Awarded 2017
Today 09:00 AM - 07:00 PM
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Sunday
closed
Monday
09:00 AM - 09:00 PM
Tuesday
09:00 AM - 09:00 PM
Wednesday
09:00 AM - 09:00 PM
Thursday
09:00 AM - 09:00 PM
Friday
09:00 AM - 09:00 PM
Saturday
09:00 AM - 07:00 PM

Customer Reviews of Napletons River Oaks Kia

4.7
Overall Rating
(24)
Recommend: Yes (22) No (2)
Write a review: Sales | Service
sales Rating

Great Service

by Alyssaacker on 01/23/2018

I came in with my father to buy a car and we were very happy with our purchase. Andre, Ryan and Terri were very helpful. I would recommend this dealership to anyone.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
35 Reviews
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sales Rating

Great Service

by Alyssaacker on 01/23/2018

I came in with my father to buy a car and we were very happy with our purchase. Andre, Ryan and Terri were very helpful. I would recommend this dealership to anyone.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Excellent

by Alyssaacker on 01/23/2018

I came in with my father to buy a car and our service was great. Andre, Ryan and Terri were very helpful to us. I would recommend this dealership to friends and family.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Disappointment after the purchase

by firststinger on 01/21/2018

I bought the first 2018 Kia Stinger from this dealership. I was there over 4hrs. I was not offered complementary amenities, they did not wash my car after they said they would, until I called them out on it. They told me the car has auto start which it does not. I drove back to the dealership which is a 22mile drive regarding the auto start, and management was rude walking away from as I was trying to ask a question. I asked for a gas card due to the inconvenience of the long drive. They said no. I called regarding another issue, and management was cutting me off as I talked, and was only concerned with money not my issue. My first payment was late because they failed to submit the paperwork on time, and they wanted me to drive back to the dealership to make the payment for their error. Just overall experience was unprofessional, they did not seem to be excited over my purchase once I bought the car. Just putting on a show. After I through them a bone by giving them my business because I was loyal to another dealership for 3yrs, which is closer to home and overs better service. I regret leaving them.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Excellent service and purchase

by Darlene on 12/29/2017

I purchased a 2018 Kia Sorento from Kia Napleton in River Oaks this week. My salesman name is Jason. The service he provided was wonderful. Jason answered all of my questions and made me feel very comfortable. I am so happy with my new car. If you are looking to purchase a vehicle, go to Kia Napleton in River Oaks and ask for Jason. Tell Jason, Darlene sent you.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Antonio Pearson

by Harris-currie on 10/30/2017

antonio has been the best salesman i have meet in a very long time his patient and understanding are great and working with old people you have to have speical skills and he has those and i thank Jesus for sending him to us he is great

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Antonio Pearson

by latoya on 08/19/2017

Very nice young man who was very attentive, exhausted all options before just putting me in anything. Best customer service so far. Thanking him for not having us in his office all day. I've already referred someone to him. Thank you for your service

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

First Time Car Buyer

by MJW on 07/08/2017

As this was my first time buying a car, I was a little nervous that just the searching process was going to be awful. Even though just about every dealership has some form of online service, it was very hit or miss. Sometimes I would only get generic responses, other times there was too much back and fourth, with absolutely no progress. Here, the Internet Sales Manager (Peggy) was the right kind of helpful and left me felling good about the experience. Although I did not ultimately buy the car I wanted from Napleton River Oaks, through no fault of their own, I was very happy with the help I did receive. The next time I'm looking for a car, I won't forget to check Napleton River Oaks inventory, since I know I don't have to worry about the kind of service I will get.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No

1 Comments

sales Rating

They Made It Possible!

by kierrastokes28 on 02/09/2017

Brought My Vehicle In To Be Serviced Because Of An Engine Issue. Ran Into A Minor Glitch Where It Couldn't Be Fixed And Dan The Salesman (Along W/ Bobby The SM) Turned The Situation Around And Helped Not Only Me Get A Vehicle But My Brother Also! We Walked Away With A TWO CAR DEAL!!!! Thanks Guys!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Worst Customer service

by 2014redkiafort on 02/08/2017

This is the worst customer service I ever experience. Last week, I had an appointment to drop off my car. The next day, I had not heard from anyone, no one had call with an update on what was wrong with my car or if any work had been done. I had to call multiple times to get an answer. My car had not been looked at. It had been 24 hours since I dropped it off. The next day, again I had to call to get a status update. They needed to order parts and the car was supposed to be ready for pick up on that Friday. Friday comes and once again no calls with an update, I had to call them and my car STILL was not ready for pick up. At this point I was in a rental car and was not going to keep it for one more day. They put me a rental car. My car was supposed to ready that following Monday. Again no one call with an update, I had to call, the person who was supposed to be working on my car was off. My car STILL was not ready. Now it is going on a week, since I dropped my car off. I finally picked up my car that Tuesday. I will NEVER bring my car back here again.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

My Family Van from King Obas

by kingsolomon on 01/23/2017

This is my second time coming back to George Obas of Napleton hyundai. He promised me a great deal, and he really did come thru regardless of my finance situation. King Obas really took time to assist me and my wife and explained every step .Thank you George and the Napleton crew. I will recommend my friends and family.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

On the road again

by popdiesel on 01/11/2017

Thanks to Andre Kimbrough for his professionalism, knowledge, and patience during my car buying process. Napleton Riveroaks Kia is the place to go if you're looking for a great deal on a new or used vehicle. Thanks again to Andre Kimbrough and Bobby Clifford.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Very happy customer

by Rkroll76 on 10/20/2016

I came in to "look" for a new car but left with 2 cars! From the moment I walked in my sales person, John Perez was very attentive and was extremely knowledgeable of the cars I was interested in. He did not seem to mind that I was concerned about purchasing a vehicle. I know I took a while and had a lot of questions but he did not mind. It was because of this I was able to find the right car for myself and one for my husband as well. Ray Maali did an exceptional job on finding the best rates on my vehicles as well. My overall experience was one that I will not forget and I will be definitely recommending this dealership, the salesperson, and the vehicles to anyone looking for a new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Awesome

by Vjohnson018 on 09/10/2016

My salesman was Bob Wescott. He was very professional and didnt pressure me to get me something i didnt want. On the contrary, he got me exactly what i wanted with a payment i can afford. I am extremely satisfied with my new kia!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Car experience was great

by Decky_babi on 07/12/2016

My family and I came into Hyundai with intentions on getting a car Solomon was the best help ever Even when we were going to be turned around he went to others to make sure we drove off today I couldn't ask for a better salesperson We didnt get the exact car we were looking for but we were no longer walking Come to Solomon he wont let you down

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

GREAT SALES

by TOMACASA on 07/09/2016

I went to Napleton River oaks to purchase a vehicle Soloman is the man he understood my request he guided me to a vehicle i had not considered that turned out to be the right car. I would do this again

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

great customer service

by Tabitha83 on 06/24/2016

I came in to work with another sales person and i wasn't happy with that person but i ran into Cymone as i was leaving and she was very pleasant. Her personality is the reason why i came back to purchase my car. I will make sure i recommend her to my friends. All sale's people should be like her. She made me feel like i was a person and not a number.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Best Car Sales Experience

by Nmartine on 06/18/2016

My experiences with salesmen were negative, until I met Alvin Locke, he is honest and down to earth. He understood what I was looking for in a car and he went out of his way to help me find it. Compared to the other salesmen Mr. Locke was honest about terms and financing, never hid numbers or restriction. Mr. Locke went out his way to find me the best deal on my dream car. I am now the owner of a new car. I highly recommend Mr. Alvin Locke. Thank you

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

I will only shop here now

by Ms_miller1967 on 05/30/2016

Me and my friends where on I way out shopping when we stop in just to have a look around we was amazed on how nice the staff was our sales person Barbara was the best I bought my 2016 soul and my friend bought her Kia Forte will most definitely tell everyone I know

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Awesome Deal and Great Experience

by Ed_Roberts on 03/05/2016

I just bought a Kia Cadenza from Napleton River Oaks Kia. Alvin L. was my sales person, and I have never had some one show me how a car works like him. He programed my phone to my new Cadenza, and showed me how everything works. This Cadenza can basicly drive it self. The manager Bobby Clifford gave me an awesome deal, and truely worked hard to get me a great interest rate. I have never like car dealerships, but Napleton has made me change my mind. I love my new Cadenza, and I will definitely will be back for my future purchase.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excited Barbara is the best

by Harleyhoney on 02/13/2016

I came to the dealership for the purchasing of one vehicle and left with an amazing deal for two. The friendly service and the extra mile they took to get me in the price range that suited my pocket. I would highly recommend this dealership to anyone.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

First Car Purchase

by Nhwillia85 on 02/11/2016

My sales rep Barbara was very nice and helpful in me choosing the right car. We took the car for a test drive and it drives very smoothly. I cannot believe that my first car is a brand new 2016 kia forte. Thanks Barbara!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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about our dealership

River Oaks Kia in Calumet City, IL, is the place to find the best and most affordable new Kias and used cars in the Chicagoland area. Family-owned and in business for over 50 years, with 64 franchises across five states, Napleton believes that customer satisfaction and common courtesy should be held above all else. The focus on these traits has been in place since Edward W. Napleton opened his first dealership on the South Side of Chicago back in 1931 and continues to this day. This might be why Napleton can count more than 800,000 customers in its history, and why more than two-thirds of those customers have returned to Napleton to buy again.

From the time you come into our facility, you can see why River Oaks Kia is different from the competition. Our relaxing customer lounge treats customers to free coffee and Wi-Fi. Our friendly, knowledgeable staff is devoted to your complete satisfaction and constantly strives to provide you with the easiest and most enjoyable buying experience.

what sets us apart
Our dealership has many awards like the Edmunds 5star Dealership of the year award, #1 dealer from Automotive News, we have a 3 year in a row Consumer satisfaction award from DealerRater.
Fresh Coconut Oil Popcorn, coffee, & fruit. free wifi, giveaways every other month, toys and games for kids, free coloring books with crayons for kids, complementary and specialized work station for our guest. Free car wash, and no obligation demos
Ever so often we hold events for our communities this year alone we have had the Flint water drive, school uniform drive, march of dimes fundraiser. want to hold a fundraiser with us? let us help! (708)868-6500 ask for Ziggy or Sussie
River Oaks Kia is the place to find the best and most affordable new Kias and used cars in the Chicagoland area. Family-owned and in business for over 50 years, with 64 franchises across five states.
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Amenities
Complimentary Loaner Cars
Instant Financing
Complimentary Coffee
Cable Television
Customer Lounge Area
Languages Spoken (6)
English
French
Tagalog
Vietnamese