Big Valley Ford Lincoln

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Sunday
9:30 AM - 9:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 9:00 PM

Customer Reviews of Big Valley Ford Lincoln

4.6
Overall Rating
(35)
Recommend: Yes (34) No (1)
Write a review: Sales | Service
sales Rating

owner

by macheco on 09/05/2017

Easy, fast, honest, after 3 weeks of waiting the quoted price was the price I paid. Salesman was polite, curious with fast replies to texted conversation. A pleasure to do business with Big Valley Ford.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
35 Reviews
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service Rating

Overall Service

by rbanlasan on 12/31/2017

Everyone was very professional and friendly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Lighter wallet

by Boatman4137 on 12/12/2017

I felt it was very high pricing for what I had done & they did not complete all work. My aux. 12 volt plug in does not function when I was told it was just a fuse & fixed.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Ford focus

by Fbramasco on 10/01/2017

Really good people as far as the sales man go. Had a few issues with the financing department but other then that it was awesome

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service as Usual

by klopez3 on 09/26/2017

The whole process was very easy. While going through the paperwork I chatted with the technician about putting gt calipers on my ecoboost I was considering and he was very helpful explaining what would fit. He also explained everything I would need with regards to parts to do that. Finally, he was very thorough when going through the checklist that was done on my car and explained how much life I have on my tires and brakes.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

My fusion

by cwdavis54 on 09/14/2017

Everybody on your staff was very professional when I needed a car they got me a loaner in my car came back just the way I wanted it

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Oil Change/Tire Rotation

by JulieFleming on 09/09/2017

I felt well taken care of. They had my vehicle ready to soon then the expected time they gave me. I was impressed.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

owner

by macheco on 09/05/2017

Easy, fast, honest, after 3 weeks of waiting the quoted price was the price I paid. Salesman was polite, curious with fast replies to texted conversation. A pleasure to do business with Big Valley Ford.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Mr

by Davidf0855 on 06/08/2017

Experience was quick and easy, sales rep, was super knowledgable.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great

by Lizchavez92 on 03/30/2017

Very polite and helpful I got the car I wanted

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Good Service

by coolman34 on 01/05/2017

It was a good experience better than the one in Elk Grove

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Maintenance Service

by Lindahq on 12/20/2016

The works status display is very much appreciated. The waiting room is very well stocked with refreshments. However, It was cold because the employees failed to close the doors when they entered or left. Customers have a hard time getting up from the couches because the cushions in the seats have lost their firmness and need to be replaced.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Oil Change Service

by Fernando52 on 12/13/2016

Yes the service was well taken care of and the service advisor called my attention about the recall and made an appointment right away.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Survey

by Margie1622 on 12/05/2016

Very nice and informative on vehicle and with the service writer Damian he made us aware of the recall that needed to be done since the car at few weeks ago at the tracy ford dealership did not do the work for the recall replacement Damian told me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Service at Big Valley Ford

by Bigbezee18 on 12/05/2016

Recently had a brake booster go out on our 2013 Ford Edge. Big Valley Ford repaired the brake booster within a day and it was covered under warranty. Thank you so much for the outstanding all around service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Fusion Recall

by Rriley5800 on 11/30/2016

Everything was good. It was for a fuel tank inspection and it went like clockwork.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Big Valley Ford

by rj2422rj on 11/11/2016

They made it very painless and did great work and it is guaranteed for life ! They also have car rentals so it's one stop for both, I would definitely recommend them as they are very concerned with customer quality and satisfaction.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

A lot of good service.

by GotaF150 on 11/10/2016

I needed a letter explaining a situation I had and the Service Department was very helpful.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

A most professional service department

by Grandpa68 on 11/03/2016

I've been driving Fords for over 50 years and have found Big Valley to have the best service department of any I've contacted.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

The American Dream

by crispybacon on 11/01/2016

I showed up for an oil change without an appointment, was out in about an hour.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

oil change

by hzleyz4u on 11/01/2016

was awesome as usual, very fast and friendly

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

BigValleyFord sold me a brand new rusty 2016 Ford Expedition

by workingman36 on 10/21/2016

Big Valley Ford sold me this brand new rusted/corroded Ford Expedition Platinum in late August 2016. At first, it all seemed very nice. After around three weeks, my nephew, who likes car a lot, was amazed at this brand new car, and looked all around and even the bottom of the vehicle, which found out that there are a lot of rust/corrosion on the suspension system. We went back to Big Valley Ford the following day (Sunday) and tried to find our sales guy Aaron and JZ, who didn't do anything and asked me to come back at a weekday. So the following week (Wednesday), I took a day off for that and found their Sales Manager Eric, who took my car to Big Valley Ford's body shop, and took pictures of the rust/corrosion. He said he'd seen this before and he assured me that the situation will be remedied and fixed. I waited for them to call, but no response for a couple of days, then I went to the dealership again and the sales manager Eric assured me again that the situation will be fixed and asked me to wait for his call. But I didn't get a call from him a couple of days later. So I called back and he told me that Ford said it's normal SURFACE rust (how surprising!) and they wouldn't fix it. It's a brand new car with that much rust/corrosion on the suspension and they claimed it's normal. I called them again to their service manager Jesse who wouldn't help either. Ford and it's dealership Big Valley Ford totally deceived their customers. They didn't tell me the rust situation when I bought the car. After the situation is discovered, they wouldn't fix it. I believe Ford had totally tarnished its brand. I don't think anyone seeing this would like to buy a Ford again.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
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