Car owners beware upselling
My wife took our 30,000 mileage 2012 Elantra in because the check engine light came on. They reset the ECU and then proceeded to tell us it needed to have the coolant system flushed, the brake fluid flushed, an alignment, and the valves and pistons cleaned. It had just been inspected 2 months ago and the tires rotated and oil and filter changed. We received no estimate and the bill was 760.00. In short, a check engine light got upsold to a large service bill. My local Hyundai dealer said they dont recommend changing brake fluid till 80000 miles and we were taken. In short, we do not recommend and will never return to "Courtesy" Hyundai.
Wanted to get screwed? Buy from here!!!!
After multiple calls to the general manager 2 days after buying my brand new car the only person i could speak to was customer setvice who was very rude and did nothing. After recieving a flyer i go back 2 months later for them to right the wrong. What happened? Once again screwed over. Im not done yet. Trust me the public will find out at large how these people are. Including their corporate office. Stay true to your word Courtesy and quit lying and cheating people. I have a 2016 car and regret ever walking onto this lot. I hope to prevent someone else from being done wrong like i was.
Fantastic service, as always!
Greg, service manager, takes amazing care of my entire family. We've all purchased cars from this dealership, and he has never once failed (in six years!) to go above and beyond. The rest of the facility is top notch too, every employee friendly, can't say enough good things.
EXCELLENT CUSTOMER SERVICE!!!!
All work was done in a timely fashion and the price was more than reasonable. The staff was professional, pleasant, and went the extra mile to make sure I was satisfied! Nicely done!!!
Sales staff courteous and very helpful
I was greeted warmly and found sales staff to be helpful as was management with regard to meeting my expectations on trade-in and price of new car. I'm most pleased with the Hyundai Sonata Hybrid Limited.. Great dealership.
The service rep was top notch. Listened to my concerns and addressed each on of them. His estimate was spot on. Was in and out in a reasonable amount of time. Will request service provider again
As usual, my service appointment was fine. The work was done promptly and I got out at the promised time. The service reps are always polite and helpful.
It is always a pleasure to take my car to the dealership for my maintenance needs. They are friendly, prompt, helpful.
Faster than Expected. Great Coffee, Friendly Staff
I took my Santa Fe in because I'd received a letter stating a gasket could be leaking and dripping onto the alternator. Fully expecting (because I'm female) they'd say there was nothing wrong, I was surprised when Andrew my Service Consultant said they were going to go ahead and do it anyway. I was told it would take 3 hours, I expected 4. I was wrong. All the work took less than 3 hours and they washed and vacuumed the car too. Excellent coffee kept me going, but the musak in the building is SO AWFUL I would have been a screaming wreck if the work had taken a minute longer! It's also freezing in there, take a snow suit.
Thanks for keeping me safe :)
As a home health nurse, if I can't get to my patients, I don't get paid :( My car wouldn't start, I was towed in the day after a long weekend (the Tuesday after Labor Day), my car was taken care of, and I was on my way :)
Great service. Friendly atmosphere.
Everyone is very friendly and willing to help you. The Service Department is great and so are the people that work there.
Awesome Team Work!
I was more than satisfied when leaving the courtesy dealer. They worked with me and made sure I was taken care of. I walked in knowing what I wanted and at first it didn't seem as if I get it but with the hard work of the employees and manager they ensured I got what I needed. I was able to finance through this company as well and it turns out that that was the best option offered. I highly recommend doing business with them. They all worked together to achieve one goal and in turn they gained a loyal and happy customer.
Very pleased !!!
I bought a new elantra from this dealership last week. I can't say enough how fun it was to deal with the salesman here. Axel was my salesman...he went out if his way to see all of my wants were met. Mike Deleo was new manager that made it all come together. I've never been out of a showroom in so little time with EXACTLY what I wanted for the price I could afford. Well done guys thank you.
Great Salesman / patient with a challenging customer
I was an extremely challenging customer for this dealership, to say the least. Back and forth last Saturday & Sunday , couldn't decide if I wanted used or new, what would be best for my family, for me financially, what was best on gas, etc. I didn't want to make a rash decision. I wanted to make the right decision. All the while, driving my salesman, Ben Pierre, crazy, he kept a smile on his face and was so patient. He understood my concerns and explained things to me that helped me to decide on what was best for me. When I decide to upgrade, Ben will be the Salesman I would want to work with again.
Awful Experience with Courtesy
Stay Away from Courtesy Hyundai Here's why from my experience: - After signing a first contract, they "lost" it and made me sign another one promising it was the exact same, but the purchase price was increased, mileage limit was wrong, and my monthly payment was incorrect. -They promised me I would recieve a Florida plate even though I was co-signing. Instead, it took them 3 months to tell me my plate and title had been waiting in my hometown 12 hours away the entire time. I wasted 1700 miles, 2 days of driving, gas money, and time I coudn't take off from my company. There has been no compensation for their lies or inconveniences this has caused me. - When I asked for help from my salesman who has "overseen" my lease, Mike Fonderson, about all these issues, he always had an excuse why he couldn't help. The financial Manager Mia Nicole Frem apparently doesn't know how to answer phone calls or emails, and she also has an excuse for everything. She refused to acknowledge me at the dealership and was very patronizing when I had questions about my account. - So far, I have been giving a "manager" number to discuss my situation but have received NOTHING in SERVICE or PROFESSIONALISM. This dealerships lack of morals is disgusting.
Mohammed was great!
I went into the dealership just to do research, as I was anticipating purchasing a new car within days and hadn't started researching which vehicle I would purchase. Mohammed was very friendly, and he never made me feel like there was pressure to buy a car or to leave that day with a car. He was very patient with me and my questions, and he was very knowledgeable. Because of my positive experience that day, I returned that same weekend to purchase the vehicle from him rather than find a dealership closer to my home in Orlando.
Car /sales person Terry P
This is my second vehicle that I purchased from Terry and I have no complaints about his customer service. He tells you exactly what he can do and then delivers. As long as you have some idea of what you want in a vehicle, you can leave the rest to Terry he will handle it. He has a good repoire with all of his frontline managers and he moves the deal so smoothly from one manager to the next. He is about the business and he does not play when it comes to his job and more importantly the customers needs. I am sending all of my family members to Terry when they are serious about buying a vehicle. I will send people to Terry if they are just window shopping because that is a waist of good production and customer service. Nothing is wrong with looking but Terry P is the man you want on the deal. My hat is off to your organization for having salesperson who cares and shows it. I thought customer service was a thing of the past but I know that it is the present and future of your Organization because of Terry P. I am happy to be a customer and a member of the Nissan Family. Thanks Terry for caring. Mr. Hartzog, Sr
Came in expecting the typical "show and instead received stellar service
I was first called by Kimberly, then greeted by Ryan and then my entire transaction was handled by Joe the general sales manager. Pehnomenal experience with everyone. Although a long process ( it always is ) they made it enjoyable from beginning to end and I left very happy! Would recommend this dealership to anyone looking for a car while getting exceptional customer service.
In & out in less than 60 minutes
Came in for a oil change, mileage check & vehicle inspection. They were very fast & efficient.
No respect for a returning customer
I'm not here to tell someone how they should feel, merely to relate my experience. I purchased a 2012 Genesis Coupe from this dealership after considerable negotiations and have had it serviced there since then. In March of 2014, I received a mailer from Courtesy Hyundai offering me greater than book value for my trade in. Given the fact that I was interested in purchasing a new Genesis Coupe and already had 70,000 miles on my vehicle, I contacted the dealership, paid them a visit and listened to the deal they were offering. An employee in the service department (which I have no complaints with and does a good job) referred me to Dennis in sales. Dennis preceded to tell me that I had misunderstood the mailer and that they couldn't give me anything extra for my trade in. He then tried to sell me a 2013 (not even a 2014) Genesis Coupe for $6,000 more than the vehicle has been listed as going for, according to TrueCar.com This "deal" included almost $1,500 in dealer add on fees that were a ridiculous attempt at gouging. I promptly got up and left the premises, only to be contacted soon thereafter by the sales manager. He asked me my complaint and I explained that his sales folks shouldn't be trying to gouge return customers. He then asked my what I did for a living and said, " Don't you try to get as much money as you can from your clients? Aren't you trying to make money?" I told him that was not my view of an honest business relationship and the call was ended. I then called the general manager, Mr. George E., and left a message with his secretary indicating I would like to meet with him, at his convenience, to discuss my experience. While I was waiting for the return call from Mr. E., I received a letter signed by him indicating again that he wanted to offer me more than my trade in was worth. I again called his office, left another message, and never heard anything from Courtesy Hyundai. From where I stand, the fact that the general manager of the dealership won't return the call of someone who has done business with them for the past two years is questionable at best. Recap: I went back to Courtesy Hyundai in an attempt to extend our relationship for another vehicle only to be treated like a sheep to be fleeced. # no trust.
Best Car Buying Experience Ever
Submitted a price request for an Elantra through Edmunds. This was the only dealership that actually responded with an offer. We did ALL of the negotiating over email. In the end they didn't have the color I wanted for the options I wanted, so they gave me the next higher option package for the same price. Never had a better car buying experience.