Village Cadillac

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Sunday
11:00 AM - 4:00 PM
Monday
8:30 AM - 7:00 PM
Tuesday
8:30 AM - 7:00 PM
Wednesday
8:30 AM - 7:00 PM
Thursday
8:30 AM - 7:00 PM
Friday
8:30 AM - 7:00 PM
Saturday
9:00 AM - 7:00 PM

Customer Reviews of Village Cadillac

4.9
Overall Rating
(7)
Recommend: Yes (7) No (0)
Write a review: Sales | Service
sales Rating

Unbelievable, and I mean that in a good way!

by ZoomZoom123 on 07/18/2017

I don’t usually write reviews, but this time I’m making an exception. I just closed a deal for a used Volkswagen GTI with John DeLoach of Village Cadillac in Homosassa, FL. The reason for the exception is that the experience was unbelievable, and I mean that in a good way. The process of buying cars, especially used cars, tends to be unpleasant at best, and at times can get to be downright brutal. I can remember the first used vehicle that I purchased; I had no idea what I was doing. Two veteran salesmen saw me coming from a mile away, grabbed their cudgels, and got to work. I paid for the beating that I received that day for years. I’ve come a long way since those days, which makes me appreciate the qualities that John DeLoach of Village Cadillac in Homosassa, FL brings to the table all the more. Outgoing and ever-genial, John was born to sell cars. He loves his job! He is himself a car enthusiast, so he knows his facts. He knows why the manufacturer has made certain decisions and what the implications of those decisions are for the buyer. Raised in a military family, John is respectful, patient, and astonishingly honest, almost to a fault. John has a pleasant demeanor, is quick to laugh, is never mean or biting, and never misses a beat if your behavior should slip a bit during negotiation. John realizes that your time is valuable and he doesn’t waist it. All of these qualities together made the negotiation for the GTI a pleasant experience, instead of the usual dread and loathing. When the deal was closed, I walked away pleased, not only with the final terms, but because of what John brings to the table, I actually enjoyed the process! Highly recommended!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

11 Reviews
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sales Rating

Unbelievable, and I mean that in a good way!

by ZoomZoom123 on 07/18/2017

I don’t usually write reviews, but this time I’m making an exception. I just closed a deal for a used Volkswagen GTI with John DeLoach of Village Cadillac in Homosassa, FL. The reason for the exception is that the experience was unbelievable, and I mean that in a good way. The process of buying cars, especially used cars, tends to be unpleasant at best, and at times can get to be downright brutal. I can remember the first used vehicle that I purchased; I had no idea what I was doing. Two veteran salesmen saw me coming from a mile away, grabbed their cudgels, and got to work. I paid for the beating that I received that day for years. I’ve come a long way since those days, which makes me appreciate the qualities that John DeLoach of Village Cadillac in Homosassa, FL brings to the table all the more. Outgoing and ever-genial, John was born to sell cars. He loves his job! He is himself a car enthusiast, so he knows his facts. He knows why the manufacturer has made certain decisions and what the implications of those decisions are for the buyer. Raised in a military family, John is respectful, patient, and astonishingly honest, almost to a fault. John has a pleasant demeanor, is quick to laugh, is never mean or biting, and never misses a beat if your behavior should slip a bit during negotiation. John realizes that your time is valuable and he doesn’t waist it. All of these qualities together made the negotiation for the GTI a pleasant experience, instead of the usual dread and loathing. When the deal was closed, I walked away pleased, not only with the final terms, but because of what John brings to the table, I actually enjoyed the process! Highly recommended!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Outstanding service

by DP1939E on 02/21/2017

The service department at village Cadillac always performs outstanding service. The advisor Debbie Henry is most helpful and always treats her clients as if they were family. We feel like we belong at Village Cadillac.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service

by faveryoil209 on 02/05/2017

Debbie Henry assisted me beone one gets at dealership she made me get into my loaner car very quick I thank her very much and I was on my way thank you again Frank Avery

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent customer Service and a Great Deal!

by bukley1304 on 09/23/2016

Dana Wilkes was our salesman and was very professional. He made us feel comfortable all while looking out for our best interest. No pushy sales tactics. Thank you for the great experience. We will buy from him again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

CTS service

by skydiverm15 on 06/02/2016

Debbie was excellent in taking care of us. .She instructed the techs not to forget recent notifications showing that she stays on top of all the new upgrades

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

lease purchase

by skydiverm15 on 06/02/2016

Mr Joseph Ceparano was very helpful in assisting us with our lease buyout agreement.He made the whole transaction go very smoothly.We would definitely go back to Mr.Ceparano for any future purchases

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

New Lease 2016 Cadillac ATS

by EdandKathy on 04/02/2016

Samantha States was our sales representative who handled the initial part of our new lease arrangements. She was very professional and knowledgeable and exceeded our expectations. It was a pleasure dealing with her.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Joseph Ceparano

by vikings6 on 12/09/2015

Joseph was professional, knowledgable and personable. We enjoyed our experience leasing our new XTS. Thanks for all the help!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Professional Service Rep

by sharonlynne on 11/02/2015

Debbie Henry has been my Cadillac Service Rep for 11 years and with 4 different Cadillacs during that time period. She is friendly, knowledgeable, and professional. She pays attention to detail and listens to customer concerns. She follows up on phone calls and her scheduling is spot on. She helps make owning a car a pleasurable experience.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Caring and knowledgeable salesman

by SharonLynne on 11/02/2015

I met Joseph Ceparano six days after I totaled my Cadillac SRX. My 5-year old SRX saved my life in that safety engineering, seat belts, air bags, and OnStar ALL did what they were supposed to do. My concerns fell into the area of a replacement Cadillac ... do I purchase or lease ... new or used ... My deceased husband always took care of this and I was fearful. Mr. Caparano showed his immediate concern for my injuries and trauma experience; he listened to me when I explained what safety features I would be looking for in a replacement vehicle. He gathered the information he needed from me in a very caring way and assured me finding a replacement vehicle was in his hands whenever I was ready to drive again. He didn't try to push me into reviewing his inventory on the spot ... he didn't strongly suggest I take one path or another ... he saw how exhausted I was and closed the meeting early so my neighbor could take me home. He impressed me with his manners and caring attitude. Our second meeting was more about technology ... what features my 2010 SRX had that saved my life versus what the 2013, 2014, 2015 or 2016 SRX had. Mr. Ceparano knows his subject matter and helped me decide which new features would benefit a person of my age. My 3rd and 4th and 5th visits each brought me closer to a decision. Debbie in Service is also like an extended family member. They made this customer believe that not all car dealers are bad folks.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

STAY FAR AWAY FROM USED CARS AT VILLAGE CADILLAC!!! DOn

by stymmi on 08/14/2007

On 6-12-07, I purchased a used 1999 Cadillac Deville with only 44000 miles from this dealership. The car was in great physical condition and I could not be happier with the looks. In fact, I flew from Ohio to Florida to pick up the car. Within 20 hours of driving the car back to Ohio, the ignition cylinder failed and the tumblers broke rendering the car completely inoperable. I could not even get the key into the cylinder to get the car out of gear. (It just so happens this is also a fairly common problem with 1999 Devilles, yet the dealership claims they never heard of this problem before). The vehicle had to be towed to a local Cadillac dealer where it cost over $500 to repair the broken/disabled ignition cylinder. I soon contacted Zack, the General Manager of Village Cadillac, who would do nothing about reimbursement. In fact it took him over two weeks to finally get back to me after faxes, mail letters, and messages. He was rude and insulting on the phone yet he claims to be customer focused. He said it was not his problem. I then spoke with the owner, Kevin Sprantz, who also told me, "oh well, you bought a used car, what do you expect, its not perfect. If I had to have it fixed here, you would have paid another $500 more for the car. It was fine when you bought it" I tried to explain to Kevin that I did tell John, the salesman, that the key cylinder was sticking and had difficulty getting the key in and out when I test drove the car with him, but he did not care. There is no doubt in my mind that this cylinder was faulty and worsening over time and just so happen to finally break the day I bought the car. The owner/CEO of the dealership talked down to me and basically said too bad!! Well TOO BAD for Village Cadillac because in my opinion, they have no concept of customer service or standing behind the used vehicles they sell. Beware of this dealership for if you buy a used car and something happens, even the same day, they will likely pretend like they have no idea at first what you are talking about then say too bad, it's your car now. In all fairness, John the salesman, did actually address my original concern and tried his best to resolve the issue. He at least treated me with courtesy and respect. Too bad the upper management has no idea what caring, courtesy, and respect are, unless, of course if you spend $50,000 on a brand new vehicle, then I bet they bend over backwards!!!! Stay away from Village Cadillac/Toyota!!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

2 Comments

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