Guaranty Chevrolet

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Sunday
10:00 AM - 6:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 7:00 PM

Customer Reviews of Guaranty Chevrolet

4.8
Overall Rating
(8)
Recommend: Yes (8) No (0)
Write a review: Sales | Service
sales Rating

great deal

by Adolph_M on 02/15/2016

Great deal! I saved over $ 6,000 on a New Malibu. Financing was easy and quick. Follow up was also prompt.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

47 Reviews
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service Rating

Reluctant to Honor Warranty

by jcarlson68 on 04/19/2016

The issue with my truck was clearly covered under warranty per the warranty manual that came with the truck. The Service Dept initially said it wasn't covered and I'm sure they would have gladly allowed me to pay $1200 for the repair. After almost half an hour of wrangling they finally agreed that it was covered. They did a great job getting the repair done quickly but I was disappointed with the hassle over the warranty coverage.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

great deal

by Adolph_M on 02/15/2016

Great deal! I saved over $ 6,000 on a New Malibu. Financing was easy and quick. Follow up was also prompt.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Guaranty

by Nlfriedt on 02/12/2016

Communication was great.The car buying experience, which can sometimes be very stressful, went quite smoothly. I liked that we could fill out application on line, prior to coming to dealership. Everyone we dealt with, made us feel very comfortable.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Loving my Chevy Cruze from Guaranty Chevrolet

by Reyna2016 on 02/09/2016

I grew up in the neighborhood and always wanted to buy a Car from Guaranty Chevrolet. Customer Service was great. Renne Garcia took good care of us and took the time to work with us. He was very attentive and respectful till the end. I spoke to 3 different sales people there but he was the one who really put the time and effort to make the sale go thru.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

service Rating

Seat belt repair

by Civanash on 02/09/2016

I thought it was rather expensive jut to repair a seat belt, but it was done efficiently and I got a clean car back. Their personal return and pickup was much appreciated.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

One more trip to fix.

by DennisByard on 02/07/2016

Unfortunately this was the second trip for the same problem (L/S front power door lock) the service writer forgot to write it down or thought is was part of another problem. They had to order the part and couldn't fix it till the next day. But they saved the day by coming to pick me up and gave me a new Cruise (300 miles) to use while the car was being fixed.,Unfortunately this was the second trip for the same problem (L/S front power door lock) the service writer forgot to write it down or thought is was part of another problem. They had to order the part and couldn't fix it till the next day. But they saved the day by coming to pick me up and gave me a new Cruise (300 miles) to use while the car was being fixed.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Car repair

by Khadijeh on 02/07/2016

I brought in my car to be fixed for a certain problem. I waited for it to be fixed. The technician kept me informed of what was going on and the car was ready when promised.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Service

by Susanafoth on 02/07/2016

I appreciate your kind & friendly service. I have been a satisfied customer for over 25 years. I will continue to recommend your dealership to my family & friends.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great experience at Guaranty Chevrolet, Santa Ana, CA

by VettePilot on 01/02/2016

On Sunday, 12/27/15, I wandered into the dealership for the first time and asked about Corvettes. Chad Poda spent the next half hour or so answering my questions without pushing for a sale. The year-end sale price seemed incredible. In fact, another dealer I visited later that day suggested it was based on rebates, not all of which I'd be eligible for. When I returned Monday and asked Chad about that, he assured me that was the price I'd pay. Well, I wasn't going to pass that up and I wasn't going to risk another buyer beating me to the punch, so we started the sales process right then and there. The trade-in value offered was a few hundred less than expected, but with the discount provided on the new car, it was really irrelevant. Rafael Huerta ushered me through the paperwork quickly and efficiently, yet had time for pleasantries, without the "hard sell" I expected for all the extras. We went through each, he explained the advantages and allowed me to make my own decisions. I was very pleased with the price he was able to provide for the 60 month extended warranty, which I might have done without otherwise. The car was washed and placed on the showroom floor for delivery. Chad even took pictures for me. Ashley Gumina patiently and expertly demonstrated all the car's key features, especially the electronics and OnStar, answering all my questions thoroughly. The only negative aspect of the sales and delivery experience was the 45 minute OnStar welcome call, which, of course, was not the fault of the dealership. In summary, this was the best new car purchase experience I can remember. Kudos to the professionalism of the Guaranty Chevrolet staff!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Happy

by RubenNazaria on 11/18/2015

Andrew the employee who help me answer all my questions and explain to me the problems. Nice guy my car was done at promise time.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

2016 Trax

by DanGene on 11/13/2015

Fast, smooth and great customer service!!! Nancy was out of this world! I can not thank her and the rest of the staff for making the purchase easy and hassle-less!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Fantastic customer service

by Alexzandria on 11/11/2015

Everybody was very friendly and willing to give the best service. Jose was my sales person and he was great and friendly

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Awesome service

by Juan12286 on 11/01/2015

It was a great experience. Everyone treated us great we felt very welcomed. All of our questions and concerns were addressed. I would definitely return and refer potential customer to this location.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Chevrolet Traverse

by Chevy2016 on 10/31/2015

Oscar Camarena was a pleasure to work with. Oscar is extremely professional and knowledgeable. He created the best car buying experience we have ever had.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

2012 White Chevy Silverado LTZ

by JeffWoods on 10/30/2015

They took care of me and my vehicle quick and professional.Returned my vehicle clean, and I was very happy with the service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

First Oil Change was FANTASTIC

by fulback4 on 10/27/2015

I was greeted when I arrived. I was assured right away everything was under warranty. I was shown the waiting room. I was told it would be about an hour and I was out of there in 40 minutes. I will be coming back for future service needs.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service Review

by jpakula on 10/23/2015

Was able to get in the next day from when I called and it took about an hour to get everything done. Worked out perfectly with my work schedule.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Attention to detail.

by Blcksilverado on 10/07/2015

My overall experience with Sales is great. Albert that assisted the sale was very helpful and very pleasant to work with. The only thing I would change about my experience would be the cleanliness of the vehicle. I found when they washed and waxed it there was lots of wax left over, swirls in the paint, and I found a hairline scratch on the bed. Overall sales was great, quality control, I'd rate a 3. Thanks.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

First time Chevy owner

by Robert_Hern on 09/28/2015

Met with Junior Gonzalez after waiting a few minutes for salesman I talk to on the phone. Junior did all the leg work, he walked around the entire lot several times with us looking for a specific truck. Found it inside service lot, he was able to get us in to take a look at it. Showed patience and paid attention to our needs. Not pushy at all, excellent experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great Buying Experience

by sshields165 on 08/25/2015

Rolly was fantastic. Rafael in Finance very professional and great. We thought there was no way we were going leave in a new car based on an experience at Dellilo Chevy where they would not help us at all. Rolly just asked us to give him a chance. We did and now we are proud and extremely happy customers with a brand new Chevy Volt. Thank you so much for a wonderful buying experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Malibu Service

by MaryEllenP on 08/23/2015

The service person, Andrew, was very professional and interested in taking care of the concerns I had about my car.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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