BMW of Monrovia

Today 9:00 AM - 9:00 PM
Closed Now
Sunday
10:00 AM - 8:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 9:00 PM

Customer Reviews of BMW of Monrovia

4.6
Overall Rating
(18)
Recommend: Yes (16) No (2)
Write a review: Sales | Service
sales Rating

Kind and professional service

byMarleyboy47on 04/28/2018

Fleet Manager, Tracy Molnar and her team at BMW of Monrovia were excellent to work with. Kind, friendly and professional service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
79 Reviews
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service Rating

Great Service

byRobert Diazon 10/10/2018

Great service provided by adrian service shop foreman

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

BMW Monrovia

byChristopheron 08/03/2018

Great experience with service staff Matthew Clark

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great experience!

byRyanThayon 08/03/2018

Ryan was so great!! He helped me a lot and answered all my question with very nice attitude! I had a very good experience here!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Kind and professional service

byMarleyboy47on 04/28/2018

Fleet Manager, Tracy Molnar and her team at BMW of Monrovia were excellent to work with. Kind, friendly and professional service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

328i 2016

byecause22on 04/16/2018

Everything goes well, especially the salesperson name cha LU, He knows what he's doing, i will buy another car to him again.. thank you charlie... great job..

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

10K service

bylizzygeegon 03/19/2018

The service was done very promptly. Very pleased with service

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Not not buy a car

byStupidcaron 03/14/2018

Worse experience ever Would never buy another car from them Bought car 5 weeks ago and still can't drive it because I do not have a registration. Car sits in garage, I had to get a rental. Waiting on "corporate" to write a check to company doing registration ???? But I am paying on the loan ???

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

My recent service at Monrovia BMW

byLuis528ion 12/04/2017

Great experience. My service advisor Matthew Clark always provides timely service recommendation that keep my 528i running like new. The rest of the staff is also attentive and helpful.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Dream Machine meets Dream Service

byhappyBeameron 10/20/2017

I was so pleased to discover BMW of Monrovia. I knew I was in good hands from the minute I drove into the service hanger. Service was friendly, professional, and personal. I am definitely switching to this dealer

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

BMW of Monrovia

byngenis2on 08/25/2017

My experience was pleasant with all questions answered without hesitation. Their answers were honest and factual with a comprehensive explanation given when necessary. Brian was extremely helpful and made the lease transaction comfortable. This is our second auto lease from this dealership and will return in 3 years for another.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Monrovia BMW

byZabethely11on 08/05/2017

They were very helpful service was fast

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Sean Ramezani

byLauraGaron 07/17/2017

.. took my vehicle in for a tire check and ended up needing new front tires. Sean Ramezani provided excellent service. He even went out of his way to get us back home quickly, as I needed to get to work. .. this dealership is definitely improving their customer service experiences! Thank you, Sean! ..

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

service Rating

Awesome Service

byGeorgeemailon 05/02/2017

Two words that made my last servicing an awesome experience: KEITH MARSHALL! He is indeed a great addition to the Monrovia BMW team. Everything went smoothly from start to finish. Keith is on top of it...he gives you updates and he keeps you in the loop. He addresses all of my concerns and is very helpful. It is really nice to work with someone who has such a great attitude and so willingly to help. Keith definitely deserves the maximum STARS!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service

bymlaset2on 12/21/2016

Had a blown tire had to bring it for tire change and re-alignment. Brought the car Friday and was not finished until Monday and there was no available loaner.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

New lease.

byDynamics0966on 12/04/2016

I always get great services at Bmw of Monrovia whether for a puchase, lease or regular service on my car. This is my second time coming back for leasing a new 2017 430i and i absolutely love my new car. My previous bmw was a puchase which i traded in for a new lease. I totally recommend BMW of Monrovia to all my friends and relatives. Oh I should add the newly completed facility here is beauriful ! Thank you!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Yes
sales Rating

528i purchase

byMomsdiner76on 11/18/2016

This was by far, the easiest purchase of a vehicle. Jonathan (salesman) was extremely helpful and suggested best way to deal with the trade-in of a lease vehicle. Jonathan is easy going and humble. I highly recommend him. I am very satisfied with my purchase of my 528i BMW. Sweet ride!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

BMW of Monrovia

byRRBMKIIon 10/17/2016

Richard Luna did an excellent job in helping my wife and I select a new vehicle for purchase. He was extremely knowledgeable about the various models and options. It was a pleasure working with Richard and I am very pleased with the vehicle and the purchase experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent customer service

byMunshineon 10/01/2016

Gimi and Cas were easy talk with and we didnt feel rushed and forced to buy. Gimi was very patient and allowed us look around thw whole lot without hovering on us. Great job Gimi.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Easy Sale. Bernard is awesome in sales department definitely coming back

byChiapasboyon 08/13/2016

Awesome is the word, Bernard helped me out all the way promised and delivered what he promised so definitely coming back to him for my next M3

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service review

byMarleyboy47on 08/07/2016

Received loaner car as promised. Car was ready until next day. When I called to see if ready, cashier said no record of car. Talked to my service rep and was told car was ready. Went to pick it up, turned in loaner and watched as paperwork given to service person to go get car. Waited and waited, then realized car was out in front. Person with keys had walked right by me and given keys to cashier. Needs to be better communication!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Battery replacement

byAlicia12354on 07/26/2016

Got my car back on the time frame that I was told by the service rep.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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