Pensacola Honda

Today 9:00 AM - 7:00 PM
Closed Now
Sunday
closed
Monday
8:30 AM - 7:00 PM
Tuesday
8:30 AM - 7:00 PM
Wednesday
8:30 AM - 7:00 PM
Thursday
8:30 AM - 7:00 PM
Friday
8:30 AM - 7:00 PM
Saturday
9:00 AM - 7:00 PM

Customer Reviews of Pensacola Honda

4.3
Overall Rating
(24)
Recommend: Yes (21) No (3)
Write a review: Sales | Service
sales Rating

Honda Civic Coupe

by Cheyenne on 06/29/2018

Best experience, felt like home! Of course the expresso machine was my favorite part! Team was very helpful and extremely nice! Made a stressful process run so smooth.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
67 Reviews
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service Rating

Routine Service

by Tomcita on 07/11/2018

I was treated very good, excellent very qualified workers, very clean and neat facility, excellent waiting room, the only thing missing are the Crispy Cremes.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Honda Civic Coupe

by Cheyenne on 06/29/2018

Best experience, felt like home! Of course the expresso machine was my favorite part! Team was very helpful and extremely nice! Made a stressful process run so smooth.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service

by KaylaDJ17 on 06/26/2018

Good service, friendly employees, and reasonable rates. Would definitely take my car there again.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Worst sales experience ever!

by Pridegal13 on 05/06/2018

I inquired about one car online and was called everyday for 2 weeks. Finally I found a car, scheduled a test drive, arrived at lot to find she is just a phone sales person and no one was knew we were coming so we started from the beginning with a salesperson in the lot. The phone lady gave us a price that was $500. Cheaper, lot person said they honor that. After test drive she pulls folder in car showing its worth $1850. LESS than sale price. So we went home to research. Next day phone lady called, I told her I wanted to pay cash for the car but it is just a little higher than what I can pay so I want to finance the minimum which is $5000 and then I will pay cash for everything over. I explained I have a $440. Car payment now, I really don't want another payment, because in 2 years that one will be paid and we will another new then. So she runs our credit then calls and says the bank won't finance any car over 100,000 miles but your approved for a newer car than what you were looking at. I told her that is exactly what I DID NOT want to do. Also if she knew the banks don't finance cars with mileage so high then why did she run our credit. She said to sell us a newer car. So I asked how much exactly I needed to pay cash she told me, I got a personal loan at bank, called made appt. to buy car. I was very excited. We get there at 2pm our salesperson tells front desk she's busy give us to new guy. I show him Cargurus, Kelly blue book, and Nada value on car all saying it is at least $1850. OVERPRICED and how phone sales lady had the $500. Discount before we even test drove, then had said taking off another $1000 would was approved by her manager. He looks all in computer can't find ANY notes on me, (I talked to this lady easily over 30 times) so he asks mgr about discount he says NO DISCOUNT. After going back and forth and waiting 2 hours and even pulling their own paperwork out car stating value, I said fine just let me have the original agreed upon $500. Less price. The sales takes the paperwork with the price that was agreed to and takes it to sales mgr. He then comes out and tells us he is THE MANAGER and the price of the is what is written on the window and he is "Not taking one penny lower". I told him about the sales lady telling me the prices and discounts. He said it's your word against hers, I said no everyone of those calls say there recorded I can give you the exact time and day and you can go listen. He said it doesn't matter what the sales people say. I said don't you have to honor their agreements? He said "NO he is the final say, and I am not getting one red cent off the price." Then he circled the full amount at the top of the form that already had the discounts below it and hit his pen on the paper and said if you don't like it don't buy it and walked off. I was in shock! I am a 50 yr old widow and my mom was with me. The new sales guy said he was going to give us a minute because I was crying and we were both visibly upset, and went and printed all new paperwork. When he came back he said they don't make money from cash sales, they get kick backs from banks for financing. I said well why do you have those cars then, he said it is to get people on the lot then talk them into newer cars. They don't actually want to sell those cars. After everything was finished and the original sales person showed saying how she wasted the last 3 hours on someone who couldn't even get financed. She said she took my car and put gas in it. When I finally left the lot at 7:40pm I had less then 1/4 tank of gas, she they took it the back and cleaned it, the car had dirty water swirls on Windows inside and out so I couldn't hardly see when I left, and a big round spray circle of something on the dash, where it looks like some one reached in did one spray of armor all and left it, nothing wiped at all. But the big kicker is leaving the lot, AT NIGHT, only to find one of the head lights are out! AND they knew because the cap to the back of light box was not on all the way and EMPTY replacement bulb PACKAGE was in car. They said they did an oil change but there is no sticker in car so I betting that was also a big fat lie. It's my third day with the car and so far I have woke up 3 nights in a row with nightmares about that sales manager "Tony" yelling at me. I can't enjoy my car at all.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
service Rating

Best of the Best

by cfarmer60 on 04/26/2018

It was a great experience as usual. They were very professional and courteous.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Deborah Odom

by debbieo32533 on 04/04/2018

The service department met and exceeded my expectations yesterday. My 2015 Honda Pilot needed rear brake work and transmission service. The service rep Ericka was personable and knowledgeable and greeted me and kept me updated as the work progressed. The waiting area was welcoming and comfortable. The work on my car was performed in a timely and thorough manner. The price for repairs was reasonable and explained to me. My experience at the Pensacola Honda service department was great. No complaints from this satisfied customer!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Buyer Beware

by Unhappyguy on 03/16/2018

Bought a used car from them, owned it about 5 hours and had driven about 15 miles when the Service Engine light came on. Brought it back for them to take a look at and they would not stand behind the vehicle. I understand the Used Car laws in Florida and I do know what "As Is" means, but when does doing the right thing come into play?

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
service Rating

Service

by Lindsey2931 on 02/08/2018

Gabriel was fabulous! Made servicing my Honda Pilot easy and simple. Thank you for the outstanding customer service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Oil Change and Inspection

by MCMyhres on 01/23/2018

We came in for an oil change with some concerns about other items and the service department did an amazing job taking care of our concerns and needs.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent

by Heloking on 01/23/2018

Sam was extremely helpful, knowledgeable, friendly. The facility is outstanding in all respects-cleanliness, accommodations for children, refreshments, etc..

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

consumer

by sandyray4 on 10/14/2017

Taken in on time and service promptly delivered. Gabriel, my service personnel, was very polite and professional and I received a call from him a day or two later to make sure everything was done to my satisfaction.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Mr

by Herbnshirl on 09/20/2017

Went in with a problem. Have had to jump start car several times. Dealership could not locate any problem. Told to have car towed to them next time it happens. That does not seem acceptable to me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Honda Hospitality

by pspsps40 on 07/10/2017

Picked up a nail and light went on. Happened to be in vicinity of new Honda location. Pouring rain. They took me in, but all computers down. Patched my tire and replaced my windshield wipers. Then power was restored and I paid and departed the premises. Unbelievably accommodating!!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Getting an Accord

by Josuemfal on 06/30/2017

Had a great experience working with Eric and Jim to get my 2017 Accord EX. Great service from them and the personnel at Pensacola Honda

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Honda CRV Recall

by manpower727 on 06/23/2017

EXCELLENT service. I showed up earlier than my scheduled appointment but they got me in anyway; very timely and proficient in the work they did. Also found a identified a problem I was unaware of so now I can get that fixed.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

timing belt replacement

by bobscot53 on 06/19/2017

excellent service. Service area neat and clean. Vehicle completed when promised. Price as quoted.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Super happy. Thank You Jerry Smith.

by PNSAlan on 06/13/2017

Saturday, June 10th, I had to take my CR-V in (No Appointment) with a starting issue. Service Advisor Jerry Smith was Very helpful in diagnosing the problem as being battery related and not the alternator as a local auto parts store had told me it was. Even though I did not have an appointment Jerry got me right in and assigned a mechanic to my CR-V. My battery was replaced under warranty at No Cost to me, and I was on my way in less than two hours. As mentioned above, this was on a Saturday with no appointment. I am very, very happy with the service that I received, and I want to give a big Thank You to Jerry Smith, the Service Advisor for getting me in and out so fast and for getting the starting problem fixed under warranty at no cost to me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Purchase of 2017 Honda Odyssey

by Bwellis on 06/07/2017

Salesman was extremely knowledgeable about the car we were purchasing. He spent much time making sure we understood all of the new technology involved. He also explained in detail all of the extra products and services available with the vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

SERVICE

by jimenez23 on 12/28/2016

[HTML removed] First thing of all, attached is the coupon that the "service advisor (Chris)" insisted for me to go back to Milton so he can honor it! After trying to talk to him very nicely and explain, he has no reason "at all" to understand or accommodate or something. I even tried to agree to pay the full amount and maybe call and send my coupon when I get back to work so then maybe we can adjust it then. No good. I have to go back to Milton and get it! I then asked for the manager and Mr. Cheeseman, though he has no time to listen to what the problem was... he honored the coupon! I know I should be thankful to him and I was... I even apologized for being impatience but granting the customer what they've expected and promised was not "good enough"! As a management, you have to know "customer service"...Know to listen! Part of the job!!!! Secondly, I understand that it was not only an "oil change" but also a tire rotation and multi inspection... Almost 2 hours was ridiculous!!! I had an appointment @ 11:30 @ 1:15 I checked on my car and it still on the rack. Did I mention I HAD AN APPOINTMENT...it wasn't a walk-in but really 2 hours? I could have confronted Chris or Mike but chose not to, instead I left to get something to eat! I then received a call that my back break needed an immediate attention. After 2 hours now you're going to keep my car to fix my break? What and how long would it take for someone to come to the waiting area and let me know that they are working on my car that it is just taking longer than expected. Lastly, I have mention to Chris if there is anyway that someone can adjust my rear windshield wiper because it was reconnected incorrectly. I asked him to let me know if it will cost and how much, he's respond was... I'll see what I can do! (That was before I didn't present him a coupon but still had an oil changed, tire rotated and car inspected for 2 hours.) Surprised? NOT DONE...not a word! By the way, I'm sure if you check on my record...you will be surprised that I am not new in your "service department".. I had you service my car for at least 10 years!!!!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Courteous and professional service.

by GibbsLJ on 12/09/2016

Making appointment was easy and email confirmation was helpful. The work was completed timely and I appreciate the feedback on the vehicle inspection checklist. The coupon for the 10% discount was also much appreciated.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Pensacola Honda

by Lindsey43 on 09/22/2016

Great sales person, James Lawrence; no pressure to purchase anything more than the basic civic we came in for; the financing was also great with no pressure to purchase optional, extended warranty. It was the perfect, easy car-buying experience!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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