Auffenberg Buick GMC of Carbondale

Today 08:00 AM - 07:00 PM
Closed Now
Sunday
closed
Monday
08:00 AM - 07:00 PM
Tuesday
08:00 AM - 06:00 PM
Wednesday
08:00 AM - 06:00 PM
Thursday
08:00 AM - 06:00 PM
Friday
08:00 AM - 07:00 PM
Saturday
08:00 AM - 05:00 PM

Customer Reviews of Auffenberg Buick GMC of Carbondale

5.0
Overall Rating
(2)
Recommend: Yes (2) No (0)
Write a review: Sales | Service
sales Rating

Great buying experience!

byStlgirl50on 04/04/2017

When we begin our negotiations, the dealer offered us a beginning discounted price and a good trade-in on our car. We countered and then negotiations work quickly agreed on. Our sales person was Georgia Darmstatter. This is the second car we have bought from her. I really like dealing with her as she is friendly,knowledgeable and so cooperative. The day we signed the papers and picked up our car we were there one hour and seven minutes. Amazing!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
7 Reviews
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service Rating

BruceDiehard

byBruceDiehardon 04/15/2017

Have always received excellent service from this Dealership. Put brief explanation on front page. I will continue to do business with them in the future.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great buying experience!

byStlgirl50on 04/04/2017

When we begin our negotiations, the dealer offered us a beginning discounted price and a good trade-in on our car. We countered and then negotiations work quickly agreed on. Our sales person was Georgia Darmstatter. This is the second car we have bought from her. I really like dealing with her as she is friendly,knowledgeable and so cooperative. The day we signed the papers and picked up our car we were there one hour and seven minutes. Amazing!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Survey

bymrtwobiton 10/15/2014

Everything was as it was told. Fast service, pleasant waiting area, snacks, wifi, popcorn, soda. Plus, no bad surprises when the final bill came! It was very close to the estimate.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Floor covers

byJkwolfe57on 10/13/2014

Make sure the service department puts floor mat covers in the car. The techs left dirty shoe prints and mid in my car.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service with a personal touch

byNinakatherineon 10/09/2014

Friendly staff who remember my name! It does not get any better than that....I am a real person to them and not just a car with a problem!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Efficient, Friendly Service 500 Miles from Home

bytslee1on 08/19/2014

I was traveling to Carbondale to visit my daughter when my engine light came on. With the help of OnStar, I was connected to the dealership who got me in first thing the next morning. They diagnosed and repaired my vehicle within a few hours and I was able to drive home to Cleveland with no worries. The staff was especially friendly which helped my anxiety.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Our Experience at Affenberg of Carbondale, IL

byDCM75on 05/31/2014

We have been customers of this dealership for almost 15 years. We have purchased a GMC truck, 4 Yukon XLs (including a 2015), and an Acadia. We have had excellent service at this dealership, and have always been treated fairly. Our salesman for our last three purchases has been Mr. Bill G., who is very personable and goes the "extra mile" to make sure we are happy. He spends as much time as needed to explain the various new features on our vehicles, and encourages us to return with questions about our new vehicle. He makes our buying experience at Auffenberg of Carbondale, IL pleasurable. He also is quite knowledgeable about all the vehicles.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
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