Awarded 2016, 2017

Fletcher Jones Audi

Awarded 2016, 2017
Today 09:00 AM - 08:00 PM
Open Now
Sunday
closed
Monday
09:00 AM - 08:00 PM
Tuesday
09:00 AM - 08:00 PM
Wednesday
09:00 AM - 08:00 PM
Thursday
09:00 AM - 08:00 PM
Friday
09:00 AM - 06:00 PM
Saturday
09:00 AM - 06:00 PM

Customer Reviews of Fletcher Jones Audi

4.8
Overall Rating
(163)
Recommend: Yes (64) No (3)
Write a review: Sales | Service
sales Rating

Knowledgeable, Fair, and Honest

by mattlee223 on 01/05/2018

Ive purchased over a dozen new cars in the last 25 years and this transaction definitely stands out as one of, if not THE best experience Ive ever had. My sales person was knowledgeable about her product as w as the competition, the deal presented was fair for my trade and new purchase, and there were zero surprises when I got to the finance office. I couldnt be happier!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
163 Reviews
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service Rating

Audi S3

by S3reviewer on 01/18/2018

Fletcherjones Audi offered one of the best deals I could find. The purchase was very smooth and the dealership was completely transparent with no hidden costs or agenda. Overall this was a great car buying experience which is hard to find.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service

by Tata2u2 on 01/13/2018

First visit Rudy Medina assistant service manager was great. He offered everything in his power to make me feel as though he was looking out for my best interest. Very pleased with his customer service

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Knowledgeable, Fair, and Honest

by mattlee223 on 01/05/2018

Ive purchased over a dozen new cars in the last 25 years and this transaction definitely stands out as one of, if not THE best experience Ive ever had. My sales person was knowledgeable about her product as w as the competition, the deal presented was fair for my trade and new purchase, and there were zero surprises when I got to the finance office. I couldnt be happier!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Audi sales and servie

by Joeking3 on 01/03/2018

Love my Audi and the service is always great! The staff is just great! Knowledgeable, patient and informative. Clarissa is terrific! I leased my vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Yes
sales Rating

Fast, efficient, friendly staff

by Tufchk_1 on 01/03/2018

The Team at Fletcher Jones Audi were outstanding. From the sales/finance group to all those involved in the process. Everyone was approachable, kind and friendly. This was the quickest sales that I've ever had at any type of car dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Leasing experience

by Lyricopera on 12/30/2017

It was a long but pleasant experience

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Arly Sellers gets an A+

by Jhauchi on 12/29/2017

My experience purchasing a new car from FJ Audi was very positive thanks to Arly. During the weeks leading up to the day of purchase Arly contacted me several times to keep me informed of current inventory and offers. She was never overbearing and was always respectful of my time. On the day of purchase, Arly was prepared, professional, and helpful. She hustled to navigate the three different cars I was considering (they were spread out over the different lots), all with a smile, and all the while pointing out the advantages of one car over another. When the time comes to purchase another vehicle from FJ, Arly will be my first call and she should be your's as well.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

A Good Transaction

by cetane55 on 11/26/2017

I had a good experience here, with the sales staff being particularly helpful and accommodating to my specific situation. The salesroom is very new and impressive, and the car that I purchased is exactly as described.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

amazing service

by jillybundanoon on 11/16/2017

THANKS very much very caring prompt service from Tim Mettile. THANKS

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Purchase Experience at Fletcher Jones Audi

by tanglewood on 11/06/2017

From inquiry to delivery, we had an overall excellent experience with our recent purchase of an Audi Q5. Omar responded quickly to our initial internet inquiry with a compelling price, then proceeded to walk us through finance preparation, and finally delivery with a patient walk through of the multiple technology benefits that our Q5 afforded. Meeting Roy to sign paperwork was pleasant with knowledgeable but not heavy-handed additional financial offers. All-in-all, we were pleased with the experience, and would recommend these folks to others.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

5 star service

by rjb63chicago on 10/16/2017

Outstanding team, a truly superior service experience

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

service Rating

very good service

by junY666 on 10/09/2017

very quick response. everything good so far

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Audi Q5

by Briannaj424 on 10/08/2017

Fletcher Jones killed it... we just wanted to look at numbers for a possible trade in on a new Q5 and at first glance we were uncomfortable with our options so we left and thought we will just wait... but Clarissa called us back after working some details and came back with numbers we were far more interested in. We really appreciated her and the Audi team working to get us into a new car. Could not be happier!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Continued great service

by A4andQ5owner on 10/05/2017

Fletcher Jones continues to be a great place to have our Audis serviced. They are professional and make the experience as easy as possible with shuttle service and texting communications

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great service!

by AmyBucktown on 10/04/2017

Fletcher Jones makes it very easy to bring my car in for routine maintenance. I arrived a little early for my appointment but they had my loaner car ready to go right away. They completed the service very quickly as well as the recall. Tim provided me with a direct number which I could text and let him know when I was ready to bring back the loaner. I like that I could also pay online making for a quick transaction upon arrival. Would highly recommend!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Got Bang for the Buck! Excellent Sales and price

by seaharrior on 09/27/2017

Got Audi Q7 from FJoneSaudi worked with the sales person Michael Kransnow, best guy to work with. No issues, spoke over the phone about my price, worked through, no hassles just went there and got the car with short further negotiations. Definitely recommend my friends and family, specially to work with Mike.. Best Sales person, no games ever..

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Worst Experience Ever! Luxury Car Prices, Used Car Treatment

by spock1234 on 09/07/2017

Do Not Buy from this Dealership! They are [non-permissible content removed], who do not deserve your money. Two weeks ago, I purchased a CPO 2017 A8L 4.0T from Fletcher Jones Audi in Chicago. Given that it was a CPO vehicle purchased from a 'Magna Elite' dealer, I did not go over it with a fine toothed comb. I relied on the 300-point check and Audi's high standards for CPO vehicles to be ensure that I got a 'like-new' car, as promised in Audi's CPO literature. I noticed crumbs in the back set, and dried coffee in the cup holder (??!!), which I asked them to clean while I completed the paperwork. Their finance guy lied repeatedly about 'problems' my pre-approved loan from BOA trying to convince me to take out a high-interest loan through the dealership. He was speechless when I called BOA in front of him and got confirmation that he was lying. That should have told me what kind of people I was dealing with at this dealership. When I got home and did a complete inspection, I found that in addition to being filthy, the car had several defects/blemishes - from a cracked skirt under the front bumper, and damaged leather on the rear seat, to gouges in the center console plastic and wood trim. It was clear that the car had not gone through Audi's required 300-point check, or undergone any sort of reconditioning prior to being sold as a CPO vehicle. The 300-point checklist they gave me was a lie. Neither the salesman (Omar) nor his boss (Brandon) told me about the damages to the car. I immediately took the car back to the dealership and asked them to fix the issues. They agreed to fix the broken bumper, but refused to fix any of the other issues. They claimed the car was detailed, but it was filthy with food residues when they returned it. I provided photos showing the condition of the car and gave the dealership multiple opportunities to make it right, but they refused. The GM of the dealership, Dan Flood, did not even have the decency to speak to me directly. Instead, he hid behind his salesman and service staff. Now, I am stuck with spending $5000 out of my pocket to fix the defects int his car. If this is how they treat a customer buying their flagship sedan, I can only imagine how other customers are treated. I cannot recommend this dealership to anyone. If you want to buy an Audi, I recommend the Audi Exchange in Highland Park. They seem to be decent and honest. [HTML removed]

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Purchase

by slosey73 on 08/28/2017

I was able to easily find the car I wanted online, made an appointment with a salesperson via email. When I arrived, she was busy with another client but a sales manager quickly jumped in and got the process started. I was able to view/drive the car within about 10 minutes of arriving. I had a price in mind from working with another dealer on the same model/equipment and Fletcher Jones and the sales manager were able to match that price with minimum back and forth. The entire process took less than two hours. Very happy with my new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great staff, great experience

by CHI_Audi_Owner on 08/18/2017

The whole team at FJ Audi is great to work with anytime service on our vehicle is needed; I know everyone can be counted on to resolve whatever the issue is the right way the first time.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

10k service

by CLara805 on 08/02/2017

Gerardo always does a great job when I come in for service and is a great service advisor. The only complaint I would have to say is the washing of the car has gone down hill. The car wash at the new faculty leaves the car with many water spots and fine scratches. It disappoints me because getting a clean car after being serviced was always a given at the old faculty.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

3 Comments

service Rating

Customer Service Plus

by AudiOwner on 07/31/2017

David, my Service Advisor at Audi is very professional and knowledgeable in seeing they my car receives the required maintenance checks. Thank you David for your excellent customer service! Thank you 'Fletcher Jones Audi' in your recruitment and retention of great employees.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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