Rusnak Pasadena Jaguar

Today 8:30 AM - 9:00 PM
Closed Now
Sunday
10:00 AM - 6:00 PM
Monday
8:30 AM - 9:00 PM
Tuesday
8:30 AM - 9:00 PM
Wednesday
8:30 AM - 9:00 PM
Thursday
8:30 AM - 9:00 PM
Friday
8:30 AM - 9:00 PM
Saturday
8:30 AM - 6:00 PM

Customer Reviews of Rusnak Pasadena Jaguar

4.9
Overall Rating
(10)
Recommend: Yes (10) No (0)
Write a review: Sales | Service
sales Rating

Best Car. Using Experience Ever!!

byTameka21on 11/08/2018

Mike and Sam were amazing, SJSU the finance manager can't recall her name. Mike was very thorough with every detail. Will definitely return to this dealership!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
25 Reviews
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service Rating

Unnecessary charge

byaararat14on 11/14/2018

I felt that I should not have been charged for the signal light bulb...it's a 2017 car, leased in 2017. I paid around $48 for the light bulb which is ridiculous. This should have been covered under the warranty. I was an Audi driver for 15 years, had 4 different Audis and this was never an issue. The Jag service advisor was great, no complaints but really it's not necessary to charge for a light bulb.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
sales Rating

Best Car. Using Experience Ever!!

byTameka21on 11/08/2018

Mike and Sam were amazing, SJSU the finance manager can't recall her name. Mike was very thorough with every detail. Will definitely return to this dealership!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service from Rusnak

byPasadenaJagon 10/20/2018

As usual, Rusnak Pasadena, and my service advisor Eden Esparza, exceeded my expectations. That's why I've been a satisfied customer fir 30 years!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Speedy Service!

byRubioProfSvcson 07/18/2018

Brought my car to the dealership early and only waited an hour and a half. What more can you ask for!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Happy client

byTavis141on 06/24/2018

Been a jaguar customer for almost a year and i must say the level of customer service is exceptional. Aside from performance, the service contributed to me picking jaguar over other foreign car companies

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Satisfied as usual

bymr_byron_bon 06/08/2018

Taking my car in for service has now become a comfort and not a task. I’ve owned cars for over 40 years and believe me this is the only way to go.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Top Shelf

byMr_Blueon 03/03/2018

Consistent - Convenient, Rusnak Jaguar has been consistently there with quality and just genuine kindness to where I find myself saying “Kool” whenever they come to mind.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Love my Jaquar Love Pasadena Jaquare Thanks to Mike

byDedree_Hoyton 12/12/2017

We have had Jaquars in my family since I was little. This is my second one!!! Mike got exactly what I wanted at the right price the first time I bought one and and he did it again the second time!!! I love my new car. It was ready on time, the price was great, the explanation of all the buttons and attributes of the car was great and I am so so so so happy. They really made it easy to buy my car. Finance was easy and explained it all. Thanks everyeone.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Exceeded Expectations

byValleyGirlon 10/21/2017

I have always been pleased with Rusnak Jaguar Service mostly because Eden Esparza excels at customer service. She is knowledgeable, helpful and always pleasant. The extra care and concern ensures even though Rusnak is not the closest repair location it is my location of choice.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

No other place to entrust your Jaguar with.

byLiontameron 07/16/2017

Runsak Jaguar is the absolute best with sales and service. Eden our service advisor makes the service experience seamless - with accurate quotes /timely and professional workmanship/ updated communications and placement in a loaner vehlcle. The staff is friendly and courteous. I've been a satisfied customer since 2008.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great service writer and service work

byJerryTr1on 09/14/2016

Took a little longer than anticipated, to get the work completed, but it turned out perfectly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Outstanding service at a fair price

byJohnGantuson 07/26/2016

Our service advisor, Eden, was professional all the way. She kept us fully informed on all stages of the service, and kept all time commitments made. We have had a Jaguar for 8 years and always through Rusnak. Sales and service are top notch! Thanks Rusnak and Eden!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

First Jag

byRodeocalion 07/05/2016

Igor and the team did a great job selling us our first Jaguar!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Sales Rating

byGloriaNeri1on 06/16/2016

Being in sales I know too well the expectations of what we would like to see in customer service. Abraham was out but still took care of me and Beandon was extremely helpful Thank you both for making the transaction easy

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Eden is amazing!

byluckymackeyon 05/02/2016

Eden at Rusnak is an amazing employee. She always takes care of me with clear communication and excellent work.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

great Service!

by1Ileanaon 04/16/2016

I was extremely satisfied with the Service Department at Ruznak Jaguar. The service manager, Tony Lopez, and Service Advisor, William Hsaio, are top notch! Excellent job! !

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Personalized sale

bydeedeecuson 03/14/2016

We had contacted the dealership and wanted to see certain Jaguars, detailing colors, packages, etc. When we arrived, our salesman had 5 Jags that fulfilled our wants. This shortened the time of decision for us.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Service with a smile

byGrayzladyon 07/12/2015

We only need to one in for our annual tune up/service and we always look forward to seeing the folks at Rusnak. First and foremost, Eden Esparza is a complete professional and a totally charming lady. She takes the few minutes that make you feel special then gets everything done in a timely manner. Not everything works all the time, so she is right there with a rental car so you can get on with your life while the guys take care of the car. And, a special shout out to George who drives us home and picks us up when we need those extra services. What a courteous gentleman he is. One wants to take the long way home, just to keep the conversation going. Don't ever lose George! Although we did not see Tony this time, he keeps the service department humming along and is always available to answer a question or show off a feature of the car. We love Rusnak and already recommend you to our friends.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Rusnak Pasadena Jaguar and Mr. A.- The Only Car-Buying Experience to Have

bytheyounginclaon 08/16/2014

When we went to look for a car to buy, we did not know who to turn to. We did our research, but there is only so much that research can help you. In the end, it is experience and understanding that will help in getting you the car you want and need. When we described our situation to Mr. A., he knew exactly what we wanted. He sold us the car that we needed, and it was better than any car that we researched or was even considering. This defining characteristic is why I would only buy from Mr. A. Rusnak Pasadena Jaguar dealership is amazing, courteous, and - rare in any dealership - fun. The staff there made us feel welcomed, their expertise is top notch, and their reputation is superb. All in all, Rusnak Pasadena Jaguar made me comfortable. The staff immersed me in the Jaguar legacy and Jaguar culture. That was important to me because I found out that I closely identify with everything that Jaguar stood for - elegance, class, and ingenuity. Should you go to Mr. A. a premiere, car-buying experience? Yes Should you buy a Jaguar for the ultimate, refined car experience? Yes Should you go to Rusnak Pasadena Jaguar for the ultimate car buying experience? Yes, yes, and yes!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Experience "ROAR" Five Stars

byRoaring11on 08/16/2014

From the moment I browsed the Rusnak website to my most recent service visit it has been an excellent experience. The level of professionalism demonstrated by Jeff A. during my vehicle search, during the negotiation process and even during my service visits definitely exceeds stars. After deciding which vehicle to purchase I made an appointment to finalize the purchase , unfortunately I was tied up in the office, Jeff went out of his way to deliver the vehicle to my office and completed all the paperwork at my desk in less than 10 minutes.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Rusnak Jaguar General Manager personal revenge

byranee1on 05/25/2013

I bought lemon jaguar one year ago which is at dealers place more than half the time.,normally they will drop the car home because I can not drive two cars.Last time they charged6000$ for no fault of mine & todaay General Manager of Rusnak Jaguar pasdena told since you wrote bad review about us we won't deliver car your home.I told him I am at work & tomorrow I am going out of countryx4days.He said we do not serve people who write bad review & hanged up the phone.If General Manager of Rusnak Pasadena dealer does not want to talk on professional level & takes personal revenge,what about subordinates.I am a physician ,I have to cancel my patient,other person I asked to give me ride has to pack up his work early Madhu

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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