Awarded 2013, 2014, 2015, 2016, 2017

Walter's Audi

Awarded 2013, 2014, 2015, 2016, 2017
Today 9:00 AM - 9:00 PM
Open Now
Sunday
10:00 AM - 7:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 8:00 PM

Customer Reviews of Walter's Audi

5.0
Overall Rating
(246)
Recommend: Yes (112) No (1)
Write a review: Sales | Service
sales Rating

Great customer service is not dead!

by Victoria on 01/14/2018

What a great experience! I never thought I would be able to say that based on the experiences I've had in the past, but Javier Orozco made me believe that great customer service still exists. He was knowledgeable, patient and respectful while answering our many questions. When we were ready to discuss the financing, Rob Little was great to deal with as well. Overall, it was a relaxed, no pressure process from start to finish. Thanks again for an excellent car AND purchasing experience!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

246 Reviews
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sales Rating

Great customer service is not dead!

by Victoria on 01/14/2018

What a great experience! I never thought I would be able to say that based on the experiences I've had in the past, but Javier Orozco made me believe that great customer service still exists. He was knowledgeable, patient and respectful while answering our many questions. When we were ready to discuss the financing, Rob Little was great to deal with as well. Overall, it was a relaxed, no pressure process from start to finish. Thanks again for an excellent car AND purchasing experience!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Overall great dealership

by AudiA3guu on 12/16/2017

Overall great dealership. They are committed to their costumer service and provide overall great satisfaction. I would recommend this dealership to my friends looking to purchase a car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

service Rating

Exceptional Service

by DiChambers on 12/15/2017

This is a first class service department. I have a local dealership 5 miles away but travel over an hour because of there professionalism and knowledge. Stacey is the Best of the Best with her customers. Love dealing with her and her staff.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

sales Rating

Walters Audi Riverside

by Kayteen on 12/12/2017

To all buying a car from Walters Audi, I highly recommend the sales team. Christy was my Audi representative and she deserves 5 stars. She was professional, well mannered, very knowledgable about the car I was intending to purchase. She never made it feel forced and she was dedicated on making the customer happy. Thank you Walters Audi!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Best dealer around

by BigRobDotCom on 12/11/2017

Had an awesome experience with Walter's dealership. Tamas Pinter got me the car and premium features I wanted for an amazing price, he went above and beyond to get my business and even personally delivered my vehicle. Staff was very polite and helpful. Highly recommend this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

A3 for Me

by Monteme on 11/30/2017

Had a great experience with Walter’s in Riverside. Sales Advisor Tamas Pinter was on pint, knowledgeable and courteous. Sales Manager Dan also went the extra mile to pull our desired vehicle out of the detail shop located a few miles away, on a holiday weekend. Outstanding job Gents. My wife and I will continue to be customers as long as Audi continues to deliver the high quality that we have become accustomed to!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great experience

by ghostrider10 on 11/27/2017

Todd did a great job of guiding me thru the entire process of buying my new car. He was very attentive to my needs and concerns. I did not feel the pressure to buy just anything. He made sure that I was able to get what I truly wanted. I love my new car! Thank you! Exemplary customer service from beginning to end.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Got the Car I wanted

by ZBricker on 11/21/2017

When in with an idea in mind explain what I was looking for and Issac was able to match me up the perfect Q5. Answered all my questions made sure I walked away 100% happy...and I sure did. I absolutely love my new Q5 can't think Isaac enough for all his help and patience with me.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great, honest experience!

by triphan222 on 11/19/2017

My experience with Walter's Audi was great from the start to finish. I contacted the dealership through their website about a couple of vehicles I was interested in. They responded right away. I wanted to speak to a sales person and Todd, a salesman, took my call, even when he was off of work. Our conversation about the vehicles I had expressed interest in felt very genuine and honest. He was not pushy about getting me in for a test drive like most dealerships, but instead let me contact him at my leisure. When I did go in for my visit, he verified the mileage and the VIN to ensure I was looking at the exact cars I told them I wanted to look at. After the test drive we sat down to talk numbers. Again, Todd was very honest and tried to get me the best deal. I never felt too pressured to close the deal. We quickly settled on a great price and signed away. Everyone at the dealership was very friendly, including Rob, the finance manager. Within 3 hours of arriving at the dealership I was driving off in my new car. Thanks again to Walter's Audi, I am extremely satisfied with my vehicle and car buying experience. If you need an Audi, come to Walter's and seek out Todd. A great salesman and a great guy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Tamas Pinter and Andrew Bartoli Walter's Audi

by AudiFan on 11/13/2017

Tamas was an outstanding sales person. I believe I am a knowlegeable and sophisticated car buyer. Tomas knew his product and we negotiated a fair deal. Finance Manager Andrew Bartoli was both competent and efficient.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Marcos Morales was Amazing!!!

by Yvonneramirez on 11/04/2017

I worked with Marcos Morales at Audi of Riverside and was blown away with the experience and how much he know about the cars and what he did for me. I’m normally a BMW kind of guy had them all the time and thought I would check out Audi. After Marcos showed me the Audi and the stuff they can do and how they treat their customers I don’t think I’ll ever go back to BMW I’m an Audi guy for life now. He showed me everything on the car all the features and got me the payment I needed without having to fight like all dealers do. If you need an Audi come see Marcos Morales and you will feel like your buying a million dollar car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Isacc was fantastic

by olvera21 on 10/30/2017

Isaac was great. He's a stand up guy and from the second he shook my hand I felt comfortable. Long story short I had a HORRIBLE experience at another LA based Audi dealership. Long run around, and a price that just seemed too good. I called and spoke with Isaac, the Internet manager. Talked with him and he was great, I already felt better. He worked with me was a straight shooter and I respect that. He didn't push for me to "come right in" he built an offer for me, assured me it was real and valid. I let him know I was promised this from another dealership and just wasted 3hrs of my time. He told me not to worry, and had no plans of wasting my time. He offered to have the car based, detailed and ready before I came in. I show up, and low and behold....a car salesman that held try to his word?!? Parked out front and ready to go was my new Audi, sparkling and beautiful. We sat down he went over the offer he promised. Nothing changed and nothing crammed in. He walked me through the process from here on out(it wasn't my first rodeo) but he was so genuine and cared to help me. I was so appreciative. Thanks a million isacc, you definitely raised the bar on my expectations...expect referrals soon!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

The best Audi dealer

by Mahmoud on 09/28/2017

It was a great experience buying a new car from Walter’s AUDI in Riverside. They were all helpful. My sales rep Sayed was very nice and helpful person. He did everything possible to make sure that I got the car I want with the best price possible. I highly recommend anyone who wants to buy an Audi car to buy it from Walter’s Audi. They are the best AUDI dealer in Southern California.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

sales Rating

Stress Free Experience

by TemeculaLove on 09/25/2017

Syed Ali made our car buying experience stress free. We were looking for a used Q5 but came home with a brand new 2018 model. He was able to help us with our budget and worked above and beyond to make it happen for us. Thank you for the really smooth transaction. Highly recommended!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Terrible Customer Service After Purchase

by sadcustomer on 09/21/2017

BEWARE BUYING FROM WALTERS AUDI... I'm disappointed that It's come to me writing this review. I've given Walters Audi ample times to rectify the issues, and feel completely taken advantage of. On August 25th, 2017, my husband and I purchased a brand new 2018 Audi Q5––on the way home from the lot a service light came on. Our brand new car has been in the service department with numerous malfunctions more days then in our possession. Steering wheel malfunction, rear hatch sensor not working, navigation screen black/frozen, garage door sensor not working, trim piece fell off twice, the list goes on and on... The car was in the service department for SIX days straight, and after only having it back one day, another malfunction––back in the shop for SEVEN more days. Our sales rep was Isaac Ordinola; we bought the car without questioning the price or even seeing the actual car. We trusted he knew exactly what we wanted after we went over the specifications numerous times. He could not find us a white car with all the options we were looking for "in all of California". We ended up with another color but he failed to say it was a lower model with less options. Not only did we receive a defective car, but it was not even the one we thought we were purchasing. We immediately started calling and emailing Isaac Ordinola, the general manager Jon Kienle, Dan, etc... and have received NO RETURN CALLS NOR EMAILS. As of today September 21, 2017 we have no answers... To add insult to injury we do not even have the spare key, which they have promised to on six separate occasions to "overnight immediately". We felt it was only fair to replace the car, but quite honestly it has been such a headache and I'm not sure I even want an Audi anymore.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Great car buying experience @ Walter's Audi with Issac!

by potaytospud on 09/18/2017

I was in the market for a new car and decided to head down to Walter's Audi over the weekend. I was bit apprehensive about the whole car buying experience as my last experience was quite terrible and painful. Initially, I wanted to handle most of the business through online and Joshua and Jennifer from Internet Sales were great with the response but realized I needed to at least make a visit to the dealership once. So after setting my expectations that the whole experience is going to be terrible again, I was pleasantly surprised after working with Issac Ordinola, who sure made the buying experience smooth and painless! After test driving the Q5, I was convinced that Q5 was the car I was going to buy. Issac was very patience and polite to answer any of my questions and concerns. Superb customer service from start to finish and it's great to see that my faith in car buying experience has renewed again after shopping at Walter's Audi. Will definitely recommend Issac and Walter's Audi!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

sales Rating

Walters Audi simply the best

by TonyPou on 08/30/2017

I'm writing this review thinking about all many times I've been to Walters Audi over the last 13 years. There have been so many experiences that my wife, my daughter, and I have had due to this great company. Jonathan Kienle has been there throughout this journey he has been like family... When I say things like this please dont take what I'm saying lightly as I do not throw words around... As a decorated disabled Air Force veteran my words are a representation of me directly. As for Hector Lopez my sales associate, without knowing my long history with Walter Audi of Riverside listened to what I wanted and came up with a game plan and helped me achieve my goal which I wasnt even certain would work.. Now my wife has an A5 2015 which is fine but now I have an A5 for myself too!!!! So Hector Lopez insured that I was happy and helped me navigate though a very busy day at the dealership with a lot of down to earth conversations. So as you can tell I'm very happy and I'm looking forward to another 13 plus years with Walters Audi of Riverside.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Jared at Walter's Audi in Riverside

by Jburre00 on 08/27/2017

My boyfriend, Ryan, and I have been working with Jared Hayes at Walter's Audi of Riverside since I began looking for a new car a few months ago. I believe Jared is the new face of salesmanship. He exudes trustworthiness, passion for the Audi brand, knowledge, and willingness to let me go through the process at my own pace. He & Walter's Audi were able to meet me at I price I could afford with a cat I love!! I've developed loyalty to him as my sales guy for his patience and ability to keep us smiling through a difficult purchase process (which was not any fault of his). I am VERY wary of being pushed/pressured and Jared never once made me feel as if I 'had' to do anything. I walked away with my first 'adult' car and I am ECSTATIC!! Next time Ryan or I get a new Audi, We will be going to Jared; no matter where in the states we are!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Walters Audi

by Negrete03 on 08/18/2017

Syed Ali at Walters Audi was beyond professional and did all he could to help me buy the perfect car for my wife. Would recommend to anyone!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

NO ONE is PERFECT but will THEY be there for YOU?

by PaulRVillamil on 08/16/2017

To be completely transparent my experience with this dealership did not start on the right foot. I had spoken to a couple of people from the dealership letting them know I would be there before they closed. On my way there I explained that the WAZE app showed me arriving 5 minutes after they close. I offered to reschedule and was told to still come. Well, when I arrived, they were closed ... gates up, lights out, no sign of anyone. To say I was upset was an understatement. If it wasn't for 2 people, I would not be writing a 5-Star post: Andy Bartoli (Finance Manager) and Marcos Morales (Audi Brand Specialist). I ran into Andy on the lot the evening I showed up and the dealership was closed. During the most frustrating of times, Andy apologized for the miscommunication and took the time ask me which cars I was interested in. He explained that he couldn't get the keys to them, however, he wanted to know which ones were of interest so he could make certain I was taken care of the next morning. He also took pictures of my trade in, VIN number and all so the sales team could take care of everything else remotely. Andy followed through and I received a call from Marcos Morales the next morning. Marcos made himself readily available and after negotiating price, terms, etc. he personally DELIVERED my 2013 CPO A6 to my house in Temecula. Not only that but Andy sent him with all the paperwork to be signed in the convenience of my home. Marcos then left with my trade in ... now that is service. Unfortunately, the A6 had a few repairs needed, however Marcos came back in a "Loaner" and took the A6 back to the dealership in Riverside to be fixed. Marcos followed up with the status of the repairs and is coming to my office in Temecula to deliver my car in exchange for the "Loaner." This review is a "Real Life" example of true Customer Service. Not everything is going to be perfect and life does happen. Though we had issues from no one being at the dealership to things needing to be fixed on a car just purchased, things happen but at no time did Walter's Audi not come through and "do the right thing," which I'm sure many would agree just doesn't happen any more. Thank to to the Walter's Audi TEAM from the Finance department to Sales, back to Finance and even Service. Everyone was on board to make things right and ensure i had a terrific experience. A sincere and well-earned shout out to Marcos Morales for simply "Making It Happen." Even on his day off he may not have been able to solve my problem but he put the wheels in motion to get it corrected. I am very appreciative of his efforts and would ABSOLUTELY recommend him to someone in the market for an Audi!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

2 Comments

sales Rating

Best shopping experience and assistance EVER!

by DitzyShopper on 08/02/2017

I don't write public reviews but in this instance I asked where I could rave about my experience with Walter's Audi and more specifically their salesperson, Isaac Ordinola. I went from searching for ,and getting ready to order a rare Q7 only to scrap that search then get him to research the eTron for me. Then when I showed up at the dealership unannounced, Isaac arranged for a great guy, Brett Mckinley to help me in his absence. THEN when I learned that I was eligible for a voucher toward a new car if I waited a bit, Isaac treated me with such understanding and respect even though I couldn't buy from him right away. I HAD to share my experience publicly because as a sales professional myself, I know great service when I experience it. With 7 luxury car purchases under my belt from California to Virginia to Nevada, I have NEVER had such helpful and kind service from an auto dealership.....and I still haven't made up my mind on a car yet! When I do, I'll drive from Orange County to Riverside to get my car from Isaac Ordinola and Walter's!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
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