Brilliance Honda of Crystal Lake

Today 9:00 AM - 6:00 PM
Closed Now
Sunday
closed
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Brilliance Honda of Crystal Lake

4.9
Overall Rating
(41)
Recommend: Yes (41) No (0)
Write a review: Sales | Service
sales Rating

Great experience at Brilliance Honda

byRayon 09/24/2018

I had a wonderful experience at Brilliance Honda. The salesmen, first Rick and then A.J., were very open and honest. Everything the told me checked out through my research. I spent a lot of time on research as this was my first new car purchase. The price was right and there were no surprises when it was time to pay. Actually, there was one surprise, but it was a good one. Megan, the Finance Manager, was exceptionally wonderful. She has a refreshing personality and contributed to a pleasant conclusion to my experience. So, if you are in the market for a Honda, go see Rick or A.J. You will not be disappointed.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
139 Reviews
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sales Rating

Great experience at Brilliance Honda

byRayon 09/24/2018

I had a wonderful experience at Brilliance Honda. The salesmen, first Rick and then A.J., were very open and honest. Everything the told me checked out through my research. I spent a lot of time on research as this was my first new car purchase. The price was right and there were no surprises when it was time to pay. Actually, there was one surprise, but it was a good one. Megan, the Finance Manager, was exceptionally wonderful. She has a refreshing personality and contributed to a pleasant conclusion to my experience. So, if you are in the market for a Honda, go see Rick or A.J. You will not be disappointed.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

A Very Satisfying Experience

byTheMorrisonson 09/22/2018

I have brought my 2004 Honda CRV to this dealership for service for quite some time. After 186,000 miles it was time for a replacement. I was helped by Jeff, Megan, and Matt in purchasing a new CRV. The experience could not have been more stress-free. The selection to choose from, the professionalism & friendliness of the associates, and the vibe of the dealership will have me returning here for my future auto needs. Great job Brilliance!

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2019 Odyssey

byRobon 09/12/2018

So far so good! Needed a minivan and the other choices out there just don’t compare. Very comfortable ride and easy to drive. The push button gear selectors may seem odd, but very simple to use and get used to. Don Bailey at Brilliance Honda in Crystal Lake is phenomenal! Go see him!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Completely Satisfied

byTimon 08/07/2018

This was our second experience at Brilliance Honda; it was as good as the first. Jeremy assisted us with any questions we had, did not pressure us at all for extras that we didn't want and couldn't afford and was professional in every sense of the word. We even got a follow-up call from the dealership owner, asking how things were going. As long as Honda continues to make cars that are a good fit for my family, Honda has a customer for life, and an advocate for referral business.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

2018 Honda Odyssey

byBrandonNon 07/24/2018

Wonderful experience. Great Pricing! Less expensive than my local dealer.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experience

byCindyon 07/20/2018

Max went out of his way to find the color i wanted. I couldn't be more thrilled with my new ride. Thank you so much. I will continue to use and recommend Brillance !!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

2006 Honda Civic

byAnonymouson 07/16/2018

Great deal from Brilliance! Its the 4th car we've bought from there, and is our family "go-to" shop! I love their service from sales to service. They really take care of you as a customer. 2 huge thumbs up!

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great place to do business

byHonda_buyeron 06/10/2018

I have purchased my 6th Honda since 2008 at Brillance. We work with Rob and he does a really nice job. I have never had a person who did the following: 1) Let me drive a Ridgeline for the afternoon 2) Priced out all the options I was looking for while I was considering various vehicles. 3) Let me look at the Ridgeline and crawl through it and take my time 4) Get pricing on adding a cap to the truck 5) Give me about a month to work through my questions, pricing and research without pressuring me to make a decision. Rob was really great to work with, this is our 4th vehicle I have purchased from him. I'm in sales and this is how you treat someone and why I will be back. They kept the pricing they quoted me by email and when I was ready the price was the same.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Max Ring and Brillance Honda Great Experience

byShari_buys_CRVon 06/05/2018

Max Ring created a great buying experience at Brilliance Honda in Crystal Lake. He was knowledgeable and honest when I leased my new CRV. Go see him if you want a Honda.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Amazing service and great deal

byJoselorozcoon 06/05/2018

This is by far the best experience Ive had buying a car. My salesman Jim Infusino was great. He was really honest, gave me the best deal out of six other dealers that I had talked to about buying my car. Then he took the time to explain everything about the car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Excellent Experience

bydagarciaon 05/16/2018

We have been buying Hondas for over 20 years. I just wish we found Brilliance Honda earlier! Very professional and friendly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

5 stars

byGeezervilleon 04/22/2018

Fast and easy (except for all the paper signing). Gary is the ultimate "no pressure" salesperson. bob

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Tyler Civic

byCarmela198on 04/20/2018

We traveled a distance and the salesman worked beautifully with me to make it a very smooth and enjoyable experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Nice people

byarqalexitaon 03/29/2018

I've always had excellent service from Brilliant Honda. This is the third new Honda we have purchased from Brilliant Honda. We really trust them and we can recommended ours friends to go there. Mrs. Darrel and Dan were great to work with. Darrel helped make the car purchase a smooth transaction, was professional in all ways. Thanks

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Simple

byTeamdonkon 03/18/2018

Matt made my experience easy he gave me a great email price I filled out credit online was in and out of dealership in 2 hours now thats how buying cars should work

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Buying a New Car

byMelrnatlghon 03/18/2018

The sales person and the manager were so approachable and helpful. We did not felt being rushed. They took their time and did everything to help us. They updated us with the exact timeframe they initially told us while waiting for the car to be delivered. They were prompt at all times. Everybody took their time explaining on the options (car and financial). I will definitely recommend this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Fast Friendly Fanstastic

byscubatelcoon 03/01/2018

First trip to install some extra equipment. Service was great and done on time.

  • Recommend this dealer? Yes
sales Rating

Good experience

byMk061ghondaon 12/21/2017

Our sales person, ryan hansen, did a wonderful job. He was flexible with our style of purchasing a car and that is no sales pitch when we didnt want one. He was also persistent on educating us and using our phones to show us how it paired with the vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Jeremy Cybulski is a real expert

byRichmond_Tonyon 12/04/2017

My wife and I visited Brilliance Honda of Crystal Lake in November 2017 to look for a replacement for our existing Honda Accord with almost 200K miles. We were fortunate to meet Jeremy Cybulski, one of the Sales Consultants at the dealership. Jeremy was patient, professional, and extremely knowledgeable on all the detailed features of each type of vehicle available from Honda. He answered every question completely and went further in explaining advantages and disadvantages of the various features in greater depth. His enthusiasm was genuine and contagious. The negotiations were courteous, respectful, and relaxed. In the past, buying a car from a dealer has been an unpleasant experience. Not this time. Jeremy knows and loves his product, and it shows.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great

byMarze25on 08/19/2017

Robert Calhoun is the best salesman. He researched all my options -purchase vs lease. He was in my corner all the way. The finance process was quick and efficient. And the car was ready quickly and I was able to drive home with my purchase right away.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great

byTootaboogyon 08/01/2017

I was treated like family, not a sales quota or number. Brilliance Honda is an honest dealership and played no games with me when it was time to buy a new car for my wife. Thank you Brilliance Honda!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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