Acura of Berlin

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Customer Reviews of Acura of Berlin

4.8
Overall Rating
(25)
Recommend: Yes (24) No (1)
Write a review: Sales | Service
sales Rating

Best Car Buying Experience!

by Jennifer122 on 06/15/2018

I purchased a pre-owned Honda Accord recently from Acura of Berlin. This was by far the best car buying experience I ever had. The whole team that worked with me to get into this beautiful car were amazing. There was no negotiating which was nice, it took the pressure off. I have looked up the same car that I bought on several car buying sites and I see that I definitely got a great price. Easton, Andre and Geno were all amazing and so down to earth. There certainly wasn't that "smarmy" feeling of some of the dealerships out there. They truly wanted to help me get into a car that wouldn't break the bank! Thank you all and I will absolutely be back for my next car and I will absolutely refer folks to purchase from Acura of Berlin!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

75 Reviews
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sales Rating

Best Car Buying Experience!

by Jennifer122 on 06/15/2018

I purchased a pre-owned Honda Accord recently from Acura of Berlin. This was by far the best car buying experience I ever had. The whole team that worked with me to get into this beautiful car were amazing. There was no negotiating which was nice, it took the pressure off. I have looked up the same car that I bought on several car buying sites and I see that I definitely got a great price. Easton, Andre and Geno were all amazing and so down to earth. There certainly wasn't that "smarmy" feeling of some of the dealerships out there. They truly wanted to help me get into a car that wouldn't break the bank! Thank you all and I will absolutely be back for my next car and I will absolutely refer folks to purchase from Acura of Berlin!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great experience!!

by Arodgerson1 on 05/25/2018

Thank you so much Keila and the rest of the Acura of Berlin team!! I had such a seamless, pleasant, and enjoyable experience buying my car here!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Thanks Jerry!

by SUPERMDX on 05/20/2018

What can I say but THANK YOU!!! Thanks to Jerry and the rest of the team at Acura of Berlin, we had the best car buying experience that we have ever had. From the very start, we felt totally comfortable and most importantly, felt that we were at a place that was truly honest. We love our "new" MDX. We have no regrets and will be back for all of our servicing needs and will recommend this dealership to our friends and family. Thanks for making us feel at home. Thanks for the laughs, the ice cream and the coloring books. Thanks again!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Larissa

by eciaburri on 04/15/2018

I just bought my first brand new car in April; a 2018 TLX from Acura of Berlin. Larissa was the best match I could have asked for in terms of working with a sales person. In the initial meeting with her, she started by asking what I was looking for in a car. She listened to price points, features, and what I liked about my previous car, and driving habits. Based off that information, she had me test drive two different vehicles. When I had trouble deciding between the two because I liked them both, Larissa was patient, understanding, and in no way, shape or form, pressured me into buying before I was ready. Larissa spent countless minutes answering my questions thoroughly, accurately and quickly. She had me test drive both vehicles a second time to see if that would make the decision more clear. It did! However, the dealership did not have the interior/exterior color choices I was looking for. Larissa was adamant that I am 110% satisfied with such a big purchase and not to settle. She did some behind the scenes work to find just the car I was looking for and helped me seal the deal. She knew every last detail about each and every car I test drove, from the special features to the mechanical parts. My father, a self-proclaimed “car guy” was incredibly impressed with her expertise of Acura and cars in general and told me right away not to go anywhere else or look anywhere else for a car -- this was my person. I agreed completely. I’ve never worked with a more knowledgeable salesperson. When you think of car sales people, you don’t always associate them with words like trustworthy, knowledgeable, patient, honest, a good listener or thorough. However, after meeting Larissa and working with her, I can tell you this much: she is all of those qualities and more. Larissa clearly takes the utmost pride in her work and is incredibly conscientious, analytical, up front and organized. She is compassionate, patient, kind and thoughtful. She is approachable, easy to reach for answers to questions and makes you feel like you’re sitting across from someone who will never steer you wrong. She made my car buying experience individualized and a true pleasure. I am beyond grateful to have had her help in buying the car I love! Without any hesitation or doubt, make an appointment with Larissa at Acura of Berlin. She is the best of the best. You’ll never have a better experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Taylors TLX

by CowboyUp on 02/06/2018

Acura of Berlin is a phenomenal dealership. I have been speaking with Howard over the past few months about possibly moving into a TLX. He was beyond patient and supportive in answering all of my questions and inquiries over the past few weeks. Howard alongside Geno made my time at Acura of Berlin extremely enjoyable this past week and I am now enjoying my new 2018 TLX. I look forward to my future trips to Acura of Berlin. I must say the building is gorgeous but again Howard, Geno and company make the experience special and stress free. Thank you Acura!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

2 Comments

sales Rating

Great experience

by Salmac10 on 11/26/2017

Howard was GREAT! He was transparent about each step of the process and how he could help us. Maybe a couple things he was unsure of but was able to hunt down info. Biggest issue was time. LOTS and LOTS of waiting between steps. Walked in knowing which car we wanted and it took us 7 hours to get in and out of there. Given the “up-front” pricing model, I would think it could have been faster. Regardless, Howard made an effort to make us happy throughout the process and ultimately closed the deal. 2 reasons why this did not receive 5 stars- time and bickering over low cost accessories.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

New Car

by Acuraguy on 11/17/2017

I was in the market for a new vehicle and went to Acura of Berlin to look at the 2018 Acura TLX. I was greeted by sales associate Carlos. Carlos was extremely knowledgeable and took the time to explain all the features the car had to offer. I felt no pressure to purchase the vehicle and asked a lot of specific questions which Carlos answered in detail. I then spoke with associate Andre B. about payment options. Andre explained all the options in detail and provided realistic advice which is not typical at many dealerships these days. I was treated in a respectful manner and these associates went way beyond and provided great service!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great service

by Heat812011 on 10/02/2017

I do not like going to dealerships at all. But i have to say this was by far the best experience i have ever had. I would definitely recommend this dealership to everyone I know. Thank you for putting a nervous girl at ease. Howard is awesome!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Car sales person

by Jocelyn on 10/01/2017

Larissa is Excellent...She answered every question and walked me thru the whole process in how Financing a vehicle works because it was my first time doing this...

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Acura of Berlin

by Stefan on 07/06/2017

I am really satisfied of Acura of Berlin service. Had a recall about excessive oil consumption of my wife's TSX 2010. Excellent attitude and support from Richard Bird ! He helped me a lot. They replaced so many parts and did actually engine overhaul. Made a lot of miles after that - no problem at all ! Would go again there. I have two acuras and I have found my place to go ! Highly recommend !

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Customer Sevice

by tiviawoodward on 05/05/2017

My entire buying experience with Acura of Berlin was excellent! Both Lundney and Howard were extremely knowledgeable. When I first contacted them I knew exactly which vehicle I wanted, and how I wanted to finance. I told Ludney all of this when I called in to inquire. Not once did I feel pressured to purchase anything different, or choose a different finance. The vehicle runs and looks great.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Gerald Campana...great help!

by HondaPilot14 on 04/07/2017

Gerald Campana was a huge help to me with buying SUV and selling my old one. I'd highly recommend him

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Not sure how this place is still operating

by cpons383 on 03/13/2017

This was by far the worst car shopping experience I have ever dealt with. I was strongly advised to not go to this particular dealership by a friend who had 2 bad experiences here. As someone who leases a new car every 2-3 years, I frequently visit dealerships and I'm familiar with the process of buying a new car. I am respectful of the person/manager helping me but I'm firm with what I want and how much I want to spend. The sales person at this dealership would not negotiate on anything, in fact when I asked I got a smug comment "absolutely not budging". When I had the manager work out a few different scenarios he rudely sighed as if I was bothering him, and then ended up coming out to talk to me only to give me an attitude and then walk away abruptly. I was not happy with the offer given and kindly mentioned going elsewhere. The sales person smiled and over confidently said "Good luck, you won't find anything better". Based on the fact that they "don't budge" on price and that the manager made me feel like I was interrupting his day, I will NEVER return here nor will I refer this place to anyone!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Sales representative Larissa Hartline

by bah1117 on 03/12/2017

I contacted Acura of Berlin concerning a Acura they have listed on one of the online websites, I talked to sales rep. Larissa told her what I was looking for and made an appointment to come in to test drive a vehicle. We looked at a couple of cars and drove a beautiful 2013 MDX which performed in all ways up to my expectations, unfortunately at this time we couldn't get together on a price (not that it was priced too high, we just had budgeted a little lower) we are still trying to make it work. The reason for this review isn't the car it is for Larissa Hartline, I am 62 years old and have bought many cars and dealt with many more car sales reps. over my lifetime (many moons ago I was one of them) but I have never met or dealt with a more knowledgeable, informative and pleasant sales rep. in all my car buying experiences, Larissa obviously enjoys her occupation and it shows in dealing with her. I don't know how my auto buying experience will turn out but from now on Acura of Berlin will always be the first dealership on my list. Folks if you are looking for a new or used car give Larissa a call, any fear or anxiety about your purchase will disappear.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
sales Rating

Very positive buying experience, recommended

by tk_middletown on 03/04/2017

Dear Tony Braglia and Acura of Berlin, I recently leased a 2017 RDX AWD with Advanced Package and I wanted to compliment your staff, especially Larissa Hartline, who was my main contact person. Larissa was professional, thorough, and knowledgeable about the Acura products and answered all of my questions. She went above and beyond my expectations about contacting me about newly available used cars, evaluating the Kona Coffee brown color, and scheduling my various appointments. She works very hard and even contacted me by text during non-normal business hours, which I appreciated very much since some items were time dependent (availability of a used car). As I was looking for a new car, I visited 11 different dealerships in the area and Larissa was the most attentive sales person I encountered. You are lucky to have her on your staff. Other staff members Geno (lease agreement) and Ludney (trade-in evaluation) were also efficient and professional. I look forward to future interactions with Acura of Berlin. Thanks so much!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

good service

by jimb1806 on 01/18/2017

no wait for test drive, qood review of car features, no sales pressure, good followup on questions

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

So happy with new RDX!

by sdbmiddle on 12/02/2016

Went to visit Jerry on a Sunday on a whim to take the 2017 RDX out for a drive. Came back the following weekend to talk. Jerry & Tony spent time going through options. Left to go think about it, absolutely no pressure sales pitches. Came back and bought it. Working with Jerry and Geno is always a pleasure!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Gerald Campana

by Lewis56 on 11/26/2016

Gerry is an exceptional sales associate. We purchased a 2017 TLX (4th car from Gerry) and each time he made the procurement process easy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Love my RDX

by openroad5 on 09/08/2016

Gerald Campana has been giving us exceptional sales service over the years. He is friendly and knowledgeable without being pushy. Acura makes a great product and has the best price point compared to other vehicles in its class. See Gerry at Acura of Berlin for outstanding service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

For the love of the car

by brugirl on 09/01/2016

I am on my 3rd Acura. I love them! I just picked up a new 17 MDX and it is such a beautiful vehicle I cannot even believe it. I actually considered going with a different brand of car but I just couldn't do it. It was hilarious. In the 9th hour, for the love of the car, I ran back to Acura of Berlin to pick out my new MDX!!! Each time Gerry Campana has been my sales representative. He is tried-and-true and I could never transact with anyone else. It is clear to see based on all the other reviews that he is the kindest and most genuine man for a sales representative, a God given gift to the Acura Brand and Acura of Berlin. Geno, Tiffany and Ludney and Steve in Service are all the best! So thank you Acura of Berlin! I have already given out business cards.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Awesome experience

by boughtanrdx on 08/10/2016

We bought our car from Gerald Campagna who did a great job at explaining the car buying process. This was not our first new car. He was extremely professional and knowledgeable. We then worked with Geno who also was extremely professional. He went over the options and warranties without a sales pitch, just gave us the information needed to make a decision. The entire prcess couldn't have been handled better. Great staff/.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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