Dellenbach Subaru

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Customer Reviews of Dellenbach Subaru

4.2
Overall Rating
(13)
Recommend: Yes (2) No (0)
Write a review: Sales | Service
sales Rating

Best Car Purchase Experience Ever!

by HappyBuyer on 08/26/2017

No pressure, incredibly friendly and helpful staff, lobby equipped with VIDEO GAMES to keep little ones occupied. Dellenbach Subaru provided the best car buying experience ever! Ask for John Jennings-he's incredible!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

13 Reviews
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sales Rating

Best Car Purchase Experience Ever!

by HappyBuyer on 08/26/2017

No pressure, incredibly friendly and helpful staff, lobby equipped with VIDEO GAMES to keep little ones occupied. Dellenbach Subaru provided the best car buying experience ever! Ask for John Jennings-he's incredible!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great new Impreza experience - Thank you Dellenbach!

by cdunne11 on 03/06/2017

Worked with Matt Hecker to purchase a new Subaru Impreza. He was great to work with, helped my get the car much fast than originally thought which was a pleasant surprise. Made the whole experience easy and responded quickly when I had any questions after leaving the dealership. Very happy with my new Impreza - thanks Matt!!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Awesome

by Djyounkin on 05/06/2015

Matt Soto is the best salesperson we have ever worked with. He makes everything so easy, he is very knowledgeable. If you are looking to purchase a Suburu go see Matt at Dellenbach!!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great Experience

by rayeski on 03/24/2015

Great sales experience. This was the first time that I have ever bought a new car and the staff was great. Never felt pressured or rushed. My Sales Associate, Matt Soto was patient and helpful explaining all the features and details of my car. I really enjoyed Dellenbach's addition to Subaru's tree planting promotion. The local tree planting made the experience feel more personal. It is always nice to see a local business take the initiative to give back to the community.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Subaru Outback

by pleasedbuyer1 on 02/22/2015

We bought a 2015 Outback from Cathy Michaels and were very pleased with the transaction. She was very informative and patient, and both she and the finance manager were very easy to work with. And we love the car. Recommend Dellenbach highly.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Purchase of 2015 Legacy

by Melissa_K on 02/14/2015

My experience with purchasing my new Subaru from Dellenbach Subaru was outstanding. The salesperson was thorough in going over the features of the car, answering our questions during and after purchase and provided excellent customer service. I would highly recommend Dellenbach for considering or buying a Subaru. Melissa, satisfied customer, Fort Collins, CO

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Eric Wendt is the man!

by luvmysubie3 on 12/07/2014

I recently purchased a Subabru Forester from Dellenbach and could not be happier with my experience! I worked with Eric Wendt for over a year trying to find the perfect vehicle. First I was looking at trucks, test drove 5 of them I think, then changed my mind to a mid-size SUV. Drove a couple of these and then I deicded on my Forester for the great fuel economy and safety ratings. In the midst of ordering my Subaru we purchased a house which, as we all know, means I couldn't do anything with my credit until everything was final. Eric was friendly, knowledgeable, and most of all PATIENT through all of my crazy! He made sure my Forester was ready the second I was with all my chosen "bells and whistles". I will not hesitate to revisit Dellenbach for all my future purchases. If you are in need of any vehicle, in any condition, Eric Wendt should be your first choice!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Low-stress purchase process

by mulldog1 on 09/01/2014

Buying our new Impreza Sport Premium was a lot smoother and less stressful than we had expected. Communication was the key; from Matt H. in the showroom to Lindsey via email, getting answers to our questions was a snap and made the entire process very streamlined. We will not hesitate to buy from Dellenbach again in the future.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

Great service

by mtngirl7 on 08/30/2014

The staff at Dellenbach Subaru have always been very helpful. They do a great job and take the time to answer any questions that I have asked.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Fair dealing

by mountain_man3 on 08/27/2014

From the internet research, to the internet sales contact, and onto the salesman, the dealer was up front, informative, honest and fair priced. Very pleased.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Easy

by greco7 on 05/21/2013

The purchasing experience was exactly what I was after: researched online for a few months; connected with internet sales and received a quote; transferred to the sales floor; 24-hour test drive; straight-forward negotiation; paperwork made easy; sold. They were a really good bunch of folks to work with. They accommodated my requests for test drives and quotes specific to various trim levels w/ options. Throughout the process, they never tried to "sell" me on a particular trim or option. Of course, I benefited by having a pretty good idea for what I was after and wasn't in a particular rush to make a purchase, but I have to say that John and Kevin gave me all the room I needed to make a decision. It's something I really appreciate: zero pushiness on the dealer's part. Perhaps they recognize that empowering the purchaser allows for a smoother transaction. They made an offer, I countered, they came back with another. Deal. No need to play hardball and spoil an excellent purchasing experience. In a transaction what matters is that you walk away feeling like you got a square deal. Here, that's how I felt when I drove off the lot.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

sales Rating

Ok

by linas1 on 08/11/2010

I was initially in touch with an internet sales rep. She was prompt in responding to my questions and gave me status updates on my order but after I bought the car she wouldn't get answer some of my service queries. It may be because she is in the sales department but the least she could have done was forward my emails to them and notify me. The salesman is smart and friendly. He gives good test drives and is knowledgeable about Subarus but does not have good knowledge about the technology options. The dealership office is clean and spacious. I got a good price on the car.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

service Rating

Service Review

by linas1 on 08/11/2010

I went in for a recall related to the steering wheel but on checking they said that my car is fine. After I got home I found a piece of plastic, looked like a screw cap on the floor. I don't know what that is and I haven't gone back to them yet. I will add more information as I deal with with them in the future.

Recommend this dealer? Yes

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