WI Simonson

Today 9:00 AM - 8:00 PM
Closed Now
Sunday
10:00 AM - 6:00 PM
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 7:00 PM

Customer Reviews of WI Simonson

4.8
Overall Rating
(33)
Recommend: Yes (31) No (2)
Write a review: Sales | Service
sales Rating

Excellent Dealership

by Jenny1818 on 11/08/2017

Ask for Farshad Mazratian because he’s very professional, very MB knowledgeable, honest, and has the best competitive deal. From the first meeting he wasn’t pushy and understood that the car had to fit the persons needs. Thank you Farshad for making my dream a reality without the usual dealership stress. Ask for Farshad. He will get you your deal!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
89 Reviews
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service Rating

Satisfied customer

by Customer on 07/06/2018

No hassle, all promises kept, car ready as predicted, honest estimation of when work would be completed due to large number of customers.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service review

by Edmumds on 07/04/2018

All was fine, the wait was fairly short for my annual service

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

C250 Service

by net4u@aol.co on 07/03/2018

Moe was my amazing Service Rep! Outstanding service!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Meh

by Wulala7 on 06/28/2018

Service rep started by reprimanding me for not texting him (?? had booked via online). He did help me get a loaner when I hadn’t realized I needed to pre book one. But then I received ZERO follow up calls RE status of repair. Finally 4th time I called - car was ready. Gee thanks for letting me know...!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Great People, Excellent Service! 100% recommended

by StephenDavis25 on 05/03/2018

Great place, nice people, professional work, fast and furious! Special thanks to my advisor, MoeYahoum, who did a great job!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Very Good and Prompt Service

by JRM2020 on 01/05/2018

My car was taken as scheduled - always get a text to confirm appointments - was ready on time as promised - and received complimentary car wash.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Rey Silva in Service

by Neil744 on 11/11/2017

I was pleasantly surprised when I made a recent visit to the service drive as WI Simonson. My service adviser, Rey, was extremely friendly and personable. He was very attentive to my needs and took care of me in a flash. I had a great experience with Rey and would highly recommend him to anyone else who needs service for their Mercedes. If every service adviser had Rey's demeanor, the service drive would be a better place.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Dealership

by Jenny1818 on 11/08/2017

Ask for Farshad Mazratian because he’s very professional, very MB knowledgeable, honest, and has the best competitive deal. From the first meeting he wasn’t pushy and understood that the car had to fit the persons needs. Thank you Farshad for making my dream a reality without the usual dealership stress. Ask for Farshad. He will get you your deal!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

AMG C43

by Seahawk324 on 10/13/2017

Had a great experience with Navid. He answered all my questions and make the buying experience really enjoyable as well as giving me a great deal!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Worst buying experience ever

by Nutinspace007 on 08/03/2017

The worst car buying experience I've ever had. I felt taken advantage of since I had my 2 year old son with me. I wasn't going to review them but the comment the sales rep made just before I picked up the vehicle really upset me. I told him, "I'm coming back for the 250k sedan you have out front." He said, "I wouldn't let you. You gotta buy a house first." I told him, "I meant if I won the lottery!" He said, "In that case , ok." I was insulted by this becase i am a home owner. I have a 400k condo! Did you think I don't have my priorities straight? What gave him the right to judge me like that? Was it the color of my skin? Never recommend or going back to this dealer. And my son's name is NOT Reuben!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
service Rating

A breeze in Santa Monica

by Biazarro on 07/27/2017

Just had my B service on my c-class. It couldn't have been easier.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Jasan Sherman

by jasansherman on 07/23/2017

This is the second vehicle I have leased from WI Simonson. I have had a great experiences both times and recommend this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service Dept.

by C300Mark on 06/01/2017

I took my recently purchased new C300 to the service dept. without an appointment for an issue I was having with my runflat tires. Service advisor Derrick Franklin was very quick and thorough while inspecting and writting up the service order. He noticed and pointed out another issue that I had with another one of my tires. He got on the phone right away and made sure the parts necessary were in stock and had my car immediately in service. He asked me to go the waiting area while my car was being repaired. I was stunned ! A short while later my car was repaired and washed. Incredible. Derrick was very curteous, thorough and polite. I have a couple of other Mercedes dealers closer to where I live but there but this is one of the many reasons i choose Simonson Mercedes in Santa Monica. Phenomenal Job guys!!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Ashen Chand (Mr.)

by 4mzbenz on 05/26/2017

I had a truly first class experience with my recent visit to WI Simonson (5/20/17). My A/C Compressor stopped working, and had to be replaced. Volkan and his team did a fantastic job in diagnosing the problem, and making the necessary repairs. Volkan is a very courteous and helpful service advisor at WI Simonson. I look forward to working with him again.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Extraordinary Service

by Papaslam on 04/11/2017

In a world of overblown, oversold hype, where the bacon seldom lives up to its sizzle, very occasionally you'll find an oasis of authenticity and integrity. I found cars for 40 years and I've had them serviced from Boston to Los Angeles, and although there are some competent shops out there, automobile repair isn't something I usually get too excited about. The automobile Service experience at w Simonson in Santa Monica is an exception. Maybe it's their years in the business, maybe it's just some extraordinary attention to customer service, but there's just something different about the service experience at this Mercedes service center. From the time you pull into the driveway and directly into a large incredibly modern facility, you can feel quality and competence. As soon as you arrive, a uniformed Mercedes service pitcrew is guiding you to your parking Lane. Before you can get out of your car they are already awaiting your instructions. An eagerness to serve and maintain the highest level of quality are obvious with every interaction. Attitude of every employee, and I mean every employee, it's extraordinary positive and focused on the customer. The facility itself is a large, spotlessly clean, incredibly modern hub of Advanced Automotive Repair technology and service. W Simonson Mercedes in Santa Monica gets it right. Very right. In a world of big promises and unmet expectations, there's a place that over delivers and is extraordinarily grateful for your business. For my business, and it is very much appreciated.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Got into a new car - minus the dealership HOURS

by Redleno on 03/17/2017

Saw the exact car I wanted on Edmunds. Coordinated with the dealership via email. Walked in on a Sunday and was out within 1.5 hours. Painless

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Tire service for my GLA

by Ariannebola on 03/13/2017

Derrick was very pleasant and honest regarding the issue I have with my car, being that the tire is punctured with a nail and required replacement. He and the staff were very friendly and accommodating. I did feel that they do care for their customers. I really like the experience I had from my first time going to them. I'm definitely coming back for my next car service needs

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service to get new tire

by radavidow on 03/11/2017

Done quickly, efficiently and right.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service for my MB at W.I. Simonson Mercedes Benz

by danielahuml on 01/06/2017

I absolutely love my car and all what comes with it. Originally purchased in Santa Monica and I never left. The service is always on time, always includes professional advise, wash my car and accommodate my busy schedule.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

1229

by randrm001 on 12/29/2016

Derek was courteous and professional. Paperwork wasn't done on arrival but was completed quickly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Impromptu stop

by StephenDavis25 on 12/26/2016

Had to go in due to a nail in my tire. Volkan was my service advisor. He was incredibly nice and helpful. If you have to go in forbservice be sure and request him. You won't be disappointed.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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