I Recommend Cindy King!
Cindy King was very helpful with the service process of my Subaru. She was very enthusiastic, prompt, and willing to go the extra mile for me as a customer.
Used Car Purchase July 2018
I learned a good bit from my sales rep, John Rigg, about Subaru’s. I am happy with my first Subaru purchase so far and can’t wait to do continued business with their dealership!
Just had a Great experience there. Biught my 5th car from them and they really stepped up to make me feel like a VIP. Corrina is the Best Sales Manager I have ever dealt with and Andy was a great and honest sales person.
Rudin Pegini was our sales representative and he was so professional and knowledgeable. While we we set on getting the 2018 Subaru - he was able to make our out of town purchase arrangements smooth and seamless. He stay in touch with my father and prepared us all the way. On the day of delivery, he showed us all the features thoroughly - quite helpful. Thank you Rudin for such Superb guidance ....you made our shopping experience the best car buying experience yet.
Lack of customer service
I am not sure I will return to Fitzgerald Subaru for service for my Outback. My latest service experience started with a fumbled appointment call. I called, was transferred to a scheduling associate, who took my information and then transferred me to someone else (I'm still not sure why.) I was on hold for quite some time, and someone answered and told me to hold again. And then a got a dial tone. I had to call back and start the process from the beginning! That should have been a harbinger of the service experience. I repeatedly told the service department the three things I wanted done and that I leaving for a long road trip in three days. One of the things was to repair the driver-side sun visor, which was broken. Despite numerous times I discussed that I wanted this repaired, I was told when I arrived this morning was that this part was not in stock and the visor could not be repaired or replaced until I ordered the part. I also requested that Fitzgerald install a Sirius radio kit I had purchased. Despite being assured that this was not a problem, I was told that the kit I purchased couldn't be installed. The service rep asked if I would agree to purchase a Subaru-manufactured Sirius radio kit - at a much higher cost. When I agreed, I was then told that this radio kit for my car had been discontinued. Having taught customer service courses all over the world, I think I can recognize bad customer service when I see it and I see it at Fitzgerald. Fitzgerald boasts that it is ISO certified. I suggest Fitzgerald review its certification for its service department. It may have to decertify for the service department.
I had a great experience buying a used vehicle from Fitzgerald's Countryside. Shopped around and came back. No hard sales, very stress free. David was my salesman. He was very knowledgeable and no pressure to buy.
Great Buying Experience
The entire staff was very helpful. From the salesmen that sold me the car, Neal and Carl. To the guy that answered all of my financing questions. I recommend this dealership to everybody.
Andy is the best sales guy ever . He knew what what I wanted he helped me find it and he was not pushy like dealers are but he was honest and super cool .
!st Subaru Purchase
this dealer convinced us to purchase a Subaru Outback over the Honda CRV & Toyota Rav 4. The safety level for the Subaru is outstanding and the 2016 safety features matched others. The sales man was very knowledgeable and made us a very good deal. Would definitely recommend them!
I am Very happy with the service I received. As a woman I was a little nervous going in myself. But, the salesman Curt Parsons was wonderful and awesome!! He made me feel so at ease with the whole process. He went above and beyond! Thank you soooo very much! I was very blessed and feel very grateful.
I contacted Fitz's internet sales dept, .and was truly surprised at the price quoted in the return email. Much better than the "average price in your area" prices I had researched and WAY better than another area Subaru dealer. The car was still in transit and by the time it arrived, it had been put on special, saving me even more. It showed up with some extra features (but no extra price) . Everyone was genuinely friendly and helpful. Trade-in was fair. I drove away feeling good about the purchase. Six months later I feel even better about it. Have recommended the dealership and would definitely buy there again.
Friendliest Dealership and Sales Staff
The car bug bit me again ... I decided I wanted to trade my two year old Sonata for a new 2015. I scheduled time with 'my' salesperson, Curt Parsons via telephone call. I told him I wanted to look at only white Sonata's, preferably with beige interior. We agreed that I would be at the dealership to meet with him 13 minutes later I was there. Upon arrival Curt was waiting to pleasantly greet me at the door. We briefly discussed my wants in a new car and immediately walked through the showroom to a Quartz White Pearl 2015 Sonata Limited. Due to lighting, the interior didn't look grey, but an off beige-type color. Wasn't too sure the grey was going to work, however, on test driving the car it grew on me. The car has quite a few installed packages that appointed the car quite nicely. What a difference with this car and the 2013 I was trading. The handling, quietness and all the gadgets. Curt took the time to explain each on so that I could get the basic understanding of the feature. Now, it was time to decide to buy or not. Hmmmm ... didn't take me too long. Curt and all the other folks that worked their 'magic' to make the deal work for me did so fantastically. In a couple of hours I was driving home in a new 2015 Sonata Limited. Thanks to all you, especially Curt Parsons.
Wonderful Sales Experience
The sales process was relaxed, pleasant and the best we ever had at a dealership. Our sales person, Jason D., listened to what we wanted and made recommendations based on this information. He did not push us into buying something we did not want. Because of our experience with Jason, we will purchase future cars from this dealership.
Fitzgerald's provided a no hassle internet price for a new Forester that met my specifications and was in stock. My trade-in was reasonable. I was treated fairly and respectfully. Other dealers either: didn't provide an offer -or- when they did make an offer, it was a higher price for a lower model. I had requested an automatic transmission (a more costly option). Of the three other dealers who made offers, all were more expensive than Fitzgerald's. Additionally, the small print on each of the other offers showed that the price was for "any manual transmission on the lot" and none even had manual transmissions on the lot. I'm careful of which businesses I support with my money and was repelled by that maneuver. The experience at Fitgerald's was up front, pleasant and no negative surprises. I refer anyone in the market for a car to Fitzgerald's
Hyundai owners Beware!
If I could rate the service here a 0, I would. I recently moved to Clearwater and my 2006 Hyundai started misbehaving at a little over 55,000 miles. I thought possibly electrical issues or the beginning of an engine problem. I faithfully had my car maintained over the years. My 5 year warranty had run out and I only had 10 yrs on the transmission. I debated, my local auto repair shop or a Hyundai dealer. I took it to Fitzgerald Hyundai. (Big mistake) Yes, they gave me a loaner car @$30 per day. I agreed to the $98 diagnostic charge which would be waived if I had work done. After a few hours I received a call that my Rt Front strut had fallen out when the car was lifted up, and that I should replace my left one. In addition to this, I was also told that I needed: a fuel pump, mass air flow sensor, a/c control head, rt turn signal bulb, brake switch, driver front door lock actuator. The total cost was about $3000. I had Fitzgerald do nothing else. I walked out of there with a $669.34 bill and another lesson learned. Diagnostics were not waived as I had not done any of the additional recommended work based on my reasons for bringing in the car. After all, repair-wise, I had only paid for the Rt front strut that fell off, labor for troubleshooting, misc service charges, and $30 rental charge for using the rental car half the day. My husband tried to convince them to give us a break on the diagnostic charge, but that was a negative. When we left that Hyundai dealership, the implication was that the left front strut might fall out too. I thought I needed a new car, an expense not in my budget. I then took it to a local small auto repair shop. They replaced a turn signal bulb and an a/c relay switch, total under $75. Car runs great now. It has been over three weeks and my left front strut hasn't fallen off. I will never take my vehicle back to Fitzgerald at countryside.