Mercedes-Benz of Walnut Creek

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Customer Reviews of Mercedes-Benz of Walnut Creek

4.7
Overall Rating
(35)
Recommend: Yes (33) No (2)
Write a review: Sales | Service
sales Rating

Buying my G Class Here!

by jai94066 on 04/29/2016

Just when I thought that car salesmanship was a dying art, as I have bought a couple of luxury cars in past couple years and it seemed that I had better knowledge than the salesmen. I was in the market to replace my range rover with a G Class, when I met Jimmy Molakides from Mercedes Benz of Walnut Creek. My expectations were very clear to him; I didn’t want to spend lot of time at the dealership and I wanted to be educated on what I was buying. He met both of my expectations with flying colors. He was educated on the product he was selling, told me the history on G class, showed me how to get it going and then set an appointment with a product specialist to go over the whole SUV with me. It was an experience that I truly enjoyed

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
44 Reviews
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sales Rating

Bait and Switch

by patdb123 on 08/08/2016

What has happened to Mercedes Benz of Walnut Creek. The sales department seems to think they can do whatever they want. Customer service is not part of their philosophy. Squeezing every penny out a customer is what they are about. No integrity, no morals, no soul. They mislead, lie and and act as if you do not have options. I have purchased new SL class here in the past. This time I was purchasing a used Mercedes, maybe thats the problem not enough markup. They treated me disrespectfully and were shocked when I walked out. I never had a bad experience here so why would I heed the warnings of bad reviews. So go there and wait till it happens to you, then you will not be going back either.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
service Rating

Exceptional service

by Jorge_I on 07/17/2016

I wish to acknowledge the exceptional service that I received at Mercedes-Benz of Walnut Creek through our service liaison, Bryan Pineda. Our new vehicle was delivered with one rear door that was slightly misaligned. As soon as I brought it to Bryan's attention, he immediately recognized the particular issue; and the problem was resolved perfectly. In addition, I had other requests related to the custom film protection that was recently applied to the vehicle (by a third party), specifically, that the car not be washed, etc. Moreover, as a result of AMG badging removed during the film application process, Bryan gladly assisted with (re-)application of new badging (ordered through the dealership). Furthermore, on a previous service visit, Bryan assisted us in connection with the application of an additional light (an illuminated element applied to the front grill) and a minor touch-up paint job on the rear spoiler -- both of which were handled expertly. Lastly, as the new owner of a unique vehicle that was not produced in high volume, I was initially apprehensive about bringing my car to a service department with which I was not familiar. These last two service visits have helped to allay my apprehensions. I hope to continue this positive service relationship at Mercedes-Benz of Walnut Creek.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great services, clean facilities, very nice staff

by Josefino on 07/04/2016

Aside from having a nice facility, My service advisor Sal Maldonado is commendable.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Shine bright like a diamond!

by Jacqueline26 on 06/30/2016

I purchased my first Mercedes in February and could not be happier. I wanted to get it detailed to preserve the pain and I went to Sal to help schedule it. He was professional, approachable and scheduled the detail only a couple days out. I was very pleased with the detail of my car. I would highly recommend that you pay a visit to the Mercedes Benz of Walnut Creek!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Perma_Plate work on CPO C-Class

by BenzDriver52 on 06/25/2016

From the negotiation of price through the scheduling of the work appointment and the drop-off and delivery of the vehicle after, the whole process was easy and customer-friendly. We tend to keep and drive our Mercedes automobiles for a long time, so protecting the exterior and interior are important. (I also loved the opportunity to drive a beautiful E-Class loaner!)

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

by Desmondcwc on 06/24/2016

Walnut creek Benz has the best service ever ! I have been coming here for so many years and this place have not turn me down

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

by Brod925 on 06/24/2016

Excellent customer service. Sal, thanks for your help as well as knowledge on Mercedes vehicles.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

E350 - 2014

by JerryHunt on 06/22/2016

My experience with trading in my E550 and purchasing an E350 certified pre-owned car was fantastic. The transaction was simple and the members of your tear were all outstanding. Steve Schlep and Steven Austin managed the easy purchase each step of the way making my buying experience very simple. Thank you!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

No Appointment No Problem

by mszamora on 05/19/2016

Most people will tell you not to take your car to the dealership. Most people will tell you that you'll waste your money. Mercedes of Walnut Creek is not like most dealerships. They are the exception to the rule. John Ford is a very humble service advisor. With every compliment received, he gives 3 more back to his team. He is an honest person, and I am so happy to have become part of his clientele. My check engine light turned on, and it was not the ideal situation. I brought the car over right away. I noticed that John didn't have any appointments until Monday, so I was worried I would be without a car. John and the team worked their magic and my car was ready to go the same day. Oh and the cashier appointment setters were so friendly and helpful, espcially Donnie/Dawnie? Sorry I mispelled your name, thank you for all of your work. Thanks Mercedes Benz of Walnut Creek.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

service and understanding of the issues and follow up

by neveragain75 on 05/13/2016

In 2 and 1/2 years the number off days my 2014 S550 has been in the shop for repairs is absurd. The time to complete simple repairs like get new tires after 3 blow outs/tire delamination's over just 40,000 miles which were really caused by poor alignment issues is crazy. I can also never reach anyone in service, so if you get a Mercedes buy two in order to have one as a back up when the other is ion the shop regularly. Owned many and will never but another.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Michael Hendry = The best service advisor ever!

by Jchrishoyt on 05/10/2016

Michael continues to go over and above at a level of consistency that is rarely seen. No one is perfect, and there are some days when the fates conspire and nothing seems to go right...but what I admire is Michael's accountability, his transparency and his efforts towards "doing the right thing." I measure a person by how they handle difficult situations and it always seems that Mr. Hendry operates with a mentality of "exceeding expectations." Keep up the great work, Michael.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Buying my G Class Here!

by jai94066 on 04/29/2016

Just when I thought that car salesmanship was a dying art, as I have bought a couple of luxury cars in past couple years and it seemed that I had better knowledge than the salesmen. I was in the market to replace my range rover with a G Class, when I met Jimmy Molakides from Mercedes Benz of Walnut Creek. My expectations were very clear to him; I didn’t want to spend lot of time at the dealership and I wanted to be educated on what I was buying. He met both of my expectations with flying colors. He was educated on the product he was selling, told me the history on G class, showed me how to get it going and then set an appointment with a product specialist to go over the whole SUV with me. It was an experience that I truly enjoyed

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

2015 CLA 250 Service

by Mannymo on 04/27/2016

I had my 2015 Mercedes CLA 250 serviced (2d) at Mercedes Benz of Walnut Creek, CA. From scheduling, arrival, and picking up my vehicles the service team was very courteous, informative and professional. Our service agent Michael Garde is always on point with our needs and we can not be any more than happy with the service we receive.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Services

by Apasquini on 04/26/2016

Everyone was so friendly. They were very knowledgable too

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great personal service from New Car salesperson

by Dentalal on 04/25/2016

I purchased a new Mercedes from Walnut Creek Mercedes agency. this month. It was a fine experience with terrific personal attention by my salesman Steve Scheps. It was for European delivery and and all went well. Steve kept me well informed and provided me with excellent instructions on using the electronics on the car. I appreciated all the fine service provided by all the staff at Walnut Creek Mercedes Agency .

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

suspension check

by Erwinmsc on 04/23/2016

I had been told by a car repair place that I needed repair to my shocks and struts. I come to the dealership for another opinion and they told me everything was fine. I appreciated their assessment and am not returning to the car repair placed.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

B5 Check-up for my 2012 350 GLK Mercedes

by Patricia64 on 04/22/2016

The team at the Mercedes dealership in Walnut Creek is the BEST. This was my 40,000 (4 year) check-up even though I only had 21,644 miles on my car. Michael explained what I needed to have done to my car (brake pads in front) and new tires and gave me an estimate on how much it will cost when I bring it in the next time. Thanks for the great customer service!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Pre-trip maintenance service

by ejcls63 on 04/20/2016

I dropped off my car to have an inspection and service done before my upcoming out-of-state trip. They done everything that I asked plus more to ensure my car is ready for the trip including a complimentary car wash....outstanding job and service!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great service , honest people

by Iranmotif on 04/06/2016

I got my GLA250 last week from this dealership, kamran is an exceptional person and helped us finding the right car patiently, and we got our first car in USA. Thanks Kamran Quynh and Frank

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Very satisfied

by Emerito50 on 04/06/2016

Very satisfied with the work they did specially with the breaks and selected a good brand of tire. They made sure they clean the car before they gave me the key.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great services without any attitudes

by 1GoldieLane on 04/04/2016

I live in Oakland, but come over to Walnut Creek to get my cars serviced because the staff are terrific and professional. The facility is clean, and most importantly, they do not waste my time. I feel valued and appreciated. I love that Michael H. always took the time to explain what services were performed and made sure that I was taken care of. I definitely recommend working with Michael H. if he is available.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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