Stay away from general manger
Went here on a short notice cause I had to go to work. Took a vehicle for a test drive with Jay he was very professional and this review has nothing to do with him. I made a quick offer cause I had to leave to work and he said he would have his manager call me back to see if my offer would be accepted. A minute later while I was on the freeway I get a call from Shadi Razi and these are her exact words" How dare you come in my dealership and make an offer of $13,000 cash for one of my vehicles, do you want the front of the car or just the back of the car"? Let me remind you that the car was $15,600 so $13,000 cash is a reasonable offer. She has no customer service skills and had no right to call me and be rude. If you don't like the offer someone gives you simply say no thanks we are not interested, you don't call someone and talk crap to them. I'll take my cash elsewhere
The Very Best Service Ever
The service dept at tracy vw is great. the staff really cares about us the customers. they go out of there way to handle all the needs of my vehicles. i have 3 vws and every one of them is cared for by tracy vw. there are many other dealers in this are but none of them live up to such a high standard. i have also purchesed 2 of my 3 cars there and the sale staff is second to none.