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Sunday
10:00 AM - 6:00 PM
Monday
9:00 AM - 8:30 PM
Tuesday
9:00 AM - 8:30 PM
Wednesday
9:00 AM - 8:30 PM
Thursday
9:00 AM - 8:30 PM
Friday
9:00 AM - 8:30 PM
Saturday
9:00 AM - 7:00 PM

Customer Reviews of Nick Alexander BMW

5.0
Overall Rating
(1)
Recommend: Yes (1) No (0)
Write a review: Sales | Service
sales Rating

Nick Alexander BMW. LA

bysylviahon 10/05/2017

We have purchased our cars from Nick Alexander for the last 15 years. Ruben Espinosa has been our sales manager and has always had the right car for the right price. Our service advisor, Eddie Cabrerra is the best.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
37 Reviews
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sales Rating

Nick Alexander BMW. LA

bysylviahon 10/05/2017

We have purchased our cars from Nick Alexander for the last 15 years. Ruben Espinosa has been our sales manager and has always had the right car for the right price. Our service advisor, Eddie Cabrerra is the best.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great people!

byWoofy12on 08/25/2016

Just purchased a new i3 and this dealership could not have made it easier, down to delivering the car. Manny, and everyone I spoke with, was fantastic, answered all my questions promptly, and there were no bad surprises!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Service

byCisco213on 12/11/2015

Super friendly staff. I would recommend this dealer for service to anyone in the downtown area. It's fast and they did a good job. Ask for Eddie. super cool guy.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Fast and easy- no hassle service

bytony12348on 11/03/2015

Mark helped me with finding a really good lease deal and it was done pretty much over a few phone calls and lots of texts, because he knew I have a busy life. After everything was agreed on I simply went there to sign and pick up the car. Easy breezy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Services center

byEsmeralda1234on 08/29/2015

Poor customer service I expected more coming from a BMW dealership but every time I come here the customer service gets worse. You are not greeted upon arrival. I'm sitting here for 40 minutes for my car to be wash no one has came out to ask if i've been helped.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Lack of professionalism in getting title and registration paperwork done

byaberegovon 08/24/2015

Experience with buying a car was OK, but getting paperwork done has been a nightmare. The dealer failed in every aspect of doing paperwork properly. First, I financed the purchase with a lender outside of BMW services, and asked to send a title to the lender. Two months have gone, and neither the lender or I have received the title. Moreover, four days ago I called and emailed the dealership about this matter, and no one could give me an answer where the title was. Second, my permanent address is in Chicago, and I was buying the car for my daughter who goes to university in LA. I asked the dealer to register the car in Illinois, and received a confirmation that it would be done. I immediately bought a car issuance in Illinois, trusting the dealer to do things as promised. Recently, I got information from my daughter the car got registered in California. Thus, the insurance I bought become worthless. Despite of all these problems, the biggest issue with the dealer is a lack of cooperation to solve these problems. It took me four days to get an email like “Give me a few minutes to get some answers for you” as a result of my title quest. Initially I thought finally I would get an answer (although I would prefer to have the problem solved), but after a couple of hours waiting for the answer, I understood that they just didn't care.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
service Rating

Fixed gasket

bydavid_1126on 07/07/2015

Gasket had oil leak, Jeffery provided excellent service, fixed in a timely manner. 10 stars!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Incompetent Service

byscarlx84on 06/08/2015

I was due for a routine oil change so I decided to go to the Nick Alexander on Alameda St since it was the closest one around. The service adviser who was helping me was really nice and great. I was told my car should be ready by the end of the day but I wasn't able to go so I said I would go early next morning. I go and I ended up waiting for over an hour. The receptionist was really nice and polite and she told me they were finishing up with the car wash. When she gave me my keys, I found out that they did not even wash my car!!!! If I knew my car was not ready I would of waited at home with my baby. What got me more angry was the fact that I thought my car was ready so I left my baby with a baby sitter who I told I would be back soon - within 30 minutes. Oh! And I was supposed to go to a birthday party for my nephew which I never made it to. The sense I got from this dealership is the lack of honesty and the incompetence. I will not return AND I highly do not recommend this dealership unless you have all the time in the world to wait.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Great experience

bydavid_1126on 03/27/2015

I had a pleasant time doing business with BMW, Joseph Ko took good care of me and came to an agreeable price for my old car and was very patient while still researching the car I wanted to buy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent experience

bySintaon 02/16/2015

I recently leased a 640 at Nick Alexander. They are professional, honest, timely and made the purchase decision very easy and informative. I shopped it around a few dealers and they were by far the most proactive and service oriented without being too pushy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Enjoy buying new car process

bymy_edmundson 12/02/2014

The buying process is smooth and sales man is friendly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

elated, and then some

byWhyNeton 11/10/2014

service advisor elan haim is a joy to deal with. he is a non-nonsense fellow who is mindful of one's busy-ness. he is empathetic, bright, expeditious and gets things done. 'buff said

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Vehicle Lease

bytlrioson 11/06/2014

All around positive experience with this dealership. Manuel was extremely professional, knowledgeable and helpful. Previous to this, I've purchased four vehicles in the past, and this was by far the easiest process thus far. Also, I got a good deal! I definitely recommend giving this dealership a try!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Yes
service Rating

Always satisfying

byPentadon 10/18/2014

I have had two 7-series, three 3-series and one X-5 serviced at Nick Alexander. Each time I took them to Nick Alexander, my car's needs were more than met in the timeliest fashion

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Amazing

byJesusarandaon 09/11/2014

Services was amazing! Thank Jeff!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Amazing service and great price!

byMeitalon 09/05/2014

Alexander BMW is in a class by itself. We live in South Orange County and were reluctant to buy a car from a dealer in Los Angeles. Our experience dealing with everyone from sales, service and unfortunately the body shop has been outstanding. We are a very busy family with three kids and our time is limited when trying to get things done. Alexander BMW was the quickest car transaction at the best possible price(we searched almost every dealer in the OC/LA) price. On a recent visit, both our service and minor fender damage was completed in 1 day! We will only be buying our BMW’s from Alexander BMW. Meital Taub

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Awesome Experience

byiHarryon 08/20/2014

This is the 8th car I have purchased from Alexander BMW. I Highly recommend NA and their top notch employees. I have purchased all my cars from Daniel F. and have always been impressed with his customer service skills and knowledge of the cars and technology.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent

bycaligirl868on 06/14/2014

I had the pleasure of purchasing a vehicle with Robert. I was extremely satisfied because I did not get the run around and headache most car salesman automatically exude. I was out of there within a reasonable amount of time, given the options that I wanted and I am certain I will return to this dealer for all things BMW in the future.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Many Thanks!

byMaggieVicon 11/12/2013

Great staff and awesome customer service :)

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Great service, helpful stuff

byeugene14on 10/08/2013

Alex G. was my sale person. Him and his team and everybody at dealership was extremely nice, helpful. They treated with utmost respect and made the whole purchasing experience a bliss. This my 3rd. time getting a new car from Nick Alexander and I intend to come back.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Our First Luxury Car!

byDZandJKMarton 10/07/2013

My wife and I were very skeptical coming here to purchase our new car. First off, we had a bad experience at our local BMW dealership literally just around the corner from our house in Redondo Beach. That prompted me to go Edmunds.com where I was directed to contact the team at Nick Alexander. All I can say is WOW, what a great experience! I was weary from the last couple of reviews, but Jason S. and his staff really stepped up to the plate. The dealership is in Downtown LA, but we were pleasantly surprised with the friendly and welcoming setting. They have a great amount of cars to choose from they really took the time to make sure we found the perfect car to match our budget and needs. My wife and I are glad we decided to give them our business and we look forward to buying another car from them! I will definitely recommend this dealership to anyone buying a Bimmer or considering a Mercedes, Lexus, Audi, etc. Thanks again Nick Alexander!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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about our dealership

Nick Alexander BMW, your trusted Los Angeles BMW dealership, has been family-owned and operated since 1979. Centrally located to all of Southern California in the Wholesale District of Los Angeles, Nick Alexander BMW enjoys lower overhead and we pass those savings on to you. Our dealership is a multiple-time winner of BMW's "Center of Excellence" and "President's Cup," and we offer one of the largest selections of new BMW cars such as the 2018 BMW M4, 2017 BMW X3 and 2018 BMW 4 Series models. We also provide a large selection of used cars for sale in Los Angeles, CA, so even if you're shopping on a budget, we have you covered.

We are also the only Los Angeles BMW dealer to offer preferred customer services, such as free flat-bed pick-up and delivery with a loaner for all scheduled maintenance at our BMW service center. Additionally, we have a wide selection of OEM BMW parts and accessories in our BMW parts department. Our certified staff is here to help with any repairs your vehicle m

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