DCH Gardena Honda

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Customer Reviews of DCH Gardena Honda

3.7
Overall Rating
(6)
Recommend: Yes (4) No (2)
Write a review: Sales | Service
sales Rating

Great People, Great Experience

by RickSmith1110 on 01/26/2018

After the transmission in my son’s car went out he began to research a new replacement car. He finally decided on a 2018 Honda Fit EX, a lot of car for the money. Since we had already purchased a 2017 Honda CRV from DCH Garfena Honda, through Alex Gutierrez, my first call was to Alex. After a few minutes of very pleasant conversation and an explanation of what we were looking for, Alex provided me with a target price and we set an appointment for the next day. My son drove off with his new car within 2 hours of of arrival. Alex, his manager Vince and the Finance Manager Rick were all incredibly nice, honest and transparent in their dealings with us and we feel we recieved a very fair deal. Any time any of my family or any of my friends are in the market for a Honda, DCH Gardena and Alex have our business! God bless you Alex!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

56 Reviews
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sales Rating

Great People, Great Experience

by RickSmith1110 on 01/26/2018

After the transmission in my son’s car went out he began to research a new replacement car. He finally decided on a 2018 Honda Fit EX, a lot of car for the money. Since we had already purchased a 2017 Honda CRV from DCH Garfena Honda, through Alex Gutierrez, my first call was to Alex. After a few minutes of very pleasant conversation and an explanation of what we were looking for, Alex provided me with a target price and we set an appointment for the next day. My son drove off with his new car within 2 hours of of arrival. Alex, his manager Vince and the Finance Manager Rick were all incredibly nice, honest and transparent in their dealings with us and we feel we recieved a very fair deal. Any time any of my family or any of my friends are in the market for a Honda, DCH Gardena and Alex have our business! God bless you Alex!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

service Rating

Don't Believe all the Fake Reviews Here!

by CarReviewer777 on 10/23/2017

I took my car in for a simple oil change because they sent me a coupon via email. Took my car in, but they service guy didn't want to honor the coupon. I was in a rush, so I dropped the car off instead of waiting. I get home and next thing you know, they're telling me my car has all kinds of problems. From dead battery to bad starter. My car is not starting all of a sudden. They sabotaged my car, so they can make more money from "repairing" my car. I know this because I called AAA to pick up my car, and he was able to start my car. He tested the starter and he told me there was nothing wrong with it. I bought one of my cars here, so this review isn't for the sales dept. My problem here is with the service dept, which I guess has to meet quotas, so they try to rip you off. Definitely avoid their service dept!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Thank you Honda of Gardena!!

by Kassandra on 06/17/2017

I am so happy i stopped by at this dealership. I had totaled my car about 2 weeks ago and i couldnt find a replacement i almost lost my job and within 1 hours i kid you not i was a proud owner of a Honda Civic i almost cried ! Thank you Alex G !!! God bless!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

One of a kind Service

by Preludian on 04/28/2017

Gardena Honda in the City of Gardena is the best repair shop in the south bay area. They have professional staff with a unique and personal service to all customers of all walks of life. They have treated me respect and attended to my needs to the best of their ability. I also want to give thanks to the #1 service representative, Mr. Emilio Perez. He is the best and i rank you at 99.999999% above all. Thank you so much for helping me maintain my old dinosaur (1990 prelude with over 420,000 miles) original engine. still running like a new thanks to Gardena Honda and My service advisor Emilio Perez.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Beware of this Dealership

by Higgins517 on 02/24/2017

BEWARE of this Gardena Honda dealership. The closers are devious [non-permissible content removed]. I purchased a 2016 Accord here. Due to my excellent credit, the salesperson, JOEY RHEAUME, quoted me a good finance rate of 0.70%, he also offered me the extended service contract for half the price of $1,000. The problems started with the closer/finance manager, PAUL DOZIER, who drew up the paperwork. I confirmed with him, all of the offers and pricing made by the salesperson. He first tried to put me in a 3% finance contract which I insisted on being corrected to the 0.70% quoted. Then he kept talking and talking about the bible and is personal life for almost an hour until I couldn’t wait to get out of there. Now I suspect that was his strategy to get me to sign quickly. Recently, my CPA was reviewing the finance agreement and he asked me why I was paying a 1.90% finance rate, and why I paid the full $2,000 charge for the service contract. I’m so angry at being ripped off by these people. Don’t make the same mistake I made – do yourself a favor and GO ANYWHERE ELSE BUT HERE TO BUY A CAR.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Used car purchase, Maxwell was great to deal with

by Jarhead398 on 01/17/2017

I've been looking for a used vehicle for just over 1 month. Found several I liked but always somehow missed the opportunity. I happened to find the particular car I was searching for at DCH Gardena Honda. As soon I was able to call I did and talked to Maxwell. A super friendly guy that answered all my questions. I requested for him to hold the vehicle as we all know that isn't practical but he did what he could for me as I drove over 900 miles round trip to purchase the vehicle. He called me and asked how far I was and I told him I was about 1.5 hrs away. I requested once again for him not to sell the vehicle. Once I arrived we noticed that the lot was packed with people. A salesman approached us and we requested if he could direct us to Maxwell. Out of the blue Maxwell said I'll be right there. Maxwell then came over with the keys to the vehicle that we drove so far to see. We went on a test drive and fell in love. So we went inside and started the paper work. Within 3 hrs we was on our way back home with our new vehicle. Thanks so much Maxwell & Armando it was a pleasure doing business with the 2 of you.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Dishonest

by jonsduname on 01/07/2016

They added a hefty charge in the final bill that was not discussed or agreed upon. We paid for a lifetime oil change service even though we did not agree upon such terms. The sales representative did not even tell us. Very dishonest about other things such as early delivery fee (we did not order any cars), and refusal to show us our credit score. Not a good way to do business or to keep business. Very disappointed.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

2 Comments

service Rating

Another Friendly Service at Gardena Honda

by dtsubaki1 on 07/06/2015

I needed a quick oil change for my Honda Odyssey so I called my service advisor, Emilio Perez on the busy morning of July 3, 2015 and he told me to come on in and he'll get it handled and just like that, my oil had been changed. I can always rely on Gardena Honda for my Honda needs. Thank you.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

I love DCH Gardena Honda

by hondaowneros on 06/22/2015

Every time I go to get my car serviced, I get great customer service. They service dept always tries to find the best deals for me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Very Good Service....

by fingazz on 05/20/2015

Kudos to the Service Department at Gardena Honda. I'd especially like to thank Art (Service) and Norberto (Parts) for their professionalism and support. Consistently good experiences at Gardena Honda!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Great Work

by luisouth on 05/17/2015

I have bought Honda since 1988. The service has always been excellent, the waiting environment perfect for reading and inner reflection. Thanks.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great Gardena Honda Experience

by CRZEXOWNER on 03/01/2015

We purchased our car from Patrick Gutierrez. He did an excellent job with the sale of the vehicle and explaining all the features. A true Sales example for Gardena Honda. We brought the car back to have the 17" tires and wheels and Perma Plate installed and worked with Art Jauregui in Service. Another top notch Gardena Honda Service Adviser. He even remembered our 1987 CRX that is now in the Honda Museum in Ohio. Great job by all that made a great visit for my wife and I.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

satisfied customer

by mame3 on 01/23/2015

the service rep. Art was wonderful. He explained the service that was needed and answered all of my questions. and I had quite a few questions!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great service

by hiep1 on 01/05/2015

Edgar in the service department is great ,friendly service man .

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Shady practices

by carbuyer763 on 01/03/2015

I recently visited this dealership to purchase a car, which just happens to be the only dealerships my family has used for 20+ years. While the salesperson was friendly and knowledgeable e hard sell practices are disgraceful. They kept asking me for information to run a credit report and when I declined because I had my own financing, they gave me a hard time and made Up reasons why they had to have my credit information. It was so bad that the manager even added items into the quote that were included in the price of the vehicle. Then to make matters worse they would not talk to anyone from my financing company to get the information they needed to draw up the paperwork. This dealership claims to be friendly to women, but when it is time to conduct business they are anything but friendly and ethical.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
service Rating

Great service

by Huicy2O on 12/10/2014

Art and Emilio are very helpful and I'm sure the other service advisors are the same way. I have been coming since 2007 and I have been always satisfied with the work done to my vehicle.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Perfect Since 1983

by Writerpup on 11/15/2014

I purchased my first Honda (CRX) from Gardena Honda in 1983, am on my third Honda (CRV) now and have gone to Gardena Honda throughout for my service needs. They are excellent, convenient, honest, and have never had a problem with them. I will ALWAYS go to Gardena Honda for my service needs. Emilio was as professional, helpful, and friendly as always.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great Service department

by PatRose on 11/01/2014

The service department is always professional. They make sure that the customer understands the reason they recommend any repairs or service. Service is completed in a timely manner.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service

by nrouillard on 10/13/2014

The service staff at Gardena Honda are always very nice and they do a great job!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Incredibly professional, no nonsense and great personal service!

by Ronalee on 06/02/2014

My husband and I just got two 2014 Honda CRVs from DCH Gardena Honda. At the end, we had precisely the deal we wanted and the entire transaction took 24 hours. The sales team was gracious, the whole experience easy and we are extremely satisfied.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Best price around

by PriceSearcher on 06/01/2014

I did the research and got quotes for a friend who did buy a car from this dealer. We spoke to dealers, got quotes off the internet, visited one dealer and researched new and used choices thoroughly online. The quote we got from DCH Gardena Honda was so much lower than the others I thought it was a gimmick. We kept looking for two weeks. Finally, after not finding any others prices within budget and long after the 72 hours quote expired we went to see Charlie C. He stood by the quote, gave us excellent service and that price. I didn't have to negotiate the price because I already knew this was an unbeatable price. I knew from the research. I really want to encourage everyone looking to try this place out. I'm taking the time to write this because they earned a great review!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Yes

1 Comments

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