Anderson Honda

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Customer Reviews of Anderson Honda

1.0
Overall Rating
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Recommend: Yes (0) No (1)
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60 Reviews
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sales Rating

Finance guy Sanjay : Beware of car alarm and extended warranty

by honda_buyer on 01/02/2017

Finance guy Sanjay forced to purchase warranty and car alarm for $3785.00. Sanjay deceived about manufacturer warranty that it will not cover honda sensing after 1 year. Also said car alarm will be free after discount,but it costed $995 and warranty costed 2785

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Say No to Karr alarm. I dare you.

by moonkid on 06/24/2015

Very pushy about add-ons. Can say "no" just once. If you like to spend $23000 on a car you are purchasing for just $19,000, then this is the dealership for you. Not for me!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Responsive, good service, and honest salesmanship.

by eun1 on 12/01/2014

I bought my Honda CR-V through Wesley Nunes from this dealership. He was the most prompt dealer from the dealerships in the Bay Area I have contacted. He gave prompt quote, readily lowered price to reasonable rage. He clearly explained about all the fees and necessary procedure with an understandable terms(No hidden fees that came up later in the process). He provided excellent service through out the process; from showing the car, test driving, doing paperwork to cleaning up the car and discharging the car. I am impressed how he took his time to carefully explain how to operate the car and program the electronics before releasing the car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experience!!

by janicerose on 08/25/2014

I bought a 2014 Honda Sedan car from George W. at Anderson Honda, in Palo Alto, last week. I talked to a number of sales people at other dealerships and George was my favorite. He was honest and upfront. There was NO pressure. He emailed me the better weekend rates, so that I would get the best deal. I am very happy with my car and highly recommend Mr. W.!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

A bad experience

by usedcarbuyer6 on 07/28/2014

Used car buyers please stay away. I visited to buy a used car. There were multiple issues with the car. Upon reporting the same, i was assured the same will be fixed in no time. I had to face the sales guy's rude remarks(Lee, Used car manager) while trying to negotiate and get a deal. I was denied finance or credit card use. The website clearly says 30 Sec Credit Approval. BTW i have a decent credit score. I ended up buying the car hoping the dealership will fix the issues which i have reported. To my horror, the car was kept for 6 days and yet it is coming out with the biggest issue still existing. Mind it it was not with engine or transmission, all were minor issues related to Doors and body. Thanks to Danial who could resolve all the issues in one day. The staff refers to cities like NewYork or Boston cities as the source of data for suggested used car prices shown in Edmunds or KBB. So Naive. They have no answer when i said, you have to give the zip code for reference! Have been a true Honda fan till date for over past 10 years and have been more impressed with service and people than the car itself. This time my trust is broken.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
service Rating

got a great service here

by CHIH_CHANG on 07/24/2014

Tim K. is the service manager at Anderson Honda handling my service. We have a simple oil change and a Honda re-call repair done with the help of Tim. Tim is very helpful in setting up our appointment over the phone. When I brought the car into service, the prep paper work is done swiftly and in great mannar. I got my car back before the promised time. I like Tim's service. What else one can ask? I will definitely go back for next car service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Check with Anderson Honda before you buy elsewhere

by 00harvey on 07/08/2014

I compared prices on a new Honda Accord all over the Bay Area and from Consumer Reports new car buying service. Anderson had the best price. Les S., the salesman I worked with, told me the price at the start and stayed with it. He told me a lot about the car's operation and features and provided excellent service in general.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Early June 2014 Honda Odyssey 2000 100K service

by Vic2014 on 06/25/2014

Tim K. helped me out with the service. He was easy to talk to and he gave me accurate initial quote and follow up with additional recommendation/quote for newly discovered problems. You will discover total trust once you talk to Tim.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Steve S., Service Advisor, provided excellent service

by LOL99Honda on 06/11/2014

Brought in to Anderson Palo Alto on 6/10/14 my 15 yr old Honda Accord due for recommended major service. Steve S. listened carefully to my only major problem - very hard to explain but louder than normal constant noise when driving on any type surface. Steve suggested that the service tech, Vincent R. (I know his first name began with a V - apoligise if I have it wrong), who was going to be working on my car first drive with me in car to listen for this noise before he started. He heard it!! Suggested that it sounded like a front left bearing problem. Turned out after checking the left bearing was OK BUT the right bearing needed to be replaced. Obviously went the extra step to check both front bearings and only replace the wore one. Yeah --- picked up the car, no more excessive driving noise -- car drives like the day I purchased it. Thank you Steve for going the extra mile to suggest the service tech and I drive together. And thank you Vincent -- for solving the noise problem. A rip-off service place would have replaced both!!! I've gone to Anderson for 25 years to service my Hondas and I've always had a great exeperience. Thank you Steve and Vincent!!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Honda CRV 2014

by smelltheroses on 06/09/2014

I have never purchased a new car before so was not sure what to expect. I was so pleasantly surprised with my salesman Les S. and his professionalism, knowledge and courtesy. I left a very happy new car buyer. Thanks, Les

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Happy customer

by mkr2 on 05/23/2014

Sam E. was unbelievable, the best salesperson that I have met in my life No hassle, best price and most importantly no pressure. He was there for me, answered all my questions, honored the quoted online price which was the best price compared to the rest of the Bay Area Honda dealers I was in and out with a smile not a nasty headache as in my prior car purchases. Also 5* for the finance team did not pressure me to buy additional crap and got me out in 5 minutes

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Thanks Les C. for the great experience

by AWWANG on 05/14/2014

Les has been straight forward from the get go and not trying to play the back'n'forth game. It's an eye-opener for the car buying experience. And the price is right-this is a dealership which seriously wants your business. Some other dealers' quotes are really high and they offer to match the lower price. In my opinion unless they can beat and not just match the lower price otherwise it makes no sense to penalize the dealer who offered the lowest price at the first place. And quoting high first and trying to go down later is just wasting everyone's time. I'm really happy with my '14 Odyssey purchase at Anderson Honda and this would not happen without Les' dedications and efforts. So go ask for Mr. Les Clair and you won't be disappointed.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Service!

by TandL_PA on 05/09/2014

We bought our car at Anderson Honda and bring it back there for every service since several years. Tim K. took excellent care of us again. He patiently explained all services that should be taken care of immediately and some maintenance items that would be necessary soon. It was a great experience again and we will be back! Thanks, Tim!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Service!

by TandL_PA on 05/06/2014

We bought our car at Anderson Honda and bring it back there for every service since several years. Tim K. took excellent care of us again. He patiently explained all services that should be taken care of immediately and some maintenance items that would be necessary soon. It was a great experience again and we will be back! Thanks, Tim!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

top rated service

by gjk5 on 04/22/2014

Without a doubt, Steve S., provides first class service that is tops in my book. I completely trust his judgement and feel he provides the best service anyone can ask for. Because of Steve, I would seriously consider buying my next Honda from Anderson, even though I have a personal friend that owns a Honda dealership in another county. Thanks for your help Steve!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Our best new-car purchasing experience so far

by Emil88 on 12/26/2013

Requested a quote and info online, and got their prompt responses within a couple minutes. Our salesman, Jeremy W, quoted us a reasonable price via email. We dropped by their dealership, and from test driving the car, to the paper works, and to the delivery, it was pressure free and hassle free. No hidden cost, no traps, and very straight forward process. Jeremy helped us throughout the whole process politely and patiently. Our best new car purchase experience so far.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Satisfied customer

by mattquail on 10/17/2013

Treated well, courteous staff, job done with no hassle - all make me a satisfied customer. Thanks especially to Steve S. !

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Most straight forward car purchase ever

by mgeurts on 10/07/2013

Jovi got in touch with me after the USAA carbuying service send a request out for me. They honored the price set by USAA, delivered the brand new Oddysey within 24hr after the request was send out, for the price agreed. They found me a better financing deal than USAA could give me, and got me out of their lot within 2 hours (including the full detailing done). Really very pleasant.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Happy owner of a nice RX330

by oholgie1 on 09/29/2013

Had a very pleasant car purchase at Anderson Honda, Robert S. was most helpful in showing me the Lexus RX 330. I had a lot of questions about the car. He worked very hard to find the answers to my questions. I hadn't bought a car from a dealers in many years. I would recommend that you ask for Robert to help you in your next purchase at Anderson Honda.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

New purchase

by PayamE on 08/26/2013

My wife and I went to Anderson Honda to buy a minivan. Robert S. welcomed us and promptly answered all our questions. He gave us a great deal on the car, and we drove off the lot with the new minivan. Robert is a fantastic sales guy, he listens and answers all your questions. At no point did we feel like it was a high pressure sale. I would recommend other to go and talk to Robert.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great service and great car

by RaviTiwari on 08/26/2013

I really like the service of this dealer specially sales person Sunni D. who explained me all features of my new honda crv. He was friendly and having a great detail vehicle. Good Job Sunni.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
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