South Bay Lexus

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10:00 AM - 06:00 PM
Monday
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Tuesday
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Wednesday
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Thursday
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Friday
09:00 AM - 08:00 PM
Saturday
09:00 AM - 07:00 PM

Customer Reviews of South Bay Lexus

4.8
Overall Rating
(20)
Recommend: Yes (19) No (1)
Write a review: Sales | Service
sales Rating

New lexus

by Hpdierrr on 11/29/2017

I have always dreamed to own a Lexus of my own and doing it required a hunch of time on our end, all the more with our sales consultant David Mata. He was very professional in dealing with us. Kept us comfortable and helped us tremendously with our options in buying the car, looked into our financial aspects and got the best deal. David is the best person to come into Southbay Lexus! He was very nice and warm, very patient man, did not pressure us into anything that we did not do but has also gone out his way by making sure we knew all the information we needed in purchasing the car including car insurance fees. Ramon Williams in this process had also been very pleasant and accommodating throughout this entire process, very friendly and warm. I highly suggest to see them both for your purchase of a new Lexus, it will be the best decision you'll make. It was also a pleasure working with Tim Garcia that had made our purchase for a Lexus possible. More power for the great team they have!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

70 Reviews
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sales Rating

New lexus

by Hpdierrr on 11/29/2017

I have always dreamed to own a Lexus of my own and doing it required a hunch of time on our end, all the more with our sales consultant David Mata. He was very professional in dealing with us. Kept us comfortable and helped us tremendously with our options in buying the car, looked into our financial aspects and got the best deal. David is the best person to come into Southbay Lexus! He was very nice and warm, very patient man, did not pressure us into anything that we did not do but has also gone out his way by making sure we knew all the information we needed in purchasing the car including car insurance fees. Ramon Williams in this process had also been very pleasant and accommodating throughout this entire process, very friendly and warm. I highly suggest to see them both for your purchase of a new Lexus, it will be the best decision you'll make. It was also a pleasure working with Tim Garcia that had made our purchase for a Lexus possible. More power for the great team they have!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Ask for Sam Ko

by Newride on 11/27/2017

Ask for Sam Ko or Chang Chung!!! Very professional, honest and great communication. Bought a 2018 NX 300H and would certainly recommend the dealership based on my experience with Sam, Chang and Benjamin in finance.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

They Live Up to My Lexus Expectation

by doublewood on 11/10/2017

I found South Bay Lexus Service very reliable, helpful, and timely. I have encountered light issues on my 2013 Lexus IS in the past few weeks, so I visited the their service department without any appointment. Kerry Maetani was the staff I met on the day, he was very professional and knowledgable. He assisted me the entire service time, and gave me all the details, he even gave me tips on how to take care of my car to save me some trouble in the future. As with most of all car service departments, you need to wait for at least a few hours. But I was surprise and very please to get my car issues fixed, clean, and washed in under one and a half hour. And that is walk-in on Friday. The cost is reasonable to me, the coffee was great, the waiting area is open and bright, overall it's a very pleasant experience to me that live up to my Lexus expectation! I'd love to consider coming back again for my future service needs.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Won't come back again

by Tik1106 on 04/04/2017

I would never ever come back to this dealership! Back in 2015, my first lease was about to over mileage so I received an email from the rep from this dealership saying if I renew the lease to the new car, there won't be any additional fees but I can walk out with the new car. So I went there and a sales guy, Fran, and the financial manager, Paymon, helped me to get the second car. At the time they seemed nice and helped me to get the new car and made it look like my first car was closed. BUT after that, I received some calls from Lexus saying my first car account has not been closed and they wonder why I stopped making the bill. So I told them that those guys from dealership were supposed to clear everything and that's why I got this second car. So I called the dealership and talked to these guys and they said everything will be ok, no worries. But I received the registration bill from DMV and paid for it since I had zero idea that fee was for MY FIRST Car!!! Went back to dealership and spoke with them again and they laughed at me saying "that was DMV fault. You didn't have to pay anything since your first car account was closed already!" But this isn't the ending. A year and 6 months after I got the second car, some DEBT collector from Toyota started calling me saying I still own the 5 payments!! And the first car account was never been closed! So went back to the dealership AGAIN and spoke with the sales manager, Johnny, he said he will talk to Lexus manager and will follow up with me. Next day Paymon called me saying Lexus will handle and take care of everything. So I was happy with their decision and let them handle this. However, a month later, the collector called me AGAIN and non of the people from this dealership called them or handle. Now what this poor dealership says is since they paid the overmileage fees, they have nothing to do with this payments but that was not the deal when I went to see them first!! I would never ever get the second car if there would be some remaining payment left for the first car yet they were the one promised me that I won't have any fees or payment so that I could get the new car from them again. I was too stupid to work with these guys also referred my friend to buy a brand new car. First of all, what kind of people would expect if there's any remaining balance exist after returning that car and get the new car! The way how it works is to credit that on the monthly payment for the new car! It's definitely not fair to hear that kind of payment exist AFTER OVER A YEAR! I will never bring my friends to this place because I don't want them to have the same experience!! Again if you want to save money and time, I definitely go to see other dealerships. You might be happy at first but you might have the worst ending later on or THEY WONT HELP YOU WHEN YOU NEED THEIR HELP! I have no choice but I guess I may have to file this to small court again these guys and dealership since they are not cooperative anymore. I hope you guys won't have this all mess for your next car.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Go to Sam Ko at SouthBay Lexus

by Sandeey on 11/11/2016

Go to Sam Ko if you want no B.S. and great customer service. Sam personally picked-up one of my old vehicles at my home, and I ended up leasing two new RXs. Getting a new car can be long and laborious even if you do the research and know what you want. Sam helped expedite the process and was attentive even after the deal was done.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Felt as Part of the Family

by gkish17 on 08/16/2016

Love my new Lexus! From the start we felt very comfortable with our sales associate who took the time to listen to our needs and our situation. Even when it seemed we wouldn't be able to stick to our planned budget, they worked some magic and made it happen. This also includes the associate who took care of our finance paperwork. Great job Everyone.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

GOOD JOB SAMWOOK KO

by PAULCHICLEE on 08/12/2016

I did two great things here: 1) return my leased IS350 F-Sports and 2) leased another Lexus (NX200T F-Sports). My sales man was Samwook Ko and he was a fabulous guy. He got me the best pricing as possible on a hard to find color combination and the price he offered me was more than what i have asked for. he tried so hard to get this car to be mine and i love the car. he also helped me with my lease return and i had no worries since he took care of everything. as long as Sam is at the lexus my next car will also be a lexus ;) thanks sam for your help !

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

First Lexus

by Tristam on 07/06/2016

My wife and I walked into Southbay Lexus after looking at a number of other dealerships. Our Salesman Samwook Ko was by far the most knowledgable salesman we spoke to. He is courteous, honest and kind. We couldn't be happier with out first Lexus. Go to Southbay Lexus and ask for Sam.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

The BEST experience at a dealer

by LinaFromCali on 06/06/2016

I had an excellent experience with South Bay Lexus. I negotiated the price through the Costco Program with Franz via email and phone conversations. Then when I was ready to go in, I once again negotiated the price with Benjamin Park (since Franz was off that day). He gave me a killer deal that I couldn't refuse. When we actually went in, Benjamin greeted us. He also gave us an unbelievable deal on our trade in. Then he handed us off to Franz because he was the originally person I worked with. While waiting, his colleague, Chang helped us call Costco program to figure out how to get us the 50% off accessories coupon. The finance guy was also very nice and wasn't pushy at all. At the end, Franz walked through the car with us and explained to us all the technology. Overall, I couldn't ask for a better dealer. I am extremely pleased with South Bay Lexus. The workers here were happy and helpful. I highly recommend buying cars here in South Bay Lexus. And I love my new RX350

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Highly recommend this dealership

by jimjamesk on 05/16/2016

Great staff and wonderful customer service. I was made sure to get the best deal. If you are looking for a Lexus and have concerns or questions this is the dealer for you.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

2 Comments

sales Rating

Great Experience

by Jackeenan on 05/12/2016

Benjamin Park made buying a easy. The experience was calming. They answered all my questions and concerns. I visited several dealerships and it was Benjamin Park service that led me to buy from them.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

sales Rating

Very nice sales Sam ko

by holly0218 on 05/11/2016

Very pleasant experience for first time visit. Waiting room very nice, as well as customer service from start to finish. Really nice guy and a really nice car!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Genuine Customer Service!

by raleighc1 on 04/25/2016

Chang Chung Internet Sales Manager delivers as promised. I got lucky and found the best guy for the job. Thanks Chang.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Franz Burke & Chang Chung

by Angietb on 04/25/2016

I purchased my ES 350 using the Costco fleet agreement. I was surprised to find that I would have 2 sales agents to help me through the process. Both were very friendly, courteous and knowledgeable. When one was not available the other was quick to step in. The deal I received left me smiling when I finalized the purchase. Now that I have my car they still promptly return my calls.😄

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Franz Burke, great help

by alxwilkerson on 04/15/2016

Spoke to Franz Burke over the phone and worked out a deal. When I went in to see him and the car, I had the same deal if not better. Highly recommend Franz to all those looking for a new lexus!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Franz Burke Was a The Best

by Ct200hybrid on 04/08/2016

I recently bought a car from South Bay Lexus. Franz was the best sales person in the world. Honesty, not pushy, friendly, caring and was always smiling. I loved his work ethics. He gave me the best price within his power. I would recommend him to everyone. He even delivered the car to us, that is excellent service. I will rate him a 10 stars for everything.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Chang - South Bay Lexus

by RoxanaE on 03/21/2016

Chang Chung made my buying experience a great one! He was knowledgeable and extremely helpful which made my buying process a great one. He made me feel very welcomed and was very friendly. The best part was that he was not pushy and I did not feel pressured at all. Having bought three brand new cars in the past, my buying experience here was the best by far. I walked away with a great deal on my beautiful Lexus IS 200t!! Thank you Chang!!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Easy experience

by Lindasnewcar on 03/13/2016

South Bay Lexus and Chang Chung made the "dreaded" car buying experience quite pleasant. Chang listened to what I wanted, followed up with some good options, and I was able to make a decision that I felt good about. All of the people that I met at this dealership were pleasant, knowledgeable, and attuned to the customer's needs.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

2016 ES350

by Brunoes on 02/27/2016

I did my home work before getting there. Chang Chung is great. Everything goes smoothly as anticipated. Look for him. Price? Worry not. They will work with you.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Great car, right price

by mauitime1 on 02/07/2016

Franz Burke helped me find the Lexus I was looking for, and was cordial and professional in the negotiating process. I appreciate the personal attention and 'going the extra mile' attitude of the sales people there.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Excellent

by marieksp on 01/29/2016

I had a great experience. Very friendly servive. I would recommend South Bay Lexus to anyone.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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