Customer Reviews of Glendale Hyundai
They are races at this dealership, Some dude name David Gibbons treated me with disrespect when I asked what his name was he told me his name was david pablo Escobar obviously because of Latino accent . Making that kind of statement makes me feel uncomfortable even trying to do business with these guys. He was calling me bro and saying i didn't have money to buy. I feel bad for the owner of this place.
Forced to return the car
My name is Ablay Nurmanbetov and I am an international student who wanted to purchase or lease the car at Glendale Hyundai. The very first time I encountered abnormal behavior and dreadful customer service that GH provided. On the August 8th 2018 I came to their office to buy or lease a car. I talked to Jor De Los Rios who helped me to choose the vehicle. After spending almost two hours on negotiating the prices, the sales manager called Tom gave me the final price on the lease of Hyundai Elantra. To get all the papers ready to sign, the finance manager Sameer Wajah asked to provide all the documentation needed after we signed the contract including my diploma and pay stubs. During the week Sameer was calling and asking me to send him pay stubs from the company I had been working for. I sent the pay stub from one of the companies to Sameer. Then he asked me to send him the copy of Green card and SSN. I didn’t understand why they would ask for the documentation after I have the approval along with the car? Not hearing anything from them in about two weeks, Tom called me and asked to come to their office to rewrite the contract. I didn’t understand why they wanted me to come and what is going on with the contract I had signed with them before. So I came to their office to clarify and specify everything. Tom offered me two options saying that since I am an international student I am not allowed to lease the car, which I do not know why. He said that it is whether you find a cosigner or refinance the car. To decide, I had to think, whereas Tom and his team went to parking lot to check if the car is there. I called the lawyer who happened to be my friend to ask him what should I do. He said that it is not your fault since you didn’t know about it and it is better to find a cosigner. I called Tom again to talk while he was going back and forth with his team. I started telling Tom what we discussed above with the lawyer, and suddenly, Tom banged the table and raised up from the chair ordering to his teammates TO BLOCK THE CAR. I was shocked and terrified. I tried to talk to Tom, but he never listened to me afterwards. They forced me to give them their car back. I had to break the contract with them with the full refund. It was such a bad experience and bad customer service I have never faced in my life. I will send this message over to Yelp, Google and Hyundai per sea to warn everyone and to claim at least “sorry” that I wasn’t told.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Stay away from the service department!
This is a direct review of the service department for Hyundai of Glendale. I have not shopped here for a car, so I cannot speak for the sales team. So, my 2011 Hyundai Equus was having what seemed like electrical problems. My power steering was turning off, my lights were flickering, my radio was going in and out, and then my car would not start. So, I figured I needed to have it towed to the nearest dealership, which unfortunately for me was Glendale Hyundai. I dropped it off last week. They told me that they needed to run diagnostics and they would charge me a minimum of $150 for that. if I chose to have them do the work after that, then they would take off the diagnostic charge from the total cost. I said fine. A day later, Arlene called me back and told me that my alternator would need to be replaced and so would my battery. She thought that replacing those would solve all my issues. That didn't sound too bad. Then she told me the price..... $1400! They were charging me for 5 hours labor at $149.99 an hour! Plus parts ($650) and that is how they came to their total. She also mentioned that she couldn't guarantee that this would solve the issues, and they would reassess after replacing the parts! At this point, I didn't feel like I had any other options because I was car-less and didn't want to pay for my car to be towed elsewhere, and still owe Glendale Hyundai $150 for diagnostics, so I was trapped. I called other Hyundai dealerships, other mechanics, and scoured the internet, and everybody told me the same thing! An alternator and a replacement of a battery should not take more than 2 hours MAX. Why they charged me 5 hours for labor is beyond me! I contacted consumer affairs for Hyundai immediately. When I went to pick up my car two days later, and questioned the labor costs, she told me that because my car was not under warranty I get charged a higher rate??? WTF? Why does that matter? It takes how long it takes, whether my car is under warranty or not. She also said that she applied the time it took for the diagnostics. But originally, she said if I did the work here, the diagnostics would be taken off? So which one is it???? Needless to say, I am going to tell the world to avoid their service department AT ALL COSTS. They are [non-permissible content removed]! What should have been a $500-$600 job cost me more than double at Glendale Hyundai. Stay away! The only positives I can provide is that the replacement of my alternator and battery did solve the problems and Arlene was nice. Other than that, to heck with this place.
Awesome Store with Super Staff
From the Salesman Rob Parker, to GM Ari, to Finance Mgr Abel, to the Porter Michael, this staff is committed to the customer--even a demanding and budget limited one like me!! Paul K
Bad Customer Service - I was overcharged for an Off Market Alarm
I bought a Hyundai Elantra 2018 at this dealership back in October 20 2017. The sales guy (Alex Asi) offered me an alarm that they installed on their cars because they keep them on a lot that is not at the dealership, and I clearly told him that I just want it the factory Alarm (the ones that comes with the car). He said that they were going to disable the alarm and take off the charge for this alarm ($499 Dll) After I came back home and started scanning all my documents, I realized that they charged $499 for the off market alarm, I send an email to Alex Asi [contact info removed], but the never answered any of my email. On November 30 2017, Keith Franklin [contact info removed] finally answered my calls and said that he will look into my case and call me back, but he never did. I called him again on December 1 2017 and he said that he need me to go to their dealership and speak with their finance manager Abel Alavarez [contact info removed] and promised that they will process a refund for the $499 Dll. On December 2 2017, I went to the dealership and he just spoke to me and made me wait saying that he want it me to talk to their finance manager (Abel Alvarez). After an hour he said that he will refund the amount, but right before I was left the dealership he changed his mind and said that he need it check on my case with Alex Asi and promised to call me back the next Tuesday December 5 2017, but ones again he never did. He also said that if decided to file a lawsuit the Hyundai attorneys would win the case because they have more power and connections. I called him multiple times on the afternoon of December 5 2017 and finally he answered my call and said that they need it to disable the alarm and then he will process the refund; I told him that I was OK with that as long as it would not affect the original Factory Alarm or the computer, he didn’t like what I said and stated screaming and acted very unprofessional, I ask him to please cold down and he just hang up. This guys (Alex Asi and Keith Franklin) only care about selling cars, what happens after they get their money it’s not important, they’re bad professionals with a lack of good values and bad manners.
Alex P. at Glendale Hyundai is a very friendly and approachable person. He is always positive! Works well with and is patient, including my wife and I, who always had questions or concerns. Also, he goes out of his way to satisfy and go above and beyond his duties. *After working all day, he took the time to deliver our car to our home when it arrived late to the dealership. Thank you, Alex!