Mercedes-Benz of Chicago

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Customer Reviews of Mercedes-Benz of Chicago

5.0
Overall Rating
(28)
Recommend: Yes (28) No (0)
Write a review: Sales | Service
sales Rating

Pawel Milko

by paulmilek on 01/31/2018

Kevin, It was a pleasure to work with you on my our new lease. It was a great experience that I have already shared with my friends and family. You took the time to uncover my needs and worked towards getting me into new car within my budget. I am extremely satisfied and grateful for the experience that you have created. Thanks again and please continue doing what you doing because it clearly works!!!! Pawel

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
134 Reviews
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service Rating

Magnificent, Excellent, Awesome Service

by MsKim803 on 02/14/2018

Mercedes Benz Chicago is Awesome, Erick McGregor my Service Advisor is Awesome, I love his customer service professionalism, and character, he just did a magnificent job for me, he secured me a loaner so I could continue to go to work, he made sure the warranty covered the major issues with my car and he kept me updated on the progress of the work being done, he explained to me each repair so I could understand properly and he also educated me on the service plan Im going to purchase soon for my vehicle. I just love Mercedes-Benz Chicago.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

by ChicagoRick on 02/10/2018

Josh took care of me and my car right away when I arrived. He explained everything very well. I waited for my car and it was done before the estimated time. My all time favorite service center.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Pawel Milko

by paulmilek on 01/31/2018

Kevin, It was a pleasure to work with you on my our new lease. It was a great experience that I have already shared with my friends and family. You took the time to uncover my needs and worked towards getting me into new car within my budget. I am extremely satisfied and grateful for the experience that you have created. Thanks again and please continue doing what you doing because it clearly works!!!! Pawel

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Much appreciated professional service

by rodmangw on 01/25/2018

I had an excellent experience getting my B Service completed. Jesus was professional, friendly and maintained communication.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Buying experience matching the reputation of a Mercedes

by Beyondo88 on 01/17/2018

Smooth, transparent and fair would describe the purchase of a Silver '15 E-Class at MB of Chicago. As an out-of-state buyer starting the process on-line, they knew how to address my concerns, were forthright about the conditions of the used vehicle that could be fixed and those that could not. Daniel's experience in handling the terms of the purchase showed throughout the process. All the employees (sales, finance and service) at the dealership seemed aligned and in-sync to get to a satisfied customer.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

In and Out Purchase

by ELWilkerson on 01/06/2018

I've had my eye on the Mercedes-Benz brand for quite some time. I was unsure of the exact vehicle, but the Sales Managers were incredibly helpful and honest with their opinions and suggestions. Daniel Micu and Leon Smith shattered all the negative preconceived notions about buying through a dealership and car salesmen. I never felt pressured or obligated. They truly were keeping my budget in mind and knew exactly what cars to show me. And MB cars truly sell themselves, so it was mainly me figuring out which model worked best for my lifestyle. It was such an easy process and I'm grateful for the help and exceptional service I received. Thank you!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

GLA 250

by Villangela on 01/05/2018

We had a wonderful experience with Natalya who was professional , very courteous and reliable.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service visit

by rmillew234 on 12/28/2017

Crew is courteous and friendly!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Purchase of Mercedes amggle 63s

by HarryKats on 12/23/2017

I liked the dealership, location , salesperson, his helpfulness, his knowledge.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Great Job.

by Hameed54 on 12/15/2017

Thanks to my advisor, Mr Benson. He and his team of technican did a great job on my truck. i belived those team and the advisor are a great asset to you company, thanks.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

service was great!

by Sandi2need on 12/09/2017

Erick with service was amazing and so was Javier with the courtesy van.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Satisfied customer

by Chardyljk on 11/30/2017

Whenever I bring my car to Mercedes Benz of Chicago, I always feel that I get VIP treatment. This time was no different. My service advisor shark kept me informed as to what stage of service my car was at while I waited for work to be completed. I highly recommend your service as well as their sales department.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Excellent Service

by Chloe1234 on 11/18/2017

I love the service I received at Mercedes-Benz Chicago. Erik was very professional. I would recommend this dealership to my family and friends.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Annual Service

by kiddROCs_Dad on 11/08/2017

Best Service Department I’ve ever experienced in my 40 years of driving.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

3 Comments

sales Rating

Outstanding Experience

by RickFed on 10/06/2017

Just purchased a GLC43 and our salesman, Lok, was truly outstanding. Absolutely zero pressure as we took over three weeks to make a decision. Add 100% product knowledge as we considered several different models and options. Lok made sure we selected the right car for our needs. Easily the best car experience ever!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

2017 GLE

by Aimeehw on 09/25/2017

Vaida was a pleasure to work with. As always, she was professional, informative and patient. We look forward to continuing our relationship with her in the future.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

MB Chicago Sprinter service team

by Grey4x4 on 09/14/2017

I have many different warranty issues on my 4x4 sprinter van and things are getting difficult and I feel like I am in good hands at MB Chicago working with Lynn, Paul and Erik to solve my intermittent shift issues that causing me sleepless nights thank you

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

One stop shop

by Bobafett72 on 09/03/2017

One of the best dealerships around to deal with hands-down!! They take great care into the customers input and advice on everything from price to color etc. if you're not going to them you're not going to the right place.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great customer service

by Ribicamir on 08/31/2017

I traveled from Detroit, MI to Mercedes Benz of Chicago to purchase a vehicle and it has been the easiest and best experience I’ve ever had at a dealership. I first spoke with Walter over the phone before making the trip and he was extremely helpful and made it easy for me. Whatever question or concern I had, he was always a phone call away and explained everything. Walter took the time to show me the vehicle and explain all the features. While I was waiting for other paperwork to be finalized, Walter gave me a tour around the whole dealership which was fun. I really can’t wait to do business again with this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

An excellent professional service

by Temoctzin60 on 08/27/2017

All the personal involve in the service have a very professional and pleasant attitude to help an provide you with a good service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great experience!

by car_purchaser on 08/18/2017

Recently purchased a car. Staff was professional, friendly, and helpful without being pushy. Made the experience easy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

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