Fields BMW Winter Park

Today 07:30 AM - 08:00 PM
Closed Now
Sunday
11:00 AM - 5:00 PM
Monday
07:30 AM - 08:00 PM
Tuesday
07:30 AM - 08:00 PM
Wednesday
07:30 AM - 08:00 PM
Thursday
07:30 AM - 08:00 PM
Friday
07:30 AM - 08:00 PM
Saturday
07:30 AM - 06:00 PM

Customer Reviews of Fields BMW Winter Park

4.8
Overall Rating
(33)
Recommend: Yes (33) No (0)
Write a review: Sales | Service
sales Rating

Outstanding service and employee to customer relations

byFperea_on 01/01/2017

The sales representative was very attentive to all my needs and wants in a vehicle. He was very well rounded in the knowledge of the automotive industry and in BMW services. I appreciated the patience and service that I received and was extremely content with my purchase.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

132 Reviews
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service Rating

Service

byRichieLawon 02/15/2018

For the most part they are courteous could work on getting the customer I want to timely manner

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Overpriced standard brake replacement

byNamanguson 02/12/2018

$1,379 for brake replacement after a 15% discount is still $300 more than the next highest quote from a local, independent service station. Would love to understand why.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Why go anywhere else when Fields is the best!

byjplgr16on 01/20/2018

Fields has never let me down. My service experience with them spans 22 years over many BMWs for me and my family! I have always been impressed with the service and I am particularly happy with my current service advisor Matt.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great Service

bypumpkinpie1234on 01/20/2018

Satisfied with the service. Matthew kept me informed. I borrowed a car that was beautiful. But the time I was informed to return to service department. Given what the problem was and I am satisfied with my service. Matthew kept me informed and up to date. Very nice young man and knowledgeable.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Emergency Service Catastrophic failure

bySoldier82on 01/07/2018

Service Manager Joe Allegra made an emergency visit possible and coordinated all required resources needed. I am extremely please with the Service I received.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great Experience

by335iDriveon 11/10/2017

I always get quality service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Car service

byKshod0006on 10/28/2017

As usuall, the service done and my service advisor, Matthew Roberts are the best

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Cpanos

byCpanos12on 10/01/2017

Richard Gaffney is the BEST of the Best!! He is the GOLD STANDARD for service representatives. ALWAYS safety and customer focused his concern for the customer is continually on display.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Communication issues

bySuperGoaton 09/30/2017

Josh is very nice and helpful, my dissatisfaction is not his fault. This was the 3rd time in a few weeks between both south and WP fields that I brought my car in for a tire pressure warning. All 3 times I mentioned maybe there's a slow leak and it wasn't until I insisted that they finally found a black nail in one of my tires because they finally took the time to actually look. I credit that to Josh for actually listening to me and not dismissing my suspicion. What upset me was that there were none of my tires in stock other than in Jacksonville or something and I had to be put in a rental at $0 cost to me of course but I hate loaners and rentals especially because of something as simple as a nail in the tire. So the next day I get a call from Josh saying the tire did not arrive because they couldn't find it at the other dealership. I wish dealerships would apply the Navy Seal philosophy, 2 is 1 and 1 is None. We look at a screen and we blindly believe it. If it says you have just one tire in stock, tell the other dealership that you will call them right back to confirm they actually have it in hand so that when the customer is told it will be here tomorrow, it means it will actually be here tomorrow therefore managing the customer's expectations. Again, not his fault, he told me what he was told by them. My one note to Josh would be for future reference don't leave the answer in their hands insist upon a visual confirmation of the item being actually in stock so that he can tell his customer that they really do have it in stock showing that he goes even further beyond for his customers. As far as the pricing, as far as paying a deductible for services when you're paying so much already for the extra and extended coverage is a turn in the opposite direction of customer service. I will take a serious pause before buying another BMW or any other brand that is known for expensive maintenance costs that offers coverage with a "copay" moving forward. If that's the new trend for luxury I'll be more than happy to buy a top of the line Toyota or Kia fully loaded at a fraction of the cost to buy and maintain. Lastly something that stood out for me here was these instructions --- "Do not type in ALL CAPS, No HTML, no links, no profanity" how low is your expectations when you have to ask for people not to "YELL" or cuss you out on Here? I think dealerships will be closer to the right track when you no longer have to make such a request of your customers. Thank you

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

2 Comments

service Rating

Excellent Service

byJamcwin1on 08/24/2017

Always a pleasure working with Fields BMW my service advisor Richard Gaffney is a consummate professional on all levels. Very knowledgeable also an asset to this organization. He has my highest regards with customer service and satisfaction of the utmost integrity of providing sound advice.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Tire Service x1

byJennflynton 08/14/2017

Everyone was very helpful and got back to me in a timely manner. They fixed my car pretty quickly, and I didn't have an appointment so I was very grateful.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Excellent

byLovemyBMW535ion 08/04/2017

Easy to make and appointment then day of arrival efficiently seen and given a car to drive. Work done more quickly than expected and very easy quick pickup of a clean car. Thank you!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Fields service is second to none

byOrlandoRay1on 08/02/2017

This is my 3rd car with Fields and with Richard Gaffney as my service advisor. Richard provides outstanding service and Scott and his crew back in the garage are the best in the business. I would never trust my Z4 with anyone else!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great Job!

byAbinghamon 07/18/2017

This is my first time at the WP BMW and I could not be more pleased. Shaun was awesome and very helpful during my appointment. I will definitely be back.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Fields always good

byOmbrieeeon 07/16/2017

I have been a customer of Fields since 2007. They have always been professional, courteous and friendly. Even if I bought my car at a different dealership. Their cafe is a plus also. Those people are great.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Customer Service and Satisfaction

bywjaumilleron 07/14/2017

During a recent trip to Florida to visit family, I scheduled an appointment at Fields BMW in Winter Park to address a problem that had heretofore not been successfully completed in Maryland where I live. I am please to report that both the Service and Parts Departments at Fields BMW exemplify the true meaning of customer service and satisfaction. Despite the knowledge that it is unlikely a resident of Maryland would seek future service in Florida on a regular basis, I was treated like a loyal, returning customer of the dealership. In addition, the staff was very competent diagnosing the repair, obtaining parts within a few days and completing the service in a timely manner. I highly recommend Fields BMW to any BMW owner or prospective customer who values service and satisfaction.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great Service

bysearlstudioon 07/10/2017

Chris was outstanding. Very attentive and informative.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

The best service and people anywhere

byQuynhLeon 07/08/2017

The best service and people anywhere. Richard Gaffney is an amazing customer service guy. Thank you. Couldn't ask for a better person to assist with my car.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Awesome

byMaisyMae21on 07/02/2017

Great people, customer service/sales reps are great. No problems, great service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great service

byLoukau11on 06/30/2017

One of the best experience I've ever had with a auto dealership for service

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Easy oil

byLeigh328on 06/29/2017

Job well done and service personal very friendly. Two much time for a oil change and car wash, appt. for 930 and left at 1200

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

1 Comments

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