Very professional and courteous.
Another good visit
They provided good service in a timely fashion. All agreements were met and I am content with service provided.
Pleased all around
Friendly, accurate and affordable service. Mel is very good to work with.
2013 F150 FX4
NIKKI did an amazing job explaining all the necessary work needed , what was completed and what I would be expecting moving forward on future preventative maintenance services.
Vehicle was done before the scheduled time of completion. Nickey was right on it.
Susan was great to work with. She got me an appointment that worked with my schedule and a ride to work. She called when the vehicle was ready and went over the problem with me. Very satisfied.
Thanks for my experience!!! My new Family! Thank you for handling an making my purchase of the F-250 super duty King Ranch just so simple an easy! I cant even describe how excited I am! Thank you again! Keep up the great job!
MEDVED car purchase
I was luckey to get Mike Leininger as my salesman. He listened , did not push the car of the day, helped w/finance querys and stayed with me thru the whole deal, up and until driving off the lot. (Only 2.3 hours for deal to be made and gone)
Wile E Coyote
Kendall always returned calls, attentive to details, answered every question and did a great job getting vehicle ready for pickup and orientating me to new equipment.
Sold on Ford so far
I chose Medved Ford as a local business in my new town Castle Rock. I felt very comfortable and not pressured by Steve K as my salesperson. Tavis and Carol also made me feel very comfortable and welcomed in helping me to find a vehicle that was physically and financially right for me. I feel very safe in my new lease and will feel at ease when driving my brand new granddaughter to appointments, etc... That is the main reason I chose to purchase a new car at this time as I will be caring for her during the week. Immediately after signing papers and picking up my Ford Fiesta we found a thumb size chip of paint missing from the front right driver side bumper. Your staff followed up and a few weeks later I was able to bring it in for repair. I picked it up the following day and am satisfied so far. The only downfall I can report on is your phone system. It is almost impossible to dial someone directly, I've been transferred to incorrect phone voicemail, and calls were not always returned. Besides that, I would say that I am 95% satisfied doing business with Medved Ford and staff. Thank you and I will be sure to recommend you to friends and family and look forward to future business with Medved as well.
Great Experience (Thumbs UP!)
We walked into Medved Ford in Castle Rock after having spent a full day prior at other Denver Metro Area Dealerships. We met Shawn O'Neill and subsequently Sales Manager Tavis Hagans. We presented Shawn with our purchase capabilities and limitations. We allowed him with some flexibility in the vehicle options and he and Tavis worked within those limitations. They found what we wanted and within our specifications. Not only that, they made us a deal that we were happy with. My wife and I had a pleasurable experience. I have to say that Shawn is extremely knowledgeable about the vehicles. He provided us with the best post purchase vehicle explanation of the vehicle features that I have ever received. He was precise and quick, speaking as if he had made the car himself, but in a way that made you feel great about the purchase. This was one of the most stress free purchases of a vehicle that we have ever made. Beyond that, I found both Shawn O'neill and Tavis Hagans to be honest and sincere. They are both completely approachable, knowledgeable and likeable. We will totally seek them out for our next vehicle purchase. It's one thing for someone to find a car brand they like or a dealership they like, but we have found two people in sales that we really like. Thumbs UP!
Navigation map repair
Susan was great. Checked inventory for additional navigation card, popped into truck and maps back up and working. Several months ago I was told I would have to drop my truck off all day for the repair. Susan had me back on the road in 10 minutes.
Above and beyond
Great job on all areas. We needed a new battery and the service rep filled out the rebate paperwork for us so all we do is wait for the pre-paid visa rebate. Very thoughtful to make it hassle free for us to get the rebate.
Want to mention Nickki who went out of her way to get us taken care of. She is a great asset for you. Bill Potter and the other stalk in Service Dept. were very kind.
Vehicle had an oil change, but was traded in the same day due to personal reasons. Dealership helped out in all aspects.
Peter was great- if he's new keep him, best customer service i have had at this shoe ever
Nicky did a great job! During a previous visit after a "glitch" I was promised 2 free oil changes. The service writer said he would add that to my service record. When I came in for this oil change I mentioned it to Nicky. It was not in the record, but she tracked down the history and took care of it. Again, great job for going "above and beyond"!
Just what we wanted!
We entered our wish list online and wala - Medved had just the truck we wanted. Drove down and a few hours later we were driving away in our wonderful truck!
Lincoln recall notice repair
Medved Ford service dept performed a recall part replacement on my Lincoln MKT. Would have appreciated a free car wash with the service. 4 stars could have been 5 stars!
Trade-in F150 to purchase F-350
I was looking for a higher towing capacity so I scheduled a meeting with Medved to discuss my options. Prior to going in I researched what I needed in order to tow the 5th wheel I had just recently purchased. I asked a few questions to see if Alex would try to up sell me on what I originally came in for and he did a great job at explaining how what I was looking for would do the job. The entire experience was enjoyable with him joking around with you and taking the time to make sure we understand everything about the new purchase.