Magnussen's Toyota of Palo Alto

Today 10:00 AM - 7:00 PM
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Sunday
10:00 AM - 7:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 8:00 PM

Customer Reviews of Magnussen's Toyota of Palo Alto

4.8
Overall Rating
(24)
Recommend: Yes (23) No (1)
Write a review: Sales | Service
sales Rating

Excellent new car purchasing experience

by kc2018 on 01/25/2018

I had excellent new car purchasing experience with Kai Zhu (Fleet / Direct Sales Manager) on 1/20/18. He replied to my email inquiries quickly; gave me good price quotes; had the car ready for test drive before I arrived. After I made my purchasing decision, he prepared and completed all the initial info / paper work quickly and accurately; then got the car cleaned / detailed and ready for me to drive off. My entire purchasing experience was smooth and fast (only a couple of hours); and I am very happy with Kai Zhu's excellent customer service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
64 Reviews
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service Rating

Car service

by Popsicle on 01/27/2018

Magnussen Toyota had great last minute availability. I came in to get my Prius services for general maintenance. Jared Weber was amazing to work with. He helped me pick out a service package that was right for me and threw in some extra work and charged me less than he quoted for the work done. I've been to Magnussen Toyota a couple times before and I'll definitely be going back!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent new car purchasing experience

by kc2018 on 01/25/2018

I had excellent new car purchasing experience with Kai Zhu (Fleet / Direct Sales Manager) on 1/20/18. He replied to my email inquiries quickly; gave me good price quotes; had the car ready for test drive before I arrived. After I made my purchasing decision, he prepared and completed all the initial info / paper work quickly and accurately; then got the car cleaned / detailed and ready for me to drive off. My entire purchasing experience was smooth and fast (only a couple of hours); and I am very happy with Kai Zhu's excellent customer service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Great service and quality work

by CSCooper on 01/25/2018

Toyota of Palo Alto and in particular Dennis McConnell (service manager) have always provided great service and quality work on the 2 Toyota trucks I've owned over the last 27 years. I travel across the bay to have them service my vehicles for a reason. If there is a problem, it is handled immediately and taken care of. My trucks have lasted 350K miles because of their maintenance.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

They did Good

by skydancet on 11/14/2017

Toyota Palo Alto always does a great job under great pressure. Howver, the lines in the morning prove how in demand they are. Only suggestion to to the owners is they bring more shuttles online & clean up their waiting room. Water tastes bad

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience

by coolbeans on 11/09/2017

Was looking for a Toyota Rav4 hybrid to replace my 14 year old Rav4. Chris Rose was the representative who contacted me and was not pushy about selling a car. He was great and was patient as we haggled the price back and forth. Not only that he did not mind letting me wait while I contacted the other Toyota dealership to see what they could offer. He was helpful in showing me the features of my new vehicle. Would definately recommend him to anyone who is looking to purchase a new vehicle from this toyota dealership. The entire staff there was really helpful

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent service

by Gabriel on 11/09/2017

That was my first time I brought my car to Magnussens Toyota for maintenance and received and excellent service . Michael Gadja was always attentive and gentle, informing findings, recommending solutions and proactively order the required part. Thanks a lot to Michael and Magnussens, they exceeded my expectations. Congrats..!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Service at Magnusson's

by mandymac on 10/02/2017

Randall Ricalde provided me with timely and courteous service when I brought my car in for a standard check up. I was able to wait for the car and all was completed much sooner than I had expected.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Toyota Palo alto

by Edrunb75 on 08/27/2017

We purchased our vehicle at this dealer in 2009. We have been going there for service ever since. I have worked with Dennis Mcconnell for the past several years and he has done a fantastic job as a service advisor. He is always prompt, courteous and makes sure our car is ready on time. If there is a problem he takes care of it right away.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2017 Toyota Highlander Hybrid

by Hybriddriver on 07/20/2017

New exaccly what kind of car I wanted and went to a couple of dealers to compare prices and service. Easy decision to choose Magnussen's Toyota as family-run business with special attention to customer's needss. Sophia Uglava did an awesome job.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

My new "used" Prius

by 6alive7 on 07/11/2017

Even though I dealt with more than one Toyota dealership, I returned to Eugene Louie, because he was kind, considerate, and extremely helpful! I would recommend Eugene to anybody.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Window tint done

by DeeRezz on 06/17/2017

They gave me an accurate time frame of when the work was going to be done. It was pretty spot on, they also had a covered rental car that I was able to use while the car was getting work done. Everyone was really nice and helpful. I definitely recommend them, it seems like they get pretty busy around 3-4pm I would set an appointment and get there early.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Camry purchase

by Louise7 on 06/13/2017

Excellent customer service from Eugene Louie. Eugene was a true pleasure to work with; he made the experience of buying a car delightful. He even had support staff take time to share knowledge with my son, a first time buyer, on how to build credit. We bought a great car from a really great person. We highly recommend buying from Toyota of Palo Alto. Make sure to ask for Eugene!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Service Fast - Said Abbas

by Sierra395 on 03/21/2017

I worked with Said Abbas and did most of the leg work and all of the price negotions over email. I really appreciated this as it slowed down the negotions process for me and gave me time to think through the deal. It also made picking up my car a breeze. Said was easy to work with, I didn't feel pressured and he really worked with me.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Dennis Mcconnell, great service

by ToyotaSienna on 03/19/2017

I have been working with Dennis for over 4 years after buying our Toyota Sienna and Dennis is upfront, honest and works hard.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service Appointment

by girijasister on 02/01/2017

Randall Ricalde is a very caring & supportive service manager.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Very satisfied

by HL_in_MV on 01/19/2017

Alex Ramirez provided appropriate action and completed it in a timely manner for my car's issue. And he also explained what was wrong with it to me and responded to my questions properly. He did a good job.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Very helpful and no pressure

by G____Chan on 01/12/2017

Thank you, Magnussen's Toyota, for a great buying experience. Darryl Starry was very helpful, solicitous, and made arrangements for me to have my car get outstanding detailing. I'd definitely think about Magnussen's Toyota for a future car!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Very satisfied

by Bill_from_MV on 11/04/2016

I brought my 2004 Corolla in for maintenance. The service manager, Alex Ramirez, was great - professional and friendly. Everything went well. Alex even noted that one of my license plate lights was out - great attention to detail! I will definitely go back.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great service, timely communication

by Fan_Zhang on 10/31/2016

Said Abbas of Toyota Palo Alto helped me find an auto glass shop to replace my corolla's windshield. Communication was timely and effective. I got my windshield replaced soon after contacting him.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Fast + Honesty. Just what I wanted

by LolSpan on 10/31/2016

Worked with the highly responsive KZ (Kai Zhu.) I knew what I wanted in a new car and this dealership had it. Via email and text we quickly negotiated a price and a time I would come in. KZ was prepared and very easy to work with. He respected our time. The entire buying process was transparent and I would buy from him again in a heartbeat.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Misrepresented Stock

by Hard2Handle on 05/19/2016

I inquired about the availability of an auto listed on Edmunds, even though I highly doubted that such a great, low mileage, great looking, Toyota Sequoia would be a ail able weeks after it had been posted. An immediate response informed me that the car was still available, and several e-mails and texts, requesting appointment times to see it, were received in 10 minutes. I had scheduled the next day at lunch, and ten minutes later was informed that the car had just been sold. A follow-up message was received, reminding me of my noon appointment to view their fine selection. I responded with my dissatisfaction, and asked that I not be contacted again, only to receive yet another message explaining that there were numerous parties interested, and that the car sold quickly. You be the judge.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
about our dealership

All of us at Magnussen's Toyota of Palo Alto wish to express our sincere appreciation to you for visiting our dealership. We have complete confidence in the quality of our products and a total commitment to your satisfaction.

Our commitment to excellence combined with our updated and expanded facility, and outstanding staff, provides you with an unrivaled car-buying experience. And with us, even having your vehicle serviced is an easy and enjoyable process.

Bernard L. Magnussen

President

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Amenities
Complimentary Coffee
Rental Car Service Onsite
Cable Television
Customer Lounge Area
After Hours Drop-Off