Awarded 2017, 2018

Jenkins Hyundai of Ocala

Awarded 2017, 2018
Today 9:00 AM - 9:00 PM
Sunday
12:00 PM - 6:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 8:00 PM

Customer Reviews of Jenkins Hyundai of Ocala

4.7
Overall Rating
(28)
Recommend: Yes (26) No (2)
Write a review: Sales | Service
sales Rating

Thumbs up

byAbhavnr00on 05/07/2017

Byron Wilridge was very professional, helpful and accommodating. Thank you for making the car buying experience a pleasurable one!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
128 Reviews
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service Rating

Great Experience

byKirsch22on 05/14/2017

The dealership made me feel special. From beginning to end they did everything to make sure that I was happy. I was very happy!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

HORRIBLE

byShurrieKon 05/11/2017

Absolutely by far the WORST dealership you will ever come across. It seems that I should have read reviews before I leased a vehicle from them. I mean look at the reviews. No one has a good experience there. EVER... So although I'm not the only one with a horror story I'm gonna tell it anyway since no one else will listen or help. (Horrible, uncaring customer service even higher up) In September 2015 my husband and I leased a "BRAND NEW" 2015 Hyundai Tucson. No miles on it and everything on paper says it is "BRAND NEW" So it must be "BRAND NEW" RIGHT??? WRONG The car never seemed to drive well right from the beginning. But what do I know about cars. Im just a stay at home mom who drives carpool every day. I'm thinking Hyundai is just a very cheap car. After all it's "BRAND NEW" so those noises and rattles must be normal RIGHT? WRONG Ok so fast forward a year and a half to the 1st of March when the rattling started. We took the car to Hyundai in Gainesville since it's closer and we are under warranty. After they looked at the car they came and spoke to my husband. At some point in the conversation they said "I'm not surprised with all the problems you're having considering the top half of the engine was replaced." They even showed it to him in the computer. So my husband makes the hour drive to Ocala. After driving an hour to try to resolve the issues we were having he had the absolute disgrace of meeting the "GENERAL MANAGER JASON DEVILBISS" at that time. He is the most unprofessional human being my husband has ever encountered. His entire mentality was that this was somehow our fault and that we were being "unreasonable" and "Ridiculous" Some more of his choice words to my husband were "What do you care the car is under warranty" and. "You'd be surprised how many of our cars have major engine repairs before we sell them" Are you kidding me? WHO SAYS THAT??? Well the "GENERAL MANAGER" at Jenkins Hyundai does. When it became clear to Jason that we no longer wanted to drive this car due to their non disclosure, He offered to lease us a "BRAND NEW" car for 48 more months and with another down payment. I don't think I have ever felt so insulted in my life to be honest. Nothing was resolved that day and we went home with a brand new off the lot loaner while they supposedly fixed the rattle. We had the loaner car for 3 weeks. During that time my husband contacted corporate Hyundai, the BBB, and corporate Don Jenkins which is strategically hidden inside of Jenkins Acura FYI. Had to do some research to figure that out. Reaching out to them was like plucking out hairs one by one. Ok so we drive the 2 hour round trip to get my car back 3 weeks later. Within 2 days realize that the rattle is back and worse than ever. The car also has no power and feels like it is dragging its bottom on the road. What a nightmare. So they tell us to bring the car back. Another 2 hour round trip, and another brand new off the lot loaner. Did I mention my husband is very busy. He works 12 hour days. We don't have time for this. This time they have my car for an entire month. We don't even get a phone call to let us know anything. After 2 weeks my husband called them to find out that they are replacing the entire engine.😳 We picked our car up last Saturday and I got to talk to quite a few of the employees there who feel the same way about Jason and about the Jenkins auto group in general. One employee told me " "That's why I drive a Toyota" and "I hope you learned from this" DID I EVER! I myself also had the disgrace of talking face to face with JASON DEVILBISS when we picked the car up. He is every bit as horrible as my husband described him. Just disgusting. He had a smug grin on his face when I told him what I thought of him and his only reply was "I'VE BEEN DOING THIS FOR 25 years" I told him he should be proud of himself and that he belonged at a dealership like Hyundai selling [non-permissible content removed] cars. I can not get my mind around the level of unprofessionalism and disrespect that my family has had to endure throughout this ordeal. I hope that we are able to spare some of the readers here from a similar experience.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Thumbs up

byAbhavnr00on 05/07/2017

Byron Wilridge was very professional, helpful and accommodating. Thank you for making the car buying experience a pleasurable one!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Ryan & Travis great customer service

byNdtpapaon 05/03/2017

Ryan & Travis went the extra mile to make sure I was happy and purchased the car I wanted. After spending time at Jenkins Hyundai and being told my only options were a new car or lease which I could not afford. I called Ryan Baroni and between him & Travis they got me in a vehicle I could afford.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Had the Serento I Wanted

bySorento_Owneron 04/02/2017

Our salesman, Fernando, listened to our desires in a new car and showed us several models. He was very knowledegable about each model and pointed out the differences and advantages of each. We ended up driving several models before we decided. Took us 2 days to make up our minds The manager ran several scenarios for us on 2 cars. The personnel were very friendly. We drove our new car home the afternoon we made up our minds. The Sorento was detailed to perfection and we went home with a full tank of gas. We like our new car. We feel safe in it and it meets our needs. We plan to keep it for a long time.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

oil change

bythomcat11259on 03/20/2017

good work, timely manner

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Nice new car

byjuliesmithon 03/20/2017

I came in and Tom Van was very professional. He showed me multiple cars and found one that fit my criteria. We were able to work on the final price to lower it to a price closer to what I was willing to pay. I do think the dealers fees are a lot with the added taxes.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Sevice was Excellent

byBecky67on 03/08/2017

Everyone was very helpful, polite, and even gave my car a wash!! Very nice!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service experiance

bycarwiseron 02/28/2017

Been using Jenkins service ever since buying cars for them. Wonderful happy people and a pleasant waiting room. Coffee, donuts or water no charge, also you can have a tasty lunch at a reasonable cost.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Kia's

bysaezay1on 02/26/2017

Callie's great she always goes beyond and above to see to the needs of my Kia and keeps me informed of the services it needs. She's very friendly and helpful. Keep up the great work Callie. Thanks

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent service!

byJoyCaston 02/25/2017

My car received excellent service - the price was definitely fair and the free coffee and donuts were great!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Gene Koop

bygenothegreaton 02/24/2017

Very easy to deal with and provided great information that was helpful.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service Department

byJudithP42016on 02/24/2017

I feel Jenkins has always had a great service department. Timely, the snacks and coffee offered are a nice touch. But show any interest in buying a car, or don't even look at one in the showroom. They are all over you with the possibilities of owning that car. Pressure!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Sweet Sonata

bykathynrusson 02/23/2017

Polite Carl did a great job of selling us our car, showed us how everything works and treated us really well.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Service was great

bySpongedinkybobon 01/24/2017

The service went well and the staff is very friendly and efficient.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Oil change

byace98gkon 01/16/2017

The oil change was done in a timely manner.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Easy to work with.

byWarren_Bon 01/15/2017

I told Tim my payment range and he found my the perfect car that was in my payment range. I love the car and how easy they made it to buy it.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Oil change b

byA_E_Colchiskion 01/11/2017

Enjoyed the atmosphere while I waited. Thanks for the donut and hit chocolate. I didn't have time to eat breakfast.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Fast Service on a flat tire

byDenon63on 01/09/2017

The person who saw to my car being serviced was knowledgeable of my contract and saw to my car's flat tire done right.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

byLynnieRon 01/06/2017

Called for possible appointment for recall service and was given an appointment on the same day. Service was provided with a smile and received no pressure to have other work done or to buy or rent a new car. Very satisfied

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Complete satisfaction

by7Thurloon 12/30/2016

Kyle Lambert was my sales representative at Jenkins Hyundai. He treated me with respect, a friendly smile and handshake and invited me into the dealership. We sat down and he began to find out my needs and wants for my car. It was important to him to know what I wanted so he could fill my needs not what was visible on the lot. Kyle took time to ask personal questions to get to know me and made me feel comfortable that he was not being a "salesman" but a concerned representative of my needs. Kyle was very knowledgeable about the cars and Jenkins dealership and shared that information with me so I would feel comfortable with not just selling me a car but knowing their service department would be ther for me when needed. I had been to two other dealerships and just the way he went about gathering information to deliver exactly what I wanted made me want to purchase my new Hyundai Senata Sport from Kyle. He delivered everything I ask for from color of exterior,interior leather and feathers. I would recommend this young, but very knowledgeable man to anyone I know looking to purchase a car. Kyle will give you the respect you deserve and, deliver the way a representative should that wants to earn your trust and business.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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