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Customer Reviews of AutoNation Buick GMC West

5.0
Overall Rating
(1)
Recommend: Yes (1) No (0)
Write a review: Sales | Service
sales Rating

Absolutely Amazing

by AprilHigginson on 03/10/2016

My husband and I had a great experience at this dealership!! We were very upset and discouraged when we arrived after being treated like dirt at Christopher Dodge so our spirits were not the highest. However James greeted us with a smile and we told him exactly what we wanted. He made no promises and did not show us the car we wanted with all the bells and whistles, he went straight to work to find us exactly what we were looking for with our maximum monthly payment in mind. Mike in financing worked hard with James and they got us the deal of the lifetime!! They got me exactly what I wanted (even the color!) And I was thrilled!! Our process took longer because James personally drove to pick up my 2016 dodge journey crossroad plus from the arapahoe location and brought it back so we could leave with it the same day. Our kids were tired and restless so he treated us all to dinner while they fueled and washed my car. I would recommend this dealership to anyone looking to buy. They are amazing at what they do and James and Mike helped our family tremendously. I would never dream of going anywhere else ever again!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
14 Reviews
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sales Rating

Absolutely Amazing

by AprilHigginson on 03/10/2016

My husband and I had a great experience at this dealership!! We were very upset and discouraged when we arrived after being treated like dirt at Christopher Dodge so our spirits were not the highest. However James greeted us with a smile and we told him exactly what we wanted. He made no promises and did not show us the car we wanted with all the bells and whistles, he went straight to work to find us exactly what we were looking for with our maximum monthly payment in mind. Mike in financing worked hard with James and they got us the deal of the lifetime!! They got me exactly what I wanted (even the color!) And I was thrilled!! Our process took longer because James personally drove to pick up my 2016 dodge journey crossroad plus from the arapahoe location and brought it back so we could leave with it the same day. Our kids were tired and restless so he treated us all to dinner while they fueled and washed my car. I would recommend this dealership to anyone looking to buy. They are amazing at what they do and James and Mike helped our family tremendously. I would never dream of going anywhere else ever again!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Way to go!

by Adrian_216 on 01/05/2016

I even can said that this guys made it possible for me just because they made me feel confident and showed me respect since I got there. I spoke first with Jovany who's a humble and nice person that seemed he took it personal to make the deal possible. Then I met Michel other great man in whos face I could see on the hard he worked for make my dream come true, he gave me good price for the vehicle I gave in trade, good price for the vehicle I bought and I left that place trusting more in them and feeling proud of me and them. Thank you guys at AutoNation GMC West.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

sales Rating

Great experience

by SuperMartin on 04/22/2015

After purchasing over 30 vehicles over the years, this was one of the best experiences my wife and I have had. Tiny and the whole staff at AutoNation were exceptional, from the first test drive, through the whole experience to follow-up after the sale. Tiny's knowledge of the products was second-to-none. Highly recommended dealer.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

100,000 mile service

by more4drd on 01/19/2015

I made an appointment for a 100,000 mile service on a Yukon XL. All aspects of visit went well from making the appointment to getting a loaner vehicle to getting my vehicle back on time as promised. I received honest feedback on the condition of the car without being pushed to make unnecessary repairs. Having never been to this dealer before I was pleasantly surprised by their high level of service quality.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Sale of Buick Encore

by lebird1 on 12/04/2014

Top notch experience from initial test drive to after the sale to see how I liked the car. They were very fair in the financial transactions and I would recommend and purchase from them again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

My HHR

by myhhrss on 12/03/2014

AutoNation Buick GMC West...Simply put these guy's took care of me when no-one else would...They got me my hhr the one I wanted with0 hassle. Kind polite thoughtful helpful Sean kept in contact with me and Nori sealed the deal...Merry Christmas guys you've made my holiday season better.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Very satified customer

by nemo12 on 07/29/2014

I am 54 years young and have delt with car salesmen a Few times in my life ( not fun). However for the first time this was a pleasant experience at Autonation Buick, GMC West. I felt that I got great service a really good price and I wasn't pressured. Had I been pressured in any way I would have walked out. Oscar was a great sales guy!! Mark, Arvada, CO.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Good thing I got a good price. Experience was bad!

by TDub1630 on 06/11/2014

Was able to negotiate a good price on my new vehicle, but all other aspects of the experience were horrible. First, after emailing my interest and confirming a visit to the dealership to view the car (45 min each way from my house), the salesman told me that it was not there! He forgot to double check the inventory on the lot. I expressed interest in accessories as we were closing the sale and never received a follow up once the sale was final. Finally, they did not send my title information to the county and I was unable to get my license tags for my vehicle. Again, if I didn't get a good price, I would rate them a 1 star. Everything else has been a pain!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Very Disappointed

by amiles59 on 02/09/2014

Everything was great until I found out there were problems with my new vehicle and I called them to see if they'd help me out and they didn't. they told me a bunch of lies and didn't help me with repairs at all even after they said the truck was clean. I will never be going back to this place and I will never recommend anyone to go there.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Great place to purchase a vehicle

by beckyoppy on 02/01/2014

I had a great experience while shopping for a new GMC Sierra! I worked with Tiny, who is a delight and full of character! I was wanting a truck that was a lot like the one sitting on the showroom floor. There were a few major differences in what I wanted such as color and the style of front seating, but the guys had no problem at all with pulling it out and letting me take it for a ride since they did not have what I wanted on the lot. Upon returning, Tiny found a truck that matched my needs to a "T" but the manager of a sister lot was using it and wouldn't be back for a vacation until Monday. I bought the truck without seeing it, trusting that what Tiny told me and what the paper listed about the truck was true. Tiny drove the Truck to me 3 hours away on Tuesday and I have loved it since!! Thanks Tiny!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Happy in Golden

by Covanner on 12/02/2013

My first visit to the service dept. was great. They gave me the appointment time that I needed. When I got there they really listened to the problems that I was having and asked questions. They gave me a ride home, called later with an est. for the repairs and then gave me a ride back to get my car. I will be back the next time I need service or have a problem. The staff there really know what they are doing.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

New Buick

by lacrosse2012 on 11/20/2012

We had a good experience with sales assoc. Chuck. He was knowledgable about the product, was able to compare models and characteristics, and was pleasant to deal with. He gave advice, and we pretty much sold ourselves. We would recommend these guys.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Horrible Customer Service and Unprofessional

by matthewco on 09/22/2011

We purchased a 2011 Buick Enclave with less than five hundred miles as a used car from GO GMC WEST in July. The dealer is a mess when it comes to paperwork, customer service and money. First, they completely screwed up the paperwork for the title and had to mail forms out to us via FedEx weeks later to process the title. That was a minor inconvenience to what has happened since. We found out a couple weeks after purchase that the dealer eroneously charged us city sales tax in the amount of almost nine hundred bucks. We learned that our city does not charge city sales tax on vehicle purchases and called them to get the money refunded. This is when the fun begins. The check is in the mail. The check is in the mail. It is two months later and our credit union has neither the check or the title for this vehicle. It has been so long that we already have plates from the state and have the car registered, but we still are owed almost nine hundred bucks. My wife and I have called and called this dealership. It is the same runaround and unprofessionalism each time. Transfer to voicemail, no one answers the line in the first place, please hold and eventually the call is hung up. It seems like everyone there wants to pass the buck and continue to just blow us off. My wife asked what they were going to do to make this whole mess right. She was thinking at a minimum a free oil change or a discount on services might show they even cared. She was told it would be made right by paying us our money. We are over sixty days out and still don't have the money refunded. The credit union still has never received the title. Steer clear of this place. It is like calling a teenager on the phone and expecting an intelligent answer. Today I spent fifteen minutes calling over and again. First call was a transfer to voicemail. I asked for the general manager and they passed me to the voicemail of a salesman. Second call she asked me to hold while she looked up our information. That call lasted five minutes and was dropped while I was still on hold. Third call she acted like she never talked to me and wanted to know what I needed. I tried a couple more times and then just gave up for today. Do you want to deal with this sort of headache? Go see them and buy a car. Don't say you were not warned.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Avoid being scammed. This dealership is dishonest

by djx on 04/22/2011

This place is a total scam. After coming to an agreement on the price of a car with the manager Scott, he refused to honor the details of the deal that I had worked out with the salesman earlier in the negotiation. The mechanism that allowed the seat to lay flat in a station wagon was broken and the salesman told me that they would fix it. The manager stated that they would absolutely not fix it. The car was being sold "as is". He told me "It doesn't matter what the salesman told you." So much for the hours I spent talking over and test driving the car with the salesman. The price that I agreed I would pay was already a bit higher than I wanted to spend, and as soon as I agreed to his selling price he dictated the "as is" terms to me. His next sales tactic was to tell me that his GM felt that the car had been under priced and that they were going to raise the price by $1000 the next day so If I didn't take the car at that price, as is, it would be a thousand dollars more expensive the following day. When I called back the next day to discuss having the seat looked at to determine what additional expense might be associated with buying the car Scott told me that the car had gone up in price as he said it would. When I told him that I was going to write an unfavorable review of his dealership for having gone back on the terms of the deal we had worked out. He said "Oh, you think threatening me is going to make me want to sell you a car?" I didn't realize that I had to earn the privilege of buying a car from this dealership. Do not trust these people, and make sure that you get every detail of what you discuss in writing before you sign on the X or they will take you for a ride. Also watch out for the extremely shady high pressure sales tactics right before closing the deal.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
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about our dealership

We make buying and selling your vehicle easy. The price you see is the price you pay. Every 1Price Pre-Owned Vehicle we sell is one, no-haggle price and it comes with a 5-day return policy*. Plus, we’ll buy your car and you don’t have to buy one from us. Now that’s easy.

*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

what sets us apart
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Our Quality Certified Pre-Owned Vehicles are one, no-haggle price and backed by a Limited Warranty. We even give them the once over in 125 different places, so all you need to do is drive. Now that’s vehicle coverage you can count on.
The AutoNation Drive Pink campaign, continues to raise millions for cancer research and treatment. Every AutoNation Pink Plate on the road helps put the fight against cancer on full display.
Get a free certified offer and turn your car into cash today. Your offer is guaranteed for 7 days or 500 miles at any of our locations. And we will buy your car even if you don’t buy a vehicle from us.
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