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Sunday
9:00 AM - 8:00 PM
Monday
09:00 AM - 09:00 PM
Tuesday
09:00 AM - 09:00 PM
Wednesday
09:00 AM - 09:00 PM
Thursday
09:00 AM - 09:00 PM
Friday
09:00 AM - 09:00 PM
Saturday
9:00 AM - 9:00 PM

Customer Reviews of MINI of Stevens Creek

4.9
Overall Rating
(21)
Recommend: Yes (21) No (0)
Write a review: Sales | Service
sales Rating

Love my mini! Thanks Stevens Creek Team.

by Kelliewojo on 05/10/2017

I worked with Larry for my mini experience. He has been great, honest, and not pushy when it came to figuring out what I wanted and needed. He was able to give me my options clearly and help me find he best Mini for me. I came back for three test drives because I wanted to be sure and not once did Larry seem frustrated by my constant questions and requests to drive. He was even helping out other clients when I arrived and still managed to take care of me. I ended up going with the Convertible Mini Cooper. The manager, Amos, wa a great and very kind and caring. Isaiah also helped me when Larry was busy and took me on yet another test drive. He's great as well and always had a smile on his face. :) When going in to sign all the documents with the finance team, they were great and not pushy with up selling additional services but informed me of my options. My only regret is not giving them a hug before I drove off the lot for helping me get my fun car that I've been wanting. I love my mini and am having so much fun.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

81 Reviews
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service Rating

Technician

by Drea_lez on 09/14/2017

Explained why I was having the issues I had instead of just restarting the car.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Visit at 8:00am Sat 12th August for standard service

by MasterGT40 on 08/14/2017

Overall I'd say excellent. I arrived at 7:55am and was met by someone who ticked my name off, asked me to wait in the waiting room until the assigned service agent arrived. Soon after 8:00am I was called in and Jennifer went over the different items they'd be looking out for. I had decided to wait while the service was performed. Waiting facilities were good with free coffee and WiFi and sockets for laptops. Around 10:15am I was called back and the results of the inspection and service were explained to me clearly and in each case a recommendation made which I could either accept or consider for later. Finally showed to my car personally and left with on overall impression of importance of the customer by Jennifer.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Love my mini! Thanks Stevens Creek Team.

by Kelliewojo on 05/10/2017

I worked with Larry for my mini experience. He has been great, honest, and not pushy when it came to figuring out what I wanted and needed. He was able to give me my options clearly and help me find he best Mini for me. I came back for three test drives because I wanted to be sure and not once did Larry seem frustrated by my constant questions and requests to drive. He was even helping out other clients when I arrived and still managed to take care of me. I ended up going with the Convertible Mini Cooper. The manager, Amos, wa a great and very kind and caring. Isaiah also helped me when Larry was busy and took me on yet another test drive. He's great as well and always had a smile on his face. :) When going in to sign all the documents with the finance team, they were great and not pushy with up selling additional services but informed me of my options. My only regret is not giving them a hug before I drove off the lot for helping me get my fun car that I've been wanting. I love my mini and am having so much fun.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Overall service is 5 star. Great fun staff and timely.

by Kgr94401 on 05/03/2017

The staff is fun, friendly and cool. Everything is explained in detail and service was provided on timely manner.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Top of the Line Service...almost

by DrDrePhD on 12/01/2016

I took my Mini Cooper S Convertible in for service on a mystery ailment--suddenly the wheel on the front passenger side stopped moving when I was coming out of a parking space. The car recovered in a minute, but it was freaky. Mini of SC wasn't able to figure out what caused the seize-up, but the service was careful and thorough, as far as I could tell, as well as prompt and courteous. One hiccough: when I got the car back, all my bluetooth settings were erased. I didn't realize it right away, because I went out of town the next day. I got most things working on my own. But I still haven't been able to get the media player to work. I know they'll make it right when I get a chance to take it in, but I wish I didn't have to spend more time on it.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Mini service

by Minicooper79 on 09/22/2016

Went in for oil change ,excellent service but took to long

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

New MINI Owner

by AnabelJ on 09/07/2016

Tony was a great help! He worked with us on all aspects and was able to get us into the car we wanted in a reasonable amount of time. This has been the best experience we've had buying a car. Thanks guys!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Love my Mini

by IMSolid on 08/26/2016

I have purchased both used and new cars from other dealerships prior to my recent 2017 Mini Clubman S purchase. My Mini experience was the best I have had to date.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service on 2013 Mini

by SylviaG49 on 08/01/2016

As usual, everything was first rate! I requested a loaner and a practically brand-new MINI was provided for my use. I saw the same service representative I've seen every time I've come there. He's not the only courteous, efficient and friendly person there! When you call the place, the person answering the phone is SO nice. The work was done and a couple of things that might have needed to be done later were also accomplished. Perfect service!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

by paul_r1 on 07/22/2016

This was outstanding service. My service advisor took care of all the possible issues that might come up during my annual service appointment. Everything was great and I got a fantastic loaner car during the Service appointment.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

1000000000000000000 stars

by matthewg50 on 06/03/2016

great experience don't have a bad thing to say about my experience dropped of my car they handled he work needed called me as soon as it was done turn around time was great picking up and dropping of was simple my service advisor Hector Salceda was great

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

great service as always

by holdenalarva on 06/01/2016

Shane was extremely helpful with my service appointment. He was clear and courteous. Awesome job Shane!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Love mini of Stevens creek

by Hhamilton on 05/21/2016

I had a great experience with mini of Stevens Creek. My service consultant was very thorough and honest about the work that needed to be done and the associated costs. They took great car of my car and set me up with a loaner for the few days they needed my car. My mini runs great and I feel confident in the work they did.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Fast, efficient service

by AlbaVee on 05/16/2016

My car was ready in just a couple hours, and the car was left like new!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

MINI Service- Luver Talingdan

by ElizaChang on 05/16/2016

He was awesome, friendly, thorough and very pleasant to work with.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

very responsive service

by SheldonMini1 on 05/09/2016

I had an appointment the following Tuesday for ongoing tire pressure issue. Friday before,I asked if they could put air in tire for me as I needed my car that day. They said sure, & actually replaced the tire that day. I did utilize shuttle service and would like to add how attentive they were with my time constraints.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Customer Service

by Leopoldo16 on 05/03/2016

Stevens Creek Mini has so many options to choose from. Scott Rachfal was pleasant to work with as he showed us my top three cars and there features. We focused more on talking about the car and my expectations for it rather than just numbers. Once we decided on a car, I was able to walk out with a brand new 2016 mini. Car shopping was made easy with the Stevens Creek team. We would definitely purchase from them again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Service. Exceptional Staff.

by anudhal on 04/22/2016

I came to Stevens Creek in search for the perfect Mini Cooper for my needs. Anthony Williams was the perfect help throughout the entire process. He gave us space when we needed it, did not hover over us as many sales personnel do, and answered all of our questions. I am not only happy with my purchase, but I am very happy with the customer service experienced at Mini of Stevens Creek, especially from Tony. The importance of feeling taken cared for during such an important and stressful event, is very important to me, and the Staff here aided wonderfully.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Service and awesome man

by tonyzhang on 04/22/2016

Absolutely great mini store! I like the internet sale manager Robert Roberts, awesome! Great price and service! I enjoy my new mini very much!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great services

by LeoLee10 on 04/19/2016

I had an really good experience and excellent customer service since I arrived to MINI of Stevens Creek, the sales man was awesome !!Her name is Mariah Adayan , she helped a lot in the whole process, he was kind.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Top notch buying experience

by Carolina4469 on 02/10/2016

I enjoyed the whole process of shopping my new car from start to finish. Tony at Mini made it easy for me and fun, no hassle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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about our dealership

We make buying and selling your vehicle easy. The price you see is the price you pay. Every 1Price Pre-Owned Vehicle we sell is one, no-haggle price and it comes with a 5-day return policy*. Plus, we’ll buy your car and you don’t have to buy one from us. Now that’s easy.

*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

what sets us apart
The Drive Pink campaign, continues to raise millions for cancer research and treatment. Every Pink Plate on the road helps put the fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Our Quality Certified Pre-Owned Vehicles are one, no-haggle price and backed by a Limited Warranty. We even give them the once over in 125 different places, so all you need to do is drive. Now that’s vehicle coverage you can count on.
Get a free certified offer and turn your car into cash today. Your offer is guaranteed for 7 days or 500 miles at any of our locations. And we will buy your car even if you don’t buy a vehicle from us.
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Amenities
Complimentary Coffee
Complimentary WiFi