Extremely bad sale service
We stop by close to the end of the day, there is only one European sale guy in the building. We ask him for the car that we are interested, but he is seems not happy to help us at all. He tried to stop us when we want to ask questions. E.g we asked for the price, he just pointed the tag and tell us that the price is on the price tag and the dealer is not playing game. We asked how big 7 inches, he said he dont know because he is not american. His attitude to customer is really bad. The salesman is a reflection of a dealer. Stay away from that one.
As a daughter of a great man in the car sales business for more than 35 years, I can't even believe I was treated so poorly. I was approached by a salesman and I explained what used car I wanted to see because the online ad didn't have pictures. After being left alone, a few minutes later the salesman returned. He stated to me it's in the shop. So now I hear crickets (dead air) Ok... So I would like to see the car and make a determination as to whether I'd like to purchase it. Again...it's in the shop. So you can't show me the car? 3rd time he says ...it's in the shop. Not only could I not see the car I was interested in the salesman didn't even ask any questions. Where there any other used cars I might be interested in? Crickets! My father would have personally pulled that car from the 'shop' and showed it to anyone even remotely interested. I was totally flabbergasted. Seeing I wasn't going to get any other reaction from this salesman, I simply said to him 'ok...there are other car dealerships I can go to' and I left. Which I did. And I found a great used car and spent double what I planned on simply because I was given the attention and opportunity. Something I didn't receive at this dealership. Needless to say I will never return and would never recommend! Your lose their gain! Kathy Horan
Was up sold 400$ for a “basic” service
Cindy the service advisor took advantage of my gf that knows nothing about cars and charged her 618.18$ for a “basic” service.. more then half of the services done were not needed and not even remotely necessary for this vehicle. They did an alignment without even test driving the car. My gf never complained about her alignment and she was never told that her car needs one so how can someone just assume the car needs to be aligned? You only need an alignment when your tires are not aligned. So how was a alignment part of a 30k mile service??? Very disappointed. When I brought up the issue with staff Paul and Corinna were very disrespectful and not helpful at all. This is a shady Subaru dealership. The service advisors get commission when they sell more service. They straight up stole my gf’s hard earned money just so they can bring more money home for their family. This is why commission should not be part of service because people who don’t question will get ripped off. I called one different Subaru dealership and got an estimate of 236.90$ For a 30k service. The same service I wanted Fitzgerald to do. Except the 236$ estimate I got was without all the extras that Cindy the Service advisor from Fitzgerald added in for her own commission gain. I was explained that certain dealerships sell more on their services simply because they can and not because it’s actually necessary. All Fitzgerald said was it’s reccomended by Subaru. Subaru reccomends many things to take place at a 30k mile service but very few are actually required and it’s up to the dealership to decide whats actually needed. This dealership is clearly up selling for commission when there is a difference of 381.28$ After 1 phone call. I was told that a top engine clean is NEVER done at 30k miles and it’s not needed on a crosstrek because it doesn’t have a turbo. But it was reccomended by Subaru so that’s why Fitzgerald HAD to do it. Complete up sell. Theyre simply selling more on their services because they can and simply use the excuse “it’s reccomended by Subaru.” This place is a joke and a scam. Do not go here for service you will get ripped off if you don’t know anything about cars like my gf. If you’re like my gf and too late don’t bring up the issue with Eric, Paul or Corinna because you will be dis respected and spoken to with a sarcastic tone and not taken seriously. Go straight to corporate if you want anything done.
I Recommend Cindy King!
Cindy King was very helpful with the service process of my Subaru. She was very enthusiastic, prompt, and willing to go the extra mile for me as a customer.
Used Car Purchase July 2018
I learned a good bit from my sales rep, John Rigg, about Subaru’s. I am happy with my first Subaru purchase so far and can’t wait to do continued business with their dealership!
Just had a Great experience there. Biught my 5th car from them and they really stepped up to make me feel like a VIP. Corrina is the Best Sales Manager I have ever dealt with and Andy was a great and honest sales person.
Rudin Pegini was our sales representative and he was so professional and knowledgeable. While we we set on getting the 2018 Subaru - he was able to make our out of town purchase arrangements smooth and seamless. He stay in touch with my father and prepared us all the way. On the day of delivery, he showed us all the features thoroughly - quite helpful. Thank you Rudin for such Superb guidance ....you made our shopping experience the best car buying experience yet.
Lack of customer service
I am not sure I will return to Fitzgerald Subaru for service for my Outback. My latest service experience started with a fumbled appointment call. I called, was transferred to a scheduling associate, who took my information and then transferred me to someone else (I'm still not sure why.) I was on hold for quite some time, and someone answered and told me to hold again. And then a got a dial tone. I had to call back and start the process from the beginning! That should have been a harbinger of the service experience. I repeatedly told the service department the three things I wanted done and that I leaving for a long road trip in three days. One of the things was to repair the driver-side sun visor, which was broken. Despite numerous times I discussed that I wanted this repaired, I was told when I arrived this morning was that this part was not in stock and the visor could not be repaired or replaced until I ordered the part. I also requested that Fitzgerald install a Sirius radio kit I had purchased. Despite being assured that this was not a problem, I was told that the kit I purchased couldn't be installed. The service rep asked if I would agree to purchase a Subaru-manufactured Sirius radio kit - at a much higher cost. When I agreed, I was then told that this radio kit for my car had been discontinued. Having taught customer service courses all over the world, I think I can recognize bad customer service when I see it and I see it at Fitzgerald. Fitzgerald boasts that it is ISO certified. I suggest Fitzgerald review its certification for its service department. It may have to decertify for the service department.
I had a great experience buying a used vehicle from Fitzgerald's Countryside. Shopped around and came back. No hard sales, very stress free. David was my salesman. He was very knowledgeable and no pressure to buy.
Great Buying Experience
The entire staff was very helpful. From the salesmen that sold me the car, Neal and Carl. To the guy that answered all of my financing questions. I recommend this dealership to everybody.
Andy is the best sales guy ever . He knew what what I wanted he helped me find it and he was not pushy like dealers are but he was honest and super cool .
!st Subaru Purchase
this dealer convinced us to purchase a Subaru Outback over the Honda CRV & Toyota Rav 4. The safety level for the Subaru is outstanding and the 2016 safety features matched others. The sales man was very knowledgeable and made us a very good deal. Would definitely recommend them!
I am Very happy with the service I received. As a woman I was a little nervous going in myself. But, the salesman Curt Parsons was wonderful and awesome!! He made me feel so at ease with the whole process. He went above and beyond! Thank you soooo very much! I was very blessed and feel very grateful.
I contacted Fitz's internet sales dept, .and was truly surprised at the price quoted in the return email. Much better than the "average price in your area" prices I had researched and WAY better than another area Subaru dealer. The car was still in transit and by the time it arrived, it had been put on special, saving me even more. It showed up with some extra features (but no extra price) . Everyone was genuinely friendly and helpful. Trade-in was fair. I drove away feeling good about the purchase. Six months later I feel even better about it. Have recommended the dealership and would definitely buy there again.
Friendliest Dealership and Sales Staff
The car bug bit me again ... I decided I wanted to trade my two year old Sonata for a new 2015. I scheduled time with 'my' salesperson, Curt Parsons via telephone call. I told him I wanted to look at only white Sonata's, preferably with beige interior. We agreed that I would be at the dealership to meet with him 13 minutes later I was there. Upon arrival Curt was waiting to pleasantly greet me at the door. We briefly discussed my wants in a new car and immediately walked through the showroom to a Quartz White Pearl 2015 Sonata Limited. Due to lighting, the interior didn't look grey, but an off beige-type color. Wasn't too sure the grey was going to work, however, on test driving the car it grew on me. The car has quite a few installed packages that appointed the car quite nicely. What a difference with this car and the 2013 I was trading. The handling, quietness and all the gadgets. Curt took the time to explain each on so that I could get the basic understanding of the feature. Now, it was time to decide to buy or not. Hmmmm ... didn't take me too long. Curt and all the other folks that worked their 'magic' to make the deal work for me did so fantastically. In a couple of hours I was driving home in a new 2015 Sonata Limited. Thanks to all you, especially Curt Parsons.
Wonderful Sales Experience
The sales process was relaxed, pleasant and the best we ever had at a dealership. Our sales person, Jason D., listened to what we wanted and made recommendations based on this information. He did not push us into buying something we did not want. Because of our experience with Jason, we will purchase future cars from this dealership.
Fitzgerald's provided a no hassle internet price for a new Forester that met my specifications and was in stock. My trade-in was reasonable. I was treated fairly and respectfully. Other dealers either: didn't provide an offer -or- when they did make an offer, it was a higher price for a lower model. I had requested an automatic transmission (a more costly option). Of the three other dealers who made offers, all were more expensive than Fitzgerald's. Additionally, the small print on each of the other offers showed that the price was for "any manual transmission on the lot" and none even had manual transmissions on the lot. I'm careful of which businesses I support with my money and was repelled by that maneuver. The experience at Fitgerald's was up front, pleasant and no negative surprises. I refer anyone in the market for a car to Fitzgerald's
Hyundai owners Beware!
If I could rate the service here a 0, I would. I recently moved to Clearwater and my 2006 Hyundai started misbehaving at a little over 55,000 miles. I thought possibly electrical issues or the beginning of an engine problem. I faithfully had my car maintained over the years. My 5 year warranty had run out and I only had 10 yrs on the transmission. I debated, my local auto repair shop or a Hyundai dealer. I took it to Fitzgerald Hyundai. (Big mistake) Yes, they gave me a loaner car @$30 per day. I agreed to the $98 diagnostic charge which would be waived if I had work done. After a few hours I received a call that my Rt Front strut had fallen out when the car was lifted up, and that I should replace my left one. In addition to this, I was also told that I needed: a fuel pump, mass air flow sensor, a/c control head, rt turn signal bulb, brake switch, driver front door lock actuator. The total cost was about $3000. I had Fitzgerald do nothing else. I walked out of there with a $669.34 bill and another lesson learned. Diagnostics were not waived as I had not done any of the additional recommended work based on my reasons for bringing in the car. After all, repair-wise, I had only paid for the Rt front strut that fell off, labor for troubleshooting, misc service charges, and $30 rental charge for using the rental car half the day. My husband tried to convince them to give us a break on the diagnostic charge, but that was a negative. When we left that Hyundai dealership, the implication was that the left front strut might fall out too. I thought I needed a new car, an expense not in my budget. I then took it to a local small auto repair shop. They replaced a turn signal bulb and an a/c relay switch, total under $75. Car runs great now. It has been over three weeks and my left front strut hasn't fallen off. I will never take my vehicle back to Fitzgerald at countryside.