Cartoonishly high pressure sales tactics
I was really motivated to buy a used car. I call and they tell me their rock bottom price on the one I was considering was the same prices as listed on the internet. I go to check it out. When I get there I see that they even put an artificially and ridiculously inflated price sticker on the car to make the quoted price look good. (lol) The thing is, their "rock bottom" super sale price was a good $500 over the top end of KBB for that model/year/mileage/CPO status. Nope, they tell me, they can't go lower - well maybe by a couple of hundred dollars IF I bought right then and there - look how that guy is going to go test drive it now, better hurry! Next day I see on the internet that they've lowered the asking price by $500. Which is really still too high for what it is. The over-the-top sales antics would have been funny if I didn't walk out of there still needing a car. *smdh*
Bait and Switch, Sleezy
I had a firm quote for the exact vehicle I wanted, in writing. I showed up and was ready to buy. All of a sudden the internet manager told me he'd "made a mistake" and the car was going to cost me $1800+ more than his written quote. Yes, he saw his written quote and admitted that he'd given me that price. But he refused to honor his own quote. Does it get any more sleezy? Disgusted. Wish I could give ZERO stars. Read all the horrible reviews and STAY AWAY!
Falsified Car Fax Reports - Low Ethics
Presented a fake car fax report, did not repair outstanding items, lied about the condition of the car I purchased. Basically, lowest of the low. They will take your money, sell you a unsafe - not driveable car and will take no responsibility. Once I brought all these issues to the GM he promised me things would be taken car of. Made an appt, nothing was taken care of. They didn't do the repairs, didn't fix the problem and are still trying to get more money out of me. Do to this experience I am out $18K and in the process of filing claims with the BBB and the state attorney general's office. Save yourself the headache, go anywhere but here.
no purchase but communication was not great
Was emailing sales to get info, and once i told them what i was looking for price-wise, we had nothing to talk about since i was told good luck searching. This was fine by me. What annoyed me was that the Internet sales man didn't comprehend what i said at all, and rather than confirming he accused me of hiding something, and said i was wanting to buy a car for 3 weeks..... It had only been barely 3-4 days of talking because i was working in between. I was so confused and just moved on. Very weird. We had a short email thread- couldn't you see i was not giving you the run around for 3 weeks? When i clarified myself i got no further email response, though in same email I did say i'd look elsewhere. I'm not sure what happened here- things were great till i mentioned a competitor's quote. Other dealerships acknowledged my wants and told me where they could meet me price wise, regardless of whether or not i was given a quote already. Here, seems like they lost patience or something and told me good luck. I can't talk for in person or purchasing experiences.
Worst sales experience
The salesmen and financing team here are the most dishonest and scummy in the industry. I went in for the purchase of a civic and walked out after 2 hours of putting up with every sneaky sales tactic they attempted. While walking out all 3 salesmen chased after me to tell me they were sorry and were ready to make the sale. No dice. Stay away.
Reflective of a horrible city
Male said to me, "we don't want your business, leave us alone" and hung up
Off my list forever
I went in today to look at a CRZ. A saleswoman was very helpful, took me on a long test drive, and was generally first-rate. I wasn't ready to make a decision yet -- still considering several vehicles -- but this was a good first step. That is, until she introduced me to her sales manager, which she said she had to do before I left. The first words out of [non-permissible content removed] mouth were, "Would you make a deal today if I took $2,000 off the price?" Having spent some time with the saleswoman explaining my shopping process, I really didn't want to get into it with this guy, so I said, simply, "No." He then began to argue with me, I said I didn't like being railroaded, and he began to yell. I left and will never, ever go back. The whole encounter lasted 2 minutes, but was a textbook case of everything people hate about car dealers. Yuck.
The main reason I wanted to purchase another Honda was because of dependability. I had a 1983 Honda Prelude that I drove for years without mechanical issues. I still have a 2000 Honda Accord EX-V6 with 240,000 miles and it runs great. I bought this car brand-new and it still has the original engine and transmission. So, I went searching online for another Accord and found a 2012 Accord EX-V6 in a polished metal color. I called the Honda of Oakland and Hocine S. immediately responded to my inquiry. He asked when I might be able to come in for a test drive. Hocine mentioned that the car was in great shape and I just needed to see it. Hocine met me at the dealership on his day off to show me the car. We went for a test drive just before he walked me through the used car buying process. He introduced me to his manager Carl who took care of the options and initial price workup (thanks Carl!). Everything was organized and the deal went smoothly. Most importantly, my family is very happy with the car. I must say that there were several other dealerships that I contacted and for some reason things didn't go so well. I was pre-approved with a car loan and intent on buying an Accord, but that didn't seem to interest certain dealerships. I will not say ill things about a dealership, but a few need to get with the program. I work in a customer oriented business and who's always right? I will absolutely recommend Honda of Oakland to my friends, family members and anyone interested in buying a Honda. JV
Best experience at a Dealership
I went in to trade in an older Honda for a newer one, specifically to get a coupe as there had been a shortage the previous year. And, I had pretty specific payment criteria. The staff at Honda of Oakland, Alex and Roger, went above and beyond to get me into the coupe I wanted while staying within my means. Aside from that, they were extremely personable and maintained a tone of calm professionalism throughout. The last bit was huge for me. The previous time I had to go to a dealer was not this way and I utilized the help of an employee to get me out of the dealership in a more timely manner....
Found Daniel on Craig list. Called & told him I needed a price for a 2013 Honda Accord Sedan Sport model. He quoted me a price in no more than 3 min. The price he told me was $1,000 less than the 4 other dealers in San Jose or near area. I didn't believe it at first because it was too good to be true. I drove to Honda of Oakland & met with Daniel. I bought the car for the exact price he promised me over the phone. He was quick, honest, professional and confident and friendly. Later, I met with Finance staff Angel P. He too was very nice, friendly, helpful and sincere. He did not pressure us to buy any extra extended services but we did because he gave us very good deals. Wow...it was a GREAT experience! I highly recommend Honda of Oakland especially Daniel T. & Angel P. If you want a great deal & good services call Daniel. Thanks guys! I love the car! Mickey from San Jose
A Breath of Fresh Air - *Honest*, friendly, knowledgeable, helpful and FAIR
This was my second experience in buying a used van from a dealership, and I ended up making the largest purchase I've ever made in my adult life. We needed a van in which to transport two electric wheelchairs. We had been vacillating between the two primary options we saw: 1) Purchasing something *very* used, on Craigslist, for next-to-nothing, which would either require a lot of $ spent on repairs (in an unpredictable fashion), or would only last two or three years, or 2) Going through a dealership, and spending 5 to 7x as much, but getting something that would last ten, fifteen, even twenty years. One deciding factor was receiving a letter of pre-approval from our bank, towards a car loan with this dealership. With that in hand, we went to their (well-organized, and very informative) website, and researched all of the used vans they had in the category that would meet our needs. We determined the one that was most likely to fit our needs, *and* the one that was most economical (they were not the same one). Then we contacted the dealership and determined a good time to come in to view our options, and to confirm our pre-approval. The salesmen we dealt with (and there were several, as we came in near a shift change, and had very specialized needs) were *all* friendly, courteous, helpful and knowledgeable. We were clear about what we could and could not afford, and why. The salesman in concert with his Manager, reviewed our pre-approval, and were able to direct us towards the van they believed would best meet our needs, functionally and financially. It was the one *we'd* determined was best! (The slightly more expensive one.) We vacillated some more, because we were uncertain of our ability to comfortably meet the payments for it. The salesman and manager, and then the Financial Officer, were able to assuage our fears and concerns, *comfortably and safely*, and through their hard work and compassion, we were all able to come to an agreement that was within our safety levels! And in addition, they were able to address other concerns we had, and solve other problems we had! I don't have the proper words for my level of gratitude towards *everyone* at this dealership who was involved in helping us to complete the purchase of our van. In the week since we purchased it, it's already exceeding our hopes for it. We couldn't be happier! I wish there were a way for us to provide contact information in this post (it's against forum rules), because we would be *thrilled* to give a personal reference for anyone considering doing business with this dealership. If you choose to do business with Honda of Oakland, you *will* be pleased and satisfied with the help and service you receive. Safe, friendly, kind, courteous, knowledgeable. Everything you could ask for.
No Hassle, Great Deal
We arrived at the dealership with the intention of just looking, but we ended up with such a great deal - we couldn't pass it up. Our sales consultant was Derwin Rountree who turned out to be a well meaning guy who took good care of us. He was polite and hospitable, and closed a deal with us in a record amount of time. It was surprisingly hassle free. We met with two different financing people and both of them were really nice as well. Overall, very impressed with the dealership and their employees. A big thanks to all!
If you go, ask for Ben Wong
Thanks to this board, I negotiated the same price that another buyer got from him on an Odyssey Touring no Pax... $34,000 (b) or $35,000 (l) (with buy/lease incentives included). And, this was over the phone! Nice guy, no b.s. and returns phone calls, something many other Bay Area dealers don't do. I'm still waiting for my color choice to come in but my friend bought the same car for the same price the very next day - in and out in one hour, great experience.