Pacific Volkswagen

Today 9:00 AM - 8:00 PM
Closed Now
Sunday
10:00 AM - 6:00 PM
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 7:00 PM

Customer Reviews of Pacific Volkswagen

4.9
Overall Rating
(77)
Recommend: Yes (75) No (2)
Write a review: Sales | Service
sales Rating

So happy with my new car!

byTlarouxon 07/23/2018

I cannot express enough how amazing working with Krysta at Pacific Volkswagen was. She knew exactly what I was looking for, was extremely knowledgeable, and so helpful during the whole process. I’m so incredibly happy with my new car, but also my new family over at Pacific Volkswagen! Thank you so much Krysta!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
132 Reviews
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service Rating

Michael sandoval

byAjep18_on 07/25/2018

Very satisfied with my visit. Michael sandoval did a great job.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

So happy with my new car!

byTlarouxon 07/23/2018

I cannot express enough how amazing working with Krysta at Pacific Volkswagen was. She knew exactly what I was looking for, was extremely knowledgeable, and so helpful during the whole process. I’m so incredibly happy with my new car, but also my new family over at Pacific Volkswagen! Thank you so much Krysta!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Trustworthy place to buy a car

byMichael_Con 07/22/2018

I just leased a Jetta from Jimmy Nolte at Pacific VW and he did a great job in offering multiple options for us, and in he end we definitely felt like that we had made the correct decision based on the info he had provided to us. We felt safe and secure and definitely recommend him if you are looking for a car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Jason Stacho

byHoly1965on 07/18/2018

Jason was great! He was very knowledgeable about the car we were interested in and helped us seal the deal. Pricing was right and the selection was great!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Good communication and explanation

byAdrianM1Aon 07/15/2018

Arrived to dealer to get my lease buy out done. Kailey Holmstedt helped me with this, shes too cool, polite as well as knowledgeable. Thank you Kailey, will definitely come back to buy another v-dub.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

JSneed_2013 VW Jetta Hybrid

byjvsneedon 07/14/2018

Michael, Service Dept., was great to work with and kept me in the loop on the status of my repair.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great job

byralatharion 07/06/2018

Team was amazing I wasn’t expecting the car u too Monday and it was ready by 330 on Friday and I dropped it off Friday around 9

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Pacific Volkswagen Review- Alanna R.

byalannamrussellon 06/29/2018

I had a great experience at Pacific Volkswagen yesterday and with Kailey Holmstedt. I just leased my second car from this dealership and cannot recommend it enough. They are professional, have quick service, and they work hard to get you a great deal. Kailey worked so hard to get me exactly what I wanted. She is a great person and that shines through with how much she really cares about the customer. Thank you Kailey, Nancy, and Pacific Volkswagen for my new Tiguan Limited and your outstanding service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent customer service

bySCMags26on 06/25/2018

Everyone I met at the dealership was very friendly and they all were doing their best to help me get the best deal possible. Kailey Holmstedt was my salesperson and Jeromy was my finance guy. They both had great energy and were so helpful and made sure I understood what was happening each step of the way.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Professional ex pat lease

byTash5566on 06/24/2018

Jason Stacho was extremely helpfully throughout the process, as was ten rest of the team who supported the transaction. I shall be recommending Pacific VW in future! I look forward to picking up my new car!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best Afternoon Leasing a Car!

byNOLAtoCAon 06/23/2018

My husband and I went into Pacific Volkswagen to lease a second car and had the most wonderful experience thanks to William Stennis II! He was extremely patient while I went back and forth on the trim level I wanted in the Jetta we were looking at, even going so far as to pull different cars around so I could see them side by side. William helped me understand what I wanted and how I could get it! And he made it fun. My husband and I left with a new car and actually having had an enjoyable experience. I don’t feel like you can say that often about looking for cars. I would recommend Pacific VW to anyone and bonus points if you can get William Stennis to work with you!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Amazing service from Ricky Ortiz and team!!

byNewtiguanon 06/23/2018

The service at VW Hawthorne could not have been better!! Everyone on the team provided exceptional attention and care to my leasing decision, and made the experience comfortable and beyond enjoyable. I HIGHLY recommend this dealership to anyone looking for a VW. RICKY ORTIZ especially demonstrated excellent service and showed genuine care for me as his customer. A+++ for a quality team member — he provided a premium experience!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Love Pacific Volkswagen! Susan is the best!!

byalom369on 06/18/2018

Susan Ahn is the best! She has always gone out of her way to help me whenever I have brought my car in for service and she does it all with a smile :) This dealership is thorough and the staff is very courteous and professional! Highly recommend!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Purchase of Volkswagen Beetle

bysummer66on 06/07/2018

We have purchased many cars in the last fifty years. This was by far the best, easiest experience. Chris Estrada was knowledgeable,informative, answered all our questions. We truly received outstanding service from Chris and everyone who was involved. We buy a new car every two or three years,and hope Chris can help us again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Second Purchase from Pacific Volkswagon

byMichaelSon 06/05/2018

Both times I have been extremely happy with Jason Stacho in the transaction. The GM Steve is also a great team leader. I would not hesitate to recommend Jason to anyone interested in purchasing their next auto.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Recall/ride

byBboro03on 05/30/2018

I dropped my recently purchased Jetta off at pacific to get an outstanding recall taken care of. I waited for a little bit before my car was checked in but not a problem. Then I was given a complimentary ride to my doctor’s office. I was quoted 3-4 hours for the service and it only took 1.5hrs and then I was sent a complimentary Uber to pick me up. Susan Ahn was helpful, courteous and very knowledgeable when I asked about the details of the recall that I came in for. The only thing that I would have liked was a little more detail about the courtesy check that was completed just because my car was used and I wanted some more info but since nothing was wrong it ended up being okay. I will definitely bring my car back here in the future.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Our new 2018 Tiguan

byKelcie9on 05/27/2018

Armin Navab was super amazing in helping us get into our new car! Though there were quite a few obstacles to overcome he found away and we are greatly appreciative! Thank you so much to Armin and the rest of the staff at Pacific Volkswagen!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Overall buying experience

byCarTalkon 05/20/2018

William Stennis and Chris Estrada were fantastic to work with. William was straightforward, easy going and upfront. Accommodating through my multiple visits to check out different cars and features and never pushy. Gave me useful information and tips. Chris finalized my purchase and got me the price that I wanted and made the process smooth and pleasant. At Pacific VW buying a car can still be a pleasant experience without playing games. I did my research and they gave me a great price. Very happy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

CC Sport Check Engine and Bulb lights

byNeptunoon 05/17/2018

Excellent customer service by Susan in Service at Pacific VW. However, the tech could not repair the trunk harness due to a “cut wire” for reverse light. Overall, outstanding job. Thank you.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
sales Rating

Jetta Lease with Krysta Holloman

byOneLove2018on 05/10/2018

We had the best experience with Krysta Holloman at Pacific Sales VW. She made the transition of the ending lease process into a new lease so easy. We enjoyed her bright personality, knowledge, professionalism and understanding of our situation. We were so comfortable the entire process! We feel we can contact her anytime regarding our needs. We have leased and purchased from other places but we feel like this is where our home is! Ask for Krysta she's amazing! Nancy Minatodani the Lease Director was amazing also! Thank you both for a fabulous experience! XXOO J & D

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service Writer Jonathan Rodriguez

bySummer66on 05/07/2018

We always receive friendly, outstanding service from Jonathan. We have been to other Volkswagen dealers and prefer Pacific Volkswagen. Jonathan is a huge part of that decision.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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