Think Twice Before Buying a Vehicle Were!!
Wish we had done a little more investigation on this dealership before walking on the lot! Just had the worst car buying experience of our life (not hyperbole - and we buy cars pretty regularly)! In our opinion, they were actively deceptive in the transaction (looking into recourse). One would have thought the days of the proverbial "used car salesman" were a thing of the past (I know, I'm being naive!). DO NOT DO BUSINESS WITH THIS DEALERSHIP! Honesty, Transparency and Integrity are three things WE did NOT experience here.
Worst dealership ever
From top to bottom this is easily the worst car dealership I've ever dealt with. I bought a certified pre owned 2013 Ford Focus 8 months ago with 20k miles on it. Since then the transmission module has gone out 3 times, which basically renders the car inoperable. It won't go in reverse, won't start most of the time, and if I'm lucky enough to get it started, it fails to accelerate properly and sputters the entire time I drive. It's a lemon, no other way to put it. To make matters worse, the wait time to have the car repaired is always ridiculously long. Transmission modules are such a common problem with the Ford Focus that Ford's mechanics can't keep up with all of the repairs needed. The last time I needed it fixed I was forced to wait almost a month from when the problem started to when it was finally repaired. If this isn't enough of a problem, the service station at this particular dealership is awful. Being that my car is still under warranty and I live close to the dealership, I've brought it here both times I've needed repairs. Big mistake. After my most recent transmission module replacement, I got my car back on October 19th. On November 13th, the transmission module went out again. The constant stream of problems led me to question the mechanics at Sunrise Ford in North Hollywood, so I took it to two other mechanics to have it inspected. One was my personal mechanic and the other works at a different Ford dealership. That's where things get really bad. Without telling either mechanic about my car's history, they both asked if I'd had the car worked on recently. When I said yes both mechanics told me that whoever worked on my car had no idea what they were doing. They both pointed specifically to wires that had literally been taped together. This obviously caused a number of problems. Namely, the wires melted from the heat of being taped and will be impossible to work on in the future. They'll all need to be replaced. To top it off, one of the wires they taped together was part of my security system. The security system no longer functions because that wire melted too. I thought this information would be enough to get priority if I took my car back to the original dealership, but that also proved to be wrong. When I went back to the service station that had originally worked on my car, Lee, the manager of the service station, told me that I had purchased a used car and I had no way of proving they had done the terrible work in my car. When I explained to him that both mechanics told me the problems were caused by work done recently on my car, he basically called me a liar and questioned how I was able to have the car looked at by two mechanics in only a few days. He offered no apology and told me I could bring the car back December 6th, two and a half weeks from now, if I wanted. He then told me the transmission module might not be the problem and tried to get me to spend $150 on a new battery. He couldn't have cared less about helping and I'll never bring a car back to this service station. They are completely inept, and I have two mechanics to back me up on that, one of them even works for Ford. What's hard to believe about this dealership is that the salesmen are every bit as bad. Every time I've taken the car in, the first person I've spoken to is the salesman who sold me the car, Gio. Every time I've come in, he's made it perfectly clear that he is completely uninterested in helping. Today, after explaining all of the problems that I've had with the car he sold me, he told me I should go to Horizon, who they partner with, and rent a car for $25 a day. Then Gio told me he had no idea transmission modules were such a problem when he sold me the car. For reference, Ford has extended the warranty on transmission modules and has been forced to buy back thousands of cars for this exact problem. Either Gio knows nothing about the cars he sells or he's [non-permissible content removed]. If I had to guess, I'd go with him being [non-permissible content removed]. He honestly could've just given me the finger when I walked in this morning and I would've felt the same as I did after talking to him. In summary, this place is terrible. They sell lemons, they make no effort to remedy their mistakes and they generally don't care about their customers. I have an appointment at a different Ford dealership on Monday to have the car serviced. Hopefully they do a better job, but with how awful this dealership has been, I'm not holding my breath. I can't imagine buying a car from them, or any other Ford dealership in the future and I honestly just hope the car I bought 8 months ago lasts another year. If you've had any experience similar to mine, get in touch with a lemon law lawyer. I've spoken to a few and after describing my situation they've all basically assured me I'll get a nice settlement from Ford once everything is said and done.
RUN and do yourself a favor, go to galpin
DO NOT under any circumstance stop by this dealer. Go to Galpin which is at most, 15 minutes away. I cannot stress this enough. I went in, in the month of October, purchased a Nissan Juke. They FORCE you to purchase $1000+ worth of aftermarket stuff you do NOT want. (1) $600 for something called VTP Protection. Regardless of what they say, this is AFTERMARKET, looks gawdy as possible. Modern cars come with more than enough theft prevention features. Also, since this is aftermarket, it will void the warranty if that part causes issues. (2) some door etch feature, that they can claim is on it, but theres no way of verifying. This cost $400. (3) Door guards. This will set you back $200. Go to autozone, buy the plastic ones that cost $15 a pair. Second, Art(in) B. Is [non-permissible content removed]. he claims to have been the saleman that made a deal with me, but in fact was not. I informed the salemen, the only way i would walk away with a new car, was if they gave me a second key. I had a agreement, in which i would pay $125, and they would reimburse the remainder . After 4 weeks of radio silence, Artin, very rudely and arrogantly informed me, supposedly he only said he would pay for parts, and not Labor for a key -__-. The key has a transponder, which is roughly $200. yet he refuses to honor the agreement. I have the full unedited conversation recorded, so message me, and i will gladly provide it. In it, he basically flat out says my concerns or my needs are not important because he has customers he needs to attend. He rudely placed me on hold without my consent or asking. Artin is [non-permissible content removed] and would gladly sell his mother for a quick buck. Do yourself a favor, and STAY AWAY. one more thing to note. The Nissan Juke i purchased, was $15600 sticker price. I couldnt negotiate, because "this is below auction price, and we aren't making money on this" . They felt the need to constantly mention that, as if I had forced them to advertise it at that price. Set the price at whatever you are willing to sell it for. i, as a customer do NOT care if you as a business, lose money on a sale. i am simply there to purchase what you are offering. anything past that, is your problem.
DO NOT GO TO THIS DEALER! Anywhere else.
Put a deposit down 7 months ago for a Focus RS and they kept saying cars were coming for months. Then find out they sell the 2 coming in that they had provided me with their Vin numbers. Shady tactics to squeeze more money out of the sale with someone else. No apologies whatsoever from them, Go to Galpin or anywhere else!
I would give Sunrise zero stars if possible but unfortunately I have to give them one. On my brand new Ford F250 Diesel 4x4 El Nino started to come inside through a bad door seal. I promptly called the deal and let them know what was happening and told them I would drop the truck off the next day, Wednesday. The truck was dropped off and no one looked at it until the following Monday..... then they replaced the seal and my truck was ready the next day, Tuesday. Why does it take a whole week to change a seal that I could change in under a hour? I was also told that they did 4 water tests on it to make sure the problem was fixed but I find that really hard to believe seeing that there is still dirt on the side of the truck from a trip I took right before dropping the truck off. I am done with this dealership. I recommend going anywhere but Sunrise. Also, Sunrise doesn't give a [non-permissible content removed] about their customers. They don't care if you complain, I know thy won't care about this review and i know this won't show up on their website with all of their 5 star BS reviews they probably wrote themselves/had their friends write. I'm upset I gave them my business when I purchased my $60k truck from them.
Run Run Run away as fast as you can - to Galpin or any other Ford Dealership. These guys are [non-permissible content removed] and have damaged my credit - causing me a tremendous amount of frustration in cleaning up THEIR MESS! Manager did not listen when I told them I already had a Ford Escape I was paying for through my bank, Chase. I would get another loan from them through my branch manager. Instead he ran upwards of 8 credit inquiries with banks seeking loans - all of which diminish your credit!!!! They are sneaky, duplicitous and could give a [non-permissible content removed] about the customer - it's all about doing the deal and making $$$$. That's all you are to them - a big, fat DOLLAR SIGN! So go anywhere other than this dealership!!!! MAJOR RIP OFF!!!
Transaction smoother than ordering a Frap at Starbucks
AMAZING SERVICE. Nick Magill, Internet Sales Manager provided the best service and helped me throughout the entire purchasing process. He is a man of his word and promised to get me in and out quickly due to my prior engagements for work. I was done in under an hour! There are no gimmicks, and the offer that was promised to me via Email was the same deal I received when I arrived to sign. I do not have the best credit and was still taken care of and treated as their No. 1 customer. When I was brought to financing, I was expecting a long, grueling process of unnecessary "upgrades" and pressure, but that was not the case. Ruben Gonzalez in Finance did a fantastic job of helping through the process to ensure I was completely satisfied. He was friendly and helpful. Overall - It was the absolute best experience from ANY Car Dealership. There is no comparison. I will definitely come back when my 2nd car is ready for an upgrade. Thank you!
Marco WaterHouse is the best. He worked a great deal for me. I appreciate him. Thanks again Marco... Love my car...
Not your typical dealership
Totally loved Sunrise Ford. Informative. Not the typical, give us your keys, and hold you there dealership. We got the car we wanted and a smoking deal. We love our Ford Fusion Energi.
lack of responsiveness to concerns
Dear owner/managers Just FYI, doesnt matter either way if the deal goes through, I am a previous customer who leased a 2013 CMAX Energi, along with a customer who just referred a friend to you guys, and he purchased a car, so I guess you could consider me at least a good customer. We stopped by yesterday to take advantage of a free gas card offer your dealer sent us, which we did. After talking to your new salesman Nick, he of course went and got his manager, Alex??? to of course do "the pitch" Well, each time we said we were leaving, Alex (we think his name was) said numerous times how about if he could put us in a new CMAX for the same exact price per month and "No out of pocket $$$$" (in front of your salesman, me, and my wife" Well after starting to leave again, the "come on in and lets look at it" pitch happened. Now, all of a sudden, there are costs of $1800..... So needless to say, we left with the intention of coming back in BUT ONLY if the deal is as per the below. Since wasting our time in there for so long yesterday I countered with the below, as I see your salesman's original pitch of NO OUT OF POCKET is sincerely a sales ploy, so we are a little disappointed in this overall situation. 1. he said for sure there would be the same exact CMAX available today (now its Tuesday 2. he wouldnt sway on the $1800 EVEN THOUGH he insisted it was NO out of pocket 3. I just told him I would even NOT NEED a full size moon roof, which well discounts the overall cost We know there are sales tactics, but TOTAL inaccurate, false, misleading, statements, should not be made. Your move, sincerely past customer
This dealer WILL rip you off l
I bought a new 2014 Transit Connect here, recommended through the Costco program. I bought a ton of overpriced upgrades and they added a security system and gap insurance that I specifically said I didn't want. It took over 6 months for them to reimburse me. At 7k miles i got a flat tire and found that I had no jack in the vehicle. The sales manager said that they would not give me a jack because I should have noticed when I bought the van. Any positive reviews of the dealer are probably from sales staff. Remember, in California you haven't bought the car until you drive it off the lot, even if you have signed a contract. Avoid this place like the plague.
2nd car purchase
I purchased another Ford Fusion Energi Titanium from Tim McCartin Internet Director. Thank You for a another great experience. You and your internet team made this another reason I keep coming back to Sunrise Ford NoHo
Mitch was such a big help. He was patient with me and all the obstacles I had trying to buy my car. He was so knowledgeable about my car and all the other cars on the lot I had questions about. He did more than I ever expected a sales man to do to help me buy a car. My experience wouldn't have been the same if it wasn't for Mitch. Thank you Mitch and thank you Ford.
Service that brought tears to my eyes
I was recently involved in a vehicle accident where I was rear ended. The insurance company totaled my car and I immediately went into a lot of fear! first because it's been a very long time since I have been without a car and I had no idea how I was going to get around. I have a very busy life and having transportation is extremely essential to me fulfilling my daily responsibilities. A good friend of mine suggested I go to Sunrise Ford and look for a car there. Now I had been to car dealerships in the past, recently in fact and I kept getting turned away for various reasons, so I was skeptical and almost positive this would be the case here as well; however, this is where Marco Waterhouse comes in. This man made me feel important from the moment he said hello! He took the time to show me the lot and explained very clearly what my options were. I felt hes genuineness which made the entire process and experience one that literally brought tears to my eyes! you see I have never owned a brand new car in my life and Marco made sure I drove out with one today!! I am now and forever grateful to the amazing team at Sunrise Ford that made this dream possible, and specially Marco for showing me his integrity and respect.
Super great deal
The team at sunrise ford was amazing.they did everything to make sure I got the vehicle and payment I needed.
Enjoyed the Dealership.
Bought my 1st new car from these guys! It was fast and easy! no hassle or no hustle! Great overall experience!
We recently leased an Explorer from Marco at Sunrise Ford Noho. This is our second car we have leased from Marco and we will continue to go back. He is straight forward, helpful, respectful, honest, and we felt like we got the best deal possible. Better yet we were in and out as quick as possible! Everyone was very efficient! We highly recommend Marco and this dealership!
Mark Waterhouse was more then helpful in locating the right car for me. Excellent service A great Salesperson Great price
We bought a Ford F150 at Sunrise Ford. Our salesman Byron Shantz was very professional. Byron and Tim McCartin made buying our truck an easy and enjoyable experience. Go see these guys....they are great!
Should Have Read the Dealer Reviews First
I bought a 2014 Ford Fusion from Sunrise Ford this week and ran into many of the same issues with this dealer that other reviews have indicated. After corresponding for several days with the internet manager and agreeing a price with specific financing option, I was told that they wouldn't honor the agreement (eventhough I had the e-mail). In addition, they add in a cheap dealer "anti theft" device and charge $990 for it. I love the car, but am left with a really bad taste about the buying experience.
I leased and currently have a 2014 Mustang in which in September 2013 was leased out to me. In July I was informed that I would be working out of state for a year, so until July 2015. I tried to work out something as I can pay off half what I currently owe and plus the vehicle would have less miles than the max that it could be driven. Being a Veteran of the Marine of 8 years getting out in 2012, you would think that we could work something out, unfortunately no. So I do not recommend that anyone lease from this dealership since they are not even willing to hear you out and see if there is a plan that both of you could have a consensus on. Thank you everyone for hearing me out!