Sullivan Threatens Seniors!
I am a current cadillac owner with a lease about to expire. I went to my dealer to see what a new car would lease for. They took all my information, ran credit checks, and wasted 90 minutes of my time. I was told unless you are prepared to buy right now we wont give you pricing. I was verbally abused and harassed till I left the property! Never again will I go back to these [non-permissible content removed]! they should have their license taken away for threatening seniors.
Beware Free Multi-Point Vehicle Inspection
Had a dealer only part replaced. As per standard the dealer performs a free multi-point vehicle inspection. Inspection showed all my tires had 5/32 tread wear. The funny thing is that one of my tires was brand new just being replaced 30 days earlier. Last time I had the car serviced, 6 months earlier, the same thing happened in that the car was serviced twice within 3 weeks. When comparing the two multi-point vehicle inspection reports my car actual got better within the 3 weeks. Obviously this makes no sense so I showed the service manger who was puzzled until he looked and then told me they were done by two different mechanics and the one he was having trouble with. Doesn't look like they fixed the problem or increased my confidence in their recommendations for future service.
Used Car Manager
Buyer Beware!!! Received 2 written quotes for a used car, both were for several thousand dollars more than the advertised internet price and one was also several thousand dollars more than Sullivan Cadillac weekly ad price. When questioned I was told that's the best we can do. They would not honor their advertised internet prices. Also, they would not let me keep the written quotes, another big read flag and a sign of Shady dealings and practice.
very satisfied customer
The sales personnel were very courteous & helpful, they were not pushy, they did as I asked, and said if I had any questions after the sale to be sure to call. I am very satisfied with the service I received. This is my 3rd purchase from them.
Surprise! A Great Experience.
We recently purchaseda 2013 SRX from this dealership. Our first contact was by e-mail to the Internet Manager, Ron B., who responded promptly and arranged an appointment with us. Our actual salesman was Jack K. He could not have been more pleasant knowledgeable, or helpful than he was. He was enthusiastic about the quality of the car we were thinking about without a trace of aggressiveness or high pressure. His friendliness, knowledge, and courtesy went a long way in helping us in our decision to buy from Sullivan. We had researched our trade-in beforehand and had a good idea of its value. The bid he and his crew made on our trade-in was so fair that we accepted it without quibble. Our session with the Finance Officer, John, was the most pleasant we've ever had. He disposed of the interminable paperwork efectively and pleasantly. When we finally took possession of the vehicle, Jack K. was once again there to walk us through a basic understanding of the intracacies of a very complrx interactive touchscreen. He patiently answered our many questions, offering us some tips on the best use of the screen. Car buying is a high-stress situation. The people at Sullivan Cadillac did a very good job at taking the stress out of it. I would unhesitatingly buy my next car from these people.
Disabled Senior Ripped off by Sullivan Cadillac of Ocala
I am a disabled senior and On Jan. 24, 2012 I drove my 1998 Cadillac Deville to Sullivan Cadillac in Ocala, Florida for repair. The problem was that the car would not start just by turning the key. I have to put the ignition on and wait 30 seconds for the dash cluster to come on then the car would start. Cadillac's "advisor" Rick Garbig diagnosed the problem as a security issue. Estimated around $500 for repair and the issue would be fixed. Cadillac replaces the ignition switch, cylinder and cut new keys with the security pellet in the key. I was told this would correct the starting problem as well as the dash cluster problem. After the repair work was done Cadillacs advisor Rick Garbig realized that the repairs in fact did not correct the dash cluster issue but the car would start. Cadillac removed the ignition switch and put the old one back in. Cadillac now claims that the problem is in the ECM (Engine Control Module) the cars computer. They hit me with another 422.00 bringing the total to a little over $1,000. After installing the ECM the problem was still not corrected and the car is back to its original state with not staring when you turn the key. You now once again have to wait 30 seconds for the dash lights to come on before the car will start. NOTE: this was the original problem. Now Cadillac tells my father-in-law it may be the BCM (Body Control Module) and wants to charge him an additional $993.00 on top of the $1,000. My father-in-law at this point refuses and demands to see the old parts including the ECM. The advisor Rick Garbig says "We do not have your old parts". I expressed that I felt I had been ripped off and taken advantage of so the manager Victor Haddad gets involved. I demand that the new ECM be taken out and replaced with the old one and manager Victor Haddad says "sorry we do not have your old parts". Victor Haddad recognizes that Cadillac has screwed up and offers a $100.00 rebate to me. Exhausted I take the $100.00 rebate pay with my visa and leave. Jan. 25, 2012 I return to Cadillac to request a full refund because the car is in the exact state as it was when the car was originally dropped off to Cadillac. Manager Rick Garbig refuses refund and says we will re-diagnose the car. Diagnostics are as follows: Car will start and stall. Key has to be on for 30 seconds then car will start. Cluster still has a delay when coming on. ECM not communicating with BCM. NOTE: ECM was already replaced. No communication, yet this wasnt in the first diagnostic report. At this point advisor rick Garbig says "we have a diagnostic tree we follow and replace parts according to that". In other words, process of elimination. Cadillac le me to believe the issues I was charged for would correct the problem. Advisor Rick Garbig's exact words were "both the tech and myself (meaning the advisor) agree that replacing the ECM will correct most if not all of your issues. This was very misleading to me and I am on a limited budget as is most of America. I was refused the old parts and denied any refund. Tell me if this were your disabled grandfather or father how would you feel? Cadillac has purposely and very openly ripped of a disabled senior and will not offer any compensation. By refusing to show me the old parts Cadillac is violating my rights as a consumer. I have read numerous stories involving this same issue and Cadillac ripping off other consumers. When will it stop and Cadillac (GM) be held accountable for their actions? As I am walking out of the service center he is approached by 2 salesman who says "I have this car over here for sale with very few problems I can make you a deal on that they looked at each other and laughed as if to mach me. Very poor taste if you ask me. Please read this and avoid the service center! I promise you that you will be sorry.
We had never been to a Cadillac Dealer before, but Ronnie Rodriguez immediately greeted us, showed us around and helped us to select a new Cadillac. He was very helpful and extremely pleasant, great to work with. His help did not end with the sale of the car, He continued to help us with the few very minor issues we had. Both Ronnie,Richard Gruber and Charles Hawkins helped us with financing, they made it as painless as possible. All in all it was probably the best experience we have had with a car dealership, and we have bought many new vehicles at different dealerships,in different states. I retired from General Motors and I have never had such a wonderful experience. I would highly recommend Sullivan Cadillac to anyone who is interested in buying a car.
Watch out, dealer advertized in Sunday Newspaper that Cadillacs had 0% Financing for 72 months. Their Website said the same. After they lure you in, they tell you it is only on select models. They then wanted to take my trade in at wholesale value even though it was in excellent condition. Deceptive-Beware.
Sold out from under me.
Before making a 109 mile trip one way to the dealer we called to make sure the car which we were dealing with was still available, we were assured by general manager it was. After arriving and touching base with general manager we took a test ride and when we returned we were told it was being sold as we were driving it. Prior to this day I have been dealing with the internet sales manager for two days and we set up this morning to make the deal. We were serious enough about doing business with this dealership but obviously they were not as serious about their dealings with this new customer, beware.