Courtesy Acura

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Customer Reviews of Courtesy Acura

4.8
Overall Rating
(52)
Recommend: Yes (16) No (1)
Write a review: Sales | Service
sales Rating

Great Experience at Courtesy Acura with Lou Taylor!

by Nikolaus on 02/25/2017

While out looking for a larger family vehicle we decided to stop at Courtesy Acura. We were immediately greeted by Lou Taylor who was very friendly, patient and not in any way pushy, unlike many of our previous experiences at other places. After listening to our requests Lou showed us around and was able to immediately identify a few options for us. After a test drive we had to get home to pick up our kids, which Lou was very understanding of and again did not put any pressure on us. After a couple days discussing what we were looking for we decided to return to Courtesy Acura and test drive some more cars. Lou had a few options ready and waiting, was very clear and helpful explaining the differences in the models. Finally we made a decision on a lightly used MDX and Lou made the experience a breeze. He even sent us home with a couple toy cars for our kids! Definitely would recommend Courtesy Acura and Lou Taylor to anyone in the market.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

52 Reviews
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sales Rating

Terrible Customer Service

by Gonzales92 on 03/09/2017

We purchased a used car from Courtesy Acura on 2-24-17. While my wife and I were at the dealership everybody treated us pretty good. As soon as the papers were signed and they had their check for the down payment, everything went downhill. We live four hours from the dealership, and chose this dealership because they had the car we wanted, and worked with us. Halfway home the onstar system started to say the vehicle was in demo mode. Now every time you start the car the onstar system does this. I contacted the salesman about this, and he didn't really seem to care. Long story short I now have had to drive two hours one way twice to have my vehicle worked on. I also decided to check the air filter on the vehicle and I am glad i did. Nobody in the right mind would consider the filter to be satisfactory, like the inspection sheet said it was. I then found out the vehicle had a cabin air filter and checked it. it looked even worse than the intake filter. On the inspection sheet the cabin filter was marked N/A. I contacted the salesman and got the run around. I eventually spoke with the used car manager who took care of things. He did send me a check for the cost of the two filters that I had to purchase. Well it has now been almost three weeks since we purchased the vehicle and we are still having issues. They were supposed to order an owners manual for the car and mail it to us. We have yet to receive the manual, and since then been told the salesman didn't order it when he said he did. So my biggest complaints are the service department clearly didn't inspect the car like they said they did, and once the dealership gets their money they don't care what happens. Please be careful when you buy from Courtesy Acura, get everything in writing and don't trust the service department. My suggestion would be to shop around and look at other dealerships.

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

sales Rating

Great Experience at Courtesy Acura with Lou Taylor!

by Nikolaus on 02/25/2017

While out looking for a larger family vehicle we decided to stop at Courtesy Acura. We were immediately greeted by Lou Taylor who was very friendly, patient and not in any way pushy, unlike many of our previous experiences at other places. After listening to our requests Lou showed us around and was able to immediately identify a few options for us. After a test drive we had to get home to pick up our kids, which Lou was very understanding of and again did not put any pressure on us. After a couple days discussing what we were looking for we decided to return to Courtesy Acura and test drive some more cars. Lou had a few options ready and waiting, was very clear and helpful explaining the differences in the models. Finally we made a decision on a lightly used MDX and Lou made the experience a breeze. He even sent us home with a couple toy cars for our kids! Definitely would recommend Courtesy Acura and Lou Taylor to anyone in the market.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great Sales Experience!

by PeacePipe on 12/30/2016

My buying experience with Courtesy Acura from start to finish was terrific. Daniel Strajna was great and walked me thru the entire process and decision making! I highly recommend this dealership! I love my new 2017 RDX!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

service Rating

Outstanding Service and Parts Department

by PhilZDX on 08/28/2016

The truly outstanding service and client care that I have received at Courtesy Acura on my Acura ZDX and NSX is nothing short of remarkable in today’s low standards of most dealerships. Matthew Sheridan my service advisor covers every detail of my auto needs, anticipates service points to consider, and makes sure that all of my parts pricing is fair and value centered. He and Andrew in parts are on a next level as professionals in this industry and I not only HIGHLY recommend them I look forward to discussions with them on auto related topics as well. When you need to find the best in service and care consider Matthew and Andrew at Courtesy Acura for your precious auto investment. You will NOT go wrong. Phil Highlands Ranch, Colorado

Recommend this dealer? Yes

1 Comments

sales Rating

Great experience!

by Manzan1 on 07/27/2016

Daniel Strajna was awesome! I originally contacted him via the Internet, he answered all of my questions so when it was time to come in for a test drive we had all the information we needed. There was no pressure, we could have walked away at any time and felt comfortable. I am so happy with my new RDX!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

service Rating

Nice job!

by AcuraMom on 06/21/2016

Friendly staff. Helpful in answering questions. Clear explanation of services needed on my vehicle. Clean restroom and waiting area. Comfortable waiting area with snacks, coffee, and water.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Couple of days ago purchased 2017 RDX

by tmcntp77 on 05/18/2016

Simply, everything was great! No pressure, full understanding, great people. Go see Don (sales) and Jeremiah (finance), they will take care about every single thing. Awesome experience!!!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Fantastic people that worked with/for us.

by baredean4 on 05/09/2016

We were very pleased with the new car buying experience that we had with Courtesy Acura. Our Salesman Jimmy McConnel answered every question we had and found us the car that we wanted to buy. Everyone we dealt with at Courtesy Acura was fantastic and we would do it again in a heartbeat.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Awesome Experience

by stbr0504 on 04/27/2016

Purchased a new Car from Courtesy earlier this year. Came in today for an oil change and tire rotation. Sandy checked me in and took time to explain different maintenance features of my vehicle and how to interpret the different codes. Shon then filled out my maintenance book and got me check in and explained the process. After a short wait my car was ready. Dennis who I purchased the car with saw my car and came by to say Hi and make sure everything was being taken care of. I defiantly recommend Courtesy to anyone looking to purchase their next new or used vehicle.

Recommend this dealer? Yes

1 Comments

sales Rating

Perfect Experience!

by Telgoodell on 03/30/2016

Kerry Walton and Jim Kurtz were so fabulous to work with! Although we did not purchase an Acura, they had the 4Runner I had been searching for in their pre-owned inventory. As soon as soon Kerry greeted us on the lot it was a wonderfully pleasant experience all the way to the business end, sitting in James' office- no BS no unnecessary up selling. Straightforward and plain language- although my husband is in the car business I appreciated this tremendously. Thank you Kerry and Jim!!!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great Service!!!

by tuannguyen on 03/22/2016

I brought my MDX in for the big 100k timing belt service. Great service and everything I expected. I will always come back for all my services.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service Visit

by DawnMAnd on 03/09/2016

I have had 2 vehicles from Courtesy Acura and I have always received wonderful, prompt, hassle free service. With my current TLX, I have worked with Holly Walters -Service Consultant, and always receive great customer service from her!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Awesome experience!

by pharvey3 on 02/20/2016

I have purchased 4 cars from Courtesy Acura. I worked with Daniel Strajna and Sean Wardrope and they were awesome. Daniel was very patient and really paid attention to what I wanted. He got me more $ for my trade and was not pushy at all. Very kind. Sean closed the deal and was a pleasure to work with. Very patient and kind. I would highly recommend this dealership. I have also had cars serviced here for many years and have always been very pleased. Everyone treats you very well!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Your Next Acura Starts Here!

by Aaron_Britt on 01/24/2016

From the moment we showed up at Courtesy Acura, Todd Connell greeted us at the front door with a positive and enthusiastic attitude. He was extremely knowledgeable, patient, and fun to work with. During our many visits, we test drove the two different drive trains of the TLX and learned more about the available packages to make the right buying decision. Todd was more than accommodating to our needs and requests. We had been to other Acura dealerships in the area, and none of them compare to Courtesy Acura for customer service. The whole team treated us with respect and made us feel like a part of the Acura family. Customer service lives at Courtesy Acura.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

2 Comments

sales Rating

Amazing Experience

by jedidiah47 on 12/24/2015

It is not often that you find an experience as top notch as the one we had led by Don Behrens and supported by Brock Elison, Leo Falcam and Lou Taylor. My experience was clear from the beginning from feeling welcome to expectations, being quick and courteous, to providing our kids with toys to play with and take home to giving me a fair deal on my trade in, great deal on a new vehicle, easy access to test drive on my own with out being bothered, to clean and easy paperwork at the end and specialized attention at the end of the experience ensuring I knew all of the features of the car. I couldn't have asked for a better experience and I have had 15+ car buying/leasing transactions in my lifetime. Extremely pleased and thank Don and team for taking great care of us.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Excellent Customer Service!

by CSchrock on 12/17/2015

We had wonderful experiences with each and every team member we worked with at Courtesy Acura. They offered a large inventory of cars, all well priced, in a warm and welcoming environment. They were very welcoming to families and kids, and make things very easy. We can't wait to see all of the enhancements in the renovation! Thank you courtesy Acura!!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

service Rating

Excellent Service

by staciak on 12/03/2015

I recently bought my Acura and this was the first time using the service department. I was very impressed with the friendly staff, speed of service and commitment to the customer. Matt Sheridan was great to work with. I'll use them again

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Dan is the Man.

by dkusumoto on 10/24/2015

No pressure to buy "at all" & no dealer handling fee = nice. Daniel did everything he said he was going to do he got me in & out.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Best Car Buying Experience We've Ever Had

by JohnandBecky on 10/18/2015

We bought a pre-owned 2015 Acura ILX from Courtesy Acura on Oct 2, 2015. Our salesman, Don Behren was awesome. He was not fake or pushy, there was no pressure. The no haggle pricing made it easy to know what cars we should entertain looking at. Once we found one we loved, Don made the rest simple, painless and actually fun and exciting to buy the car. The financing Rep, Jeremiah was also a "real" person. He explained everything clearly and was easy to work with. The entire process was pretty quick and easy. The best thing about the experience (besides the car we love) was the genuine nature of our salesman. We always expect the high pressure, fake sales guy, ready to haggle and pressure and keep you there for hours on end. Nope, we got a real person with none of the unwanted tactics! Thanks Don and thanks Courtesy Acura!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Very Impressed

by carrielow on 09/25/2015

We were very impressed with Charell and the entire team's service, knowledge, and hospitality. They made us feel right at home and accommodated all our requests and needs. Professional, friendly, and had us in and out in a very timely manner. Didn't feel pressured or haggled. Easiest car buying experience thus far.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great Buying Experience with Todd

by eddie011 on 08/03/2015

Todd and company made me feel right at home. Everybody there was extremely professional and efficient. I will definitely refer friends and family in the future. Easiest buying experience I've ever had.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

1 Comments

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