Pensacola Honda

Today 8:30 AM - 7:00 PM
Open Now
Sunday
closed
Monday
8:30 AM - 7:00 PM
Tuesday
8:30 AM - 7:00 PM
Wednesday
8:30 AM - 7:00 PM
Thursday
8:30 AM - 7:00 PM
Friday
8:30 AM - 7:00 PM
Saturday
9:00 AM - 7:00 PM

Customer Reviews of Pensacola Honda

4.7
Overall Rating
(32)
Recommend: Yes (31) No (1)
Write a review: Sales | Service
sales Rating

Excellent

by Heloking on 01/23/2018

Sam was extremely helpful, knowledgeable, friendly. The facility is outstanding in all respects-cleanliness, accommodations for children, refreshments, etc..

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

57 Reviews
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sales Rating

Excellent

by Heloking on 01/23/2018

Sam was extremely helpful, knowledgeable, friendly. The facility is outstanding in all respects-cleanliness, accommodations for children, refreshments, etc..

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

consumer

by sandyray4 on 10/14/2017

Taken in on time and service promptly delivered. Gabriel, my service personnel, was very polite and professional and I received a call from him a day or two later to make sure everything was done to my satisfaction.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

service Rating

Mr

by Herbnshirl on 09/20/2017

Went in with a problem. Have had to jump start car several times. Dealership could not locate any problem. Told to have car towed to them next time it happens. That does not seem acceptable to me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Honda Hospitality

by pspsps40 on 07/10/2017

Picked up a nail and light went on. Happened to be in vicinity of new Honda location. Pouring rain. They took me in, but all computers down. Patched my tire and replaced my windshield wipers. Then power was restored and I paid and departed the premises. Unbelievably accommodating!!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Getting an Accord

by Josuemfal on 06/30/2017

Had a great experience working with Eric and Jim to get my 2017 Accord EX. Great service from them and the personnel at Pensacola Honda

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Honda CRV Recall

by manpower727 on 06/23/2017

EXCELLENT service. I showed up earlier than my scheduled appointment but they got me in anyway; very timely and proficient in the work they did. Also found a identified a problem I was unaware of so now I can get that fixed.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

timing belt replacement

by bobscot53 on 06/19/2017

excellent service. Service area neat and clean. Vehicle completed when promised. Price as quoted.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Super happy. Thank You Jerry Smith.

by PNSAlan on 06/13/2017

Saturday, June 10th, I had to take my CR-V in (No Appointment) with a starting issue. Service Advisor Jerry Smith was Very helpful in diagnosing the problem as being battery related and not the alternator as a local auto parts store had told me it was. Even though I did not have an appointment Jerry got me right in and assigned a mechanic to my CR-V. My battery was replaced under warranty at No Cost to me, and I was on my way in less than two hours. As mentioned above, this was on a Saturday with no appointment. I am very, very happy with the service that I received, and I want to give a big Thank You to Jerry Smith, the Service Advisor for getting me in and out so fast and for getting the starting problem fixed under warranty at no cost to me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

SERVICE

by jimenez23 on 12/28/2016

[HTML removed] First thing of all, attached is the coupon that the "service advisor (Chris)" insisted for me to go back to Milton so he can honor it! After trying to talk to him very nicely and explain, he has no reason "at all" to understand or accommodate or something. I even tried to agree to pay the full amount and maybe call and send my coupon when I get back to work so then maybe we can adjust it then. No good. I have to go back to Milton and get it! I then asked for the manager and Mr. Cheeseman, though he has no time to listen to what the problem was... he honored the coupon! I know I should be thankful to him and I was... I even apologized for being impatience but granting the customer what they've expected and promised was not "good enough"! As a management, you have to know "customer service"...Know to listen! Part of the job!!!! Secondly, I understand that it was not only an "oil change" but also a tire rotation and multi inspection... Almost 2 hours was ridiculous!!! I had an appointment @ 11:30 @ 1:15 I checked on my car and it still on the rack. Did I mention I HAD AN APPOINTMENT...it wasn't a walk-in but really 2 hours? I could have confronted Chris or Mike but chose not to, instead I left to get something to eat! I then received a call that my back break needed an immediate attention. After 2 hours now you're going to keep my car to fix my break? What and how long would it take for someone to come to the waiting area and let me know that they are working on my car that it is just taking longer than expected. Lastly, I have mention to Chris if there is anyway that someone can adjust my rear windshield wiper because it was reconnected incorrectly. I asked him to let me know if it will cost and how much, he's respond was... I'll see what I can do! (That was before I didn't present him a coupon but still had an oil changed, tire rotated and car inspected for 2 hours.) Surprised? NOT DONE...not a word! By the way, I'm sure if you check on my record...you will be surprised that I am not new in your "service department".. I had you service my car for at least 10 years!!!!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Courteous and professional service.

by GibbsLJ on 12/09/2016

Making appointment was easy and email confirmation was helpful. The work was completed timely and I appreciate the feedback on the vehicle inspection checklist. The coupon for the 10% discount was also much appreciated.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Pensacola Honda

by Lindsey43 on 09/22/2016

Great sales person, James Lawrence; no pressure to purchase anything more than the basic civic we came in for; the financing was also great with no pressure to purchase optional, extended warranty. It was the perfect, easy car-buying experience!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

OIL CHANGE AND TIRE ROTATION

by ctaylorjr on 08/23/2016

The service department personnel at Pensacola Honda were both friendly and professional. Everyone seem to have a smile on their faces. The waiting room they have was clean, comfortable and accommodating. They had coffee , sodas, donuts and free wi-fi - all the comforts of home. I had an appointment for my oil change , mistakenly I arrived an hour earlier than scheduled. no problem, they took care of me without sacrificing service to others. I received excellent care!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

OILCHANGE & TIRE ROTATION

by LONNIEG60 on 08/23/2016

Fought the traffic to get their. Waited 10 minute's for help. Supervisor yelled at his people to get to work. Man with bad attitude help me. They gave me a free oil change. If I wanted drama. I wanted take the day off to get my oil changed 30 mile'sfrom my home.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Quick oil change

by BWpensacola on 07/13/2016

Pensacola Honda has a specific garage just for oil changes. I was greeted, given estimate for oil and tire rotation, and went to waiting room. It was very clean and comfortable

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Pensacola Honda Strives to Make a Deal

by WillBill47 on 06/21/2016

Recently purchased a 2016 Honda Odyssey Touring. The entire sales staff were friendly and energetic in making us feel at home in the purchase process. All of our concerns were quickly addressed and we purchased the car we wanted at a really good price!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Odyssey Service

by atmdem1980 on 06/17/2016

Excellent Service and waiting area. They provide the advice and service for my Odyssey and the conditions of travel. I travel mostly highway miles

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Initial 2016 Civic Service

by Herk1262 on 05/21/2016

I called for a short notice appointment and was easily fit in to the schedule. I dropped my car off for its initial service and it was ready an hour later. Quick, responsive, friendly. I highly recommend this service center.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

My 7th or 8th Honda from this Dealership

by ibme_ubu on 05/16/2016

Big Fan on this Dealership get great service after the sale. and my favorite salesman Jonathan takes great care of me. Financing great does not take all day like some places!! Try them you won't be sorry!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service, quick

by naterebel on 05/15/2016

Gabriel was very kind and helpful, got my service done an hour ahead of schedule !

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

New Car Purchase

by garyrosen on 05/12/2016

Great sales department, Brian and Pedro did a superb job...and I have purchased several new cars during my lifetime, this was the best experience I have had.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service and Tire Rotation

by DavidED83 on 04/30/2016

I am pleased with the service at Pensacola Honda. They really go out of their way to be sure that the customer is satisfied.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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