leased two Santa Fe's at this dealership and traded in two other lease cars - a Ford an a Hyundai. Part of the deal was that Hyundai was supposed to take over the last remaining payment of both cars. It worked well with the Ford but they never paid off the Hyundai. I had been contacted several times by Hyundai Finance regarding the open payment and I contacted the dealership. They always told me that they will take care of it - but never did. Now I got a letter from CCB to pay or my credit score will be hit. I personally went to the dealership and was told by the new director of finance that, since they cannot find any notes regarding the deal they will not pay and I will be responsible for the last payment. They do not deny that they did not follow the proper procedures during the sale but are not willing to take over the responsibility. The argument is: " Oh, I'm new and I'm not responsible for my predecessors actions". All I can say is that first of all I will never buy or lease cars with the Rohrmann Group again and secondly I'm going to pay since I don't want to get my credit score hit negatively. As a summary I suggest to be very careful, especially with the Gurnee dealership when you close a deal. Make sure to have everything in writing and properly documented on their end.
I found a good price online and contacted the online sales person. I told her I'd be driving at least 45 minutes so I wanted to make sure it would be worth my while. She said of course. My mistake was not securing the price, although I have a feeling they would have promised anything to get me through the door. The salesmen were nice, but when it came time to quote numbers, the vehicle was priced at least $3000 more than the online price. I tried to fight for the online price but they said it was after specific rebates that I didn't qualify for. I asked them: "do you expect everyone to be a military uber driver"? They said Hyundai allows them to use these low prices to bait people... needless to say I walked out not to return again. If this isn't false advertising I don't know what is.
Very Bad experience and General manager (Jody)
All I can say is look at the the reviews they are not just crazy people writing bad things. The General manager has the attitude that you buy and if you have a problem with the way we treat you, to bad! It all starts with the management and I can say in all my years, this guy is the worst. You want a bad experience or something crazy to laugh about that you won't experience in a professional environment, go see Jody the General Manager at this dealer, he will come right out and tell you he just doesn't give a darn about you. I experienced it first hand and if they were the only Hyundai dealer I would no longer be a Hyundai customer, that's a fact
Fantastic service for an out of State customer
Considering I was from out of State, everything was handled very nicely. I had an appointment for an oil change and was able to get in early to have that done. It didn't take long and my car was washed as well which I appreciated very much. The service guys were very helpful and courteous. Thank you for letting me get my new 2015 Elantra in for the oil change on short notice.
Do not use their service department
I have dealt with the service department here twice now and will never do so again. The first time they replaced 2 tires and took 3 hours to do it even after telling me it would take one. To top it off they put my old corroded valve stems in my new tires. Naturally they failed within 2 days and I had to go back to get them to fix it. I went back to get my brakes done. Their prices are simply absurd. 420 dollars in labor alone for front and rear brakes is extremely high. Then to insult me further they said "Your radiator hoses are starting to leak. We can fix that for you and do a coolant flush as well" all for the low low price of 435 dollars. Obviously I told them no thanks on that offer. The service department here are [non-permissible content removed] who will try to upsell you services you dont need at insultingly high prices. Under no circumstances should you have them perform anything but warranty work on your vehicle.
On Friday I went to Gurnee Hyundai with my wife and son. We were looking to replace one of our cars and and test drove a new Elantra. We went inside and sat down and worked out a price within 15 minutes! They were pretty busy and while we were wait to do the paper work, my wife and I decided that we really needed to replace our other car. When the salesperson came back we told him what we wanted to do. Not only did he find us a second car (they didn't have the color I wanted) he drove to get it while we were doing paper work on the first one. Steve was our salesperson and he was very nice to work with. I have already recommended them to my boss!
Worst Dealership Ever, and I've bought many cars in my time....
Gurnee Hyundai has given me the worst dealership experience I have ever had. I give them 0/5 stars, if I could I would give them a negative number rating as they deserve it. Gurnee Hyundai is part of the Bob Rohrman Auto Group with the local IL entity name of ROHR-GURNEE MOTORS, INC. They made me lose faith in good salesmanship and business practices. When you think of car salesman and the all the negative sleazy [violative content deleted] stereotypes come to mind this places meets them all and makes them look like child splay. They are the worst of the worst. They lie, cheat, and attempt to rip off the customer to their best advantage. I dont believe anything they said to me was the truth at this point. My experience with them took about 5 hours total, over 3 spent in the dealership on Friday night. We had the vehicle picked out, agreed on a price, discussed financing criteria which were met, but told something was not approved. I questioned what wasnt approved if we met all the criteria; we were not given a straight answer. We were told the finance manager would have to call the bank as the one on shift currently is a new guy and not so great with these more complicated deals.I requested to hold the car, to which I was told no. I requested to put a deposit down on the car, which I was told no. The next day I received a voicemail stating the deal is not doable without any concrete explanation. I called back numerous times to speak with the sales person or the finance manager but none would answer the phone or return my voicemail and messages left with the receptionist. The sales person answered once, only to say he has to call me back and hung up on me. No one called back. I sent a message to the Bob Rohrman Auto Group, with the same outcome of no one contacting me. I am sure the car has been sold to someone else and we have been neglected and discarded at this point. These are all terrible business practices. This establishment is a model example of an un-ethical dealership, let alone a business. They do not care about anything and anybody at all. I am concerned about the illegal actives that could be taking place behind closed doors in the finance office. If credit was ran and not approved they are legally obligated to provide the denial of credit reasoning. Since I cannot speak with anyone at the dealership it is difficult for me to request and receive this information. Please take a look at all the other reviews online. You DO NOT want to visit this place and definitely DO NOT purchase a vehicle from here. Choose a reputable business to make such an expensive decision at. I hope this helps future Hyundai customers choose a better dealership. Thank you for looking!
Best car buying experience ever!
I found a 2009 RAV4 on their web site. I called and spoke with Wael and he was extremely helpful. I called him back twice more before driving down to see the car.I've read the other reviews and was a little worried about going down there, but I was pleasantly suprised. I ended up purchasing it the same day. I was absolutely impressed by the friendliness of everyone I spoke with. My salesman Wael was awesome, the sales manager was great, and the finance manger was fun to work with. I have never enjoyed buying a car this much. I usually find it to be a chore, especially being a single woman. I'd been shopping around for a couple of months and many salespeople have treated me like I'm an idiot, assuming I hadn't done my research or that I couldn't add. They were very upfront with their pricing, there was no high pressure sales. I walked in with the numbers I wanted, we talked and walked out with my car. I can honestly say that I will send everyone I know to Wael at Gurnee Hyundai. I know the other reviews on here are not positive, so I wonder if there's been a general change in management (I know the finance manager is new to the store). Seriously, I would send my kids there to buy a car if there were old enough to drive. The staff was so friendly, the process was so easy and my car is incredible. I LOVE GURNEE HYUDAI!
Warning! Stay Clear
The worst (ever) car dealer... I was on the way to [another dealership] to meet with Tammy but it was snowing so instead i decided to go to this dealer to check out some SFes..What a BIG Mistake! Then I saw this guy eating popcorn besides the popcorn machine so I approached him...2nd Mistake. he is one of the sales managers. After walking around looking for a salesperson, he found one....I drove a Santa Fe around the area for a few minutes. I did not like the color of the vehicle so I decided to look at another Santa Fe...3rd Mistake. We sat down and that's when all my troubles began. Like in the old days...scribble some numbers, go talk to [violative content deleted], comes back with a different numbers, etc...I showed the salesman a price quote from Tammy but they cannot match it. ( I should walk away right then... stupid of me, I stayed). The sale [violative content deleted] showed me some numbers...then I agreed (stupid of me). The salesman said I get the dvd system for Free so it seems fair until I signed the paperwork (stupid of me, again). The sales [violative content deleted] moneyged to include the price of the dvd system back in the papermess. They're good !! It was past closing time... everyone else were gone. I had to wait the next business day to let my disgusted feelings out . But, of course they don't (deleted) care. Before that day I was a previous customer...now i am a dumb previous victim.
I called these guys one day to get a price quote on a vehicle. They acted like I was a moron and told me to go shop some where else if I didn't like the price on the vehicle. I would never shop there. I overlooked the poor reviews hoping the management issues were taken care of, looks like they weren't. DON"T SHOP THERE, unless you want to be treated like dirt.
Bad management and sales
The sales personel and management at GURNEE HYUNDAI are very ignorant and lie. Carolyn the first sales rep actually yelled at me, was very ignorant and denied giving me a price quote and called me a lier. We should have walked right then but we really wanted the two cars and were trading in a new but used 2009 Elantra GLS with less than one thousand miles and only one month old and wanted to upgrade to the SE so we gave them a second chance and changed sales personel . This sales man promised us and really did give us a fair and good deal and we came to agreement on a final price. Unfortunately he had a death in his family and was not able to be there to finish our deal. Like I said we were buying two Hyundai Elantra's ( his and hers ) and were in the final stage of paper work when the sales manager Jim and Mr Cruiz the salesman now taking over came in the office with the papers to sign and started to explain cost and prices and there was a four thousand dollar differance of course in Gurnee Hyundais favor and he just skipped over it like it wasn't even on the paper. When asked what and why the increase in the price of the two cars they couldn't give us an answer and started getting rude and acted in a very unprofessional manner bad mouthing everyone and calling the other sales persons stupid and he was the only one knowing what was going on etc... so this is when the arguing started and we had to kick Gurnee Hyundai to the curb and get up and walk away forever. I would NOT recomend this dealer to anyone, find another Hyundai dealer.
One of the worst I've ever dealt with.
While I'm overall satisfied with the quality of the car, the service department has ruined my entire experience with Hyundai. This service department assumes you're stupid and is actually pretty cocky about it. I've even told Hyundai corporate about them, and they seemed concerned, but never followed up with me regarding specifics (they said they were going to send me a form for a written summary). When the car was still under warranty, everything went smoothly. A couple of minor issues and recalls were corrected sort of easily once you got passed the sales pitch of "flushing" just about everything. For some silly reason, we took the car to the dealer for the 60k service and the timing belt replacement. I assumed the work performed would be the list included under the 60k maintanence schedule located in the owner's/service manual and for the $575 it seemed to me I should at least receive all that was included. In the end, barely half of the list was performed. I received a new quart of ATF fluid, a new plug assembly, a coolant flush, a PCV valve, an air filter (which replaced one with only 5k on it), and an oil change. $575 for that - yes! Oh yeah, and they swiped my brand new $25 winter blades for ones that were barely functional. I asked for them back when I went to pick up the car, and they had mysteriously disappeared (probably on a tech's vehicle). They refused to replace my blades with the ones they had pretty much stolen. So, less than 10k later the "check engine" light comes on. I was pretty life busy at the time and instead of buying the $50 decoder and replacing the part myself, I decided to let them handle it. I dropped the car off at 7:00am and got a call at 7:30am from the service manager who (as is probably part of his job) tried to sell me everything. I (with help) flushed the brake fluid during a 4-brake replacement a couple of weeks before so I told him that wasn't necessary. He pretty much challenged me on it and said I was lying! I was standing 2' from the vehicle when it happened! I know what we did! Then he started in about the ATF flush. I told him it was in the works to happen when I have time and my friend's garage (60 miles away) could schedule it. He definately inferred we wouldn't know how to do it, would likley ruin things, so they should (for $150). "No" again... He also went on to plead with me to replace the cabin filter (for some ungodly cost), to which I told him "no" because it was in my plans in a couple of weeks. When I asked him "so what's wrong with my car?" he replied they hadn't even looked at it yet! ROFL! How did he know all of that needed replacing when they hadn't even looked at the car????????? Amazing!! Probably in response to our "discussion" earlier in the day, I got slammed for $350 for an O2 sensor replacement. I asked for that, I guess. Total cost to me if I wasn't so busy at the time would have probably been ~$100. So when I went to swap out the cabin filter a couple of weeks later, I opened up the compartment only to find no filter! No wonder it needed replaced, it wasn't even there! So either a) the car was built without it, or b) the dealership took it out. Since all of my maintanence, the car has been fine. If the car continues to require maintanence that is reasonably easy, like part replacements, I will continue to drive it. Taking a 80k mile Hyundai back to a dealer is costs more than the car is worth. Kind of sad.
Worst car dealer
Never buy car from here all they say is false. I read bad reviews after i had bad experience from many places One example of them exploiting public Gurnee VW places Pre-Owned Certified Cards in the windows of all of its used VW's regardless of whether they are certified or not. Sounds to me like false advertising. I was had. I was told that my car was VW Pre-Owned Certified and have the card to proove it. Recently when I found out that they sold me an unsafe car, they told me that my paperwork was lost and I didn't have a warranty. Tiffany Libertyville, Illinois