Capital Eurocars

Today 7:30 AM - 7:00 PM
Closed Now
Sunday
closed
Monday
7:30 AM - 7:00 PM
Tuesday
7:30 AM - 7:00 PM
Wednesday
7:30 AM - 7:00 PM
Thursday
7:30 AM - 7:00 PM
Friday
7:30 AM - 7:00 PM
Saturday
8:00 AM - 6:00 PM

Customer Reviews of Capital Eurocars

4.9
Overall Rating
(61)
Recommend: Yes (60) No (1)
Write a review: Sales | Service
sales Rating

Excellent Experience

bycasey350on 06/04/2018

John McClung went above and beyond to locate and obtain my perfect vehicle, which was no easy task!!!! In addition, he always kept me well informed of the process and is a wealth of knowledge! Mandy Barnard, Finance Manager, did a wonderful job with the entire process and made it so painless! Lorraine Head, Customer Experience Manager, is so warm, welcoming and makes you feel at home! All three are an asset to Capital Eurocars and I am lucky to know them! Looking forward to many more vehicle purchases from Capital Eurocars! -Casey D.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
150 Reviews
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service Rating

Amazing First Time Experience

byCharDenise21on 11/13/2018

I contacted Mercedes Benz regarding the airbag recall on my vehicle. My information was taken with a promise to call back to schedule an appointment after ensuring the part was available at the dealership. The day of my appointment I was running late from another appointment and after calling the dealership I was looking for them to reschedule; however, they told me to still bring my vehicle in. The service area was immaculate and provides you with several types of refreshments and drinks. While there I got to interact with all the staff because absolutely EVERYONE was engaging (service employees, sales associates, sales manager, and even the tow service guy). After repairs were complete my vehicle was returned sparkling from the courtesy car wash. My service associate, Anthony Taylor, was very friendly, attentive to any concerns, and was not pushy or aggressively trying to get me to get my next service done at that time. My service experience, matter of fact, my whole experience at Capital Eurocars was absolutely outstanding.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great first service experience!

byJeannie55on 11/12/2018

As a first time Mercedes owner I took my c300 in for first service. Joe Trozzo was great! He answered all my questions as a new owner, many unrelated to actual service being performed, and got me out in less time than promised! My only disappointment was no snacks as promised by the person who scheduled my appt...except doggie treats!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Joe Trozzo

bymichaelruseon 11/06/2018

Warm and friendly, very knowledgeable about the work to be done. Great service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Parke Stafford

bymarilyn45on 11/03/2018

As always, Parke Stafford took care of my Benz promptly and politely. He waited after closing time because the van driver had six people to pick up all over town. That is another issue, but Parke did his part well as he always does.

  • Recommend this dealer? Yes
service Rating

Great Service

byEBROWN850on 10/02/2018

Parke Stafford provides great service every time I visit for service! Please contact Parke if you want a great experience.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Tony Taylor is a Rock Star!

byLisaAMGon 09/18/2018

So thankful to have Tony Taylor to consult with regarding my Mercedes AMG. He does an excellent job and is passionate about helping his clients. Men and women like him are few and far between! Thanks Tony!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service with a smile!

byHappy29on 09/13/2018

Took my car in for warranty work. I was greeted by my service tech, Mr Parke Stafford. Mr Stafford went above and beyond to make sure I had a great experience. As soon as I arrived Mr Stafford took care of me. He made sure I was put into a loaner car. My repair took longer than expected, so I received a call from Parke with an explanation and said for me to keep the loaner. As soon as my car was ready I received a call from Parke, when I arrived it only took about 15 mins for me to be riding off in my SUV. Really happy with Mr Parke Stafford and CapitalEuroCars!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Tony did it again!

bymarcmbslon 09/12/2018

My wife and I both had interactions with Tony Taylor this past week. After a few service recommendations for my wife's car (that Tony explained thoroughly and even ranked in order they should be done) he made sure she had a loaner - which is always appreciated. When it was time to pick her car up and return the loaner I had a part failure on my car. Tony suggested that my wife bring my car when she picked up hers and we keep the loaner. I don't know where else this would happen. More importantly, Tony is extremely professional, respectful, and very sensitive to the fact that lots of times it is just "inconvenient" to have to give up your car. He goes out of his way to minimize the disruption and to make you feel like you are a valued client. Unlike service departments at other dealerships over the years we both trust Tony and his expertise. Since owning our Mercedes' we have, in conversation, learned of friends that also are clients of Tony's and we all feel the same about Tony. The people that sell you the car are on thing, but it is the service contact that gets to know you and make sure you are taken care of.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent service

byRReeves1on 09/10/2018

I've worked with Parke Stafford on all my Mercedes' since 2008. He is unfailingly friendly and helpful. During a recent trip out of town a check engine light came on and Parke made himself available on a Sunday to make sure I knew where to go to have it dealt with. Mercedes and Capital Eurocars are fortunate to have him and I'm proud to call him a friend.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Experience

bydiva111on 07/31/2018

I always have a great experience with Capital Eurocars. Awesome Team!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Top Service

byHappyWomanon 07/24/2018

As always I received the finest service at Capital Euro Cars. My service is always quick and done on time. The staff is friendly and my service rep, Parke Stafford, is the best! He explaines everything in detail and answers all my questions. I will always take my car there for all my needs. Thank you Capital Euro Cars and Parke Stafford!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Annual Maintenance - Parke Stafford

byGeraldhon 06/09/2018

We had our annual maintenance and other services performed this week and, as with prior visits, received excellent service from our service provider Parke Stafford. Parke is a pleasure to work with and is the primary reason we would do business in the future with Capitaleuro Cars.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Experience

bycasey350on 06/04/2018

John McClung went above and beyond to locate and obtain my perfect vehicle, which was no easy task!!!! In addition, he always kept me well informed of the process and is a wealth of knowledge! Mandy Barnard, Finance Manager, did a wonderful job with the entire process and made it so painless! Lorraine Head, Customer Experience Manager, is so warm, welcoming and makes you feel at home! All three are an asset to Capital Eurocars and I am lucky to know them! Looking forward to many more vehicle purchases from Capital Eurocars! -Casey D.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Service

byagliatoon 05/17/2018

Tony Taylor goes above and beyond to make you feel that you and your vehicle are important. Tony is always friendly, courteous, helpful in every step of way and explains details so that you truly understand what is going on. His knowledge of all things Mercedes is trustworthy and I never doubt what he tells me is needed be it emergency or routine. I know that when I need service, Tony will follow my vehicle from start to finish including giving me a loaner while my car is being serviced so that my day is as worry free as possible.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Always a Pleasure

byJGShermanon 04/20/2018

Parke Stafford at Mercedes Capital Eurocars is always a pleasure to work with. He is an exceptional service advisor.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service Visit

byTtowngatoron 04/08/2018

Tony Taylor, my service advisor, was very helpful, courteous, and knowledgeable. I will certainly visit again.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Tony Taylor exemplifies the MB brand -

byMARCMBSLon 04/02/2018

You can't go wrong with Tony Taylor. He is professional, courteous, patient, and takes the time to listen to your concerns. Capital Eurocars is fortunate to have him - as are we since my wife and I both own MB products.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

New 320i

bybtaylordtayloron 03/28/2018

I recently purchased a new 320i from the guys at Capital Eurocars. The salesman Stanford Stephens was extremely helpful and the sales manager Nicholas Haggstrom did everything he could to assist me in getting my car. I wont buy from anyone but Capital Eurocars in the future.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Fabulous salesman

bysandymayson 03/28/2018

This makes the 4th or 5th vehicle we have purchased from Claude Rabbath and the 6th or 7th from Capital Eurocars. Claude Rabbath, as always, was extremely professional and personable! Instead of dreading the experience, I actually looked forward to it. He already knew what I wanted before I knew what I wanted. We will definitely be getting our next vehicle from him. I would also like to commend Mandy Barnard, the financial services manager for her professionalism. These 2 individuals are a great asset for Capital Eurocars.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience, awesome product, superb service!

byMasterChiefon 03/05/2018

John McClung, found the vehicle, facilitated the sale, organized the delivery and delivered on every promise! Great experience!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2018 E63 AMG

byJuvajoron 03/05/2018

Bruce Parker has been a very dedicated and genuine sales associate at Capital Eurocars, who has always sold my family our vehicles. He’s very knowledgeable about the nuances of every vehicle and is eagerly available when we have issues we need resolved. We have been very happy with his services.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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