Tom Bush BMW Jacksonville

Today 9:00 AM - 8:00 PM*
*At this time store hours may vary.
Sunday
closed
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 7:00 PM

Customer Reviews of Tom Bush BMW Jacksonville

4.6
Overall Rating
(26)
Recommend: Yes (23) No (3)
Write a review: Sales | Service
sales Rating

Amazing and professional service

by Natrelle on 01/09/2021

I just moved back to the US from overseas and the first thing on my agenda was... you guessed it , buying a mini! I’ve always loved them and had one on the past. Due to COVID I called the dealership ahead of time and was immediately connected to Sheree, a saleswoman on the team, and received immediate confirmation for my appointment, point of contact etc. I got there an hour early while she was on lunch and within 10 minutes she had arrived back to the dealership to begin showing me cars. I offered to wait because I was early, but she insisted! She was knowledgeable of every feature in every mini I test drove that day! She made me comfortable and found the best little mini for me! So now I have my dream car and a trusted dealer I can go to for all of my maintenance! Did I mention you can bring your dogs there with you while you shop? I didn’t but knowing I could have makes me really happy! I bought a used 2018 hardtop 4 door and couldn’t be happier! When I’m ready for a trade I know where I’m going. 10/10 would recommend

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

131 Reviews
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sales Rating

Amazing and professional service

by Natrelle on 01/09/2021

I just moved back to the US from overseas and the first thing on my agenda was... you guessed it , buying a mini! I’ve always loved them and had one on the past. Due to COVID I called the dealership ahead of time and was immediately connected to Sheree, a saleswoman on the team, and received immediate confirmation for my appointment, point of contact etc. I got there an hour early while she was on lunch and within 10 minutes she had arrived back to the dealership to begin showing me cars. I offered to wait because I was early, but she insisted! She was knowledgeable of every feature in every mini I test drove that day! She made me comfortable and found the best little mini for me! So now I have my dream car and a trusted dealer I can go to for all of my maintenance! Did I mention you can bring your dogs there with you while you shop? I didn’t but knowing I could have makes me really happy! I bought a used 2018 hardtop 4 door and couldn’t be happier! When I’m ready for a trade I know where I’m going. 10/10 would recommend

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Great Dealership

by Bob S on 01/06/2021

I have always heard great things about the Tom Bush Dealerships but had not purchased from them in years. Yesterday's purchase made me wonder why I had waited so long. Everything was stellar. The salesman, Abe Powell, was wonderful as was the SM, Rob D'Augustinis. They were both very honest and helpful. I would definitely go back again and ask for both of them.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Misinformation

by Toyazalar on 01/02/2021

Was a little upset with my BMW purchase. My sales advisor on my test drive advised my first oil change was covered/free. When I signed papers for my purchase, the sale manager advised I had to pay around 100.00 to extend my 3 year service on vehicle. Was unclear of the process for my first oil change. Was extremely upset because I have tiny scratch on my BMW that I addressed with the sales advisor that was was not resolved. First and last time purchasing a BMW with Tom Bush.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Great sale!

by Great service on 12/20/2020

I was looking for a used car for my son and was profound at the amazing service provided by the salesman Danny Perotti. Not only did he allow us to take a inspect the car without pushing us to buy, he took care of all the problems the vehicle had such as an oil change and new air conditioning parts. He even went the extra mile to fill the truck up all the way. Excellent service and if you're looking for a used car, definitely ask for him to show you around.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Outstanding Team

by Team BMW on 12/12/2020

The team and systems proved to work. Wesley Castro provided an outstanding customer service and ensured I had the best possible deal. Meanwhile, Abe, another great sales representative, ensured the process to seal the deal was smooth and painless. Abe possess excellent interpersonal skills and means well. Finally, the receptionist ensured I did not run out of water, coffee or hot chocolate.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Outstanding product and service

by Great Dealership for BMW on 12/05/2020

I have purchased/leased over a dozen BMW's over the years - due to both quality of BMW and Tom Bush. This current BMW was handled by Chuck and he was great in knowledge and overall customer service. Financial closing was also fast and well-done

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

2021 X-5

by Ed Secunda on 11/24/2020

I had a great experience with Abe at Tom Bush. He did a great job finding the car I wanted.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Poor service

by Julianne on 10/28/2020

If I could give zero stars I would.. I have NEVER had a smooth transaction at this dealership. Tanner my service rep, was a complete joke, BJ the service manager is as well. Tanner wrote me a hand written STICKY note that they didn't replace a filter because they did have it. But he wanted to make sure that I knew he didn't charge me for it... Isn't that just standard? If you don't receive a service you dont' get charge for it.. Its not a favor or above and beyond what they should do!!! It is just YOUR JOB!!! I called Brian James (BJ --BMW Service Manager) twice and ask for a call back to see WHAT filter wasn't replaced (because they were unprepared for an oil change appointment), I haven't heard back from him. This is an unacceptable way to do business especially for BMW. DO BETTER!!! NO EXCUSES!!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Patel

by Jeff G on 10/02/2020

Just leased a new 2021 x3 from Jitendra Patel. I am a repeat customer because of how well he took care of me in my prior lease of a 2017 x3. This time was no exception. Patel, as he goes by, was courteous, attentive, professional and dogged in working to find me a great new x3 at a price that was fair and affordable. Five stars!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Todd tHOMPSON

by Todd Thompson and Tom Bush on 08/10/2020

I always deal with Todd Thompson. I have purchased three new BMWs from him. He always goes the extra mile and is very courteous ,knowledgeable and professional. I have dealt with all facets of Tom Bush at Atlantic including sales. service and collision . No problems with the cars but wanted the last one to be tinted which was done in record time for me. Can't go wrong with Tom Bush at Alantic.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

First class service

by Excellent sales personnel on 08/08/2020

Very helpful, responsive sales person. Very knowledgeable about car and features. Low pressure. Found the car I wanted.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Great Experience

by Peter Menendez on 05/08/2020

My wife was looking for a new car and was undecided on which car to buy. She knew she wanted a higher end car so after looking at Lexus we decided to go look at BMWs at Tom Bush BMW in Jacksonville. I called the BMW dealership and asked to speak to a sales representative they transferred my call to Abraham Powell. I explained to Abraham that my wife is undecided and we just wanted to come look and perhaps test drive a car to see if she likes the car. Abraham was never pushy with us and didn’t try to sell us something we did not want. Once we showed up at the dealership he showed us a few cars and after the test drive my wife was in love with the car. Abraham was completely transparent throughout the car buying experience. Even the BMWs sell themselves out without Abraham we would never of bought the car. Abraham was extremely professional throughout the buying process and even went out of his way to come in on his day off to finalize the deal.I highly recommend this dealership and if possible ask for Abraham.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Bush is the Best

by Olddoctorbob on 02/26/2020

My wife and I were very pleased with Sheree who helped us sort out options for a Mini Hybrid. She guided us through the process with patience, sincerity and competence. Best of all, there was absolutely NO pressure whatsoever! We wish all purchases were so easy!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Don’t waste your money with Tom Bush BMW

by Brent on 01/18/2020

Look at all unhappy customers. They all have same theme. If you have any issues, Tom Bush BMW/ Brian Bush will not stand by their work or lack of work. Find a place that cares about you and your car. Don’t waste your time and money.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

New BMW Lease

by Mohammad Chatila on 11/22/2019

Wes and Dan made my leasing experience fairly easy and it was not a lengthy process at all. Quick, straight to the point, and a fair deal for everyone.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

New car experience

by Esnyder170 on 10/13/2019

The new car experience was handled professionally by Dan Sorenson. There was no stress at all and Dan and the staff worked great through the entire process including the finance department.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Great service

by 1st time customer on 10/03/2019

I can’t remember the last time I had service at a dealership where the car was ready before they initially estimated and without my having to ask for status. Very satisfied customer.

  • Recommend this dealer? Yes
sales Rating

Love my new BMW

by Scott Albert on 09/15/2019

I purchased a new BMW today and worked with John Banar. John made the process easy and took away many of the pain points typically associated with the car buying process his communication was fantastic and went out of his way to go above and beyond. Highly recommend and great car too!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Certified Car Sales at Tom Bush BMW

by Z4 experience on 09/14/2019

Had a great experience with Sales Rep Nate Bailey. He listened to understand our needs. He helped us understand the products and differences among them. He searched until we found the right car. He was patient with our questions and our indecision. We will seek him out for our next purchase. We have made a new friend!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Professional Sales

by Br539 on 08/06/2019

Tom Bush BMW has a jewel in Abe Powell. What a pleasure as a salesman and a person. Abe’s knowledge of product , truthfulness and professionalism is refreshing. If you want to have a carefree BMW purchase- call Abe.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great experience ordering our first BMW

by JLancton on 06/05/2019

Abe Powell and the team at Tom Bush BMW made the purchase of our first BMW a great experience. They quickly responded to my initial text, and then Abe called and we spoke about what we were looking for and set an appointment. When we arrived, the vehicle we wanted to test drive was ready. Since we wanted a particular color combination, we had to special order. The process was simple; a large screen TV let us see the options clearly and making the lease deal was easy. Abe kept in touch frequently on the build status. When we went to pick it up, Sheila in Finance was quite simply the best Finance person we've dealt with. She gave us the options, wasn't pushy, and we were in and out quick. Their White Glove Delivery blew us away. We love our new M550i and cannot recommend Abe and the team at Tom Bush BMW highly enough.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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