Tustin Hyundai

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10:00 AM - 07:00 PM
Monday
09:00 AM - 09:00 PM
Tuesday
09:00 AM - 09:00 PM
Wednesday
09:00 AM - 09:00 PM
Thursday
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Friday
09:00 AM - 09:00 PM
Saturday
09:00 AM - 09:00 PM

Customer Reviews of Tustin Hyundai

5.0
Overall Rating
(1)
Recommend: Yes (1) No (0)
Write a review: Sales | Service
sales Rating

Professional yet friendly buying process

by donurs on 04/30/2016

Bill Farris was the first person I met when I contacted the dealership. We had a brief meeting and he became my contact person. Bill is very pro-active & knowledgeable and handled the entire buying process in a very professional yet relaxed & friendly manner. He took the time to answer all my questions with clarity and in detail. It made the entire buying process very smooth and enjoyable and was completed in a reasonable amount of time in spite of the fact that the dealership had to make a dealer transfer to get the car I wanted. I highly recommend Bill Farris. He is an experienced professional and an asset to the Tustin Hyundai team!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
63 Reviews
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sales Rating

Professional yet friendly buying process

by donurs on 04/30/2016

Bill Farris was the first person I met when I contacted the dealership. We had a brief meeting and he became my contact person. Bill is very pro-active & knowledgeable and handled the entire buying process in a very professional yet relaxed & friendly manner. He took the time to answer all my questions with clarity and in detail. It made the entire buying process very smooth and enjoyable and was completed in a reasonable amount of time in spite of the fact that the dealership had to make a dealer transfer to get the car I wanted. I highly recommend Bill Farris. He is an experienced professional and an asset to the Tustin Hyundai team!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Tustin Hyundai and Auto Service is an Oxymoron

by Yazzoo7 on 07/03/2015

Took our new Elantra in three times because the AC/Heat/Defrost would not change fan mode or temperature settings. It would get stuck in one position. That means, when I left for work at 4am and needed the warm air to come out of the window vents to defog the windshield, that's the setting I was stuck with when leaving work at 3pm in 85 degree heat. I could not get the system to change to AC and blow cold air from the AC vents. The system would stick with air blowing from the windshield vents at warm to hot temps. The first trip to Tustin Hyundai resulted in the problem being corrected for about 3 weeks. The second trip resulted in "unable to duplicate the problem" even though the problem existed when I drove off the lot at 5pm that day. The third trip resulted in "unable to duplicate the problem". There was no fourth trip and there will be no future business conducted with Tustin Hyundai.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Leasing from Tustin Hyundail was so Easy!

by lissa2 on 05/23/2015

We recently had one lease end with Tustin Hyundai and were considering whether to buy or to lease again. About 3 months before our lease was scheduled to end we started getting reminder emails from a very helpful salesman at Tustin Hyundai, Bill Farris. He was so helpful in explaining the different options available for both a new lease option and to buyout the car we currently were leasing. We were able to get all of the research and information done over the phone with Bill. He was so helpful in answering each question we had. And when we settled on a new car lease he helped us get the exact car we wanted. When it was time to turn in our old lease, we had the perfect car waiting for us at Tustin Hyundai. Our financing was in place and all we had to do was arrive at 4pm and by 5:30 we were driving away with our new car. Not only was Bill extremely helpful but the system he has in place in follow up by email and phone calls with their current lease customers nearing the end of their lease was phenomenal. It made our lives so easy. Bill was positive, supportive, got us exactly what we wanted at a fair price and made the whole experience easy. That is saying a lot!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

you would be crazy not to buy from kevin rullan

by maricarmen11 on 03/24/2015

THis is a public service announcement to everyone looking to buy a car. I highly recommend buying your next vehicle from kevin rullan he is by far the best salesperson . very nice and helpful even went to my house to help leave my old car. again very helpful and helped me get the best deal kevin and Tustin Hyundai is the place to see. Also Sheryl in finance was very kind help me getting a extra warranty and Phil Doherty the manager helped me get me a fair price for my trade and fair interest rate. Thanks Tustin Hyundai you rock

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Excellent Customer Service

by Retta760 on 03/17/2015

I had the best experience at Tustin Hyundai. My leasing experience was quick and easy. I love my new Genesis Sedan!! Trey was especially helpful. If you go in, make sure and ask for him. He will surely take care of you. Thanks again!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
sales Rating

Best dealership ever

by Johnwink on 03/11/2015

Great experience! Got lots of rebates, took my tradein, and we knew the cars, got 2, we wanted and got a great deal! I don't think all dealerships are as cool and easy as this place. And ask for TREY, the nicest sales person there is, very helpful and made the entire situation seemless!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Service and Great Product

by JennaWM on 01/11/2015

We could not have been more impressed with the professionalism and supportive service we received at Tustin Hyundai recently. Trey Lewis patiently walked us thru nearly every car on the lot, explaining the differences and allowing us to explore our options. Finally, when we were ready to buy, we made a hastle-free, no non-sense purchase. We drove out happy with our 2015 Sonata Sport edition. Thanks, Trey, for a great experience. We are loving our new car!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Fantastic Experience!

by brenna87 on 08/25/2014

Jeff C. is the best! I never felt like I was dealing with a "car salesman," but instead the entire experience from the test drive to the signing of the lease was straight forward and painless. Jeff was very knowledgeable about the car and helped me get the best deal possible! I would recommend all my friends and family get a car from this dealership and would send them directly to Jeff!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

The Walking Dead Hyundai Tucson

by KentuckyLakes on 08/02/2014

Jeff C. helped me surprise my daughter purchase her first new vehicle. We drove her new Walking Dead Tucson across country to Kentucky. It was fantastic. She'll drive it to Myrtle Beach for college in 2 weeks. I feel so much better knowing she has a safe, reliable vehicle to travel in. Not to mention in style. She's in love. Thanks Jeff C.! :) Phil the finance guy was also an important piece of this great memory making event. Thanks Phil!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best car buying experience ever

by becks3 on 07/08/2014

Tustin Hyundai is out rite the best place to buy your next Hyundai - Jeff is the Internet Manager there and he has to be the coolest person selling cars anywhere today. He knows the product in & out and when you meet him, you wont even feel that your buying a car, it feels like you become part of his family. The Hyundai Dealership it's self is a fun place to be -- no pressure -- no stress -- it's the 2nd happiest place to be -- Ha Ha. The staff there - Jeff - Troy - Cheryl and Phil are really great people and if you want a Great Auto Buying Experience make sure you go to Tustin Hyundai and the John Paterson OC Auto Team.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Purchase of a used car

by tbrown6 on 06/29/2014

Jeff C. from the internet department was very good to work with. He gave us a lot of information on the used car we were looking at and was very personable. He gave us some good tips at looking at used cars. He kept us in the loop of where the process was and chatted with us while we were waiting. Good sales associate to work with as well as Sheryl and Trey from the finance department. I would recommend this team and dealership when looking for either a new or used cars.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Excellent Team to work with

by MHaugo on 06/16/2014

Jeff C. and Sean K. were a wonderful team to work with. I worked with Jeff over the internet to get the ball going and then Sean assisted us at the dealership. The whole process was smooth and I left with a beautiful 2014 Santa Fe Sport.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Vehicle Purchase

by guest24 on 06/15/2014

Very kind, friendly service, no pressure. Jeff C. was extremely knowledgeable and a pleasure to do business with.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

MY Beautiful 2014 Genesis Sedan

by SophieKimberly on 06/14/2014

I did a lot of research before purchasing my car and decided to work with the internet department. I was contacted by Jeff C. at Tustin HYundai and he was a pleasure to work with. The 2014 car that I wanted was limited due to the release of the 2015's and were few around. Jeff said not to worry as he would find it for me and he did. I was never pressured to make a purchase and the deal went smoothly. The price was good as I had already talked with many dealers. I would highly recommend this dealership to anyone and tell them to ask for Jeff C. from the internet sales department!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

First Hyundai in our Family

by MomDad_4plus1 on 05/30/2014

The experience exceeded my expectation. They were friendly, helpful, and straightforward. The quality of the SUV (we bought a Santa Fe) was excellent, and was as good or better than Honda, Toyota, or Mazda.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best salesman

by Mamrani on 05/25/2014

If you are looking for a Hyundai, do not waist your time, go see the internet director Frank J. I purchased well over 60 cars in my life time and he was hands the the best I have ever dealt with. Thank you Frank!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Wonderful customer service

by Penlovespaper on 05/10/2014

Jeff C. and Frank J. took extremely great care of us and made our experience so easy and enjoyable. Highly recommend this dealership, and especially Jeff and Frank!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Pleasant buying experience thanks to Mike F.

by Iwork4hyundai on 05/08/2014

I was shopping around for a 2014 Hyundai Sonata limited and had called a few dealers to verify they still had the unit on their lots. I informed each dealer that I would come see the unit during a week night after work but would purchase the car on Saturday when I did not work. Mike F. was the only Salesman to not haggle me to buy the car the night I test drove it and came in early to assist me when I did come in to purchase. The fact that he did not tell me when I needed to buy the car but instead let me choose earned my respect and my purchase from Tustin Hyundai. The dealership experience overall was fantastic and they take customer loyalty very seriously. They offer complementary hamburgers and hot dogs on Saturday afternoons while you wait for things such as scheduled maintenance or even a free car wash! I would highly recommend Mike F. at Tustin Hyundai to anyone!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

First new car experience

by bboretzky on 05/06/2014

Jimmy & Jeff couldn't have been better. I was in and out about as quick as possible and I love my new car!! Will definitely recommend!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Amazing Service from Jeff C.

by tet1309 on 05/01/2014

The quality of service that I received from Jeff was amazing. I believe online departments tend to have a lower price than the normal sales department, so I won't talk too much about the amazing price I payed for my car. However, what I enjoyed the most was the enthusiasm that I received from Jeff when I first met him till the end of the sale. Even if he wasn't an online department personnel, I have no doubt that I would buy a car from him. What I found lacking in other dealerships was the dealer's love towards cars, which is fine, but that made me give Jeff so much respect on his quality of his job. If anyone reading this is planning on buying a car at Tustin Hyundai, which I think you should, please do have a conversation with Jeff as you will know in an instance that he loves the cars he sell. He will tell you every bit of the car before you walk out of the lot, which was very different from my previous buying experience where we had a dealer who just gave me the keys after we paid the money. The best part was when he made a bet that I will give him the biggest smile, ear to ear, when he calls me using the bluetooth hand-free function on the Genesis Coupe 2.0T before I drive out of the lot. Guess what, he was right, and I am glad that such dealers exist who can make the buyers leave the lot with complete satisfaction.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Fast Deal thanks to Sean K.

by mastamind51 on 04/20/2014

I had a quick and pleasant buying experience for my brand new 2014 Hyundai Sonata Hybrid thanks to Sean K. He was quick, thorough, super friendly, and easy to deal with even though we went close to closing time with Easter Sunday coming the next day. I would definitely recommend anyone to deal with Sean K. and his sales manager, Steve. Thank you so much friend!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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