Capitol Subaru San Jose

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Sunday
10:00 AM - 8:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 9:00 PM

Customer Reviews of Capitol Subaru San Jose

5.0
Overall Rating
(2)
Recommend: Yes (2) No (0)
Write a review: Sales | Service
sales Rating

Crosstrek

by Transformer on 03/28/2018

We contacted the dealership online about the particular car we want and got a response quickly. Our sales person was friendly and knowledgeable. The price was competitive and the process was smooth.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
8 Reviews
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sales Rating

Crosstrek

by Transformer on 03/28/2018

We contacted the dealership online about the particular car we want and got a response quickly. Our sales person was friendly and knowledgeable. The price was competitive and the process was smooth.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

We bought a new Subaru!

by karlowens on 02/26/2018

Made a appointment with Russell to test drive a red Subaru Forrester. Car was ready and wife and I hopped in and drove around San Jose. Had a question about down shifting and asked to drive a Outback. Russell produced the car in no time and again we drove around San Jose and even up and down a hill to test the down shifting ability of the Outback. All during the time, Russell answered all questions we had, he was very knowledgeable about the Subaru products. We decided on the Outback if we could agree on the price and the financing. Again Russell and his team including Alvin and Oseas were able to get the price below Kelly Blue Book without any haggling and the usual song and dance you have to do with most dealships. Russell also got the special flavor of the month financing we wanted and we drove our new car off their lot without a regret. I would recommend Russell and his team of experts if you are interested in buying a car or if you like some free popcorn and coffee/tea.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Expensive and Deceptive

by adamd1 on 01/08/2014

First of all, I set an appointment to meet a specific salesperson and he wasn't available. I eventually had to deal with someone else and when his manager came to speak to me, that pretty much canceled the deal. Gus was not interested in my business clearly. The prices quoted are very high. It's sad that a lot of old people come here to buy cars and get swindled out of their life savings.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Excellent service

by juanitoBanana on 05/07/2013

Previous experiences with dealerships have been stressful and full of high-pressure sales pitches. However, at Capitol Subaru I was surprised at how easily and comfortable the sale process went. I highly recommend this dealership. They have a large inventory on-site. At other dealerships, we had to drive off-site to a warehouse to see other vehicles; it was inconvenient and time-consuming. The inventory on the Capitol Subaru website matched what was on their lot. The dealership facility is clean, and the people are friendly. Their prices are competitive as well. I dealt with Eugene L. after filling out a request through Edmunds.com. We emailed back and forth for about a week regarding the models and options I was interested in. I was looking for a 2013 Subaru XV Crosstrek. He was helpful in providing quotes and answering my questions. Eventually, we set up an appointment to look at cars. When I arrived at the dealership, I was undecided about 2 models. Eugene showed me the two cars, explained the options, was patient, and was never pushy. I never sensed that I was being rolled over by high-pressure sales tactics. When it came time to talk about pricing, it was a straightforward discussion with no games or deviating from what had been quoted in emails. Overall, it was a pleasant experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Surprised & Grateful

by danielm70 on 04/22/2013

I had heard about good experiences with Capitol Subaru from co-workers, and wanted a hard-to-get 2014 FXT Premium. I used Edmunds to solicit quotes from most Bay Area dealers, and Eugene L.--one of the Inet Fleet Managers--was one of the first to respond. In fact, he was one of only two who responded with actual pricing. I can't recommend Eugene and Capitol Subaru enough. Eugene is responsive, professional, and courteous. He got me what I wanted at an extremely competitive price, was patient and helpful throughout the entire process, and has followed up several times since the sale to check in. It has been a surprisingly good car buying experience thanks to Eugene and his team.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience

by suntg on 07/25/2011

I really enjoyed buying my Outback from here. W. Page helped us and explained all features externally well and he was so patient so well. He honored us in all aspects, price etc. We would like to buy our next car from him only.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Capitol Subaru is the Best

by tonyafar on 10/16/2008

An Outstanding Dealer. I bought my daughter a Subaru Forester for her 21st birthday. It was a real pleasure to find a dealership so welcoming. I really did not expect the experience to go so well. Everyone was honest and genuine with us. We really had no problems getting a fair price and going through the whole process. A very, very good experience in my book. I really appreciated the care with which Capitol Subaru handled us. It is a testament to quality service that is rare in today's world and today's economy. Thank you Capitol Subaru, you are one of the good ones.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Great Experience at Capitol

by johnv on 02/17/2008

I already knew what car I would be buying, the only question was from whom and at what price. I dealt with Peter Owens the internet manager. Peter gave competitive quotes by email with no run-around or silly questions (like from some dealers). There was no obscuring of the final price by counting in rebates, etc. He answered emails promptly. Test drives were convenient. We settled on a price via email and I purchased at that price without hassle. There were no excessive junk fees. The paperwork was a bit endless, but that is just the way. I would definitely ask Peter for a quote on the next car I buy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
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