Elgin Volkswagen


Customer Reviews of Elgin Volkswagen

4.8
Overall Rating
(33)
Recommend: Yes (32) No (1)
Write a review: Sales | Service
sales Rating

A Great Experience

by Kathleen on 09/12/2019

The salesperson was very warm and friendly, patiently answered our many, many questions and was very helpful introducing me to the car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
34 Reviews
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sales Rating

A Great Experience

by Kathleen on 09/12/2019

The salesperson was very warm and friendly, patiently answered our many, many questions and was very helpful introducing me to the car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Excellent Service

by Ashlea on 09/10/2019

Shawn and Marco did an amazing job explaining the process to me and were very patient and extremely helpful.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Awesome experience

by Esther on 09/10/2019

The staff is very friendly and knowledgeable! The place is very clean.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service

by Robert on 09/10/2019

Made an appointment via phone. Came in at requested time. Serviced immediately and time stated to complete was accuratr

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

My new 2019 Jetta

by Paul on 09/10/2019

My salesman was very helpful and patient

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Prompt. reliable, and honest service.

by Lauron on 09/10/2019

I have been having my 2015 GTI serviced at Elgin VW for the past five years. Their service for this five years is always consistently prompt, friendly, reliable, and honest. This is why I always return to Elgin VW.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great Job Jeff

by Tony on 09/10/2019

Jeff Gossage does a great job of not pressuring his customers into a sale. Very fair.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Kuddos

by Maria on 09/10/2019

The knowledge of your team.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Oil change

by James on 09/10/2019

I didn’t have a long wait.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Happy to Trust Another VW Service Department

by Jeff on 09/10/2019

From the first time maintenance required while visiting the Elgin area, I called and my appointment was expedited. The service took a few days being complex but was fine with me being able to continue visiting my kids and grandkids. Hit the road again successfully and the service was solid. I've found this same personal attention and quality to my service requirements every time visiting the kids, which minor service was done just recently. Looking forward to our continuing partnership, cause my successful driving is a big part of my life, and a great pleasure with a VW GTI.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

my appt

by Jimmy on 09/09/2019

The ability to get in when I wanted and the caring of my time with your staff.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Valve stem issues

by John on 09/08/2019

Very quick turn around, professional staff.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great dealership experience.

by Marc on 09/07/2019

I have always dealt with friendly staff and received good service. They always respond quickly and have provided reasonable prices.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Happy Client !!!!

by Steve on 09/07/2019

Friendly courteous and professional

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service! Clean and friendly environment

by Leo on 09/07/2019

I was greeted by Glenn Hoffman and Jason Riforgiato, both friendly, emitting good vibes and shared a lot of their knowledge. I explored the modern and spacious dealership, chat with fellow customers, and was told my car was ready just as i finished my coffee. It was a very pleasant experience with such professionals taking care of you.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great experience at the service department

by Camille on 09/06/2019

I expected to be informed that I needed to buy 2 new struts. As it turned out, I was told my struts were fine, and I didnt have to spend over $1000. This reinforces my trust in the guys in the service department

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Well done

by Doug on 09/06/2019

Every thing that I experienced gave me confidence my car was in very good hands, and I was treated like family.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Happy customer

by Erik on 09/06/2019

Was a great experience. The sales women and manager Jon Sammons was great. They got me a fantastic deal would definitely recommend was a easy good fast experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Well done

by Jacquie on 09/06/2019

Thorough and professional service. Explained repair provided. Friendly and welcoming.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent service as always

by Cynthia on 09/06/2019

check in with Service Advisor Glenn, quick and easy, I received a shuttle ride to my exercise class, when I returned 2 hours later it was ready to go. Glenn, explained thoroughly what had been done and he recommended getting brakes replaced and new tires before the winter sets in, I will follow up and make that appointment in a month or so.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great service

by Leslie on 09/06/2019

Amazing service with excellent facilities. Also, your coupons make servicing my 08 Passat very reasonable. Your people in service give you a personal touch with a clear understanding of your needs.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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